Heritage Lake Country in Hartland, WI
Save2975 Village Square Drive, Hartland, WI 53029
For more information about senior living options: (844) 490-3973
Heritage Lake Country offers competitive pricing for its accommodations when compared to both Waukesha County and the broader Wisconsin market. For a one-bedroom unit, Heritage Lake Country's monthly cost of $2,895 is slightly higher than Waukesha County's average of $2,752 but remains more affordable than the state average of $3,412. The two-bedroom option reflects a similar trend, with Heritage Lake at $3,395 exceeding the county's figure of $2,524 while still being below Wisconsin's state average of $3,111. Interestingly, the studio apartments at Heritage Lake Country are priced at $4,995, which is notably higher than both Waukesha County's rate of $4,225 and Wisconsin's average of $3,999. Overall, while some room types at Heritage Lake Country present premium pricing relative to local competitors and state averages, they position themselves distinctly within the local marketplace.
| Floor plans | Heritage Lake Country | Waukesha County | Wisconsin |
|---|---|---|---|
| 1 Bedroom | $2,895 | $2,752 | $3,412 |
| 2 Bedrooms | $3,395 | $2,524 | $3,111 |
| Studio | $4,995 | $4,225 | $3,999 |
Heritage Lake Country is best suited for families pursuing a vibrant, amenity-rich setting that can accommodate a range of care needs from independent living to memory care, with an emphasis on social engagement and personal attention. The campus atmosphere is warm and polished, rooms are spacious, and the dining and activity options are well developed. For families who want on-site therapy, a pool, salon, regular programming, and a facility that feels like a full-service community, this is a compelling fit. The strongest alignment is with residents who value daily interaction, accessible care that can scale up to assisted living, and a community where staff are known by name and care about meaningful activities.
Those who should consider alternatives are families prioritizing rock-solid staffing stability, consistently proactive communication, and predictable, troubleshootable operations. The reviews reveal persistent concerns about turnover and leadership changes, which can translate into inconsistent care and variable responsiveness. Front-desk courtesy and family updates are not uniformly reliable, and essential routines - like timely medication checks, laundry, or call-button responses - have at times fallen through the cracks. For households that must have unwavering staffing continuity, transparent escalation paths, and a track record of steady performance, it makes sense to compare with peers known for steadier teams and more predictable communication systems.
The positive drivers are meaningful: a beautiful, well-maintained facility with robust amenities, a genuine emphasis on resident well-being, and care teams that many families describe as compassionate and attentive - especially in memory care. Families repeatedly cite thorough, caring staff in moments of crisis, consistent personal attention, and thorough communication when concerns are addressed. The activity calendar, pool, therapy spaces, and the social atmosphere contribute to a sense of safety and belonging. When the care team is aligned and present, families experience relief and confidence that their loved ones are engaged, monitored, and supported.
However, the main cons weigh notably for decision-makers. High turnover at multiple levels - CNAs, nurses, and administrative leaders - undermines continuity of care and makes it harder to build trusted relationships with caregivers. Communication gaps persist, and families report delays in updates or responses to questions. Maintenance and operational hiccups - such as unpredictable room temperatures, occasional maintenance delays, and lapses in routine tasks like laundry or housekeeping - add to a sense of fragility in the daily experience. Financially, families note price increases that seem outpaced by the fluctuating quality and amenities, which can leave some residents feeling they are paying a premium for services that are not consistently delivered.
In the practical calculus, Heritage Lake Country can deliver exceptional value for families who can tolerate the reality of staffing flux and still prioritize a rich social environment and attentive, compassionate care - especially for memory care where several reviews highlight meaningful relationships and dedicated support. The counterweight is significant: if the priority is unwavering reliability, rapid, thorough family communication, and a consistently high level of everyday care, this community requires careful vetting. Prospective movers should demand current staffing profiles, performance metrics, and real-time demonstrations of problem-solving processes, along with a clear, published plan for addressing turnover and improving communication.
The recommended approach is to visit with a discerning eye and a concrete checklist. Verify the current ED/DON leadership and request direct lines of communication for ongoing updates. Ask for a recent inspection or quality report and the latest evidence of staffing levels, CNA coverage, and incident logs. Sample a meal, tour the dining and living spaces during peak hours, and speak with several families about their experiences over time. Confirm that the care plan for your loved one is individualized, documented, and actively reviewed, not just promises. If these elements align, Heritage Lake Country stands out as a strong, thoughtful choice; if not, it's prudent to explore options with more consistent staffing, tighter communication loops, and demonstrably stable operations.
Heritage Lake Country in Hartland, WI is a vibrant and inclusive assisted living community that offers a range of housing options and care services for seniors. With spacious 2-bedroom apartments and cozy studio apartments available, residents can choose the living arrangement that suits their needs and preferences.
This community provides various types of care, including independent living, memory care, respite care, and assistance with activities of daily living. The dedicated staff members are available around the clock to provide supervision and assist with bathing, dressing, transfers, and medication management. Coordination with healthcare providers ensures that residents receive the necessary medical attention.
At Heritage Lake Country, residents can enjoy numerous amenities designed to enhance their quality of life. The community offers a wide array of activities right on-site, such as gaming rooms, fitness programs, educational speakers/life-long learning sessions, live dance or theater performances, and planned day trips. Residents can also indulge in relaxation at the spa or take a refreshing dip in the swimming pool/hot tub. The beautiful garden and outdoor common areas provide opportunities for outdoor recreation and socializing.
The dining experience at Heritage Lake Country is exceptional. A professional chef prepares delicious meals with a variety of dietary options including gluten-free, low/no sodium, vegetarian choices as well as diabetic-friendly options. Restaurant-style dining allows residents to enjoy their meals in an elegant setting while special dining programs cater to specific dietary restrictions.
Located near several conveniences in the surrounding area such as cafes, parks, pharmacies, physicians' offices, restaurants,and theaters; residents have easy access to entertainment options as well as medical services when needed.
Heritage Lake Country prioritizes the comfort and well-being of its residents by providing an enriching environment filled with amenities and care services tailored to individual needs. This assisted living community fosters a sense of belonging while ensuring that seniors receive the support they require to live fulfilling lives.
This part of Hartland, Wisconsin offers a variety of dining options, including Culver's for casual eats, Palmer's Steakhouse for a more upscale dining experience, and Fishbone's Cajun & Creole Restaurant for those craving something different. There are also fast-food restaurants like McDonald's and Chick-Fil-A nearby. In terms of healthcare, there are several physicians and hospitals within a short distance, providing convenient access to medical care. Pharmacies such as Walgreens and CVS are also easily accessible. For recreation, residents can enjoy the natural beauty of parks like Nashotah Park and Cushing Memorial State Park, as well as cultural experiences at the Hillside Cinema in Delafield. Overall, this area offers a mix of amenities that cater to seniors looking for convenience and enjoyment in their daily lives.
Heritage Lake Country offers competitive pricing for its accommodations when compared to both Waukesha County and the broader Wisconsin market. For a one-bedroom unit, Heritage Lake Country's monthly cost of $2,895 is slightly higher than Waukesha County's average of $2,752 but remains more affordable than the state average of $3,412. The two-bedroom option reflects a similar trend, with Heritage Lake at $3,395 exceeding the county's figure of $2,524 while still being below Wisconsin's state average of $3,111. Interestingly, the studio apartments at Heritage Lake Country are priced at $4,995, which is notably higher than both Waukesha County's rate of $4,225 and Wisconsin's average of $3,999. Overall, while some room types at Heritage Lake Country present premium pricing relative to local competitors and state averages, they position themselves distinctly within the local marketplace.
Heritage Lake Country offers 1-bedroom apartments, 2-bedroom apartments, and Studio apartments.
Heritage Lake Country is located at 2975 Village Square Drive, Hartland, WI 53029 in Waukesha County, Wisconsin
Heritage Lake Country's features are specifically designed to support the unique needs of residents with dementia or Alzheimer's disease, ensuring a holistic approach to care. The 24-hour supervision provides a safety net that helps prevent wandering and offers immediate assistance when needed. Activities of daily living assistance, including help with bathing, dressing, and transfers, empower residents while promoting dignity and comfort in routine tasks. Coordination with healthcare providers ensures that medical needs are met promptly, while medication management minimizes the risk of errors in treatment. The meal preparation and service tailored to dietary preferences enhance nutrition, critical for overall health. Additionally, incontinence care addresses personal comfort and hygiene concerns. Engaging in specialized memory care programming and mental wellness activities fosters cognitive engagement and social interaction, crucial for emotional well-being. Finally, transportation arrangements for medical appointments streamline access to necessary healthcare services, making it easier for residents to maintain their health while fostering independence within their limitations.
Yes, Heritage Lake Country allows both dogs and cats.
Heritage Lake Country on seniors.fyi includes 32 photos including images showing interior, dining, floor plan, patio, landscaping, salon, billiards, exercise equipment, and more.
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