La Resolana Senior Citizen Apt

Pros

• Erin was organized, answered questions, and was friendly and professional.
• Erin was consistently pleasant and helpful to residents.
• Erin, the Assistant Manager, handled the apartment paperwork efficiently and professionally.
• Marti, as Manager, kept rules and resolved disagreements quickly and amicably.
• Marti hired a maintenance staff that was superb and responsive.
• La Resolana Senior Apartments was described as well taken care of and well managed.
• It was described by a reviewer as probably the nicest Section 8 property in Albuquerque.

Cons

• Residents report there is no maintenance service available anymore, despite a promise of 24-hour standby.
• Management is described as needing to be replaced ASAP.
• Erin and her assistant are described as horrible by residents.
• The way management yells at tenants is concerning.
• Erin reportedly yelled at a client and refused to speak to them.
• A front-office staff member named Marty is described as one of the rudest people encountered.
• The manager is described as unapproachable and willing to call the cops when challenged.
• The place should be avoided until management improves.
• The property is described as having a hostile environment and undisclosed bedbugs.
• The entrance gate has stayed stuck open for a month, leaving residents vulnerable.
• Smoke alarms are said to sound for extended periods, disturbing residents and posing a fire risk.
• There is concern that the owner neglects La Resolana to convert it to a for-profit property.

Review

La Resolana Senior Apartments elicits a wide range of strong, often contradictory, impressions from residents and former residents. On the surface, the property is described as a place with a large, long-standing resident base and a management team that has changed hands over the years, but beneath that there are persistent tensions around maintenance, communication, and how residents are treated. Several reviews center on systemic issues - maintenance delays, unclear hours, and a sense that the management culture can be harsh or unresponsive - while a number of other accounts recount more positive experiences with specific staff members. Taken together, the threads form a complex portrait of a community with real logistical and interpersonal challenges, punctuated by pockets of stability and service.

A recurring theme is maintenance and the difficulty residents report in getting timely assistance. Several reviewers say there is no longer 24-hour maintenance coverage as promised, and that the on-call or weekday-only service is insufficient for a senior population with urgent needs. Complaints include a toilet that has been clogged for almost two days, and persistent difficulties reaching maintenance staff, with a sense that help is not reliably available on weekends or after certain hours. Some residents stress that these gaps directly impact daily living for families and caregivers who rely on prompt repairs and reliable support to keep residents comfortable and safe. The sense conveyed is that maintenance responsiveness has deteriorated, leaving tenants feeling abandoned when problems arise.

Management behavior and communication emerge as another major fault line. Several accounts accuse Erin, identified as the manager in some reviews, of yelling at tenants or caregivers and of dismissing concerns without genuine engagement. One reviewer described a confrontation where Erin responded to a concern by asserting she did not have to speak to them, supposedly labeling the inquirer as a caregiver and declining to engage further. Other comments echo a belief that Erin's approach can feel hostile, unhelpful, and unprofessional, especially for residents who depend on respectful, patient communication. The negative depictions also extend to the front office staff in general, with a particular reference to a staff member named Marty who some readers portray as rude and unreceptive to being challenged. There are suggestions that calling the police is used as a tool in disputes, underscoring allegations of a tense and punitive environment.

Not all voices in the collection align with the negative portrayal, however. Several residents who have been there for many years recount positive experiences with specific staffers. One long-time resident praised Erin as the assistant manager, highlighting her organization, friendliness, and professionalism during the paperwork and move-in process, and noting that she was never heard disrespecting residents during the years they lived there. Another reviewer extolled Marti as the manager whose leadership supposedly balanced rule enforcement with conflict resolution, while praising a capable maintenance team that promptly addressed problems when work orders were filed. These perspectives emphasize that when the right staff members are present and treated with respect, the community can function well and residents can feel valued.

Within the mixed narratives there are additional concerns about the overall atmosphere and safety. Some reviewers describe the property as having become a place where neighbors' differences and disputes create ongoing friction, even while acknowledging the importance of a stable management presence. There are mentions of broader safety and regulatory issues, including references to bedbugs, a gate that has been stuck open, and smoke alarms that sound for extended periods. Several commenters frame these problems within the context of state and federal oversight, referencing HUD housing regulations and the NM Mortgage Finance Authority, and expressing frustration that residents feel there is limited recourse to address significant safety and amenity reductions. The tone in these reviews ranges from wary to outright alarm, with several statements urging prospective residents to proceed with caution or to avoid moving there until management changes are made.

A few writers place the situation within a broader, longer-running history of the property. Some reviews describe a transformation in leadership over time - from a past era of seemingly stronger management and better service to a current climate perceived as difficult and, at times, unresponsive. In this vein, one author contrasts the era of Marti's leadership and the then-strong maintenance staff with present experiences, suggesting that residents' experiences vary dramatically by time period and by the individual personnel on site. These contrasts underscore the sense that "who you interact with" can heavily color a resident's overall experience, and that stability in staffing and a steady emphasis on respectful, professional communication would be pivotal to improving overall sentiment.

In sum, the collection presents La Resolana Senior Apartments as a community of contrasts: stories of responsive staff and smooth processes, counterbalanced by widespread complaints about maintenance delays, harsh or inconsistent management interactions, and safety and reliability concerns. For some residents, the current management structure and its interaction with tenants create a fragile sense of security and trust, fueling calls for leadership changes and improved service levels. For others, especially those who interact with particular staff members who deliver dependable help and courteous service, the experience remains more positive and hopeful. The overall impression is one of a property with substantial potential and a dedicated resident base, yet hampered by episodic management challenges and maintenance gaps that deeply affect daily life and the sense of community.

This area of Albuquerque, New Mexico, offers a variety of amenities that may be appealing for seniors looking for a convenient and comfortable living environment. With several medical facilities nearby, including Clearwaves Medical Laser Group and Albuquerque Pediatric Associates, access to healthcare services is easily accessible. The presence of pharmacies such as Walgreens and CVS Pharmacy ensures convenience in obtaining prescriptions. In terms of recreation, there are parks like Jeannette MacPherson Rest Area and Altura Park for outdoor activities and relaxation. Additionally, there are dining options ranging from fast food chains like Taco Bell to casual dining establishments like Basil Leaf Vietnamese Restaurant. For entertainment, Regal Winrock IMAX & RPX theater is within close proximity. Overall, this area provides a mix of healthcare facilities, dining options, recreational spaces, and entertainment venues that may cater well to seniors looking for a well-rounded living environment in Albuquerque.

Physicians

• Clearwaves Medical Laser Group (0.5 miles)
• Clearwaves (0.5 miles)
• Albuquerque Pediatric Associates (2.6 miles)
• New Mexico Pain and Spine Institute (2.7 miles)
• Presbyterian Medical Group (2.7 miles)
• Southwest Retina (2.9 miles)
• Allergy & Asthma Center (2.9 miles)

Cafes

• Dutch Bros Coffee (0.5 miles)
• Starbucks (0.8 miles)
• The Range Cafe (3.8 miles)
• Starbucks (5 miles)
• Humble Coffee Company (5.2 miles)
• Michael Thomas Coffee (5.9 miles)

Pharmacies

• Walgreens (0.7 miles)
• CVS Pharmacy (0.7 miles)
• Wahlert William PA (1.4 miles)
• Walgreens (1.9 miles)
• Walgreens (2 miles)
• Walgreens (2.7 miles)
• Walgreens (2.9 miles)

Parks

• Jeannette MacPherson Rest Area (0.9 miles)
• Midtown Dog Park (3.9 miles)
• New Mexico Veterans Memorial (4 miles)
• Workers Memorial Park (4.5 miles)
• Eunice Kaloch Park (5 miles)
• Altura Park (5.3 miles)
• Hyder Park (6 miles)

Restaurants

• Taco Bell (1.4 miles)
• Basil Leaf Vietnamese Restaurant (1.5 miles)
• Chick-Fil-A (1.9 miles)
• Jack In The Box (2 miles)
• Whataburger (2.5 miles)
• Golden Pride BBQ Chicken & Ribs (2.5 miles)
• South China Restaurant (2.5 miles)

Places of Worship

• Sangre De Cristo Catholic Church (2.9 miles)
• Highland Baptist Church (4.4 miles)
• Sandia Presbyterian Church (5.9 miles)

Theaters

• Regal Winrock IMAX & RPX (3.2 miles)

Hospitals

• Gibson Medical Center (4.8 miles)
• Raymond G. Murphy Va Medical Center (4.9 miles)