Hillcrest Memory Care

Pros

• The staff at Hillcrest Memory Care are consistently described as polite, caring, and attentive to the needs of residents.
• Communication with families is strong, with staff proactively updating them about events and care situations.
• The facility offers a variety of activities that positively engage residents, contributing to their well-being.
• Residents receive the necessary medical and personal support, including medication management and assistance with daily tasks.
• The environment is praised for being spacious, clean, and having a welcoming atmosphere where staff know all the residents' names.
• The food served at the facility has received positive remarks for its quality and variety catering to dietary needs.
• Families feel reassured knowing their loved ones are in a place where they can receive proper care within their budget.

Cons

• The facility has been described as dirty and smelly, with complaints about unsanitary conditions in both the common areas and bathrooms.
• There are reports of understaffing, leading to inadequate care for residents and patients walking around in wet and dirty diapers.
• One reviewer experienced a lack of knowledgeable staff members regarding early onset Alzheimer's, resulting in poor management of their loved one's condition.
• Several reviews mention a high turnover rate among staff, which negatively impacted the quality of care provided to residents.
• Issues such as stolen personal belongings and infestations like scabies and bed bugs were highlighted as significant concerns within the facility.
• Multiple reviewers felt uncomfortable with the layout of the community, believing that residents could easily wander into unsafe areas or other people's rooms without supervision.

Review

Hillcrest Memory Care has garnered a spectrum of reviews from families and individuals seeking care for their loved ones. Overall, experiences at the facility seem to vary significantly, with some praising its staff and services while others express grave concerns about cleanliness, staffing levels, and management practices.

On one hand, several reviewers highlight the kindness, attentiveness, and professionalism of Hillcrest’s staff. For instance, one family member shared their appreciation for the polite and caring attitude of the team members towards their father—describing them as shining stars who provide valuable assistance in managing his medical needs and daily activities like dressing and showering. The family noted that medication management is also handled efficiently, which is critical during transitions regarding dosage adjustments. They commended the facility's communication efforts, stating that they were generally kept informed about any significant changes involving their loved ones. According to this aspect of feedback, Hillcrest appears committed to offering a supportive environment where residents' needs are met.

Moreover, some reviewers praised the variety of activities available for residents. It was mentioned that these social engagements can positively impact those who participate in them. Families felt reassured by the community's ability to accommodate dietary preferences and special requests; specifically highlighted was the menu's flexibility to include vegetarian options. Additionally, visitors appreciated aspects of the physical layout—such as spacious rooms with private courtyards—which added to an overall sense of comfort within the facility.

Contrastingly, several accounts reflect serious issues at Hillcrest that raise red flags about its operational standards. A common concern pertains to cleanliness: multiple reviewers reported unsatisfactory conditions such as unpleasant odors and general disarray in both resident areas and visitor facilities. Specific allegations pointed towards infestations (like bed bugs) affecting not just cleanliness but resident welfare as well. Such observations lead to sentiments suggesting a lack of attention from management regarding essential health standards.

Staffing levels also emerged as a significant theme among negative reviews. Some families expressed frustration over high turnover rates among caregivers leading to inadequate support for residents requiring specialized care—particularly those dealing with complex conditions such as early-onset Alzheimer's disease. Instances were noted where residents were seen wandering unsupervised or neglected regarding hygiene needs; allegations included patients walking around with soiled clothing or diapers—a disturbing situation indicating substantial lapses in day-to-day care routines.

Further compounding these issues is criticism directed at management’s handling of complaints and overall oversight within Hillcrest Memory Care. One reviewer described an experience where they received less than satisfactory guidance during a scheduled tour—a scenario excused only by a janitor's inability to answer questions fully due to lack of knowledge about caregiving procedures or policy details. Such incidents contributed negatively alongside comments noting poor inter-staff relations possibly affecting morale among those remaining on duty during challenging times.

In conclusion, while some families find solace in Hillcrest Memory Care’s compassionate approach toward caregiver-resident relationships and effective communication channels surrounding medical needs, numerous testimonies cast doubt on its capability to sustain an acceptable standard of living through proper hygiene practices and adequate staffing support for physically vulnerable populations requiring constant supervision. The divide between positive experiences centered around personal interactions versus alarming reports concerning cleanliness and safety presents prospective clients with challenges when considering this facility as a potential home for their loved ones needing memory care assistance.

This part of Antioch, California offers a variety of amenities and services that cater to the needs of seniors. With multiple pharmacies located within a short distance, accessing medication and healthcare supplies is convenient. There are several restaurants and cafes nearby for dining out or grabbing a quick bite to eat. Additionally, there are reputable physicians' offices in the area for medical care. For recreational activities, there are parks where seniors can enjoy nature and outdoor activities. The proximity to hospitals provides peace of mind in case of emergencies. Overall, this part of Antioch provides a well-rounded community with essential services for senior living.

Pharmacies

• Rite Aid (0.8 miles)
• CVS Pharmacy (2.1 miles)
• Rite Aid (2.4 miles)
• Kaiser Delta Square Pharmacy (2.9 miles)
• Rite Aid (3.4 miles)
• Kaiser Permanente Oncology Pharmacy (3.9 miles)
• Walgreens (4.4 miles)

Restaurants

• Applebee's (0.9 miles)
• Bridgehead Cafe (1 miles)
• KFC (1 miles)
• McDonald's (1.2 miles)
• Mac's Old House (1.6 miles)
• Smith's Landing Seafood Grill (1.9 miles)
• McDonald's (2.1 miles)

Cafes

• Togo's (0.9 miles)
• Starbucks (1.3 miles)
• Chill Tea and Coffee (1.5 miles)
• Starbucks (2.1 miles)
• Dutch Bros Coffee (2.3 miles)
• Starbucks (2.7 miles)
• T4 Antioch (2.8 miles)

Transportation

• Antioch Bart Station (0.9 miles)
• Antioch-Pittsburg Station (ACA) (1.6 miles)

Physicians

• Jesse M. Fa, DDS (1.1 miles)
• Ronald L Leon MD (1.4 miles)
• John Muir Medical Group (1.4 miles)
• Scott Scott Seibert Seibert MD (1.4 miles)
• Springhill Medical Group (1.6 miles)
• Dr Mahdavi Pediatric Office (1.7 miles)
• Zimmerman Daniel, MD (1.7 miles)

Parks

• Country Manor Park (2.1 miles)
• Antioch Community Park (2.5 miles)
• Canal Park (2.9 miles)
• Canada Valley Dog Run (2.9 miles)
• Dallas Ranch Park (3.2 miles)
• Crockett Park (3.4 miles)
• Kite Launch (3.6 miles)

Hospitals

• Davita Kidney Care (2.6 miles)
• Kaiser Permanente (3.8 miles)
• John Muir Brentwood (6.4 miles)
• Children's Hospital & Research Center Oakland (6.8 miles)

Theaters

• AMC Brentwood 14 (4.9 miles)

Places of Worship

• Immaculate Heart of Mary Church (6.2 miles)