Kiva at Canterbury

Pros

• Cindy and her team provide a safe, clean, and caring environment for elderly patients.
• The staff at Kiva at Canterbury is loving and caring toward residents.
• Cindy, the administrator, saved one resident's life and has been wonderful to work with.
• The Kiva staff are compassionate individuals who care for residents as if they were their own family.
• Families feel comforted knowing they can reach out to Cindy Digman, the administrator, 24/7.
• Kiva at Canterbury creates a home-like atmosphere where residents feel comfortable and safe.
• The staff at Kiva works tirelessly to resolve behavioral issues associated with dementia in residents.
• The facility is well-run, with a quaint atmosphere and compassionate staff members.
• Residents at Kiva have flourished and feel like they are in a "home" environment.
• The place is like a bed and breakfast with home cooking, cleanliness, and comfort for residents.

Cons

• "They blame dementia patients for everything that goes wrong, or goes missing and for every injury they sustain."
• "The cleanliness of the memory care side was always utterly disgusting."
• "Cindy Digman is fine in the beginning stages, but she WILL turn on you the minute your loved requires an iota of attention... or experiences prolonged hospital stays. Or god forbid 'acts up.'"
• "Someone there (I can't know if it was staff or another resident) stole prepaid cellphones, a gold necklace & some art from my loved one."
• "The staff physically pushed my loved one, they screamed at them, ignored them, left them outside one night..."
• "If a weekly visit from a family member causes you that much consternation, it really makes one wonder WHY? What's going on over there that a sane person's presence is so annoying... are you worried what else we might witness?"
• "But if your loved one has a personality or requires a bit more care/attention, I'd avoid this place unless you want to watch your loved one's spirit die from daily mistreatment."

Review

Kiva at Canterbury, an Assisted Living Memory Care Community located in Naples/Bonita, has received mixed reviews from visitors and family members. While some have praised the facility for its safe and caring environment, others have expressed concerns about the treatment of dementia patients and overall cleanliness.

One individual who had firsthand experience with the facility shared a disturbing account of mistreatment towards dementia patients. They witnessed staff blaming dementia patients for various issues, "punishing" them for what was considered "bad behavior," and neglecting their basic needs. The cleanliness of the memory care side was described as "utterly disgusting," with feces on the floor going uncleaned for hours. Additionally, a nurse showed the reviewer a photo of another resident wearing a diaper as a halter top, which was met with laughter from the nurse. The lack of professionalism demonstrated by this incident immediately eroded trust in the staff.

The reviewer also mentioned instances of theft occurring within the facility, with personal items belonging to their loved one disappearing and always being blamed on them. The staff allegedly physically pushed and screamed at residents, ignored them, and even left them outside overnight. These experiences led to feelings of being an inconvenience rather than receiving proper care that was paid for monthly.

Despite these negative experiences shared by one individual, other reviewers had positive things to say about Kiva at Canterbury. One person mentioned that their aunt has been well-cared for by loving and compassionate staff members who provide a safe environment. The administrator Cindy Digman was highly praised for her commitment to her role and her ability to save lives.

Another reviewer commended Cindy Digman and her team for creating a home-like atmosphere where residents feel comfortable and safe. Families are comforted by knowing they can reach out to Cindy 24/7. They highlighted how Kiva at Canterbury diligently works with residents that exhibit behavioral issues associated with memory care.

A retired RN shared how crucial it became to find a memory care/assisted living residence for their 92-year-old mother. They chose Kiva at Canterbury based on recommendations and were pleased with the kindness and support shown by the staff. Despite the challenges of dementia, their mother felt at home in the facility and experienced significant improvements in her well-being.

The final review commended the caring nature of Kiva at Canterbury's staff and compared the atmosphere to that of a bed and breakfast. The cleanliness, comfort, and home-cooked meals were highly appreciated, making it an ideal place for their mom.

In conclusion, Kiva at Canterbury has received both positive and negative reviews from visitors and family members. While concerns have been raised regarding mistreatment of dementia patients and cleanliness issues, other reviewers have highlighted the caring nature of the staff and the comfortable environment provided.

This area of Bonita Springs, Florida offers a convenient and accessible location with a variety of amenities for seniors. With multiple physicians, pharmacies, and hospitals nearby, residents have easy access to healthcare services. Additionally, there are several restaurants and cafes within a short distance, providing options for dining out or grabbing a quick bite to eat. Parks like River Walk Park Bonita Bay offer opportunities for outdoor recreation and relaxation. Places of worship are also available for spiritual support and community engagement. Overall, this part of Bonita Springs provides a well-rounded living environment with essential services and leisure options in close proximity.

Physicians

• Hoglund Family Hearing and Audiology Center (0 miles)
• NCH Immediate Care (0.8 miles)
• West Coast Mobile Orthopedics (1 miles)
• My Men's Clinic of Bonita Springs (1 miles)
• Samotin Orthopaedics (1.5 miles)
• 21st Century Oncology (2.1 miles)
• Radiation Therapy Regional Centers (2.1 miles)

Restaurants

• Taco Bell (0.9 miles)
• Wendy's (0.9 miles)
• Mel's Diner (0.9 miles)
• McDonald's (1 miles)
• Coconut Jack's Waterfront Grille (1.4 miles)
• Skillets - Bonita Springs - Sunshine Plaza (1.4 miles)
• DeRomo's Gourmet Market & Restaurant (1.9 miles)

Pharmacies

• Walgreens (0.9 miles)
• CVS Pharmacy (1.1 miles)
• John's Pharmacy (1.2 miles)
• CVS Pharmacy (2.1 miles)
• Walgreens (2.4 miles)
• Walgreens (3.5 miles)
• Walgreens (3.5 miles)

Parks

• River Walk Park Bonita Bay (1 miles)
• Delnor-Wiggins Pass State Park (3.6 miles)
• Can U Dig It (6 miles)

Cafes

• Starbucks (1.6 miles)
• Trackside Donuts & Cafe (2.6 miles)
• Downtown Coffee And Wi (2.7 miles)
• Survey Cafe (2.9 miles)
• Starbucks (4.1 miles)
• Fit & Fuel Cafe (5 miles)
• Grain De Cafe (5.4 miles)

Hospitals

• Lee Health Outpatient Rehabilitation - Bonita Bay Lifestyle Center (2 miles)
• Physicians Day Surgery Center (3.7 miles)
• NCH North Naples Hospital (4 miles)
• Lee Health Outpatient Rehabilitation - Coconut Point (5 miles)

Places of Worship

• Iglesia Cristiana Jesus Amor Eterno En Peniel In (4.7 miles)
• Destiny Church Naples (6.1 miles)

Theaters

• Silver Spot Cinema MERCATO (5.1 miles)