Miramar Plaza Apartments

Pros

• Justine is described by residents as professional, friendly, and attentive.
• The maintenance crew, especially Jose, is knowledgeable, reliable, and dedicated.
• The community feels welcoming and family-friendly, with children and neighbors interacting warmly.
• The 24-hour laundry room is a convenient feature for families.
• The amenities - including the fitness center, a newly renovated clubhouse, a playground, and a picnic area - are highly valued.
• The garden and neighborhood are beautiful and feel safe.
• Justine helps residents with school-related documentation and coordinates repairs promptly.
• Management is praised for improvements and for enforcing rules.

Cons

• The new female manager is very rude, ignores residents, and always shows attitude.
• The manager accused residents of stealing a DoorDash order and later realized it was a mistake.
• The manager told a resident that this is not a refugee camp.
• The manager towed a resident's car without giving any warning.
• The manager is accused of bad behavior and of disliking someone named Ashan.
• The new manager is described as not knowing how to handle situations and as causing trouble for residents.
• Some reviewers urge the property owner to replace the manager due to her conduct.

Review

Miramar Plaza Apartments presents a case study in contrasts. For many families and visitors, the complex exudes charm from its layout to its amenities, and it has cultivated a strong sense of community. Long-time residents describe a place that felt welcoming from the start: well-kept grassy spaces where kids could play, a central little park that remained clean, and a fitness room that kept busy households active. The apartments themselves were initially praised for modern touches - new appliances and clean carpeting - contributing to a feeling of comfort as soon as most families moved in. The atmosphere was punctuated by a friendly, professional office presence, most often associated with a manager who seemed like a trusted elder sister to many residents, offering guidance and a calm, respectful demeanor.

A recurring thread in these stories is the high level of personal attention residents once received from the on-site team. One resident and her husband quickly felt drawn to Miramar after an earnest search; the husband's first impression - "This is the one" - turned out to be shared after their move-in, as they found the community to be welcoming both to their young children and to newcomers in general. The manager, described in several accounts as Justine, was repeatedly praised for professionalism and warmth. Families recall how Justine (or the team she led) helped with practical needs - from coordinating documentation for school requirements to answering questions about the amenities and layouts. A sense of security and belonging grew from small daily interactions: residents and even kids greeting the office staff, and a maintenance crew led by Jose that felt as close as a second family to many tenants.

The tour experience described by visitors reinforces the same pattern of strong, informative engagement. A guest who arrived without an appointment was nevertheless guided through the property by a staff member who offered comprehensive, friendly explanations of all the amenities - fitness facilities, a newly renovated clubhouse, a playground, and a picnic area. The depth of knowledge about the property and the neighborhood helped shape a positive impression, and the same staff member's enthusiasm for community life - tips about nearby restaurants and shops - left a lasting sense that Miramar Plaza was a well-connected place to live. For a time, this combination of attentive staff and robust amenities painted a picture of a well-rounded, pleasant living environment.

Yet, as with any large property, opinions diverge, particularly after a management transition. Several residents recount a shift in tone and approach with the arrival of a new manager, described in some posts as a departure from the earlier, more accommodating style. A number of accounts paint the new management as rude or unprofessional, claiming that interactions became less about resolution and more about confrontations. Specific allegations include being accused of theft, a trip through the cameras that allegedly proved a mistake, and harsh remarks directed at residents - such as comments about not turning a refugee camp into Miramar or other insensitive exchanges. Parking tensions and towing without warning are also cited, along with frequent office absences and a pattern of what some describe as dismissive attitudes when residents try to raise concerns. In this thread, the manager's demeanor and handling of everyday issues left some long-standing tenants feeling unsettled and unvalued.

Alongside these criticisms, there are voices that insist the changes brought by the newer management are real and beneficial. Several residents argue that the current management team has started enforcing rules more consistently, pursuing planned improvements, and improving communication with tenants. Reports of a more active focus on property upkeep - timely lighting fixes, tree care, and a plan to replace aging units - are presented as evidence of a longer-term commitment to the community. In these narratives, Justine (the manager referenced by several accounts) is seen as kind, attentive, and far more engaged with residents than before, with some mentioning that the management has become more responsive to issues as they arise. For them, the shift is not a blanket condemnation of the complex but a call for steady, respectful management that can balance firmness with courtesy.

Against this backdrop, the maintenance team remains a standout feature of Miramar Plaza. Jose, in particular, is remembered as a reliable, knowledgeable technician who solves problems with ease and kindness. The sentiment is clear: regardless of management's ups and downs, the maintenance crew earns consistent praise for their dedication and effectiveness. This reliability helps anchor residents' overall satisfaction, especially for families who need quick, dependable fixes to keep daily life running smoothly. In the midst of contrasting management experiences, the maintenance staff's competence provides a steadying influence and a tangible reason why many renters continue to call Miramar Plaza home.

Taken together, the reviews sketch a place of considerable appeal and undeniable complexity. Miramar Plaza Apartments offers a family-friendly environment with ample amenities, a central park feel, and a friendly, engaging atmosphere - at least for those who encounter the team that has kept the property welcoming. The quality of the experience, however, appears closely tied to the management style at any given time. Some residents describe a nurturing, communicative leadership that drives improvements, while others recount encounters with a managerial approach they felt was discourteous or unprofessional, coloring their day-to-day experiences in less favorable ways. For anyone considering a move to Miramar Plaza, it may be wise to visit with questions ready about current management expectations, to tour the grounds with notes on parking, and to meet both the leasing staff and maintenance team to get a balanced sense of how daily life here is being shaped - and how it might fit a family's needs.

This part of Sunnyvale, California offers a variety of amenities and services that cater to the needs of seniors. With multiple parks nearby, such as Ponderosa Park and Machado Park, residents can enjoy outdoor activities and nature walks. There are also several pharmacies within a short distance for easy access to medications. In terms of healthcare, there are reputable physicians' offices and hospitals in the vicinity, including VHC Sunnyvale Clinic and El Camino Hospital. The area also provides convenient transportation options with Apple Park Transit Center and Sunnyvale Caltrain Station nearby. For leisure activities, seniors can visit AMC DINE-IN Sunnyvale 12 & IMAX or attend services at Calvary United Methodist Church. Overall, this neighborhood offers a mix of recreational opportunities, healthcare facilities, and convenience for seniors looking to settle in a vibrant community in Sunnyvale.

Parks

• Ponderosa Park (0.3 miles)
• Machado Park (0.7 miles)
• Earl J Carmichael Park (1 miles)
• Central Park (1.9 miles)
• Maywood Park (2.1 miles)
• Portal Park (2.5 miles)
• Serra Park (2.5 miles)

Pharmacies

• Walgreens (0.7 miles)
• CVS Pharmacy (1.4 miles)
• Walgreens (1.8 miles)
• CVS Pharmacy (2 miles)
• CVS Pharmacy (2.1 miles)
• Walgreens (2.2 miles)
• Rite Aid (2.3 miles)

Cafes

• Sunright Tea Studio (0.9 miles)
• 7 Leaves Cafe (1.7 miles)
• Apple Park Café (1.8 miles)
• Starbucks (2.1 miles)
• Caffe Macs (2.4 miles)
• Panera Bread (3.2 miles)
• Coffee & Water Lab (3.3 miles)

Physicians

• VHC Sunnyvale Clinic (1.3 miles)
• Santa Clara Valley Health & Hospital System (1.3 miles)
• Palo Alto Medical Foundation (1.5 miles)
• Vaughn, Sarah Spring Fertility Management (1.9 miles)
• Abbott Vascular (2.1 miles)
• Silicon Valley Eye Physicians (3.1 miles)
• Allergy & Asthma Associates Of Northen California (3.4 miles)

Restaurants

• In-N-Out Burger (1.3 miles)
• McDonald's (1.4 miles)
• Falafel Stop (1.8 miles)
• McDonald's (1.9 miles)
• Faultline Brewing Company (2 miles)
• Chick-Fil-A (2.1 miles)
• In-N-Out Burger (2.3 miles)

Transportation

• Apple Park Transit Center (1.7 miles)
• Sunnyvale Caltrain Station (2.1 miles)
• Santa Clara Transit Center (3.6 miles)
• Santa Clara Caltrain Station (3.6 miles)
• Terminal A (4 miles)
• The Club at SJC (4.1 miles)
• Norman Y. Mineta San Jose International Airport (SJC) (4.1 miles)

Theaters

• AMC DINE-IN Sunnyvale 12 & IMAX (1.9 miles)
• AMC Mercado 20 (2.3 miles)

Hospitals

• Surgery Center Mountain View (3.7 miles)
• O'Connor Hospital (4.1 miles)
• El Camino Hospital (4.4 miles)
• Valley Health Center Bascom (4.9 miles)

Places of Worship

• Calvary United Methodist Church (4.7 miles)