Gonzalez & Sons Home Care II

Pros

• Alex is amazing and one of the best in the business.
• Alex is quick and efficient, with great prices.
• Alex is extremely nice and knowledgeable, answering any questions.
• The company has great people.
• The company is very hardworking and fast.
• The company embodies work, selflessness, professionalism, and optimism for progress, leading to positive results in every endeavor.
• The company is excellent and everything is in order.

Cons

• The reviewer claims the company is part of a huge scam with American Home Shield Warranty.
• They allege the company does what AHS tells them to do to avoid paying out, then tries to bill customers for non-covered "modifications."
• They state a technician misdiagnosed a 16-year-old AC unit to extract $1,400, claiming it could be fixed.
• They claim the company later told AHS the unit needed a full replacement but labeled it wear and tear.
• They say Rick from JetMobile claimed the diagnosis was changed to require a full replacement to obtain AHS authorization.
• They allege AHS refused to listen to the technician's information and silenced JetMobile.
• They warn others to stay far away from the company.

Review

The collection of reviews paints a picture of a company that inspires strong admiration from several customers while also becoming the focal point of serious allegations from at least one other. On the positive side, many patrons describe a service culture that feels personal, professional, and efficient. They single out a technician named Alex as exceptional - "amazing," quick, and highly knowledgeable. According to these accounts, he is not only fast and affordable but also approachable and generous with explanations, making him stand out as one of the best in the business. The tone of these remarks is consistently complimentary: customers appreciate the combination of speed, clarity, and a courteous demeanor that leaves them confident in the work and the price.

Beyond Alex, the praise extends to the overall operation of the company. Several reviews highlight a workforce that is hard-working and fast, suggesting a team that delivers results with a sense of purpose. One review mentions "work, selflessness, professionalism, and optimism for progress," framing the company as a group that approaches every project with a constructive mindset. In these voices, the organization is not seen as a faceless contractor but as a diligent crew that meaningfully contributes to positive outcomes, reinforcing the impression of reliability and dedication.

There is a cluster of comments that emphasize consistent professionalism and order. Phrases like "excellent company everything in order," "professional and efficient hard-working company," and "very professional" recur, reinforcing the perception of a well-run operation. These remarks collectively sketch a portrait of a business that values organization, clear communication, and dependable execution. For customers seeking a straightforward, dependable service experience, these notes contribute a strong positive impression.

However, the reviews are not all in agreement. A substantial and highly detailed negative narrative introduces a different reality, centering on alleged misconduct linked to JetMobile and American Home Shield (AHS) warranty processes. The reviewer claims that JetMobile is part of a larger scam and accuses the company of collaborating with AHS in ways that undermine payout commitments. The core grievance involves a second opinion diagnosis and a disputed assessment of an aging air conditioning unit. The reviewer recounts that an initial diagnosis suggested a costly repair option for $1,400, which was presented as a potential fix. In contrast, other professional contractors reportedly advised that the unit was beyond repair due to its age and should be replaced instead of patched.

The most troubling elements of the negative narrative involve accusations of misrepresentation and manipulation. The reviewer asserts that the technician who visited (named Yosebel) initially presented a repair path that did not align with other professionals' findings, and that the company later altered the diagnosis with AHS, claiming that a full replacement was needed but labeling the issue as wear and tear. The account continues with a claim that a representative from JetMobile, Rick, claimed there had been a change in the diagnosis and that AHS had to authorize the replacement, only to encounter resistance from AHS and eventual silencing of JetMobile. The reviewer describes receiving a distant, generic message stating that concerns should be handled directly with AHS, and accuses the company of complying with AHS's instructions to avoid payout, while attempting to extract payment for modifications not covered by the warranty.

In this more cautionary tale, the reviewer warns others to stay away, arguing that the company's behavior is part of a broader scheme tied to the AHS warranty. The language used - phrases like "part of the AHS scam" and calls to avoid the company - reflect a deep distrust of how the warranty process supposedly orchestrates diagnoses, approvals, and payments. The narrative also claims that the company exploits customers by pushing non-covered upgrades or modifications and then uses the warranty framework as a shield to limit financial exposure for AHS and the contractor alike. This perspective contrasts sharply with the glowing endorsements found in the other reviews and highlights the complexities of working within warranty networks where perceptions of fairness and transparency can diverge dramatically.

Taken together, the collection presents a nuanced picture. On one side, customers celebrate Alex and the team for their efficiency, approachable service, reasonable pricing, and professional demeanor, portraying a reliable partner for urgent repairs and routine maintenance. These testimonials emphasize trust, satisfaction with the workmanship, and a belief in the company's integrity and capability. The other side, however, raises serious concerns about ethics and transparency within warranty-assisted work, recounting an experience that alleges misdiagnosis, manipulated communications, and billing practices designed to minimize warranty payouts. The tension between these perspectives underscores that experiences with the same company can be multifaceted and highly context-dependent.

For potential customers, this collage of impressions suggests a few practical takeaways. First, if you decide to work with the company, consider requesting a detailed, written diagnostic with itemized pricing and a clear statement about what is and isn't covered by your warranty. Second, independently verify diagnoses with multiple qualified professionals to reduce any risk of biased assessments within warranty frameworks. Third, keep thorough records of all communications and invoices, especially when warranties and third-party vendors are involved, so you have a clear trail in case questions about coverage or scope arise. Finally, be prepared to advocate for yourself within the warranty process, ensuring that you understand the terms and that any recommended work aligns with both the unit's condition and your coverage.

This part of Miami, Florida offers a range of amenities and services that cater to seniors looking for convenience and accessibility. With several pharmacies nearby such as Walgreens and CVS Pharmacy, residents can easily access their medication needs. In terms of transportation, there are options like American Airlines and various airport concourses for travel convenience. The area also boasts a variety of restaurants offering diverse cuisine options, as well as cafes for socializing over coffee. Additionally, there are places of worship like St Dominic's Catholic Church for spiritual fulfillment, parks like Douglas Park for outdoor leisure activities, and medical facilities such as Nicklaus Children's Hospital and Doctors Hospital for healthcare needs. Overall, this part of Miami provides a well-rounded environment for seniors seeking comfort and convenience in their daily lives.

Pharmacies

• Walgreens (0.3 miles)
• CVS Pharmacy (0.7 miles)
• Walgreens (1.1 miles)
• Walgreens (1.5 miles)
• Walgreens (1.6 miles)
• Winn-Dixie (1.6 miles)
• CVS Pharmacy (1.6 miles)

Transportation

• American Airlines (0.6 miles)
• Concourse J (1.8 miles)
• Turkish Airlines Lounge (1.8 miles)
• Concourse H (1.8 miles)
• Security Checkpoint H/J (1.8 miles)
• Concourse G (1.9 miles)
• Concourse F (2 miles)

Restaurants

• La Carreta (0.8 miles)
• Versailles Restaurant (0.8 miles)
• Versailles Bakery (0.8 miles)
• Hillstone Restaurant (1.3 miles)
• El Brazo Fuerte Bakery (1.4 miles)
• Latin American Bakery & Cafe (1.4 miles)
• Sergio's Coral Way (1.7 miles)

Cafes

• Crema Gourmet Espresso Bar (1.3 miles)
• Starbucks (2.1 miles)
• Casa Tua Cucina (4.4 miles)
• La Estacion Cafe (4.6 miles)

Places of Worship

• St Dominic's Catholic Church (1.8 miles)
• Gesu Catholic Church (4.6 miles)

Parks

• Douglas Park (2.1 miles)
• Regatta Park (3.3 miles)
• Peacock Park (3.3 miles)
• Babcock Park (4.1 miles)
• Tropical Park (4.6 miles)

Physicians

• Nicklaus Children's Hospital (2.6 miles)
• University Of Miami Doctors Office (3.3 miles)

Hospitals

• Doctors Hospital (3.1 miles)
• University Of Miami Hospital (3.4 miles)
• Veterans Administration Hospital Miami (3.5 miles)
• Jackson Memorial Hospital (3.7 miles)

Theaters

• AMC Sunset Place 24 (4.5 miles)