Capitol Hill Senior Apartments

Pros

• Barbara is an excellent and professional property manager.
• Barbara makes visitors feel very welcomed.
• The property is clean and well maintained.
• The staff are polite and accommodating, and the community is quiet with nice residents.
• The exercise room has excellent equipment that residents look forward to using.
• The community is a great place to live; it is clean and quiet.

Cons

• All the phone numbers for Capital Hill Senior Apartments and Fox Brook Apartments are disconnected, and the corporate office only has voicemail and does not return calls.
• The elevator is frequently not working, sometimes for days, leaving residents unable to access upper floors.
• The management company is described as uncaring and unresponsive, with issues reportedly unresolved for months.
• The emergency maintenance number does not work, leaving residents with no contact option on weekends.
• In emergencies on weekends or holidays, residents would have to wait until business days for help.
• The elevator is down at least weekly, creating accessibility problems for residents who cannot climb stairs.
• The laundry facilities are largely out of service for months, with all nine washers down and most dryers not functioning.
• The on-site manager and corporate offices are perceived as failing to address critical infrastructure issues.

Review

One resident's experience begins with warmth and strong positives that leave a lasting first impression. During a visit, Barbara, the property manager, is described as excellent and professional, answering questions with clarity and making the place feel welcoming. After moving in during June 2024, the same resident notes that the staff remained polite and accommodating, that the community is quiet and clean, and that the residents themselves are friendly. This initial snapshot paints Capital Hill Senior Apartments and Fox Brook Apartments as places where hospitality and upkeep are evident, and where the surroundings feel tidy and well maintained.

As time passes, however, a contrasting reality starts to surface. Within three weeks of moving in, the resident reports a nearly complete breakdown in communication: all phone numbers for Capital Hill Senior Apartments and Fox Brook Apartments appear disconnected, with only corporate voicemail available and no return calls. The sense of connectivity to management - the lifeline of any living community - seems to deteriorate rapidly, leaving residents unsure how to reach help or get timely information when issues arise.

The situation grows more urgent and disconcerting around a holiday. On July 4th, the elevator is reported to be not working again, and the problem persists even as the numbers remain disconnected. The resident describes ongoing attempts to reach the corporate office over the past five weeks, only to encounter unanswered calls and unreturned messages. The recurring theme is a management structure that is hard to contact and slow to respond, contributing to a mounting sense of frustration and concern about who is accountable for the property's operation.

Safety and accessibility concerns escalate in parallel with the communications breakdown. The elevator, a critical amenity for a 55+ community, is down for extended periods, sometimes almost four days, with the on-site maintenance line also failing to deliver help. The pattern appears to be a weekly or near-weekly outage, which is particularly problematic for residents who rely on stairs due to mobility challenges. With many residents unable to climb, the lack of reliable elevator service raises serious questions about how emergencies or routine needs would be managed when issues occur after hours or on weekends.

Disruption becomes nearly existential for some residents. An older tenant, around 75 years old and using a walker, recounts having to call the fire department to assist in climbing to a second-floor apartment when the elevator was out. This individual notes that the elevator failures are not isolated incidents but a frequent occurrence, leaving the on-site management's concern or responsiveness in doubt. The portrayal of the property manager as uncaring intensifies the impression that residents' needs, especially those with mobility limitations, are not being prioritized.

The laundry facility compounds the strain. The complex hosts nine washers and nine dryers, yet the majority of the dryers have not worked for months (six out of nine, in a range of four to six months). To add to the frustration, all nine washers reportedly failed last Friday, and the elevator also broke down starting that same day. As of the following Monday, neither the elevator nor the washers had been repaired, and the emergency maintenance phone number remained nonfunctional. For residents who depend on clean clothes and functioning machines, this convergence of outages is more than an inconvenience - it becomes a daily obstacle to everyday living.

The pattern of neglected maintenance and diagnostic excuses is attributed to the property manager by multiple tenants who say they have raised these issues many times over the past seven months. The complaints emphasize a real disconnect: a large portion of the resident population relies on alternatives to stairs - wheelchairs, walkers, oxygen - and without a reliably functioning elevator, their ability to navigate the building is severely hampered. The sentiment that management does not truly care about solving these persistent problems permeates these accounts, underscoring a broader credibility gap between residents and the leadership of the property.

Amid the sustained frustration, there remains a thread of hope intertwined with personal observations. One resident notes a long-awaited opportunity to exercise with good equipment, suggesting a gym that could support a healthier lifestyle. The sentiment that the facilities could be transformed into a genuinely positive feature of the community is palpable, even as other aspects of daily life continue to be strained. The closing lines of the accounts still offer a glimmer: despite the ongoing issues, there are remarks that the community can be a great place to live, characterized by cleanliness and quiet - an appeal that makes the current challenges all the more disappointing because they affect a place that otherwise has much to offer.

In sum, the experiences describe a community with strong, positive initial interactions and commendable upkeep on the surface, embodied by Barbara's professionalism and a quiet, clean living environment. Yet beneath this veneer lies a series of serious, persistent problems that affect the daily lives and safety of residents: disconnected communication channels to management, unreliable elevator service, deteriorating emergency accessibility, and laundry facilities that repeatedly fail. These issues appear to have endured for months, with residents feeling unheard and unsupported by leadership. The overall impression is one of a property with real potential that is overshadowed by systemic maintenance and communication failures, leaving residents hopeful for meaningful improvements driven by responsive management.

Physicians

• Drs. Roy and Associates (0.2 miles)
• Wheaton Franciscan Medical Group (2.2 miles)
• Wheaton Franciscan Medical Group (2.6 miles)
• Aurora Advanced Healthcare (4.1 miles)
• West Suburban Center For Arthritis (4.2 miles)
• Town Hall Health Center (5 miles)
• Aurora Health Center (5.2 miles)

Restaurants

• Maxim's Restaurant (0.4 miles)
• McDonald's (2.2 miles)
• Chick-Fil-A (3 miles)
• Sluggo's Sports Pub & Grill (3.1 miles)
• Culver's (3.1 miles)
• McDonald's (3.2 miles)
• The Station Pub & Grill (3.7 miles)

Parks

• Imperial Estate Park (0.8 miles)
• Fox Brook Park (2.4 miles)
• Dousman Stage Coach Inn Museum (3.4 miles)
• Elm Grove Village Park (3.7 miles)
• Wagner Park (4.3 miles)
• Wil-O-Way Underwood Park (5.1 miles)
• Menomonee Park (5.3 miles)

Cafes

• Starbucks (1.1 miles)
• Starbucks (5.6 miles)
• Starbucks (6.7 miles)
• Starbucks (6.7 miles)
• Starbucks (6.9 miles)

Pharmacies

• Walgreens (1.1 miles)
• Walgreens (2.1 miles)
• Walgreens (2.2 miles)
• Metro Market Pharmacy (3.7 miles)
• CVS Pharmacy (3.9 miles)
• Walgreens (4 miles)
• Walgreens (4 miles)

Theaters

• Silverspot Cinema - The Corners of Brookfield (4.3 miles)
• Menomonee Falls Cinema Menomonee Falls, Wi (6.5 miles)

Places of Worship

• Northwest Baptist Church (5.1 miles)
• Honey Creek Church (6.9 miles)
• Redemption Lutheran Church (7 miles)

Hospitals

• Ambulatory EEG Recordings (5.7 miles)
• Froedtert Pavilion (6.4 miles)
• Aurora Psychiatric Hospital (6.8 miles)