St Francis Manor Apartments

Pros

• The office staff at St. Francis Manor are wonderful, understanding, caring, and empathetic.
• Saint Francis Manor's staff are helpful, professional, and highly communicative.
• The experience at Saint Francis Manor is great and highly recommended.
• St. Francis Manor is accommodating to contractors and their work.
• Manager Bonnie is a dream to work with.
• The staff truly care about the community.
• The back area with the water and deck is absolutely gorgeous.
• Residents love living at St. Francis Manor.

Cons

• A reviewer claimed Bonnie made the resident's life a living nightmare, hounding them by sharing health information, threatening eviction, and ultimately evicting them while withholding the security deposit.
• Bonnie is described as cruel and callous, showing no mercy to someone who was ill.
• Linda the office lady is described as very rude with no customer service skills, making the reviewer feel discriminated against because of their Spanish accent.
• A reviewer stated they would give less than one star due to Bonnie's behavior.
• It is suggested that St. Francis Manor is not suitable for the whole community to live in.

Review

Saint Francis Manor emerges in these notes as a place that many residents and associates hold in genuine regard, thanks largely to the people who run the on-site offices and manage daily interactions. Several comments spotlight two office staff members who are described as understanding, caring, and empathetic. The sentiment is that their approach to people - whether a prospective resident, a family member, or a plumber on a job - embodies a level of humanity that is increasingly rare. The voices here are grateful for the courtesy and consideration they receive, and they express relief that such compassionate souls still operate in this kind of community setting.

Across years of experience, many accounts describe Saint Francis Manor as a place that consistently delivers helpful, professional, and communicative service. One reviewer highlights eight years of positive engagement, calling the staff helpful and professional and praising the quality of communication. The overall takeaway is that the manor can be relied upon for a steady, supportive presence, with a strong recommendation to others considering this type of living arrangement. In this view, the manor isn't just a building but a community where residents and their families feel informed and respected.

There are also examples of constructive collaborations with the wider ecosystem surrounding Saint Francis Manor. The manor's decision to hire Oliver's Plumbing to re-pipe two apartment buildings is remembered positively, partly because the staff were accommodating to plumbers and expressed appreciation in tangible ways - cards of thanks for a job well done. The gesture, to many, signals a culture of recognition and courtesy that extends beyond the walls of the manor itself and into the relationships that keep the apartments running smoothly.

Bonnie, a manager associated with the manor, appears in several threads with a mix of praise and critique. One account describes Bonnie as a "dream to work with" on a particular project, with an expectation of continued collaboration in the future. That sentiment contrasts with a more troubling account detailing years of distress caused by Bonnie for a resident who was ill. In that negative perspective, Bonnie allegedly revealed another resident's health information to others, threatened eviction while the resident was hospitalized despite timely rent payments, and ultimately withheld a security deposit after an eviction. The reviewer frames Bonnie as cruel and callous in those moments, urging others to be wary if they're considering Saint Francis Manor for a loved one. The juxtaposition of these experiences underscores that individual interactions can shape the broader impression of management in meaningful ways.

The tapestry of reviews includes several heartfelt tributes to the enduring presence of the manor in the lives of families. One reviewer recalls Saint Francis Manor as a great place for their mother over twelve years, praising the staff for caring deeply about the community. Another mentions how the manor's culture feels warm and welcoming, recalling that staff were gracious hosts to a club long ago and noting how kind and genuine the people there were. In these portraits, the property is not just a residence but a longtime home that carries fond memories, even as it sits within a broader, evolving landscape of care and community life.

Not all comments are uniformly glowingly positive, however. A few voices raise concerns about interactions in the office, with one person describing Linda, an office staff member, as rude and lacking customer service skills. Allegations of discrimination tied to a Spanish accent are also voiced, reflecting a perception that a certain person was treated unfairly. Another line of critique gestures toward a sense that the community is not inclusive of everyone, with a pointed reminder that it is a senior living setting rather than a broader community space. Taken together, these notes remind readers that even in well-regarded environments, there are moments that can leave a sour impression and invite scrutiny and improvement.

Amid the varied feedback, there are also instances of positive, practical assistance and welcome-minded actions. Several excerpts describe warm, accessible conversations and even proactive steps to help someone navigate the application process, such as Bonnie placing an application on a mailbox for easy pickup during busy times. The tone of these snippets is hopeful and collaborative - an impression of a place where staff try to meet people where they are and make the process a bit smoother in challenging circumstances. And there are simple, glowing affirmations - "Love it!," "I've lived here and love it," and specific nods to enjoyable amenities like a water feature and a deck area - painting a picture of Saint Francis Manor as a site with pleasant, shareable spaces that contribute to residents' daily happiness.

Events and community life also surface in these reflections. A note about Lakeside cafe and an Easter brunch hints at ongoing programming that accompanies the living experience, offering occasions for social connection and enjoyment. Even one sentence that simply says "P.S. The back area with the water and deck is absolutely gorgeous" captures how a well-designed outdoor space can become a cherished part of daily life. Across the remarks, Saint Francis Manor appears as a place where people form memories - some bright, some fraught with conflict - yet with an overarching sense that the community is real, active, and deeply meaningful to those who call it home or work with it.

In sum, the body of remarks presents a complex portrait: Saint Francis Manor is celebrated for compassionate, approachable office staff and a long history of helpful, communicative service, with many residents and affiliates describing it as a home where they felt cared for over years. Positive collaborations with vendors, a few standout staff members who are regarded as professional and kind, and a sense of community life all contribute to a largely favorable reputation. At the same time, the collection does not shy away from critical voices - claims of privacy breaches, eviction disputes, perceived disrespect, and discriminatory behavior - reminding readers that experiences can vary and that ongoing attention to privacy, fairness, and inclusive service remains essential to the wellbeing of every resident. The tapestry is rich, and for many, Saint Francis Manor represents a place of genuine care, mixed with the realities and challenges of managing a senior living community.

This area of Vero Beach, Florida offers a convenient and accessible location for senior living. With a variety of physicians, pharmacies, and healthcare facilities within close proximity, residents can easily access medical care when needed. Additionally, there are numerous dining options nearby, ranging from casual cafes to upscale restaurants, providing ample choices for dining out. The presence of parks and places of worship offer opportunities for relaxation and spiritual fulfillment. Transportation options such as car rental services and the municipal airport ensure ease of travel for both residents and visiting family members. The nearby theater provides entertainment options, while cafes like Starbucks and Panera Bread offer spaces for socializing with friends. Overall, this area is well-equipped to meet the needs of seniors seeking a comfortable and vibrant community in Vero Beach.

Physicians

• Christopher Tardif, MD (0.1 miles)
• Stuart Pain Management Center (0.7 miles)
• Diabetes & Endocrine Associates (0.7 miles)
• Michael Barry Wein (1 miles)
• Konforti Wellness Center (1 miles)
• Dr Melvin (1.1 miles)
• Indian River Walk In Clinic (1.3 miles)

Pharmacies

• Health Mart Pharmacy (0.4 miles)
• Osceola Pharmacy (0.4 miles)
• Walgreens (0.9 miles)
• CVS Pharmacy (1 miles)
• Walmart Pharmacy (1.1 miles)
• Health Mart Pharmacy (1.4 miles)
• Jmac Partners (1.5 miles)

Restaurants

• Taco Dive (0.4 miles)
• Post & Vine (0.4 miles)
• Southern Social (0.4 miles)
• Baci Trattoria (0.4 miles)
• Kilted Mermaid (0.4 miles)
• Blue Agave (0.5 miles)
• Station 49 (0.5 miles)

Parks

• Pocahontas Park (0.6 miles)
• Lagoon Greenway (2 miles)

Places of Worship

• Calvary Chapel Vero Beach (0.8 miles)
• Trinity Episcopal Church (0.9 miles)

Transportation

• Avis Rent A Car (0.8 miles)
• Vero Beach Municipal Airport (VRB) (1.4 miles)
• Vero Beach Municipal Airport (KVRB) (1.5 miles)
• Paris Air (1.9 miles)

Theaters

• The Majestic 11 (0.8 miles)

Cafes

• Starbucks (1.2 miles)
• Panera Bread (1.5 miles)

Hospitals

• Indian River Medical Center (1.8 miles)
• Medical Specialty Procedures L.C (1.8 miles)
• Labor And Delivery (1.9 miles)
• Indian River Memorial Hospital Heliport (2 miles)
• Indian River Memorial Behavioral (2 miles)