The Porticos of Fox Point

Pros

• The property managers Michelle and Georgia are very responsive and committed to creating a supportive community.
• The maintenance team is efficient and professional, with Jacob often willing to go the extra mile to help residents.
• Georgia is friendly, supportive, and accommodating to residents.
• The Porticos is an amazing place to live, with beautiful architecture, a well-maintained property, and amenities for all ages.
• The courtyard is absolutely beautiful, and the communal spaces are clean and well maintained.
• The groundskeeping team keeps the campus neat and tidy, with amenities like two pools, a gym, and friendl y community events.

Cons

• One reviewer warned potential residents not to move there unless they are retirement age or older.
• They claimed Michele only cares about older residents and acts like a cog in the corporate machine that doesn't listen to residents.
• They described Georgia in the front office as less than pleasant and suggested bias against a tall Black applicant.
• They alleged a manager, Troy, yelled and cursed at them and blocked AT&T from wiring the apartment properly.
• They reported the heat didn't reach 68F in winter and staff misrepresented the issue, requiring legal citations and photos to get it fixed.
• They stated the pool's heating was routinely turned off in winter despite being advertised as year-round.
• They complained about persistent smoke smell from neighbors that management could not resolve.
• They noted frequent flooding in the parking garage that could affect vehicles.
• They cited a three-month delay in returning a security deposit, with suspicion that Georgia delayed mailing it.
• They called the place "borderline criminal" and said it was not worth the time or money.

Review

The Portico community presents a striking mix of beauty, practicality, and human drama. On the one hand, the property is repeatedly praised for its appearance and its environment: well-kept grounds, a courtyard that overlooks a sizable pool, clean and accessible communal spaces, and a generally quiet, leafy feel that many residents associate with a desirable living experience. Several reviews point to the architecture, the spacious feel of the grounds, and the sense that the place has a real, tangible charm. On the other hand, residents describe a patchwork of strong individual efforts and stubborn systemic gaps - especially when it comes to management, responsiveness, and the way problems are addressed over time.

Georgia consistently stands out as a bright spot across multiple reviews. Longtime and newer tenants alike describe her as friendly, supportive, and genuinely accommodating. She's praised for going out of her way to help, walking new tenants through potential apartments rather than merely pushing the most expensive options, and generally making the moving and settling-in process feel smoother. One reviewer especially notes Georgia's ability to keep communication open and timely, even when other issues were threatening to derail their experience. The reputation for Georgia is reinforced by comments about her practical handling of deposits and move-out matters; in at least one case, her persistence helped resolve a delayed deposit return, which arrived promptly after it was pressed. In short, Georgia is repeatedly framed as a dependable, resident-focused touchstone in the office.

Michele's presence as a newer manager introduces a contrasting perspective. A number of residents feel that Michele seems more aligned with a corporate operating style than with a community-first approach. They describe her as someone who appears to care more about older residents and to schedule events and meetings during standard work hours, with little visible engagement beyond those formal activities. The sentiment among these reviewers is that Michele hasn't been as accessible or as open to listening to the broader resident community as they would like, which leaves some feeling like she's another cog in a system that doesn't bend to meet every concern. It's a nuanced balance: some residents observe the property runs more smoothly under Georgia's day-to-day influence, while Michele's period of leadership is tied to a sense of distance from the everyday needs of a diverse resident population.

Within the maintenance and operations sphere, other reviewers offer a mixed but telling picture. There are unmistakable compliments for the maintenance team's efficiency and professionalism, and for specific individuals such as Jacob, the maintenance manager, who is described as consistently willing to go "the extra mile" to help residents. Yet there are also persistent and concrete complaints about repeated malfunctions and slow responses. Heat and air conditioning problems are a recurring theme; some reviews recount winters where heating failures produced uncomfortably cold apartments, with staff initially insisting the units were being used correctly until the residents provided photos or even cited applicable laws. Summers have their own trials, with air conditioning failures and slow responses contributing to hot indoor conditions. The pool, advertised as a year-round luxury, sometimes fails to live up to expectations, with reports of intermittent heating and a sense that staff would turn the pool on only after residents followed up.

Other living conditions and quality-of-life concerns add to the complex picture. Some neighbors' behaviors - such as significant marijuana odor infiltrating units through shared ventilation - reportedly went unresolved for extended periods, leaving residents frustrated about a sense of inaction or indifference. In one notably pointed incident, a concern about the location of a modem port and the feasibility of wiring for a home setup spurred a difficult interaction with a staff member, culminating in a heated exchange that left the resident feeling unsettled about how conflicts are handled. Parking is another practical headache for some residents, with flood-prone garages that wash over adjacent spaces and cars, adding to daily stress in an environment already contending with other service gaps.

The emotional arc of living at the Portico is further colored by a strong sense of community built around its amenities and events. For many, the two pools, tennis and basketball courts, the gym, and well-maintained communal spaces contribute real value and daily pleasure. The courtyard's beauty, coupled with the general quiet and cleanliness of hallways and public areas, helps sustain a feeling of safety and comfort. Reviews that focus on life here for retirees, families, or singles consistently highlight the potential for a balanced, enjoyable lifestyle. When the staff align with resident needs - whether through thoughtful scheduling, helpful front-desk interactions, or reliable maintenance support - the experience shines. The occasional social offerings, like food trucks and entertainment days, round out a sense of a community that can be lively and friendly.

Deposit timing and move-out transactions provide a practical lens on the administrative heart of the property. A few reviewers recount lengthy delays before returning security deposits, with some uncertainty about whether checks were ever mailed promptly or if miscommunications occurred. In at least one instance, the issue was resolved only after a specific staff member - identified as Georgia in the reviews - was pressed to address the delay. These stories underscore a recurring theme: financial and administrative processes can be as decisive as physical amenities in shaping overall satisfaction. The most positive threads in this regard show how persistent, respectful engagement with staff can yield tangible improvements, even when other parts of the experience are more fraught.

Taking all threads together, Portico's appeal rests on a powerful, lived-in contrast. The property itself is repeatedly described as beautiful, well-kept, and quietly luxurious for a broad range of residents. Georgia emerges as a consistently reliable advocate and facilitator, a person whose presence seems to smooth many rough edges. Maintenance and on-site responsiveness range from commendable to lacking, with individual staff members earning praise or criticism based largely on personal interactions and the specific issues at hand. Michele's leadership has been a focal point for concern among some residents, who feel a disconnect between the daily lived experience and the administrative persona they see from leadership. Ultimately, the Portico community offers a high-potential living environment marked by generous amenities and a serene setting, but it also demands vigilance from residents who want consistent communication, problem-solving, and a more inclusive approach to meeting the diverse needs of all its residents.

Pharmacies

• Walgreens (0.7 miles)
• CVS Pharmacy (0.8 miles)
• Walgreens (2.4 miles)
• Walgreens (3.3 miles)
• Walgreens (3.7 miles)
• CVS Pharmacy (4 miles)
• CVS Pharmacy (4.1 miles)

Restaurants

• McDonald's (0.9 miles)
• Qdoba Mexican Eats (0.9 miles)
• The Brick Pub & Grill (2.3 miles)
• KFC (2.3 miles)
• McDonald's (2.3 miles)
• Papa John's Pizza (2.6 miles)
• Culver’s (2.7 miles)

Physicians

• Rheumatic Disease Center (1.3 miles)
• Aurora Nephrology (2 miles)
• Premier Vision (3.5 miles)
• Mequon Clinical Associates (4.4 miles)
• Estetika Skin & Laser Specialists (4.5 miles)
• Aurora Advanced Healthcare (5.4 miles)
• Highland Family Health Center (6.1 miles)

Cafes

• Starbucks (1.5 miles)
• Panera Bread (4.1 miles)
• Starbucks (4.2 miles)
• Starbucks (4.5 miles)
• Colectivo Lakefront (7.7 miles)

Parks

• Brown Deer Park (1.8 miles)
• Algonquin Park (3 miles)
• A C Hanson Park (4 miles)
• Estabrook Park (4.5 miles)
• Atwater Park (5.5 miles)
• Kern Park (5.6 miles)
• Thiensville Village Park (5.8 miles)

Hospitals

• Rogers Memorial Hospital (3.1 miles)
• Breastfeeding Support - Ascension Columbia St Mary's Hospital Ozaukee Birthing Center (6.5 miles)
• Ambulatory EEG Recordings (6.8 miles)
• Wheaton Franciscan - St. Joseph Campus (6.9 miles)
• Aurora Sinai Medical Center (8.4 miles)

Transportation

• U-Haul Moving & Storage (3.6 miles)

Theaters

• North Shore Cinema Mequon, Wi (4.7 miles)

Places of Worship

• Redemption Lutheran Church (5.1 miles)
• Northwest Baptist Church (7.3 miles)