Northlake CCF

Pros

• Dr. Lee was gentle, precise, and professional.
• The reviewer had a very positive experience and felt cared for, with doctors taking time to answer questions.
• The building was described as great.
• The care provided by the doctors has been very good, and the doctors have been phenomenal.
• Receptionists have been kind and provided extra advice on insurance.
• A lab cancellation was promptly handled with a telephone appointment and same-day rescheduling.
• The reviewer would absolutely recommend the practice.
• A doctor was described as nice and attentive, making the patient feel their concerns were real and worth addressing.

Cons

• Last-minute appointment cancellations are reported as happening repeatedly, described as very disappointing.
• One reviewer states they hate the place and feel they receive awful care.
• Anne, the receptionist, is described as rude and loud, giving the impression she doesn't want to help.
• A staff member described as Filipino/Asian is urged to be fired or retrained.
• There are complaints about long wait times and rude receptionists.
• The doctors are alleged not to listen, with Mona singled out.
• It is claimed that patients are rushed out and not properly treated, including concerns about a sick child not receiving appropriate care.

Review

The collection of experiences from patients paints a clinic that can feel very rewarding on the right day and deeply frustrating on another. Several reviewers praise the care they received from Dr. Lee in particular, describing him as gentle, precise, and professional. One patient shared that Dr. Lee was so attentive and thorough that they felt truly heard, and that their questions were answered with care and detail. That positive dynamic is echoed by others who described having very good experiences with the doctors and the overall atmosphere of the building, underscoring that, when things go well, the care feels thoughtful and genuine.

At the same time, there is a persistent thread of frustration about scheduling and access. A number of reviews recount last-minute appointment cancellations, with some patients noting multiple cancellations in a row. This pattern has left people feeling disappointed and less confident in the reliability of care. Yet there are also accounts that show a more favorable experience with scheduling at times - one reviewer mentioned being able to secure a telephone appointment the same day a lab was cancelled and then arrange another lab the same day, suggesting that responsiveness can vary and sometimes improve with circumstances or specific staff.

Staff interactions occupy a large portion of sentiment in these reviews, with a split between warmth and perceived rudeness. Several patients praise receptionists for their kindness, describing help with logistics and even additional advice about insurance that proved unexpectedly useful. On the flip side, at least one reviewer had a starkly negative experience with a receptionist, characterizing the interaction as rude and uninformative and stating they left without getting information they needed. A comment that called out a particular receptionist by description also mentions frustration tied to ethnicity in a way that highlights an unpleasant encounter that left the reviewer dissatisfied. Taken together, the experiences with front-d desk personnel appear highly contextual: courteous and helpful one day, dismissive or unhelpful the next.

There are also mixed reports about how well the clinicians listen and respond to patient concerns. One reviewer who had a challenging pediatric case felt that the doctor did not listen adequately and instead suggested returning after more delays, ultimately steering them toward urgent care as a preferred option because, in their view, the patient's needs weren't being adequately addressed. This sentiment contrasts with another review that criticized a different clinician for being especially attentive, acknowledging concerns, and taking time to address questions. The contrast here underscores that patient experience can hinge on which doctor they see and when, rather than reflecting a uniform standard across the practice.

Several reviews speak to the quality of specific providers beyond Dr. Lee. There are references to Dr. Mar delivering a responsive experience with timely follow-ups and coordination of care, including scheduling a lab promptly after a telephone appointment. Other patients describe multiple doctors in the practice as being "phenomenal," praising the care they received and recommending the clinic overall. Yet even within these positive narratives, some readers note that care can be hampered by the system's logistics - whether that means long wait times, difficulty securing appointments, or hurdles around medications and prescriptions.

A recurring note in the more favorable reviews is the sense that the doctors genuinely care about patients and take the time to address questions thoroughly. One reviewer explicitly described a recent visit as a case where a "nice doctor" made their concerns feel real and worth addressing. This reinforces the idea that the clinical team can deliver compassionate, attentive care when conditions align - enough time during the visit, effective communication, and a sense that the clinician is prioritizing the patient's needs.

Taken together, the impressions suggest a clinic with high-caliber clinicians and an environment that can be excellent when patient scheduling and front-desk interactions cooperate. The same set of reviews, however, reveals a tension between the desire for reliable access to appointments, consistent staff courtesy, and the need for listening and appropriate responsiveness to patient concerns. For some patients, that means wonderful care from specific doctors and a welcoming building, while for others it means repeated cancellations, long waits, and experiences with staff that detract from the overall sense of being well cared for.

If you're considering this clinic, the picture that emerges is nuanced. The doctors, particularly Dr. Lee, can offer thoughtful, compassionate, and thorough medical attention, and the facility itself is described as well-regarded. But be prepared for variability in scheduling and interactions with reception staff, which can significantly influence your overall experience. Depending on the day and the provider you see, you may encounter seamless care, or you may encounter delays and communications that leave you frustrated. It may help to book well in advance when possible, confirm appointments, and have a backup plan for urgent needs, such as urgent care, if timely access becomes critical.

This part of Seattle, Washington offers a diverse range of amenities for seniors looking to live in a vibrant and convenient neighborhood. With an array of restaurants, cafes, pharmacies, hospitals, transportation options, parks, and theaters within close proximity, residents have easy access to everything they may need for a comfortable lifestyle. The area is also home to reputable healthcare providers such as Seattle Gastroenterology Associates and Fred Hutchinson Cancer Research Center, ensuring quality medical care is readily available. Additionally, the nearby parks like Woodland Park and Kerry Park offer beautiful outdoor spaces for leisurely strolls or relaxation. Overall, this neighborhood provides a well-rounded environment for seniors seeking a lively yet accommodating place to call home.

Restaurants

• Westward (0.3 miles)
• Fremont Brewing Company (0.5 miles)
• Dick's Drive-In (0.9 miles)
• Agua Verde Cafe (0.9 miles)
• Dockside At Dukes (1.3 miles)
• Molly Moon's Homemade Ice Cream (1.7 miles)
• Toulouse Petit Kitchen & Lounge (2 miles)

Cafes

• Stone Way Cafe (0.4 miles)
• Milstead & Co. (0.6 miles)
• Lighthouse Roasters (1.2 miles)
• Jake's Coffee (1.3 miles)
• Espresso Vivace (1.8 miles)
• Portage Bay Cafe (1.9 miles)
• Analog Coffee (2 miles)

Physicians

• Seattle Gastroenterology Associates (0.8 miles)
• Queen Anne Eye Clinic (1.2 miles)
• Fred Hutchinson Cancer Research Center (1.4 miles)
• Warby Parker (1.9 miles)

Pharmacies

• CVS Pharmacy (0.9 miles)
• Bartell Drugs (0.9 miles)
• Walgreens (0.9 miles)
• Bartell Drugs (1.3 miles)
• Bartell Drugs (1.7 miles)
• CVS Pharmacy (1.8 miles)
• Bartell Drugs (1.9 miles)

Hospitals

• Uw Medical Center Cafeteria (1.2 miles)
• Seattle Children's Hospital (2.6 miles)
• Swedish Medical Center (2.8 miles)

Transportation

• U District Station (1.2 miles)
• University of Washington LINK Station (1.4 miles)
• Seattle Center Monorail (2 miles)
• Roosevelt Station Seattle (2.1 miles)
• Capitol Hill LINK Station (2.1 miles)

Parks

• Little Howe Park (1.2 miles)
• Woodland Park (1.4 miles)
• Woodland Park Off Leash Area (1.5 miles)
• Kerry Park (1.8 miles)
• Seattle Center Playground (2 miles)
• Space Needle Park (2.1 miles)
• Madison Park (2.7 miles)

Theaters

• AMC Pacific Place 11 (2.5 miles)
• Regal Meridian & 4DX (2.6 miles)