Information last verified:
2975 Village Square Drive, Hartland, WI 53029
For more information about senior living options: (844) 490-3973
Heritage Lake Country Independent Senior Living DUP offers competitive pricing for independent senior living accommodations when compared to both Waukesha County and the wider state of Wisconsin. For a one-bedroom unit, residents can expect to pay $2,590 per month, which is notably lower than the county average of $2,752 and significantly less than the state average of $3,412. Similarly, for those seeking more space with a two-bedroom option, Heritage Lake's rate of $3,095 is slightly above Waukesha County's average of $2,524 but remains reasonably aligned with the state average of $3,111. This pricing structure positions Heritage Lake as an attractive choice for seniors looking for quality living arrangements that balance cost and comfort in a community setting.
| Floor plans | Heritage Lake Country Independent Senior Living DUP | Waukesha County | Wisconsin |
|---|---|---|---|
| 1 Bedroom | $2,590 | $2,752 | $3,412 |
| 2 Bedrooms | $3,095 | $2,524 | $3,111 |
The staff are very compassionate and caring. The care, love, assistance, and support his dad received was wonderful. Shaun Lynch and Kristina (DON) provided excellent communication and attention. The staff felt like family to him, and his family is forever grateful. Heritage staff are caring and compassionate, with an attentive nursing department and excellent communication. The meals are consistently tasty and look great. The residents appreciate the therapy room, hair salon, and pool. The leadership and staff have delivered on all expectations, giving families peace of mind.
The facility never sends the proper paperwork when transporting a patient to the hospital. The meals were terrible, the apartments cold, the front office staff obnoxious, and the nursing staff unqualified. Valuables in residents' rooms have gone missing, and it seems background checks are not conducted. The heating does not work and rooms drop to 60 degrees, with management insisting it's not cold in the building and residents unclear on where to get help. Care is lacking: there is often only one CNA for the entire building, staff turnover is high, pills are found on the floors, beds are not changed, and call buttons frequently don't work, leading to too many falls. A grandmother's case is under state investigation for an unexplained fall, with reports of not being fed, not offered showers, horrible internal and family communication, and unreported falls and injuries. The facility, though beautiful, fails because assisted living residents cannot use the pool, executive directors turnover frequently, and residents are not getting the care they pay for; it is poorly managed. The reviewer has contacted the State of Wisconsin about ongoing problems at this place.Heritage Lake Country Independent Senior Living DUP in Hartland is best suited for families seeking a deeply personal, memory‑care oriented environment where staff consistently demonstrate warmth and caregiving in moments that matter. The community shines for residents with dementia types like primary progressive aphasia or frontotemporal dementia, where families report compassionate, hands‑on support and strong, ongoing communication with the care team. It also appeals to families who value on‑site amenities and programming, therapy space, a hair salon, a pool, and an active activities calendar, that can help residents stay engaged and connected. Those who prioritize flawless operational consistency, predictable safety systems, or relentless maintenance reliability should consider alternatives.
The strongest argument for Heritage Lake is the caregiving ethos. Numerous families credit the nursing staff and the DON with genuine attentiveness and dependable communication, especially during end‑of‑life care or crises. Memory‑care teams are repeatedly described as capable, patient, and affectionate, an element that can make a hard transition easier for both resident and family. The programming side of the house also matters: residents benefit from a dedicated activities director, social events, and the convenience of on‑site services like therapy, a pool, and a salon. Taken together, these strengths create real value for residents who lean into caregiver relationships and structured, social routines.
Yet these positives contend with persistent, broad concerns about operations and safety. A recurring theme is staffing instability, often cited as too few aides for the entire building, with high turnover among directors and nursing leadership. That instability translates into inconsistent responsive care: reports of call buttons failing, medication procedures, and delayed or missed safety checks. Several families have voiced worries about gaps in supervision that can lead to falls or other incidents, and some describe created or unreported problems that erode trust over time. In short, the care can be exceptional in moments and with certain teams, but the day‑to‑day reliability is a gamble that families must assess carefully.
Maintenance and environment add another layer of risk. There are credible reports of rooms not being properly heated, leaving residents uncomfortable in cooler temperatures, and of broader questions about how auxiliary spaces are kept up. Security concerns, such as valuables going missing when keys are misplaced, underscore the importance of rigorous controls and consistent staffing to monitor access and inventory. Amenities that look appealing on paper, like a pool, are inconsistently usable, with some residents unable to access services that are described as part of the living experience. Even where leadership changes have occurred and improvements are claimed, the footprint of these operational gaps remains a meaningful factor in daily life.
When memory care is isolated from the broader campus issues, Heritage Lake often performs at a high level. Families of residents with neurodegenerative conditions repeatedly praise the way staff listen, explain, and comfort, especially during difficult days. The quality of interpersonal care, felt as patience, presence, and timely responses, can be the difference between a resident feeling acknowledged and slipping into frustration or isolation. The sentiment that staff “treat residents like family” persists in several accounts, and that level of care is hard to replace. Still, that strong memory‑care signal cannot fully compensate for the operational fragility described by others, and it is essential to recognize how quickly conditions on the ground can shift with staffing and leadership changes.
Bottom‑line guidance: Heritage Lake Country is a viable match for families who prize compassionate, persistent memory‑care and a lively activity environment, and who are prepared to supervise and advocate for consistent staffing, safety, and maintenance. For families where the priorities include ironclad staffing ratios, guaranteed immediate response, and climate‑controlled surroundings without recurring operational disruptions, exploring alternatives is prudent. Prospective residents should demand concrete evidence of current staffing levels and turnover, a transparent report on recent safety incidents and how they were resolved, and a plan to ensure call systems and maintenance requests are reliably addressed. A sit‑down with the director of nursing and the executive director, plus a tour of the memory‑care wing and the main campus, will reveal whether the care culture and the day‑to‑day execution align with needs or point clearly toward other options.
1-bedroom apartments1-bedroom apartments are important for seniors because they provide a sense of independence, privacy, and autonomy while still offering the necessary space for comfortable living. These apartments allow seniors to maintain their own personal space and lifestyle preferences in a supportive community setting. 2-bedroom apartments2-bedroom apartments are important for seniors because they provide extra space for guests, hobbies, and caregivers, as well as potential for additional income through roommates or rental. Studio apartmentsStudio apartments are important for seniors because they offer a smaller, more manageable living space that is easier to navigate and maintain as physical abilities decline. Additionally, studio apartments provide seniors with independence and privacy while still being part of a community that offers support and social opportunities.
Independent LivingIndependent living communities are important for seniors because they offer a safe and supportive environment where older adults can live independently while still having access to amenities and services that enhance their quality of life. These communities provide social opportunities, recreational activities, and assistance with daily tasks, promoting overall well-being and allowing seniors to maintain their independence for as long as possible.
Cats allowed"Pet friendly" senior living communities are important for seniors because pets provide companionship, reduce feelings of loneliness and depression, promote physical activity and mental stimulation, and offer a sense of purpose and responsibility. Pets can improve overall well-being and quality of life for seniors in many ways.
Dogs allowed"Pet friendly" senior living communities are important for seniors because pets provide companionship, reduce feelings of loneliness and depression, promote physical activity and mental stimulation, and offer a sense of purpose and responsibility. Pets can improve overall well-being and quality of life for seniors in many ways.
Activities off-siteEngaging in off-site activities is crucial for seniors to maintain social connections, stay active, and stimulate their minds. It promotes overall well-being and helps combat feelings of isolation and loneliness. Activities on-siteActivities on-site are important for seniors because they provide opportunities for socialization, mental stimulation, physical activity, and overall well-being. Engaging in activities can help seniors stay active, maintain their independence, and improve their quality of life.
Beautician on-siteHaving a beautician on-site at a senior living community is important for seniors as it allows them to easily access grooming and personal care services, boosting their self-esteem and overall well-being. It also provides convenience and helps seniors maintain their sense of independence and personal style.
Devotional services off-siteDevotional services off-site are important for seniors as they provide spiritual nourishment, social engagement, and a sense of community outside of the senior living facility. This can enhance overall well-being and help combat feelings of isolation and loneliness often experienced by older adults. Devotional services on-siteDevotional services on-site provide seniors with spiritual support and a sense of community, as well as an opportunity for reflection and guidance during their senior living experience. This can promote emotional well-being and connection to others, leading to a more fulfilling and enriching lifestyle in their later years.
Indoor common areasIndoor common areas are crucial for seniors as they provide a space for socialization, recreation, and community engagement, promoting overall well-being and reducing feelings of isolation and loneliness.
Outdoor common areasOutdoor common areas are important for seniors as they provide a space for socialization, physical activity, and relaxation. Being outside in nature can improve mood and overall well-being, while also encouraging movement and engagement with others. These spaces can help combat feelings of isolation and promote a sense of community among residents.
Swimming pool / hot tubSwimming pools and hot tubs are important for seniors as they provide a safe and enjoyable way to stay active, improve mobility, reduce joint pain, and promote relaxation. Regular use of these amenities can contribute to overall well-being and quality of life for older adults living in senior communities.
Meals provided"Meals provided" are crucial for seniors in assisted living communities as it ensures they have access to nutritious, balanced meals without the stress of meal planning and preparation. This can help promote overall health and well-being for seniors who may have limited mobility or cognitive abilities. Activities off-siteEngaging in off-site activities is crucial for seniors to maintain social connections, stay active, and stimulate their minds. It promotes overall well-being and helps combat feelings of isolation and loneliness. Activities on-siteActivities on-site are important for seniors because they provide opportunities for socialization, mental stimulation, physical activity, and overall well-being. Engaging in activities can help seniors stay active, maintain their independence, and improve their quality of life.
Catholic servicesCatholic services are important for seniors because they provide spiritual support, a sense of community, and opportunities for social interaction that can enhance overall well-being and quality of life in their later years. Devotional activities offsiteDevotional activities offsite are important for seniors because they provide social engagement, spiritual growth, and a sense of community outside of their living environment. This can improve overall well-being, mental health, and combat feelings of isolation or loneliness. Devotional activities on-siteDevotional activities on-site provide seniors with a sense of community, spiritual fulfillment, and emotional support, promoting overall well-being and a positive sense of purpose in their lives.Heritage Lake Country Independent Senior Living, located in Hartland, WI, offers a comfortable and enriching environment for seniors looking for independent living options. The community provides spacious 2-bedroom apartments as well as cozy studio apartments, allowing residents to choose the living arrangement that best suits their needs.
Residents at Heritage Lake Country can enjoy a variety of amenities and activities both on-site and nearby. On-site, there are various activities available to keep residents engaged and entertained. There is also a beautician on-site for residents who would like to take advantage of convenient salon services. Devotional services are offered both on-site and off-site to cater to the spiritual needs of residents.
The community boasts indoor common areas where residents can gather and socialize, fostering a sense of community and companionship. Additionally, there are outdoor common areas where residents can enjoy fresh air and scenic views. For those who enjoy aquatic activities and relaxation, there is a swimming pool and hot tub available.
In terms of local attractions, Heritage Lake Country benefits from its close proximity to several cafes, parks, pharmacies, physicians' offices, restaurants, theaters, and hospitals. This allows residents easy access to dining options, recreational spaces for outdoor activities or leisurely walks, healthcare facilities for medical needs or check-ups, as well as entertainment venues.
Overall, Heritage Lake Country Independent Senior Living offers seniors a vibrant lifestyle with a range of amenities and activities designed to enhance their well-being while being conveniently located near essential services in the heart of Hartland.
Heritage Lake Country Independent Senior Living DUP offers competitive pricing for independent senior living accommodations when compared to both Waukesha County and the wider state of Wisconsin. For a one-bedroom unit, residents can expect to pay $2,590 per month, which is notably lower than the county average of $2,752 and significantly less than the state average of $3,412. Similarly, for those seeking more space with a two-bedroom option, Heritage Lake's rate of $3,095 is slightly above Waukesha County's average of $2,524 but remains reasonably aligned with the state average of $3,111. This pricing structure positions Heritage Lake as an attractive choice for seniors looking for quality living arrangements that balance cost and comfort in a community setting.
Heritage Lake Country Independent Senior Living DUP offers 1-bedroom apartments, 2-bedroom apartments, and Studio apartments.
Heritage Lake Country Independent Senior Living DUP is located at 2975 Village Square Drive, Hartland, WI 53029 in Waukesha County, Wisconsin
Yes, Heritage Lake Country Independent Senior Living DUP allows both dogs and cats.
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