Hillcrest Memory Care Costs & Pricing
Hillcrest Memory Care offers a range of accommodations designed to meet the unique needs of its residents, with monthly costs reflecting the quality of care and environment provided. For a semi-private room, the cost is $4,500 per month, which is notably higher than the average rates in Contra Costa County at $3,471 and across California at $3,333. The facility's studio rooms are priced at $6,500 monthly, surpassing both local and state averages of $4,358 and $4,145 respectively. This pricing structure underscores Hillcrest Memory Care's commitment to providing exceptional services and amenities that cater specifically to individuals living with memory challenges, ensuring a supportive and enriching atmosphere for all residents.
| Floor plans | Hillcrest Memory Care | Contra Costa County | California |
|---|
| Semi-Private | $4,500 | $3,471 | $3,333 |
| Studio | $6,500 | $4,358 | $4,145 |
Overall Review of Hillcrest Memory Care
common
27 reviews mention this
Staff communication and responsiveness vary
Residents and families describe frequent staff contact, but experiences are inconsistent.
Many reviews say staff are polite, caring, and attentive, with clear communication about needs and events. Some families also describe medication support, frequent check-ins, and staff who respond when concerns are raised. Other reviews raise serious problems, including unresponsiveness or rude behavior, staff turnover, and claims that residents go unattended for hours. A few reviewers specifically mention staffing shortages or seeing little staff presence during visits.
common
9 reviews mention this
Food quality comes up often
Dining quality is a frequent point in reviews, with strong praise and some complaints.
Several families praise the food, including comments that cooks’ food is excellent and that there’s variety served at meals. One reviewer describes sampling the food during a tour as wonderful, while another says their loved one rarely complained about meals. A few reviews also point to food as part of broader dissatisfaction, including mentions of poor food alongside staffing concerns. Vegetarian accommodation is also mentioned when discussing menu options.
common
5 reviews mention this
On-site activities and social time
Residents can take part in on-site activities, though not everyone sees the same level.
Some reviewers describe a busy schedule of activities such as singing, walks, dancing, and planned social time. One person also says their loved one participates in activities on occasion and that the experience seems good for them. Others say they did not see activities during their visit or primarily observed residents roaming. The community’s activity programming is reflected in the amenities and aligns with the reviews that describe regular daily engagement.
caveat
7 reviews mention this
Security and safety feel inconsistent
Some reviews describe a secure memory-care environment, while others report wandering and safety gaps.
A few reviewers say the facility looked secure and describe a setting meant for memory care. However, other families report concerns about resident wandering or situations where people can go into rooms that aren’t theirs. Safety issues are also tied to staffing concerns in reviews that describe residents left unattended. Even when rooms are described as clean or nice, multiple negative reviews focus on unsafe atmosphere and lack of supervision.
caveat
4 reviews mention this
Pricing feels like a trade-off
Reviews suggest mixed value—some say the price is good, others feel it doesn’t match the care.
A couple of reviews describe the cost as great or the facility as a good value for the money. One family also says the community was the only one that could take their loved one within their budget. On the other hand, there are complaints that spending out of pocket didn’t deliver the expected care quality, including mentions of staffing and conditions. The pricing information suggests rates are positioned above local and statewide benchmarks, which may explain why some residents and families feel the experience varies versus what they paid.
How we summarize
Counts show how many written reviews mention each theme; a review can touch several themes, and only frequently mentioned themes are displayed.
90 resident community capacity
Assisted Living
Memory Care
Respite Care
Cats allowed
Dogs allowed
Activities on-site
Air-conditioning
Beauty salon
Cable or satellite TV
Computer center
Devotional services off-site
Dining room
Fitness room
Fully furnished
Gaming room
Garden
Housekeeping services
Indoor common areas
Kitchenette
Move-in coordination
Outdoor space
Private bathrooms
Restaurant-style dining
Small library
Telephone
Wellness center
Wheelchair accessible showers
Wi-Fi/high-speed internet available
Community operated transportation
12-16 hour nursing
24-hour call system
Ambulatory care
Assistance with bathing
Assistance with dressing
Assistance with transfers
Diabetes diet
Diabetic care
Hospice waiver
Incontinence care
Medication management
Mental wellness program
Special dietary restrictions
Transportation arrangement (medical)
Concierge services
Planned day trips
Caring, attentive staff in a clean, well-maintained setting.
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