All Hollows Community

Pros

• The staff are very supportive and friendly.
• The building is neat and tidy.

Cons

• The elevator was out of order for seven months in 2023.
• In 2024, the elevator has been out of order for three weeks so far.
• The tenants are suffering walking up and down the stairs.
• The stairwell is extremely hot and suffocating.
• Washing machines are always out of order.
• There is no air to breathe inside the hallways.
• The hallways are permeated by a stench of recycled items.
• Management is a joke.
• The stupidity of Mercy Housing Management is akin to that of a mushroom.
• All Hallows should be renamed All Hallows Cemetery, a place where seniors come to die.

Review

All Hallows Community at 1711 Oakdale Ave in San Francisco is described as a senior apartment building operated by Mercy Housing. The person sharing the experience has lived there for three years and notes they are fifty years old, framing the perspective from someone who is navigating aging and daily life in a multi-story complex. The account paints a picture of a residence that, on many fronts, is struggling to meet basic needs and safety expectations for its elder residents.

A major point of concern centers on the building's elevator, a lifeline for those with limited mobility. In 2023, the elevator was out of service for seven months, a disruption that would have forced residents to climb stairs for an extended period and likely affected medical appointments, grocery trips, and overall independence. The situation re-emerged in 2024, with the elevator currently out of order for three weeks at the time of the report, leaving tenants to contend with stair access once again. The extended outages are portrayed as a chronic burden that compounds the challenges of aging within the facility.

The consequences of the outages go beyond mere inconvenience. Tenants are described as suffering from the necessity of repeatedly navigating stairs, which is a significant safety and health concern for older adults. The stairwell is depicted as extremely hot and stifling, contributing to an environment that feels oppressive and potentially unsafe. These conditions, combined with ongoing issues like malfunctioning laundry facilities, suggest a building where essential day-to-day activities - getting dressed, bathing, washing clothes - become more strenuous and time-consuming than they should be for seniors.

Hygiene and air quality problems are also highlighted. Washing machines are consistently out of order, creating further friction for residents who need to do laundry regularly. In addition, there is a pervasive sense of poor air circulation inside the hallways, accompanied by what is described as a strong, persistent odor associated with recycling being dragged through the building. The result is an environment where residents must contend with both physical exertion and uncomfortable, lingering smells as they move through common areas and along corridors.

The reviewer's feelings about management are harsh. They characterize Mercy Housing's administration in unflattering terms, describing it as a "joke" and implying a level of incompetence or disconnect in addressing residents' concerns. The critique extends to the broader management culture, with phrases that convey frustration and disappointment over how issues are handled, prioritized, or communicated. There is also a striking, hyperbolic sentiment suggesting the building may feel more like a cemetery for seniors than a community, underscoring a deep sense of neglect and despair about the living conditions.

Despite the scathing critique of management, the review acknowledges positive aspects in a contrasting light. The staff are described as super neat and tidy, with a reputation for being supportive and friendly. This suggests that residents perceive a clear division between the day-to-day interactions with frontline staff, who provide warmth and assistance, and the leadership or procedural aspects of property management, which are perceived as failing to deliver reliable and timely solutions.

Taken together, the account presents a complex picture of All Hallows Community. On one hand, residents are dealing with serious operational failures - reliable elevator access, functional laundry facilities, and breathable, safe hallways - that directly affect daily living and well-being. On the other hand, there is recognition of the human element behind the building: dedicated staff who show care and courtesy in their roles, offering a level of support and friendliness that stands in stark contrast to the reported shortcomings of management. The overall impression is one of a community with strong frontline care but a pressing need for substantive improvements in governance, infrastructure maintenance, and environmental conditions to ensure residents can live with the dignity and safety they deserve.

This part of San Francisco, California, offers a variety of amenities and services that cater to seniors looking for a comfortable and convenient living environment. With multiple parks within a short distance, residents can enjoy outdoor activities and beautiful green spaces. The presence of several pharmacies ensures easy access to necessary medications and healthcare needs. Additionally, the abundance of cafes, restaurants, and theaters provides opportunities for socializing and entertainment. For medical care, there are reputable physicians' offices nearby, as well as hospitals for more serious health concerns. Public transportation options like the Caltrain Station and MUNI Metro Station offer convenient ways to get around the city. Overall, this area is well-equipped to provide a fulfilling lifestyle for seniors looking to make San Francisco their home.

Parks

• Bernal Heights Park (1.3 miles)
• Precita Park (1.3 miles)
• Potrero Hill Recreation Center (1.4 miles)
• Holly Park (1.5 miles)
• McKinley Square (1.8 miles)
• Esprit Park (1.8 miles)
• Crane Cove Park (2 miles)

Pharmacies

• Walgreens (1.4 miles)
• Walgreens (1.7 miles)
• Walgreens (1.9 miles)
• Walgreens (2.5 miles)
• Walgreens (2.6 miles)
• Walgreens (2.9 miles)
• Walgreens (2.9 miles)

Cafes

• Sightglass Coffee (1.9 miles)
• Four Barrel Coffee (2.7 miles)
• SPRO Coffee Lab (2.7 miles)
• Le Marais Bakery (2.7 miles)
• Neighbor's Corner (2.9 miles)
• Sightglass Coffee (3 miles)
• Cafe Réveille (3.3 miles)

Restaurants

• True Laurel (1.9 miles)
• Garden Creamery (2.2 miles)
• Good Good Culture Club (2.4 miles)
• SF Eagle (2.6 miles)
• Hi Tops (3 miles)
• Deli Board (3 miles)
• Twin Peaks (3.2 miles)

Theaters

• Alamo Drafthouse New Mission (2 miles)
• AMC Metreon 16 (3.4 miles)
• Alamo Square (3.5 miles)
• AMC Kabuki 8 (4 miles)
• Regal Stonestown Galleria Screenx, 4Dx, & RPX (4.6 miles)

Physicians

• Noe Valley Pediatrics (2.1 miles)
• One Medical (3.1 miles)
• Golden Gate OBGYN (4.8 miles)

Places of Worship

• Church of the Epiphany (2.7 miles)

Transportation

• San Francisco Caltrain Station (2.8 miles)
• West Portal MUNI Metro Station (4 miles)

Hospitals

• Laguna Honda Hospital & Rehabilitation Center (3.7 miles)