Emerald Glen Memory Care Plus in Mesa, AZ
Save3558 East Mcdowell Road, Mesa, AZ 85213
For more information about senior living options: (844) 490-3973
Emerald Glen is described as attentive, loving, and supportive by families. The facility's upscale decor, spotless halls, and grand entrance give a luxury-resort impression. The food is amazing and the community is lovely, with residents well cared for. The staff are kind and attentive, with activities and entertainment that residents enjoy. The owners, Jennifer and Patrick, are described as wonderful and truly a gem in the community. The ownership specializes in dementia care, signaling a focus on memory care. Even while under construction, the place was stunning with thoughtful design and attention to detail.
The reviewer found placing her husband at Emerald Glen extremely hard, feeling disappointed and scared about the care. The reality did not match the marketing; what you see is not always what you get, and a room camera showed he wasn't getting the help or attention he needed. Emerald Glen was understaffed, undertrained, and ill-equipped for true memory care; the "Memory Care Plus" designation was false advertising. The staff were rushed and disconnected, prioritizing tasks over building trust or solving residents' needs. Residents were left in diapers and not given proper bathroom assistance, leading to UTIs and other issues. A resident was found on the floor after being left unattended for a prolonged period. The owners were accused of cutting corners and evicting residents who require more time or care.Emerald Glen Memory Care Plus in Mesa is best suited for families seeking a visually impressive, hospitality-forward setting for a loved one with dementia, where daily life is anchored by structured routines, social engagement, and an emphasis on family involvement. The facility's upscale aesthetic, generous spaces, and emphasis on meals and activities appeal to families who want a person-centered feel and a sense of safety conveyed by a polished environment. This can work well for residents who respond to predictable schedules and a team that is available for check-ins and guidance. However, success here hinges on reliable staffing and truly specialized memory-care practice, and that is where experiences diverge sharply. If ongoing, hands-on supervision and the ability to pivot to more intensive care are not feasible, the fit tightens quickly.
On the affirmative side, the community delivers a strong first impression. Upscale d?cor, clean corridors, and thoughtfully designed common areas create a calm, resort-like ambience that many families value deeply. The setting enables family-style dining and a calendar of activities that residents can enjoy, with several families reporting meaningful engagement when staff time allows. Some owners and staff are described as genuinely attentive, and the overall layout supports safe outdoor access and visible safety measures. For families prioritizing aesthetics, social opportunities, and a structured daily rhythm, Emerald Glen offers undeniable appeal and a baseline of comfort that many memory-care programs struggle to achieve.
Yet the most persistent concerns revolve around staffing and the quality of memory-care practice. Multiple accounts describe chronic understaffing, insufficient memory-care training, and a disconnect between advertised capabilities and actual care. Residents with dementia faced situations where assistance was delayed, falls occurred without timely response, and basic needs - such as bathroom support and proper toileting - were not consistently met. The use of diapers and, in some cases, repeated urinary tract infections indicate systemic gaps in routine supervision and person-centered care. A pattern of overmedicating residents to manage behavior, rather than adjusting care approaches, emerged in several stories. The most alarming reports involve evictions of residents who require more time and attention, and, in some cases, documented neglect caught on video. These elements collectively undermine trust in the memory-care promise and raise serious safety questions.
The positive elements do, however, offer a meaningful offset when care is steadied by dependable staff and a persisted commitment to engagement. When caregivers are patient, communicative, and willing to invest time in problem-solving, residents can experience moments of real connection and dignity. In those circumstances, the setting's beauty, calm environment, and social programming contribute to a caregiving culture that feels humane and supportive. Families that see consistent caregiver attention, combined with strong food service and organized activities, report peace of mind and a sense that their loved one can still participate in meaningful daily life. The contrast between excellent moments and concerning gaps is what shapes the overall verdict here: Emerald Glen can be a good fit, but only with vigilant oversight and a plan to bolster care with external aides when necessary.
Given the repeated warnings from several families, consideration of alternatives becomes prudent for anyone prioritizing safety, dignity, and dependable memory-care specificity. Smaller, home-based dementia care settings often deliver more reliable one-to-one attention, fewer staff transitions, and a stronger emphasis on routine, consistent assistance with toileting and bathing. Facilities with proven, formal memory-care training, higher staffing ratios, and a culture of sustained caregiver-resident relationships tend to deliver outcomes that families can trust over the long term. Emerald Glen may work for families who can tolerate ongoing scrutiny, are prepared to supplement care financially with private aides, and want an upscale framework - yet for those whose primary concern is consistent, hands-on dementia care, alternatives in the market will likely outperform.
The practical path for families weighing Emerald Glen is to treat it as a high-hope option that requires rigorous verification. Schedule candid conversations with the leadership about staffing models, memory-care certifications, and caregiver-to-resident ratios. Request recent care plans with measurable goals, and insist on visible, repeatable processes for fall prevention, incontinence management, and prompt response to calls for help. If the answers feel vague or the staffing reality does not align with the facility's marketed promise, pivot toward a smaller, home-like setting or a more established memory-care program with documented success. The resident's safety and dignity must take priority, backed by a plan that remains consistent, transparent, and sustainable over time.
34 resident community capacity
Memory CareMemory care is crucial for seniors as it provides specialized support and services for individuals with dementia or Alzheimer's disease. These programs offer a safe and secure environment where residents receive personalized care, cognitive stimulation, and help with daily activities. Memory care helps seniors maintain their independence, quality of life, and dignity while also providing peace of mind for their families.
Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
Phoenix Sky Harbor International (15 miles away)
24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities. 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones. Coordination with health care providersCoordination with health care providers is crucial for seniors to ensure proper medical care, medication management, and overall well-being. This collaboration helps prevent overlapping treatments, track progress more effectively, and provide comprehensive support tailored to individual needs. Dementia waiverDementia waivers are essential for seniors as they provide critical protections and accommodations for those experiencing cognitive decline. These waivers ensure individuals with dementia receive appropriate care, support, and resources to maintain their quality of life and dignity as they navigate the challenges of this progressive condition.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
Hospice waiverHospice waivers are important for seniors because they allow individuals to receive specialized end-of-life care and support at home or in a hospice facility. This waiver ensures that seniors can access the necessary resources and services to maintain comfort and dignity during their final days.
Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults. Mild cognitive impairment"Mild cognitive impairment" is important for seniors because it is an early stage of cognitive decline that can potentially progress to more severe conditions such as dementia. Recognizing and addressing mild cognitive impairment can help seniors receive appropriate care and support to maintain their quality of life and independence for as long as possible.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Specialized memory care programmingSpecialized memory care programming is crucial for seniors with cognitive impairments such as dementia or Alzheimer's disease. These programs provide a safe and supportive environment tailored to the unique needs of individuals with memory loss, helping them maintain their independence, dignity, and quality of life.
Transportation arrangement (medical)Transportation arrangements for medical purposes are essential for seniors as they may have difficulty driving themselves to appointments or accessing public transportation. Having reliable and safe transportation options ensures that seniors can receive timely medical care and maintain their health and well-being.
Transportation to doctors appointmentsTransportation to doctors' appointments is crucial for seniors as it ensures they have access to necessary medical care and support for their health needs. Without reliable transportation, seniors may struggle to attend important appointments, leading to potential delays in treatment and health complications. Providing transportation services helps seniors maintain their overall well-being and quality of life. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults. Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.Emerald Glen Memory Care Plus in Mesa, AZ is an assisted living community designed specifically for individuals with memory care needs. The community offers a range of amenities and services to ensure the comfort and well-being of its residents.
The fully furnished apartments at Emerald Glen Memory Care Plus are equipped with cable or satellite TV, a kitchenette, and Wi-Fi or high-speed internet access. Residents can enjoy their meals in the communal dining room, where special dietary restrictions can be accommodated. Housekeeping services are provided to ensure that living spaces remain clean and tidy.
Outdoor spaces such as gardens provide opportunities for residents to relax and enjoy nature. Residents can also engage in resident-run activities and scheduled daily activities organized by the community.
Care services provided at Emerald Glen Memory Care Plus include 24-hour supervision, assistance with activities of daily living like bathing, dressing, and transfers. Medication management is available to ensure that residents receive their medication on time and as prescribed. The community also assists with coordination with health care providers and transportation arrangements to medical appointments.
The specialized memory care programming offered at Emerald Glen Memory Care Plus caters specifically to individuals with dementia and mild cognitive impairment. A mental wellness program is provided to support the emotional well-being of residents.
Located in Mesa, AZ, this assisted living community offers convenient access to nearby parks, pharmacies, physicians' offices, restaurants, and transportation options.
Overall, Emerald Glen Memory Care Plus provides a safe and supportive environment where individuals with memory care needs can receive personalized assistance while enjoying a comfortable lifestyle.
Emerald Glen Memory Care Plus is located at 3558 East Mcdowell Road, Mesa, AZ 85213 in Maricopa County, Arizona
Emerald Glen Memory Care Plus offers a comprehensive suite of services designed to address the unique needs of residents with dementia or Alzheimer's disease, facilitating a higher quality of life. Assistance with dressing and bathing helps residents maintain personal hygiene and dignity, while medication management ensures that they receive the correct dosages at appropriate times, minimizing the risk of health complications. Meal preparation and service cater to dietary needs, which is crucial for physical well-being. Transportation arrangements for medical appointments improve access to essential health care, and coordination with health care providers enhances continuity of care. The 24-hour supervision guarantees safety and immediate assistance when required, complemented by specialized programming that addresses cognitive challenges often faced by those in various stages of memory loss. Additionally, support for activities of daily living promotes independence within a safe environment, while mental wellness programs focus on enhancing emotional health. By including specific resources for mild cognitive impairment and offering a dementia waiver, Emerald Glen truly tailors its approach to foster an atmosphere conducive to effective memory care.
Emerald Glen Memory Care Plus on seniors.fyi includes 5 photos including images showing interior, bedroom, decor, dining, appliances, lobby, television, patio, and more.
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