Viva Care by Serenity Care Health

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Viva Care by Serenity Care Health

2489 Serrano Road, San Bernardino, CA 92405

For more information about senior living options: (844) 490-3973

2.6 from 10 reviews
5 stars
2
4 stars
0
3 stars
4
2 stars
0
1 stars
4

Board and Care Home Memory Care

Pricing

Viva Care by Serenity Care Health offers competitive pricing for its accommodations compared to both San Bernardino County and the broader California market. For a semi-private room, residents can expect to pay $2,000 per month, which significantly undercuts the county average of $2,958 and the state average of $3,333. Private rooms are priced at $2,300, again presenting a more affordable option than the county's $3,561 and California's state-wide average of $3,939. Studio units are available for $3,000 - lower than the county's benchmark of $3,455 and California's average of $4,145 - while 1-bedroom accommodations also come in at a competitive rate of $3,000 versus the county's higher price of $3,548 and state average of $4,340. This pricing strategy positions Viva Care as an appealing choice for individuals seeking quality care without excessive financial strain.

Floor plansViva Care by Serenity Care HealthSan Bernardino CountyCalifornia
Semi-Private$2,000$2,958$3,333
Private$2,300$3,561$3,939
Studio$3,000$3,455$4,145
1 Bedroom$3,000$3,548$4,340

Overall Review

Pros

  • pro The staff at Viva Care Cottage I have gone above and beyond to accommodate the family and ensure the resident is happy.
  • pro The facility provides a variety of amenities for residents, creating a comfortable living environment.
  • pro Family members have expressed relief and satisfaction with the care their loved ones receive at Viva Care Cottage I.
  • pro The residents seem to be kept busy and engaged, contributing to their happiness.
  • pro The transition process for doctor appointments has been smooth, with staff ensuring readiness for pick-ups.

Cons

  • pro The individual received little to no help with showering, wound care, transportation, and prescriptions.
  • pro Mail was lost, including a bill, leading to frustration.
  • pro The food provided was poor quality and mostly consisted of fast food.
  • pro The facility had an unpleasant odor.
  • pro Overall value for the price paid was considered poor.
  • pro Staff seemed caring but lacked the necessary skills to provide adequate care.
  • pro Important information regarding relocation to another facility was not communicated properly.
  • pro The pamphlet was misleading, as there were no activities available.
  • pro Transportation arrangements were poorly managed and created significant issues.
  • pro The manager appeared overwhelmed and rarely present to address concerns.

Review

The experiences shared by residents and their families at various care facilities present a mixed bag, highlighting significant shortcomings in some places while contrasting with positive testimonials elsewhere. Many reviewers express dissatisfaction with the quality of care provided, particularly focusing on issues such as inadequate assistance with essential daily activities, poor food quality, and a general lack of effective communication within the staff. These recurring themes paint a concerning picture for those seeking reliable and compassionate support for their loved ones.

One reviewer voiced frustration about receiving little to no help with basic tasks such as showering, wound care, transportation for medical appointments, and managing prescriptions. This lack of assistance can be critical for individuals who require higher levels of care due to health issues. Additionally, this review indicated serious lapses in organization that resulted in lost mail, including important bills—a situation that potentially leads to severe consequences regarding financial obligations. The despondent sentiment continued with remarks about the poor quality of food served at the facility, which was noted to consist predominantly of fast-food options rather than nutritious meals. The overall ambiance also left much to be desired; reports noted unpleasant odors throughout the facility, further detracting from the living experience.

Another review echoed similar sentiments regarding a friend's care at a different community. While some staff appeared genuinely invested in providing adequate support, it seemed there were many others lacking the necessary skills or training to deliver effective care consistently. Tragically, this lack of attention culminated in the friend’s hospitalization and an alarming disconnect during her transfer to another facility—an event that was not communicated adequately to her family members. This experience emphasizes how vital clear communication is within healthcare settings; without it, families are left anxious and unprepared during difficult transitions.

A further complaint centered around misleading marketing materials which promised more engaging activities than were actually available at the facility. Transportation issues also led to considerable challenges for both residents and their families alike. These frustrations were compounded by perceptions that management was overwhelmed and often unavailable when needed most—a scenario described graphically as "like a chicken with his head cut off." Such chaotic conditions likely contribute to feelings of neglect among residents who depend heavily on structured support systems.

Despite these negative reviews from several facilities sharing alarming trends in resident care deficiencies, there are glimmers of hope represented by positive testimonies from other facilities like Viva Care Cottage I. One family shared heartwarming feedback about how their mother's happiness has flourished since moving there. They expressed initial concerns about location but ultimately felt reassured after witnessing genuine dedication from staff members who continuously went above and beyond expectations to meet their needs. Quick preparations for medical appointments reflected thoughtful organization—a stark contrast to experiences mentioned previously.

In conclusion, navigating residential care options can feel overwhelming due to inconsistent standards observed across different facilities. Families must weigh both cautionary tales and uplifting stories carefully when making decisions about our loved one's future living arrangement. While some communities may falter under pressure or struggle with staffing challenges that degrade service quality significantly, others appear committed to providing enriching environments where residents thrive both emotionally and physically—ultimately showcasing how crucial individualized attention is in senior living arrangements today.

Features

Types of Care

  • Board and Care Home Board and Care HomeBoard and care homes provide a smaller, more intimate setting for seniors who require assistance with daily tasks but do not need the level of care offered by a nursing home. They offer personalized care, meals, and social activities in a homelike environment, ensuring that seniors receive individualized attention and support in their golden years.
  • Memory Care Memory CareMemory care is crucial for seniors as it provides specialized support and services for individuals with dementia or Alzheimer's disease. These programs offer a safe and secure environment where residents receive personalized care, cognitive stimulation, and help with daily activities. Memory care helps seniors maintain their independence, quality of life, and dignity while also providing peace of mind for their families.

Pets

  • Dogs allowed Dogs allowed"Pet friendly" senior living communities are important for seniors because pets provide companionship, reduce feelings of loneliness and depression, promote physical activity and mental stimulation, and offer a sense of purpose and responsibility. Pets can improve overall well-being and quality of life for seniors in many ways.

Amenities

  • Activities on-site Activities on-siteActivities on-site are important for seniors because they provide opportunities for socialization, mental stimulation, physical activity, and overall well-being. Engaging in activities can help seniors stay active, maintain their independence, and improve their quality of life.
  • Devotional services off-site Devotional services off-siteDevotional services off-site are important for seniors as they provide spiritual nourishment, social engagement, and a sense of community outside of the senior living facility. This can enhance overall well-being and help combat feelings of isolation and loneliness often experienced by older adults.
  • Indoor common areas Indoor common areasIndoor common areas are crucial for seniors as they provide a space for socialization, recreation, and community engagement, promoting overall well-being and reducing feelings of isolation and loneliness.
  • Outdoor common areas Outdoor common areasOutdoor common areas are important for seniors as they provide a space for socialization, physical activity, and relaxation. Being outside in nature can improve mood and overall well-being, while also encouraging movement and engagement with others. These spaces can help combat feelings of isolation and promote a sense of community among residents.
  • Private PrivatePrivacy is important for seniors as it allows them to maintain their independence, dignity, and sense of control over their own lives. It also gives them the space and freedom to relax, reflect, and engage in activities that bring them joy and fulfillment. Creating private spaces within senior living facilities is crucial for promoting overall well-being and quality of life.
  • Private bathrooms Private bathroomsPrivate bathrooms are important for seniors in senior living communities because they provide independence, dignity, and comfort. Having a private bathroom allows seniors to maintain their personal hygiene routines without the need for assistance, promoting a sense of autonomy and privacy. Additionally, private bathrooms help prevent the spread of infections and provide a safe and clean environment for seniors to navigate safely.
  • Respite or short term stays offered Respite or short term stays offeredRespite or short term stays provide seniors with a temporary solution when their regular caregiver is unavailable, offering them the opportunity to receive additional care and support during times of need, while also giving caregivers a chance to rest and recharge.
  • Wheelchair accessible showers Wheelchair accessible showersWheelchair accessible showers are crucial for seniors as they provide a safe and independent bathing option for those with mobility challenges. These showers help prevent falls and allow seniors to maintain their dignity and autonomy while ensuring they can bathe comfortably.

Transportation

  • Ontario International (18 miles away) Ontario International (18 miles away)

Care Services

  • Diabetic care Diabetic careDiabetic care is crucial for seniors as they are more susceptible to developing diabetes due to aging and other health conditions. Proper management of diabetes can help prevent complications such as heart disease, vision loss, and nerve damage, improving the overall quality of life for seniors in senior living communities.
  • High acuity care High acuity careHigh acuity care is important for seniors because it provides specialized medical attention and support for individuals with complex medical needs. This level of care ensures that seniors receive the appropriate treatment and assistance to maintain their health and quality of life as they age.
  • Incontinence care Incontinence careIncontinence care is essential for seniors to maintain their dignity, hygiene, and overall quality of life. By addressing incontinence issues promptly and effectively, seniors can enjoy a sense of independence and comfort in their daily activities.
  • Medication management Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.

Dining

  • Meals provided Meals provided"Meals provided" are crucial for seniors in assisted living communities as it ensures they have access to nutritious, balanced meals without the stress of meal planning and preparation. This can help promote overall health and well-being for seniors who may have limited mobility or cognitive abilities.
  • Vegetarian VegetarianA vegetarian diet is important for seniors because it can help lower the risk of chronic diseases, maintain a healthy weight, and provide essential nutrients needed for aging bodies. Additionally, plant-based diets are often easier on digestive systems and can contribute to overall well-being in older adults.

Activities

  • Activities on-site Activities on-siteActivities on-site are important for seniors because they provide opportunities for socialization, mental stimulation, physical activity, and overall well-being. Engaging in activities can help seniors stay active, maintain their independence, and improve their quality of life.
  • Devotional activities offsite Devotional activities offsiteDevotional activities offsite are important for seniors because they provide social engagement, spiritual growth, and a sense of community outside of their living environment. This can improve overall well-being, mental health, and combat feelings of isolation or loneliness.

Description

Viva Care by Serenity Care Health is an assisted living community located in San Bernardino, CA. This facility specializes in Memory Care, providing specialized care and support for individuals with memory impairment.

Residents at Viva Care can enjoy a range of amenities designed to enhance their daily lives. Devotional services off-site offer spiritual fulfillment for those who desire it, while indoor and outdoor common areas provide spaces for socializing and relaxation. Private accommodations with private bathrooms ensure comfort and privacy, while wheelchair accessible showers make bathing safe and convenient. Respite or short term stays are also offered, allowing caregivers to take a break while ensuring their loved one receives quality care.

The dedicated team at Viva Care provides high acuity care for individuals with complex medical needs, ensuring they receive the attention and assistance they require. Incontinence care is also available to support residents who may need help with personal hygiene management. Medication management services help ensure that medications are taken correctly and on time.

Dining at Viva Care caters to various dietary preferences, with vegetarian options available for those who follow this lifestyle. Residents can enjoy delicious and nutritious meals prepared by the facility's experienced culinary staff.

Engaging in activities is encouraged at Viva Care, with devotional activities offered off-site for spiritual enrichment. Additionally, there are numerous nearby amenities to explore. With three cafes, eleven pharmacies, ten physicians, fourteen restaurants, one transportation service, one theater, and three hospitals nearby, residents have easy access to various services and entertainment options.

Overall, Viva Care by Serenity Care Health provides a nurturing environment where individuals with memory impairments can receive specialized care while enjoying a comfortable and fulfilling lifestyle surrounded by convenient amenities in San Bernardino, CA.

Nearby Places of Interest

Located in San Bernardino, California, this area boasts a variety of healthcare options including physicians, pharmacies, and hospitals within close proximity. With multiple dining choices such as fast food restaurants and cafes, residents can enjoy a convenient meal out. For entertainment, there are several theaters nearby for catching the latest movies. Transportation is easily accessible with the San Bernardino Transit Center just a short distance away. Additionally, places of worship offer spiritual fulfillment for those seeking it. Nature lovers can enjoy the nearby parks for outdoor activities and relaxation. Overall, this area provides a range of amenities and services that cater to the needs of seniors looking for a comfortable and convenient living environment in San Bernardino.

Physicians

  • Yukom Patient Group (0.2 miles)
  • Kohut Psychiatric Associates (1 miles)
  • Jo David DDS (1.1 miles)
  • Primary Care Medical Group of Inland Empire (1.1 miles)
  • San Bernardino Eye Specialists (1.8 miles)
  • Palm Imaging Institute (1.9 miles)
  • California Eye Specialists (1.9 miles)

Pharmacies

  • Cbc Community Pharmacy (0.8 miles)
  • CVS Pharmacy (1.3 miles)
  • Rite Aid (1.7 miles)
  • Diamond Collective 20 Cap (1.8 miles)
  • Don's Drugs (2.1 miles)
  • Family Pharmacy (2.2 miles)
  • CVS Pharmacy (2.9 miles)

Hospitals

  • Pacific Park Convalescent Center of San Bernardino (1 miles)
  • San Bernardino Medical Group (1.8 miles)
  • Vantage Oncology (1.8 miles)
  • Mountain View Surgery Center (6.6 miles)
  • Loma Linda Ambulatory Care Center (6.8 miles)
  • Jerry L Pettis Memorial (7 miles)

Restaurants

  • Amapola Rico Taco (1.3 miles)
  • In-N-Out Burger (2.2 miles)
  • McDonald's (2.3 miles)
  • Wienerschnitzel (2.4 miles)
  • In-N-Out Burger (3.5 miles)
  • Del Taco (3.6 miles)
  • Baker's Drive-Thru (4 miles)

Theaters

  • Regal San Bernardino & RPX (2.3 miles)
  • Cinemark Renaissance Marketplace and XD (5.2 miles)
  • Mountain Grove 16 (7.4 miles)

Cafes

  • Viva La Boba (2.4 miles)
  • Starbucks (2.6 miles)
  • Starbucks (5 miles)
  • Starbucks (5.5 miles)
  • Starbucks (7.5 miles)

Transportation

  • San Bernardino Transit Center (2.8 miles)
  • The Colton Diamonds (5 miles)

Places of Worship

  • Crosswalk Church (6.5 miles)
  • National Association of Seventh Day Adventist Dentists (6.6 miles)
  • Packinghouse Church (7 miles)
  • Azure Hills Seventh-Day Adventist Church (7.3 miles)

Parks

  • Fergusson Park (6.6 miles)
  • Paakuma Park (7 miles)

Frequently Asked Questions

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