Cobblestone Residential Health

Pros

• The doctors are knowledgeable and the staff are friendly.
• Dr. Brett and his team raise the bar on medical care and are dedicated to the patient.
• Families have trusted this practice for years, valuing the time and advice they receive.
• The nurses are outstanding and the pediatric care is highly regarded.
• The staff are upbeat and welcoming, and the office often feels like home.
• Patients would highly recommend this team to others.

Cons

• They're very lazy.
• Aaron Siegel allegedly prescribed several interacting medications and would not answer the phone when the pharmacist called about adverse effects.
• As a result, the reviewer didn't get better on time and lost their job.
• The office staff is rude and nasty for no reason.
• The reviewer will never set foot in this building again.
• The only redeeming quality is the nursing staff.
• A rude staff member named Karen called to scold the reviewer for missing information instead of asking politely.
• The office staff treated the reviewer with derision, petty insults and nastiness, and refused to use preferred names or genders.
• They terminated provision of service after the reviewer complained.
• They refuse to see sick patients in person.
• The website claims walk-in appointments, but staff say they don't.
• They messed up the insurance many times and can't provide the guarantor number to set up online payments.
• Overall, they would not recommend.

Review

Advocare/AdvoCare appears to be a medical home for many families and individuals who have valued, long-standing relationships with its doctors and nurses. Across the reviews, patients repeatedly describe top-notch medical care delivered by doctors who are patient, thorough, and focused on the person in front of them. Several accounts highlight physicians who take time with their patients, carefully assess concerns, and "make the right call" after considering symptoms and history. The practice's pediatric care is repeatedly celebrated, with families noting that they've trusted the same team for years - from infancy through childhood - and even as parents themselves have come to the practice. The sense that the doctors and nurses truly care shines through in many comments, with parents and adult patients alike praising the attentiveness and warmth of the clinical staff.

For many reviewers, the nursing staff stands out as a cornerstone of the practice's positive reputation. The nurses are described as competent, empathetic, and consistently supportive, and several patients explicitly credit them with providing the level of care that makes visits feel personal and reassuring. The reception of the physicians is often framed in terms of the holistic experience: the doctors listen, explain, and take time, while the nurses and support team follow through with diligent, friendly service. This combination of medical expertise and a welcoming, patient-centered approach creates a strong sense of trust and comfort for longtime patients who have depended on this practice for years.

However, not all experiences align with the overwhelmingly positive narrative. A number of reviews express frustration with the administrative side of the practice. Some patients report that office staff can come across as rude or unhelpful, and there are specific complaints about miscommunications or errors related to insurance, billing, and appointment processes. One reviewer recounts a problematic medication-management experience - where multiple interacting medications were prescribed and follow-up communication with the prescribing clinician didn't happen promptly when a pharmacist raised concerns - resulting in delayed improvement and negative consequences, including job disruption. The tension between excellent clinical care and perceived administrative lapses appears as a recurring theme in a subset of reviews.

There are also pointed critiques about the accessibility and consistency of services. A few reviewers note discrepancies between what the website claims (such as walk-in availability and online payment options) and the reality of calling or visiting the office, which occasionally leads to confusion or frustration. Some mention a perception of limited in-person sick visits or a shift toward telehealth during the Covid era, and a few express concern about whether the practice can adapt smoothly to those changes. One or two reviews mention specific staff members by name in a negative light, underscoring how individual interactions can heavily color a patient's overall impression of the clinic.

In contrast to the criticisms, several reviews paint a very cohesive and positive picture of the practice as a family-centered medical home. Many patients speak to the consistency and reliability of care, noting that Dr. Brett and other physicians have been central figures in their families' healthcare for years. The sentiment often centers on the doctors' willingness to spend time with patients, the feeling that health matters are treated with priority, and the sense that the entire team - physicians, nurse practitioners, and support staff - forms a compassionate and approachable network. For those who have maintained a relationship with Advocare/AdvoCare since childhood or early adulthood, the continuity of care is a treasured aspect, making the visit feel less like a routine appointment and more like a trusted, ongoing partnership.

Overall, the collection of reviews presents a clinic with strong clinical strengths and a widely praised compassionate staff, particularly among the nurses and certain physicians who have earned lifelong trust with families. The most ardent supporters describe a place where patient well-being is genuinely prioritized, where doctors are attentive and unhurried, and where families feel at home. Yet there is a clear undercurrent of concerns about administrative interactions and some interpersonal dynamics within the front desk staff. These mixed experiences suggest that, while the medical care itself is highly regarded by many, opportunities may exist to harmonize the administrative process, improve communication channels, and ensure consistent, respectful experiences across all team members. For those seeking a long-standing, caring medical home - especially in pediatric care - the practice remains a compelling option, with many patients grateful for the relationships and care they have built there over the years.

Physicians

• Lakeview Medical Associates (0.3 miles)
• Advocare (2.3 miles)
• Blackwell Martin DO (4.3 miles)
• Tricounty Pain Management At Hackettstown (4.3 miles)
• Open 3T MRI of North Jersey (4.3 miles)
• Plaza Family Care PC (4.4 miles)
• Skyland Medical Care (4.4 miles)

Places of Worship

• St Jude Parish (0.7 miles)
• Stanhope Presbyterian Church (2.3 miles)

Restaurants

• Adam's Bakery & Pancake House (1 miles)
• Chili's Grill & Bar (1.4 miles)
• McDonald's (1.6 miles)
• Polo's Bar & Grill (2.2 miles)
• Bell's Mansion (2.3 miles)
• Don Jose Mexican Restaurant (2.3 miles)
• Shakey Jakes (2.5 miles)

Parks

• Turkey Brook Park (1.2 miles)
• Vasa Park (2 miles)
• Flanders Park (3.6 miles)
• Lakeside Park (3.8 miles)
• Riverfront Park (4.5 miles)
• Hopatcong State Park (4.6 miles)

Cafes

• Panera Bread (1.6 miles)
• Panera Bread (6.2 miles)
• The Coffee Potter (6.8 miles)
• Panera Bread (7.1 miles)

Pharmacies

• CVS Speciality (3.8 miles)
• Walgreens (4.5 miles)
• CVS Pharmacy (4.8 miles)
• Panther Valley Pharmacy (4.9 miles)
• Ed's Health Foods (5.2 miles)
• CVS Pharmacy (5.3 miles)
• Skylands Community Pharmacy (5.4 miles)

Hospitals

• Emmaus Surgical Center (4.7 miles)
• Women's Health Center (8.4 miles)
• Kindred Hospital New Jersey - Morris County (8.4 miles)
• Saint Clare's Radiology Department (8.4 miles)
• Saint Clare’s Same Day Surgery (8.4 miles)

Transportation

• Enterprise Rent-A-Car (4.8 miles)
• NJT - Hackettstown Station (5.5 miles)
• Hackettstown Airport (N05) (7.7 miles)