Complete Care at Harrington Court

Pros

• Some staff members in the physical therapy department were noted as being okay and trying their best.
• The facility was able to accommodate Medicare coverage for the care received.
• The hospital was responsive in facilitating the transition of the individual to Complete Care at Harrington Court.
• The presence of a physical therapy department indicated a focus on rehabilitation services.

Cons

• The staffing at Complete Care at Harrington Court is hideous and needs significant improvement.
• The food provided is awful and resembles prison meals.
• Response times to requests for help, such as going to the bathroom, are inadequate.
• Administrative personnel are unresponsive and failed to provide necessary admission papers on time.
• My mother contracted COVID while in a less sterile environment during isolation, indicating poor safety measures.
• There were no activities offered for residents, contributing to a lack of engagement and satisfaction.
• Overall, the atmosphere appears unhappy and unresponsive to the needs of patients.

Review

The experience of placing a loved one in a care facility can be fraught with anxiety and concern, especially when trust and well-being are at stake. Such was the case for the reviewer whose mother was admitted to Complete Care at Harrington Court, a center designated for rehabilitation and recovery. Unfortunately, what should have been a supportive transition turned into a distressing ordeal marked by significant shortcomings in care, service, and overall environment.

First and foremost, staffing emerged as a critical issue during the mother’s stay. The reviewer expressed profound dissatisfaction with the level of personnel available to assist residents. With insufficient staff, response times were alarmingly slow, particularly when it came to urgent needs like utilizing the bathroom. While one might expect timely assistance in such scenarios, the reality painted a picture of neglect that left both patients and their families feeling frustrated and helpless. This lack of adequate staffing not only compromised immediate care but likely contributed to an overall atmosphere of discontent amongst residents.

Compounding these staffing issues was the quality of food provided to residents. The reviewer likened it to prison fare—an unflattering comparison that underscores how substandard meals can impact both physical wellbeing and morale within a care facility. Nutrition is vital for recovery, especially when individuals are already vulnerable due to health concerns or age-related issues. Poor-quality food can detract from patients' appetites and overall satisfaction with their living conditions, making it yet another point of contention during their stay.

Administrative responsiveness further exacerbated the situation at Complete Care at Harrington Court. The review highlighted how critical documents—including admission papers—were not provided until after checkout occurred, leading to confusion and frustration during an already stressful time for families navigating healthcare logistics. Effective communication between administration and patient guardians is essential; without it, trust erodes quickly when families feel left in the dark about important aspects of their loved one's care.

The seriousness of this experience escalated dramatically when the reviewer noted that their mother contracted COVID-19 while residing at the facility. Isolation protocols in place seemed insufficient as she was moved into an environment described as less sterile and protective during her isolation period—a stark violation of expected health standards designed to protect vulnerable populations from infectious diseases. The implications are severe; not only does this speak volumes about infection control practices but also raises alarming questions about resident safety amid ongoing global health crises.

While there were fleeting mentions of staff members who attempted to provide quality care—particularly within the physical therapy department—the overwhelming tone remained negative regarding overall resident engagement opportunities. Activities aimed at improving mental health or social interaction seemed nonexistent or poorly implemented based on these observations. A lackluster environment devoid of stimulating activities can drastically affect residents' emotional states during recovery phases.

In conclusion, this review serves as an urgent call for reform within facilities like Complete Care at Harrington Court where multiple lapses in patient care reached alarming levels. From inadequate staffing impacting immediate needs to unsatisfactory food options undermining overall health, every aspect demands attention for improvement. Additionally, robust administrative practices must be implemented alongside rigorous infection control protocols to protect against further outbreaks like COVID-19 among susceptible populations. It is clear that many improvements must occur if such institutions aspire to reclaim trust from families seeking compassionate care for their loved ones—a goal well worth pursuing given its profound impact on those needing support during some of life’s most challenging moments.

Pharmacies

• Walgreens (0.3 miles)
• Nathan Hale Pharmacy (7.9 miles)
• Walgreens (8.9 miles)
• Ahold (9 miles)
• CVS Pharmacy (10.8 miles)
• Walgreens (10.8 miles)
• CVS Pharmacy (13 miles)

Physicians

• Pulmonary Physicians of Norwich (0.3 miles)
• The Nurse's Office Primary Care & Walk-in Center (0.7 miles)
• Colchester Internal Medicine (0.7 miles)
• Hebron Medical Associates (4.5 miles)
• Dr Ram's Office (5.8 miles)
• Crescent Street Obgyn (7.5 miles)
• Family Practice Group (8.7 miles)

Cafes

• Starbucks (0.5 miles)
• The Flour Girl Cafe (5.7 miles)
• Baker's Dozen (11.7 miles)
• Dexters Smoothie Coffee Vault (12 miles)
• Starbucks (12.3 miles)

Restaurants

• McDonald's (0.9 miles)
• Wicked Slice (5.8 miles)
• Marlborough Country Bakery & Tavern (7.6 miles)
• Sadler's Ordinary (7.8 miles)
• Salem Valley Farms Ice Cream (8.5 miles)
• Po's Rice and Spice (8.8 miles)
• Angelico's Lakehouse Restaurant (9.3 miles)

Places of Worship

• The Worship Center (6.1 miles)
• St Mark Lutheran Church Elca (13.4 miles)
• Versailles United Methodist Church (14.7 miles)

Parks

• Machimoodus State Park (9.2 miles)
• Gay City State Park (11.6 miles)
• Rec Park (11.7 miles)
• Gillette Castle State Park (11.9 miles)
• Taftville Playground (14.4 miles)
• Mansfield Hollow State Park (14.8 miles)

Hospitals

• Backus Hospital (10.2 miles)
• Windham Hospital (10.9 miles)
• Backus Hospital (12.8 miles)
• Center For Mental Health (12.9 miles)
• Riverview Children's Hospital (14.7 miles)
• Joshua Center-Montville (15.1 miles)

Theaters

• Mansfield Drive-In Theatre (11.7 miles)