2975 Village Square Drive, Hartland, WI 53029
For more information about senior living options: (844) 490-3973
Heritage Lake Country Independent Senior Living DUP offers competitive pricing for independent senior living accommodations when compared to both Waukesha County and the wider state of Wisconsin. For a one-bedroom unit, residents can expect to pay $2,590 per month, which is notably lower than the county average of $2,752 and significantly less than the state average of $3,412. Similarly, for those seeking more space with a two-bedroom option, Heritage Lake's rate of $3,095 is slightly above Waukesha County's average of $2,524 but remains reasonably aligned with the state average of $3,111. This pricing structure positions Heritage Lake as an attractive choice for seniors looking for quality living arrangements that balance cost and comfort in a community setting.
| Floor plans | Heritage Lake Country Independent Senior Living DUP | Waukesha County | Wisconsin |
|---|---|---|---|
| 1 Bedroom | $2,590 | $2,752 | $3,412 |
| 2 Bedrooms | $3,095 | $2,524 | $3,111 |
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The staff at Heritage Lake Country is compassionate and caring. The care, love, assistance, and support provided to residents is wonderful. The communication with families regarding concerns is attentive and warmly welcomed. The nursing department is attentive and communicates well with families. The food quality is consistently high in appearance and taste. Residents enjoy amenities such as a therapy room, hair salon, and pool, and the activities director plans engaging programs. Crystal and the staff are praised for outstanding care.
The facility never sends the proper paperwork when transporting patients to the hospital. The reviewers would not trust the facility to care for their parents. The meals are terrible, the apartments are cold, the front office staff are obnoxious, and the nursing staff are unqualified. Valuables are reportedly stolen from residents' rooms after keys are lost and boxes are emptied. Heat does not work and rooms are around 60 degrees; management denies the cold and residents don't know where to get help. Chronic understaffing: often only one CNA for the entire building; high turnover of directors and nurses. Medication and safety concerns: pills found on the floor, beds not changed, call buttons often don't work, and too many falls. The facility is described as lipstick on a pig and some question how it remains open. A grandmother died after an unexplained fall; the state is investigating, with reports of not being fed, not offered showers, and poor communication. The leadership does not retain directors; residents are not getting the care they pay for, and there is regularly no activity director.Families describe Heritage Lake Country and its memory care unit as a place of strong, heart-centered care on some days, and as a site of serious safety and management concerns on others. The overall impression is a mixed one: the people who live and work there can be wonderfully kind and attentive, yet a number of reviews raise red flags about staffing, oversight, and basic protections. In short, the community is seen as both a sanctuary of compassionate dedication and a location where significant operational gaps can leave residents vulnerable.
On the positive side, many reviews highlight exceptionally caring staff who treat residents as if they were family. For residents with memory challenges such as primary progressive aphasia and frontotemporal dementia, the staff's patience, communication, and supportive presence have left a lasting, affectionate impression. One family member specifically praised Shaun Lynch and Kristina, the Director of Nursing, for their responsive communication and the care provided during their dad's time there. The sentiment is echoed by others who described the team as compassionate, attentive, and deeply involved in the well-being of residents, often noting that they felt their loved ones were safe and well cared for in what was described as a "family" environment. The willingness of staff to engage with families, address concerns, and offer reassurance is repeatedly cited as a core strength.
Beyond direct care, several reviews paint Heritage Lake Country as a well-rounded living environment with meaningful daily life opportunities. A nurse aide with hospice experience spoke highly of the facility's care teams and described the nursing department as attentive with excellent communication. The same accounts point to quality, appetizing food, and a sense of normalcy with amenities that residents can enjoy, such as a therapy room, hair salon, and pool. The presence of regular activities and social opportunities is repeatedly mentioned, with outside providers endorsing the campus as a place worth touring. Families also note that caregivers frequently check in, provide encouragement to participate in dining and activities, and help residents acclimate to their surroundings with patient, steady support.
In the more restrained set of observations, several reviews acknowledge strong, compassionate moments but temper them with concerns about basic safety and consistency. A number of comments describe heat and comfort issues in the building, including rooms that were reported as cold (down to 60 degrees), with some residents or families feeling that management minimized the problem or did not offer clear guidance on how to obtain help. Other reviews document logistical frustrations - papers and paperwork not being sent when a patient is transferred, or perceived gaps in the processes that should coordinate care across hospitalizations or transitions. Taken together, these remarks suggest that even amid warmth and professional intent, there can be frustrating lapses that undermine trust.
Serious safety and staffing concerns emerge in several accounts and are described with urgency. One reviewer warned about theft in rooms, urging families to secure valuables and to question whether background checks are being conducted adequately. The fear is echoed by others who report too-frequent staffing turnover, with too few CNAs available for large buildings, and alarmingly, incidents of pills found on the floor and beds not being changed or quickly attended to. Call buttons allegedly failing and a high frequency of falls without timely response are cited as concrete, recurring problems that compromise resident safety. Some reviewers used stark imagery - describing the facility as "lipstick on a pig" - to emphasize that cosmetic improvements do not compensate for deeper management and oversight failures.
A subset of reviews highlights especially troubling cases that have drawn external scrutiny. One family member states that they have contacted the State of Wisconsin about ongoing concerns, indicating that the facility's challenges extend beyond personal frustration and into regulatory attention. Another account recounts a grandmother's experience at the location marked by an ongoing state investigation into an unexplained fall and a pattern of insufficient meals, inadequate showers, and poor internal and family communication. In these narratives, families warn against neglect, noting that multiple falls and injuries went unreported and that the overall coordination of care could be severely lacking.
Finally, observers point to leadership turnover as a recurring theme that undermines continuity of care. A review notes difficulty retaining executive directors and leadership, with the implication that residents are not consistently receiving the care they expect or pay for. While some reviews push back against these claims, describing the facility as fully staffed and praising new leadership and staff, others insist that elevated expectations and a lack of stable direction have created gaps in the resident experience, exemplified by periods with no activity director or with leadership gaps that leave staff to improvise.
Taken as a whole, the collective voice about Heritage Lake Country is a nuanced mosaic. On one hand, the community stands out for its warmth, compassion, and genuine dedication from many caregivers who treat residents with dignity and kindness and who build strong lines of communication with families. On the other hand, the reviews raise serious concerns about safety, staffing stability, accountability, and regulatory compliance. For families considering this facility, the message is clear: there are powerful positives in the day-to-day human touches and the sense of community, but prospective residents and their loved ones should actively inquire about current staffing levels, safety protocols, responsiveness of call systems, outcomes of any state investigations, and the facility's processes for safeguarding residents' belongings and ensuring reliable documentation during transitions. The best path forward, according to these accounts, is a careful, in-person assessment that probes both the compassionate culture and the practical safeguards that keep residents safe and well cared for.
1-bedroom apartments1-bedroom apartments are important for seniors because they provide a sense of independence, privacy, and autonomy while still offering the necessary space for comfortable living. These apartments allow seniors to maintain their own personal space and lifestyle preferences in a supportive community setting. 2-bedroom apartments2-bedroom apartments are important for seniors because they provide extra space for guests, hobbies, and caregivers, as well as potential for additional income through roommates or rental. Studio apartmentsStudio apartments are important for seniors because they offer a smaller, more manageable living space that is easier to navigate and maintain as physical abilities decline. Additionally, studio apartments provide seniors with independence and privacy while still being part of a community that offers support and social opportunities.
Independent LivingIndependent living communities are important for seniors because they offer a safe and supportive environment where older adults can live independently while still having access to amenities and services that enhance their quality of life. These communities provide social opportunities, recreational activities, and assistance with daily tasks, promoting overall well-being and allowing seniors to maintain their independence for as long as possible.
Cats allowed"Pet friendly" senior living communities are important for seniors because pets provide companionship, reduce feelings of loneliness and depression, promote physical activity and mental stimulation, and offer a sense of purpose and responsibility. Pets can improve overall well-being and quality of life for seniors in many ways.
Dogs allowed"Pet friendly" senior living communities are important for seniors because pets provide companionship, reduce feelings of loneliness and depression, promote physical activity and mental stimulation, and offer a sense of purpose and responsibility. Pets can improve overall well-being and quality of life for seniors in many ways.
Activities off-siteEngaging in off-site activities is crucial for seniors to maintain social connections, stay active, and stimulate their minds. It promotes overall well-being and helps combat feelings of isolation and loneliness. Activities on-siteActivities on-site are important for seniors because they provide opportunities for socialization, mental stimulation, physical activity, and overall well-being. Engaging in activities can help seniors stay active, maintain their independence, and improve their quality of life.
Beautician on-siteHaving a beautician on-site at a senior living community is important for seniors as it allows them to easily access grooming and personal care services, boosting their self-esteem and overall well-being. It also provides convenience and helps seniors maintain their sense of independence and personal style.
Devotional services off-siteDevotional services off-site are important for seniors as they provide spiritual nourishment, social engagement, and a sense of community outside of the senior living facility. This can enhance overall well-being and help combat feelings of isolation and loneliness often experienced by older adults. Devotional services on-siteDevotional services on-site provide seniors with spiritual support and a sense of community, as well as an opportunity for reflection and guidance during their senior living experience. This can promote emotional well-being and connection to others, leading to a more fulfilling and enriching lifestyle in their later years.
Indoor common areasIndoor common areas are crucial for seniors as they provide a space for socialization, recreation, and community engagement, promoting overall well-being and reducing feelings of isolation and loneliness.
Outdoor common areasOutdoor common areas are important for seniors as they provide a space for socialization, physical activity, and relaxation. Being outside in nature can improve mood and overall well-being, while also encouraging movement and engagement with others. These spaces can help combat feelings of isolation and promote a sense of community among residents.
Swimming pool / hot tubSwimming pools and hot tubs are important for seniors as they provide a safe and enjoyable way to stay active, improve mobility, reduce joint pain, and promote relaxation. Regular use of these amenities can contribute to overall well-being and quality of life for older adults living in senior communities.
Meals provided"Meals provided" are crucial for seniors in assisted living communities as it ensures they have access to nutritious, balanced meals without the stress of meal planning and preparation. This can help promote overall health and well-being for seniors who may have limited mobility or cognitive abilities. Activities off-siteEngaging in off-site activities is crucial for seniors to maintain social connections, stay active, and stimulate their minds. It promotes overall well-being and helps combat feelings of isolation and loneliness. Activities on-siteActivities on-site are important for seniors because they provide opportunities for socialization, mental stimulation, physical activity, and overall well-being. Engaging in activities can help seniors stay active, maintain their independence, and improve their quality of life.
Catholic servicesCatholic services are important for seniors because they provide spiritual support, a sense of community, and opportunities for social interaction that can enhance overall well-being and quality of life in their later years. Devotional activities offsiteDevotional activities offsite are important for seniors because they provide social engagement, spiritual growth, and a sense of community outside of their living environment. This can improve overall well-being, mental health, and combat feelings of isolation or loneliness. Devotional activities on-siteDevotional activities on-site provide seniors with a sense of community, spiritual fulfillment, and emotional support, promoting overall well-being and a positive sense of purpose in their lives.Heritage Lake Country Independent Senior Living, located in Hartland, WI, offers a comfortable and enriching environment for seniors looking for independent living options. The community provides spacious 2-bedroom apartments as well as cozy studio apartments, allowing residents to choose the living arrangement that best suits their needs.
Residents at Heritage Lake Country can enjoy a variety of amenities and activities both on-site and nearby. On-site, there are various activities available to keep residents engaged and entertained. There is also a beautician on-site for residents who would like to take advantage of convenient salon services. Devotional services are offered both on-site and off-site to cater to the spiritual needs of residents.
The community boasts indoor common areas where residents can gather and socialize, fostering a sense of community and companionship. Additionally, there are outdoor common areas where residents can enjoy fresh air and scenic views. For those who enjoy aquatic activities and relaxation, there is a swimming pool and hot tub available.
In terms of local attractions, Heritage Lake Country benefits from its close proximity to several cafes, parks, pharmacies, physicians' offices, restaurants, theaters, and hospitals. This allows residents easy access to dining options, recreational spaces for outdoor activities or leisurely walks, healthcare facilities for medical needs or check-ups, as well as entertainment venues.
Overall, Heritage Lake Country Independent Senior Living offers seniors a vibrant lifestyle with a range of amenities and activities designed to enhance their well-being while being conveniently located near essential services in the heart of Hartland.
Heritage Lake Country Independent Senior Living DUP offers competitive pricing for independent senior living accommodations when compared to both Waukesha County and the wider state of Wisconsin. For a one-bedroom unit, residents can expect to pay $2,590 per month, which is notably lower than the county average of $2,752 and significantly less than the state average of $3,412. Similarly, for those seeking more space with a two-bedroom option, Heritage Lake's rate of $3,095 is slightly above Waukesha County's average of $2,524 but remains reasonably aligned with the state average of $3,111. This pricing structure positions Heritage Lake as an attractive choice for seniors looking for quality living arrangements that balance cost and comfort in a community setting.
Heritage Lake Country Independent Senior Living DUP offers 1-bedroom apartments, 2-bedroom apartments, and Studio apartments.
Heritage Lake Country Independent Senior Living DUP is located at 2975 Village Square Drive, Hartland, WI 53029 in Waukesha County, Wisconsin
Yes, Heritage Lake Country Independent Senior Living DUP allows both dogs and cats.
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