Viva Care by Serenity Care Health

Pros

• The staff at Viva Care Cottage I have gone above and beyond to accommodate the family and ensure the resident is happy.
• The facility provides a variety of amenities for residents, creating a comfortable living environment.
• Family members have expressed relief and satisfaction with the care their loved ones receive at Viva Care Cottage I.
• The residents seem to be kept busy and engaged, contributing to their happiness.
• The transition process for doctor appointments has been smooth, with staff ensuring readiness for pick-ups.

Cons

• The individual received little to no help with showering, wound care, transportation, and prescriptions.
• Mail was lost, including a bill, leading to frustration.
• The food provided was poor quality and mostly consisted of fast food.
• The facility had an unpleasant odor.
• Overall value for the price paid was considered poor.
• Staff seemed caring but lacked the necessary skills to provide adequate care.
• Important information regarding relocation to another facility was not communicated properly.
• The pamphlet was misleading, as there were no activities available.
• Transportation arrangements were poorly managed and created significant issues.
• The manager appeared overwhelmed and rarely present to address concerns.

Review

The experiences shared by residents and their families at various care facilities present a mixed bag, highlighting significant shortcomings in some places while contrasting with positive testimonials elsewhere. Many reviewers express dissatisfaction with the quality of care provided, particularly focusing on issues such as inadequate assistance with essential daily activities, poor food quality, and a general lack of effective communication within the staff. These recurring themes paint a concerning picture for those seeking reliable and compassionate support for their loved ones.

One reviewer voiced frustration about receiving little to no help with basic tasks such as showering, wound care, transportation for medical appointments, and managing prescriptions. This lack of assistance can be critical for individuals who require higher levels of care due to health issues. Additionally, this review indicated serious lapses in organization that resulted in lost mail, including important bills—a situation that potentially leads to severe consequences regarding financial obligations. The despondent sentiment continued with remarks about the poor quality of food served at the facility, which was noted to consist predominantly of fast-food options rather than nutritious meals. The overall ambiance also left much to be desired; reports noted unpleasant odors throughout the facility, further detracting from the living experience.

Another review echoed similar sentiments regarding a friend's care at a different community. While some staff appeared genuinely invested in providing adequate support, it seemed there were many others lacking the necessary skills or training to deliver effective care consistently. Tragically, this lack of attention culminated in the friend’s hospitalization and an alarming disconnect during her transfer to another facility—an event that was not communicated adequately to her family members. This experience emphasizes how vital clear communication is within healthcare settings; without it, families are left anxious and unprepared during difficult transitions.

A further complaint centered around misleading marketing materials which promised more engaging activities than were actually available at the facility. Transportation issues also led to considerable challenges for both residents and their families alike. These frustrations were compounded by perceptions that management was overwhelmed and often unavailable when needed most—a scenario described graphically as "like a chicken with his head cut off." Such chaotic conditions likely contribute to feelings of neglect among residents who depend heavily on structured support systems.

Despite these negative reviews from several facilities sharing alarming trends in resident care deficiencies, there are glimmers of hope represented by positive testimonies from other facilities like Viva Care Cottage I. One family shared heartwarming feedback about how their mother's happiness has flourished since moving there. They expressed initial concerns about location but ultimately felt reassured after witnessing genuine dedication from staff members who continuously went above and beyond expectations to meet their needs. Quick preparations for medical appointments reflected thoughtful organization—a stark contrast to experiences mentioned previously.

In conclusion, navigating residential care options can feel overwhelming due to inconsistent standards observed across different facilities. Families must weigh both cautionary tales and uplifting stories carefully when making decisions about our loved one's future living arrangement. While some communities may falter under pressure or struggle with staffing challenges that degrade service quality significantly, others appear committed to providing enriching environments where residents thrive both emotionally and physically—ultimately showcasing how crucial individualized attention is in senior living arrangements today.

Located in San Bernardino, California, this area boasts a variety of healthcare options including physicians, pharmacies, and hospitals within close proximity. With multiple dining choices such as fast food restaurants and cafes, residents can enjoy a convenient meal out. For entertainment, there are several theaters nearby for catching the latest movies. Transportation is easily accessible with the San Bernardino Transit Center just a short distance away. Additionally, places of worship offer spiritual fulfillment for those seeking it. Nature lovers can enjoy the nearby parks for outdoor activities and relaxation. Overall, this area provides a range of amenities and services that cater to the needs of seniors looking for a comfortable and convenient living environment in San Bernardino.

Physicians

• Yukom Patient Group (0.2 miles)
• Kohut Psychiatric Associates (1 miles)
• Jo David DDS (1.1 miles)
• Primary Care Medical Group of Inland Empire (1.1 miles)
• San Bernardino Eye Specialists (1.8 miles)
• Palm Imaging Institute (1.9 miles)
• California Eye Specialists (1.9 miles)

Pharmacies

• Cbc Community Pharmacy (0.8 miles)
• CVS Pharmacy (1.3 miles)
• Rite Aid (1.7 miles)
• Diamond Collective 20 Cap (1.8 miles)
• Don's Drugs (2.1 miles)
• Family Pharmacy (2.2 miles)
• CVS Pharmacy (2.9 miles)

Hospitals

• Pacific Park Convalescent Center of San Bernardino (1 miles)
• San Bernardino Medical Group (1.8 miles)
• Vantage Oncology (1.8 miles)
• Mountain View Surgery Center (6.6 miles)
• Loma Linda Ambulatory Care Center (6.8 miles)
• Jerry L Pettis Memorial (7 miles)

Restaurants

• Amapola Rico Taco (1.3 miles)
• In-N-Out Burger (2.2 miles)
• McDonald's (2.3 miles)
• Wienerschnitzel (2.4 miles)
• In-N-Out Burger (3.5 miles)
• Del Taco (3.6 miles)
• Baker's Drive-Thru (4 miles)

Theaters

• Regal San Bernardino & RPX (2.3 miles)
• Cinemark Renaissance Marketplace and XD (5.2 miles)
• Mountain Grove 16 (7.4 miles)

Cafes

• Viva La Boba (2.4 miles)
• Starbucks (2.6 miles)
• Starbucks (5 miles)
• Starbucks (5.5 miles)
• Starbucks (7.5 miles)

Transportation

• San Bernardino Transit Center (2.8 miles)
• The Colton Diamonds (5 miles)

Places of Worship

• Crosswalk Church (6.5 miles)
• National Association of Seventh Day Adventist Dentists (6.6 miles)
• Packinghouse Church (7 miles)
• Azure Hills Seventh-Day Adventist Church (7.3 miles)

Parks

• Fergusson Park (6.6 miles)
• Paakuma Park (7 miles)