Foxbrook Senior Apartments

Pros

• Craig is described as caring about the building and the residents, and people enjoy being around him.
• Craig is praised for getting things done and doing a good job.
• The property is described by one reviewer as a good place.
• A visitor enjoyed their stay there.
• The apartments are described as beautiful with two balconies, making them appealing for future living.

Cons

• Management is perceived as going downhill due to ongoing issues.
• The attached outside garbage can and waste bags were removed, leaving residents with nowhere to discard trash.
• The manager claimed staff didn't have time to empty it, so they permanently removed it.
• Residents were told to bring contaminated poop bags into their apartments and flush the contents before disposing of the bag.
• Since 2023, the new ownership has not resolved maintenance problems; turnover remains high.
• The property manager is not held accountable for unqualified responses to issues.
• Two washing machines were out of service for months; a newly delivered one is not installed yet.
• HVAC units are old and not serviced annually; heating costs are high due to air leaks and poor insulation.
• Mold is present in units and improper vent netting is used.
• The on-site manager is disrespectful, yelling, and abusive toward tenants.
• Maintenance requests take months to fix with little follow-up.
• Hallways smell of urine and security doors are often left propped open.
• Parking spots are frequently blocked, leaving residents without a place to park.
• Elevator access is restricted during move-in/out; moving is difficult.
• Residents are restricted from using the lobby space to socialize.

Review

Residents across Brookfield and several nearby communities are sharing a complex picture of life under a property management company that has produced some standout moments of care, tangled with a string of ongoing maintenance and governance problems. At the center of the more positive notes is Craig, a new property manager who genuinely seems to care about the building and the people who live there. In contrast, many residents describe a management structure that struggles to respond, follow through, or maintain basic services, leaving seniors and other residents frustrated, uncomfortable, and sometimes unsafe.

One persistent point of contention revolves around basic amenities that should support a pet-friendly senior living environment. A Brookfield property, in particular, has drawn sharp criticism for not refilling dog-waste bags and for removing the attached garbage can that residents were supposed to use for those bags. This was presented not as a temporary hiccup but as an intentional decision by the management team. In responses to a resident's inquiry about what should be done with the bags now, the manager, Tracy, explained that staff do not have time to empty the container, so it was permanently removed. The suggested workaround was for residents to carry the contaminated bags to their apartments and dispose of them there, even proposing that they could flush the contents down the toilet and then place the bag in their own trash. Residents found this explanation unsanitary and impractical, expressing concern about odors and the dignity of living in a senior community that is supposed to be pet-friendly and supportive, not a source of daily indignities.

Beyond this issue, several reviews describe a broader pattern of maintenance under strain and aging infrastructure. A new owner took over in 2023, but the remarks quickly turned to chronic maintenance problems: unskilled maintenance staff, high turnover in leasing agents, and a noticeable lack of accountability from the property manager for unsatisfactory responses. Laundry facilities appear severely strained - two machines out of service for months, a recently delivered but not yet installed machine, and only four other working machines for a building that houses 60?70 residents. The HVAC systems are described as long in the tooth, with units aging more than two decades and insufficient servicing. This translates into higher heating costs in winter, paired with windows that leak air and walls that are poorly insulated. Complaints about mold in units and improper vent netting in furnace vents add to health and safety concerns, and some residents report planning to escalate these issues with HUD authorities in the Milwaukee region due to what they view as dangerous conditions.

Interpersonal dynamics with on-site managers also color the residents' experiences. Several accounts accuse Kim or Kimberly of disrespectful, even abusive behavior, including yelling and threats toward tenants. These reports paint a picture of a management style that feels hostile rather than helpful, undermining trust and discouraging residents from seeking assistance. In some cases, residents contend that managers are unresponsive or unreachable, with claims that phone calls and messages go unreturned. There are also practical problems linked to management behavior: the belief that moving in or out can be made more difficult by elevator restrictions, a sense that security is compromised when front doors are left propped open, and ongoing concerns about theft from laundry areas. The atmosphere of the building is said to be compromised by accusations of smoking on-site by staff during work hours, which further erodes residents' sense of safety and respect.

The climate of restriction and social limitation is another recurring theme. Residents question why, especially in a senior living context, there should be rules that discourage socializing in the open lobby area or gathering spaces. A notice prohibiting gatherings outside of designated times appears to be at odds with the goal of fostering a supportive, community-oriented environment. Some residents argue that social interaction is a key feature of senior living, providing mental and emotional support, while others report that the open social spaces are effectively off-limits except for specific activities or deliveries. This sense of control over residents' daily rhythms and social lives contributes to a broader impression of management as distant from the needs and preferences of the people who actually live there.

Despite the chorus of criticism, there are glimpses of positive feelings and potential. A few residents describe beautifully designed apartments, two balconies, and moments where the place felt promising, particularly for future moves. They acknowledge that a new owner brought changes and that a manager like Craig is making tangible efforts to get things done, which offers a glimmer of hope for improvement. Yet even these positive notes are tempered by ongoing concerns about the broader organizational culture and the consistency of care across units and staff roles. Some residents acknowledge progress but insist that it be matched with accountability, regular maintenance, and a more respectful, responsive approach from the management team as a whole.

The overall sentiment across these experiences is a call for a more reliable, resident-focused management approach. Residents want timely maintenance, functional facilities, and clear, respectful communication from on-site leaders. They seek accountability for staff performance, consistent enforcement of safety and security measures, and policies that recognize the realities of living in a senior community. In particular, there is a desire for basic amenities to be maintained on schedule, for waste management to be safe and sanitary, and for social spaces to support, not suppress, the sense of community among residents. While Craig's presence is a positive thread in the narrative, the broader picture suggests that meaningful improvements will require not just a change in individuals but a sustained commitment to organized, well-resourced, resident-centered management. Until then, residents remain hopeful for a safer, cleaner, more cooperative living environment where care for people and care for property go hand in hand.

This part of Brookfield, Wisconsin offers a convenient and bustling community with various amenities within close proximity. You will find several cafes such as Starbucks and Mama D's Coffee nearby for your morning coffee fix, as well as a variety of restaurants including Maxim's Restaurant, The Station Pub & Grill, and Mission BBQ for dining options. There are also multiple healthcare facilities like Wheaton Franciscan Medical Group and ProHealth Care Building for your medical needs. If you enjoy outdoor activities, there are several parks in the area such as Imperial Estate Park and Menomonee Park where you can relax and unwind. Additionally, there are pharmacies like Walgreens and Walmart Pharmacy for your convenience. For entertainment, you can catch a movie at Silverspot Cinema or Menomonee Falls Cinema. Overall, this part of Brookfield provides a vibrant community with ample resources for senior living.

Cafes

• Starbucks (0.2 miles)
• Starbucks (6.1 miles)
• Mama D's Coffee (6.4 miles)
• Starbucks (6.4 miles)

Restaurants

• Maxim's Restaurant (0.6 miles)
• The Station Pub & Grill (2.7 miles)
• McDonald's (3.1 miles)
• Andrea's Red Rooster (3.2 miles)
• Kopp's Frozen Custard Stand (3.5 miles)
• Mission BBQ (3.5 miles)
• Portillo's (3.6 miles)

Physicians

• Drs. Roy and Associates (0.9 miles)
• Wheaton Franciscan Medical Group (1.9 miles)
• Wheaton Franciscan Medical Group (3.1 miles)
• West Suburban Center For Arthritis (3.5 miles)
• Wheaton Franciscan Medical GRP (4.4 miles)
• ProHealth Care Building (4.6 miles)
• Aurora Advanced Healthcare (5 miles)

Parks

• Imperial Estate Park (1 miles)
• Fox Brook Park (1.4 miles)
• Wagner Park (3.3 miles)
• Dousman Stage Coach Inn Museum (3.6 miles)
• Elm Grove Village Park (4.2 miles)
• Lake Park Park (4.7 miles)
• Menomonee Park (5.2 miles)

Pharmacies

• Walgreens (2.1 miles)
• Walgreens (2.1 miles)
• Walgreens (3.1 miles)
• Metro Market Pharmacy (3.5 miles)
• CVS Pharmacy (3.8 miles)
• Walmart Pharmacy (4.1 miles)
• Walgreens (4.1 miles)

Theaters

• Silverspot Cinema - The Corners of Brookfield (3.7 miles)
• Menomonee Falls Cinema Menomonee Falls, Wi (6.8 miles)

Places of Worship

• Northwest Baptist Church (6.1 miles)
• First Congregational Church (6.7 miles)

Hospitals

• Ambulatory EEG Recordings (6.6 miles)