HearthSide Johns Creek

Seniors.FYI Elite Community Awards

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Pros

• Nicole is described as nice and vibrant on the phone and goes out of her way to provide information to families.
• Dawn is consistently caring, patient, and helpful, making the application and move-in process smooth.
• Shane is prompt, capable, and a very helpful maintenance supervisor who fixes issues quickly.
• The Hearthside Johns Creek community is well maintained, clean, and welcoming.
• The staff’s dedication and friendly demeanor make residents feel safe, supported, and at home.
• Residents enjoy a variety of activities such as Zumba, Yoga, art, and bingo that enhance daily life.
• The location is convenient, being close to stores, doctors, hospitals, and places of worship.
• Dawn and the team personally invest in residents, knowing them by name and facilitating connections.
• The community atmosphere is loving, with ongoing events that residents look forward to.

Cons

• The reviewer claims the office took $75 from their mom and lied about the waiting list.
• They say the $75 was not refundable after their mom chose not to move, contradicting what was promised.
• They report that corporate never returned their calls, indicating poor follow-up.
• They describe the situation as stealing seniors' money and a ridiculous mess.

Review

HearthSide Johns Creek is best suited for active older adults who want a vibrant, socially oriented community with easy access to shopping, medical providers, and local amenities. The Johns Creek setting puts residents in a walkable environment where daily life blends with a robust schedule of activities, Zumba, Yoga, art classes, bingo, and regular events that turn neighbors into a genuine community. The apartments are described as bright, well maintained, and conveniently laid out, with option for a courtyard or fountain-view backdrop that helps create a home-like feel. What seals the fit is a staff culture that visibly prioritizes personal connection: Dawn as manager and a maintenance team led by Shane consistently go beyond the basics to keep residents safe, engaged, and well cared for.

That said, HearthSide Johns Creek is not the best fit for everyone. Families with tight budgets or a preference for no upfront deposits may want to explore alternatives, because one recurring concern in the reviews concerns upfront fees tied to a waitlist and the refund policy (an instance cited a $75 waitlist-related charge that was described as non-refundable after a move wasn’t completed). Those relying on on-site medical care or who expect comprehensive assisted living or memory care in-house may also want to compare options, as HearthSide emphasizes an active independent-to-assisted living continuum with strong social programming rather than full medical oversight on site. A long waitlist can also delay a needed transition, fueling stress for families in urgent situations.

On the plus side, the community’s pros are hard to overlook. The staff earns high marks for Dawn, Nicole, and Alondra, who are praised for warmth, clear guidance through the application and move-in process, and a hands-on approach to integrating new residents. Maintenance responsiveness is repeatedly cited as immediate, with Shane and the team fixing issues quickly and keeping units in good repair. The calendar of activities, art rooms, fitness classes, and social gatherings, drives engagement and helps residents establish routine and friendships. Proximity to shops, restaurants, and healthcare, plus the cleanliness and attractive surroundings, reinforce HearthSide Johns Creek as a place where daily life feels safe, convenient, and genuinely pleasant.

However, the most explicit friction point remains the potential cost wrinkle. The negative experience around a waitlist-related fee and the interpretation of refunds introduces a caution flag for price-sensitive families. Still, this thread sits against a backdrop of consistently high-performing service: tours that leave reviewers feeling welcomed, employees who know residents by name, and a culture of proactive problem resolution rather than reactive fixes. The contrast matters: hospitality and care from Dawn and Shane tend to soften concerns about administrative processes, but they do not erase the risk that fee rules could complicate a move if not fully clarified beforehand.

When weighed against the cons, the strongest counterbalance is the lived experience of a well-run, social, and secure community. Residents report thriving in a setting where staff celebrate personal milestones and organize frequent events, where maintenance is dependable, and where the environment feels homelike rather than clinical. The combination of a well-maintained property, accessible amenities, and a truly resident-centered approach from the leadership team creates a compelling value proposition for families seeking an engaging, low-stress transition for a loved one. For seniors who crave contact, routines, and nearby conveniences, HearthSide Johns Creek often proves to be the right fit once move-in logistics and fee questions are cleared.

Recommendation: HearthSide Johns Creek is best for families who want an active, socially rich setting with a personal touch from staff who remember residents’ names and preferences. It works best for those who can invest time to sort out any upfront fee questions and who don’t require immediate admission or on-site nursing services. For seniors needing substantial medical care, or for families wary of deposit practices, it pays to explore alternatives that promise stronger medical oversight, shorter wait times, and clearer fee structures. Prospective movers should demand a transparent explanation of any waitlist deposits, request written policy language, and schedule a candid tour focusing on move-in timelines and the exact services included in the chosen apartment plan.

This part of Johns Creek, Georgia offers a convenient and diverse range of amenities for seniors looking to settle in the area. With several pharmacies, hospitals, and physicians within short driving distances, residents have easy access to healthcare services. There are also a variety of dining options available nearby, including fast-food chains and sit-down restaurants. For entertainment, there are theaters nearby where seniors can catch a movie. Additionally, cafes provide cozy spots for socializing and enjoying a cup of coffee. Nature lovers will appreciate the parks in the vicinity, providing opportunities for outdoor recreation and relaxation. Lastly, there are multiple places of worship in the area catering to various religious denominations. Overall, this neighborhood offers a mix of essential services and recreational opportunities for seniors seeking a comfortable and convenient living environment.

Pharmacies

• Walgreens (0.6 miles)
• CVS Pharmacy (2.1 miles)
• CVS Pharmacy (2.2 miles)
• Walgreens (2.7 miles)
• CVS Pharmacy (2.8 miles)
• Walgreens (3.2 miles)
• CVS Pharmacy (3.7 miles)

Hospitals

• Emory Johns Creek Hospital (0.7 miles)

Physicians

• Pandya Medical Center (1.1 miles)
• May River Dermatology (1.2 miles)
• Internal Medicine Associates of John Creek (1.9 miles)
• River Parc Internal Medicine (3 miles)
• Allergy and Asthma Consultants (3.8 miles)
• Maxa Internal Medicine (3.9 miles)
• Thomas Eye Group - Suwanee Office (4.8 miles)

Restaurants

• Chick-Fil-A (1.1 miles)
• Five Guys Burgers & Fries (2.2 miles)
• Ariana Kabob House (2.8 miles)
• McDonald's (2.9 miles)
• Mangia Ristorante & Pizzeria (2.9 miles)
• Chick-Fil-A (3.3 miles)
• Wendy's (3.4 miles)

Theaters

• Regal Medlock Crossing & RPX (2.9 miles)
• Regal Avalon (5.9 miles)
• AMC Avenue Forsyth 12 (6.8 miles)
• AMC DINE-IN North Point Mall 12 (7 miles)

Cafes

• Alchemist Trading Co. (2.9 miles)
• Panera Bread (3 miles)
• Starbucks (4.3 miles)
• Starbucks (4.8 miles)
• Starbucks (6.1 miles)
• Panera Bread (6.8 miles)
• Starbucks (6.9 miles)

Parks

• Chattahoochee Pointe Park (3.1 miles)
• Union Hill Park (4.2 miles)
• Suwanee Creek Park (5.4 miles)
• Peachtree Corners Town Green (5.8 miles)
• Big Creek Greenway Trailhead (5.9 miles)
• Shorty Howell Park (5.9 miles)
• PlayTown Suwanee (6.1 miles)

Places of Worship

• Perimeter Church (3.2 miles)
• North Point Community Church (4.9 miles)
• First Baptist Church-Duluth (5.4 miles)
• St Brigid Catholic Church (5.5 miles)
• Shirdi Sai Temple of Atlanta (5.7 miles)
• Sri Krishna Vrundavana (5.9 miles)