Novation Senior Commons

Pros

• The activities and commons area at Novation Senior Commons was impressive and inviting.
• The outdoor gardening space and patio for grilling added to the community's charm.
• The apartments were noted as beautiful and spacious, contributing to a pleasant living environment.
• The staff member in the office was described as very nice and polite, providing helpful information during the initial appointment.
• The facility maintained a clean and well-kept appearance, enhancing the overall experience of the tour.

Cons

• The approval process took an excessively long time, nearly a month and a half.
• The office is only open three days a week, making it difficult to obtain timely assistance.
• Phone calls were often unanswered, leaving the reviewer feeling frustrated and neglected.
• Messages left for follow-up inquiries went unreturned, highlighting poor communication.
• Despite initial positive interactions with staff, the overall experience was marred by ongoing accessibility issues.

Review

Novation Senior Commons presents a promising option for seniors seeking an independent living environment, with notable amenities and a welcoming atmosphere. During a recent tour of the facility, several features stood out, beginning with the well-designed activities and commons area that fosters social engagement among residents. This space seems ideal for organizing various events and gatherings, which can significantly enhance community interaction. The outdoor area also offers opportunities for gardening, enabling residents to embrace nature while indulging in a rewarding hobby. Complementing these amenities is a charming patio where residents can grill and enjoy meals outdoors, providing them with even more avenues to connect with their neighbors.

The overall cleanliness of Novation Senior Commons was another positive aspect noted during the visit. A clean environment is crucial in senior living communities as it contributes to the health and well-being of residents. The apartments themselves are described as beautiful and spacious, making them suitable for individuals looking for comfort alongside independence. These aesthetic qualities might appeal to prospective residents who prioritize both style and functionality in their living spaces.

A significant part of the experience involved interaction with the staff at Novation Senior Commons. The staff member who facilitated the initial appointment was described as being very nice and polite, illustrating a level of customer service that can make potential residents feel welcome from the outset. She provided valuable information about what life at the community entails, helping families make informed decisions regarding their loved ones' future living arrangements.

However, despite this positive start, there were noteworthy concerns regarding communication with administrative staff following the initial meeting. After setting up an appointment to move forward with potential residency at Novation Senior Commons, there was an extensive delay in receiving approval—nearly a month and a half—causing frustration for those involved in the process. The length of time it took for approval could be deemed excessive by many standards; such delays may deter prospective residents who value efficiency alongside quality.

Compounding this issue was access to office personnel throughout this waiting period. The office operates only three days per week, which evidently posed challenges in reaching them during specified hours. Despite attempts to call on designated days within operational hours, repeated efforts met with difficulty as messages were left unanswered on multiple occasions after some initial responsiveness from staff during earlier communications. This lack of consistent availability raises valid concerns about ongoing support once becoming part of the community.

The autonomy granted to residents at Novation Senior Commons aligns well with its independent living model; however, immediate access to staff support remains essential when questions or issues arise regarding daily living or administrative processes. While resident independence is valued by many seniors choosing this lifestyle, effective communication channels need to be established to navigate important matters smoothly.

In summary, while Novation Senior Commons boasts impressive facilities and initial friendly interactions that set a favorable tone for potential residents considering this community, systemic issues related to communication and responsiveness require attention. Addressing these aspects could significantly enhance overall experiences for prospective resident families navigating this critical transitional phase in senior care management while ensuring they receive timely support when needed most.

This area of Madison, Wisconsin offers a convenient and accessible location with a variety of amenities nearby. The neighborhood boasts several parks for leisurely walks and outdoor activities, as well as a selection of restaurants and cafes for dining options. For medical needs, there are multiple physician offices, pharmacies, and hospitals within a short distance, providing easy access to healthcare services. Additionally, transportation options such as U-Haul Moving & Storage are available for convenience. Overall, this area provides a mix of recreational, dining, healthcare, and transportation facilities that may be appealing to seniors looking for a well-rounded living environment in Madison.

Parks

• Baxter Park (0.6 miles)
• Olin-Turville Park (1.6 miles)
• McKee Farms Park (2.9 miles)
• James Madison Park (3.4 miles)
• Breese Stevens Field (3.6 miles)
• Oak Park Heights Park (4 miles)

Restaurants

• Burger King (0.7 miles)
• McDonald's (0.8 miles)
• McDonald's (1.4 miles)
• Culver's (1.6 miles)
• Off Broadway Drafthouse (1.8 miles)
• Bonfyre American Grille (2 miles)
• Noodles & Company (2.6 miles)

Cafes

• Starbucks (0.8 miles)
• Gordon Dining and Event Center (2.8 miles)
• Wonderstate Coffee (2.8 miles)
• Starbucks (2.9 miles)
• The Heights (3.2 miles)
• Starbucks (4.3 miles)

Physicians

• Access Community Health Centers South Side Clinic (0.9 miles)
• Access Community Health Centers (0.9 miles)
• St Mary's Sleep Center (1.2 miles)
• SSM Health Sleep Center (1.2 miles)
• St Marys Hospital Medical Center (1.3 miles)
• St Marys Renal and Sleep Clinics (1.3 miles)
• Aljan Co. (1.4 miles)

Pharmacies

• Mallatt Home Care Pharmacy (1 miles)
• Health Pharmacy (1.3 miles)
• Fitchburg Family Pharmacy (2 miles)
• Walgreens (2.3 miles)
• Walgreens (2.5 miles)
• UW Health 1 S. Park Clinic Pharmacy (2.5 miles)
• Walgreens (2.9 miles)

Hospitals

• Dean & St Mary's Outpatient Surgery Centers (2.1 miles)
• St Mary's Hospital (2.1 miles)
• St Marys Hybrid OR (2.1 miles)
• University of Wisconsin Hospital and Clinics Authority (3.4 miles)
• William S. Middleton Memorial Veterans Hospital (3.8 miles)

Transportation

• U-Haul Moving & Storage (2.6 miles)