Rancho Village

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  • Interior

    A cozy living room with comfortable seating, a coffee table, and decorative elements like artwork and plants.

  • Outdoors

    A comfortable residential building with a well-maintained lawn and surrounding trees basking in sunlight.

  • Decor

    A spacious lobby area featuring a central table with floral decorations, surrounded by multiple floors and balconies adorned with greenery.

  • Living Room

    A cozy living room with modern furniture, featuring a TV and large windows that let in natural light.

  • Building

    A sunny view of a residential building with a tile roof and landscaped entrance.

  • Architecture

    A building with a covered entrance and circular driveway, surrounded by landscaped gardens.

  • Bedroom

    A cozy bedroom with elegant lamps and decorative pillows.

  • Trees

    A multi-story residential building with balconies set against a clear blue sky.

  • Windows

    A spacious and well-lit meeting room with tables, chairs, and a television.

  • Dining

    A beautifully set dining room table with elegant decor and abundant natural light.

  • Landscaping

    A residential building with a landscaped entrance under a clear sky.

  • Kitchen

    A compact kitchen area with light wooden cabinets, a white refrigerator topped with plants, and a small dining table decorated with flowers.

  • Lighting

    A cozy recreation room featuring a stylish pool table and comfortable seating.

  • Seating Area

    A well-lit waiting room with arranged chairs and a desk, featuring large windows and indoor plants.

Rancho Village

39630 Fairway Drive, Palmdale, CA 93551

For more information about senior living options: (844) 490-3973

4.4 from 72 reviews
5 stars
53
4 stars
8
3 stars
4
2 stars
1
1 stars
6

Independent Living

Overall Review of Rancho Village

Pros

  • pro The staff are friendly, polite, and genuinely caring.
  • pro The chef does a great job preparing meals.
  • pro It is an amazing place for seniors to live, make friends, and create memories, with attentive staff and plenty of activities.
  • pro The facility is well maintained, clean, and the staff are friendly.
  • pro The sales manager Diane Davis was patient, answered questions in detail, and made them feel at home.
  • pro My mother loves living there; it is safe, secure, clean, and welcoming.
  • pro The staff, including Michelle Cochran (Director) and Jose (Maintenance), helped expedite getting her resettled.
  • pro The overall operation and management are friendly and considerate, and go out of their way to be helpful.

Cons

  • pro Danica at the front desk is rude and her attitude makes residents feel unwelcome.
  • pro The manager Donika speaks to residents in a rude and dismissive tone, making them uncomfortable and afraid to raise concerns.
  • pro Many long-time tenants are looking for another place because of the manager's tone and lack of respect.
  • pro There are punitive policies, such as public reprimands for late arrivals and forcing residents to sit at a "time-out" table.
  • pro The coffee station has been blocked off, with some calling the setup prison-like.
  • pro Residents are allegedly forced to use a single overpriced care agency with poor English-speaking staff.
  • pro There is serious understaffing and perceived intimidation by the general manager, who bullies staff.
  • pro The food quality is inconsistent and sometimes poor (watery soup, dry chicken).
  • pro Front doors have reportedly been left unlocked all night, creating safety concerns for immobile residents.

Review

This community emerges in two very different lights depending on who you ask. For many residents and their loved ones, it's a place that can feel like a home - safe, clean, and full of activity where friendly staff and attentive caregivers make daily life easier. There are shining moments when the facility is described as well maintained, with a calm, welcoming atmosphere, and when the dining room, the chef, and activity organizers are praised for their warmth and professionalism. In these voices, the community shines: someone notes that the staff are wonderful, kind, and truly caring, and families repeatedly point to particular individuals - directors, nurses, and maintenance personnel - whose efforts go above and beyond to make life smoother for their loved ones.

But alongside the compliment sandwich, there is a persistent current of frustration that many residents and their families describe in almost the same breath. Central to the complaints is the behavior of a particular manager, named Donika or Danica in some accounts, whose tone and manner are characterized as rude, dismissive, and intimidating. Across several reviews, neighbors recount being spoken to in a way that feels belittling when concerns are raised, and some describe a chilling effect where residents fear bringing up issues for fear of confrontation or retaliation. The impact of this management style is not just unpleasant - it's described as driving people away, dimming the sense of security and belonging that should come with a long-term home.

Concerns about the dining room and daily routines sit closely alongside these management issues. Some residents report being treated with snide remarks when asking for small changes or accommodations, and a few describe policies that feel punitive or opaque - such as seating residents who arrive late at a "time-out" or back-of-house table. There are also troubling anecdotes about access being restricted in service areas, with coffee stations blocked or roped off, and even references to a joking comparison of the facility to a prison. Translating these impressions into everyday life, families say that the warmth of the dining room and the attentiveness of the wait staff can be overshadowed by a climate of fear or discomfort when policies are enforced in a heavy-handed way.

Amid these concerns, there are also stories of extraordinary care and resilience. Several reviews speak to staff who go out of their way to help ? people like Diane Davis, the sales manager at one point, or Michelle Cochran, a director, who are repeatedly described as patient, knowledgeable, and genuinely invested in making residents feel at home. The maintenance team, too, is singled out for helping a mother with moves or ensuring connections for phones and electronics endure through changes in living arrangements. These positives provide a strong counterpoint to the criticisms and show that, for some families, the facility can be a truly supportive and loving place when the right people are in the right roles.

There are also deeper concerns about safety, staffing, and operations that recur across accounts. Several reviews point to understaffing and a sense that the facility's leadership is disconnected from the day-to-day realities of care. Evocations of frightened, elderly residents, someone wandering the halls, and a general sense that not everything is as secure or well-supervised as it should be arise in multiple voices. Some families allege aggressive behavior toward residents, threats of eviction, and policies that feel coercive rather than collaborative. There are even alarming claims about the handling of a care agency that is pushed on residents, including high costs, language barriers, and questions about who is overseeing care decisions for those who rely on assistance inside the building. A few reviewers mention serious organizational tensions, including lawsuits or disputes that hint at a broader pattern of conflict within management.

Financial and procedural frustrations add another layer to the mix. A number of accounts detail billing and payment issues, such as a large overpayment that disappeared from a relative's account after online processing problems, with repeated promises of refunds that stall or fail to materialize. Some families describe a sense of being nickel-and-dimed, with concerns about lease terms, perceived predatory practices, and limited avenues for escalation beyond the local management office. The sense of being locked into expensive services with limited recourse is compounded by reports that corporate channels are sometimes hard to reach, leaving families feeling stuck in a cycle of frustration.

In the end, what emerges is a community that holds both strong praise and sincere concerns. On the one hand, there are moments of genuine gratitude for attentive staff, a clean and well-maintained environment, meaningful activities, and care that clearly comes from the heart. On the other hand, persistent complaints about a particular manager's approach, the tone used when addressing resident concerns, and the way policies are enforced cast a long shadow over the daily experience for many residents and their families. The same facility that can feel like a warm, welcoming home to some can feel like a difficult, fear-filled place to others, depending on which staff are present, how policies are applied, and how effectively leadership listens and responds to the needs and anxieties of a vulnerable population. The result is a complex, multi-voiced portrait of a community striving to balance compassion with accountability, at times succeeding beautifully, and at other times faltering in the very aspects of care that residents value most: kindness, dignity, and a sense of home.

Features

Housing

  • 52 resident community capacity 52 resident community capacity

Types of Care

  • Independent Living Independent LivingIndependent living communities are important for seniors because they offer a safe and supportive environment where older adults can live independently while still having access to amenities and services that enhance their quality of life. These communities provide social opportunities, recreational activities, and assistance with daily tasks, promoting overall well-being and allowing seniors to maintain their independence for as long as possible.

Amenities

  • Air-conditioning Air-conditioningAir conditioning is important for seniors as they are more vulnerable to heat-related illnesses and may have underlying health conditions that make it difficult for them to regulate their body temperature. It helps to keep them comfortable, safe, and healthy in hot weather.
  • Beauty salon Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
  • Cable or satellite TV Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
  • Computer center Computer centerA computer center is essential for seniors as it provides access to technology, communication tools, and resources that can enhance their daily lives. It allows them to stay connected with loved ones, engage in online activities, and learn new skills, ultimately promoting socialization and mental stimulation.
  • Dining room Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
  • Fitness room Fitness roomHaving a fitness room in a senior living community is essential for seniors to stay active, maintain their physical health, and improve their overall well-being. Regular exercise can help prevent falls, reduce the risk of chronic diseases, and promote mental sharpness. It also provides social opportunities for residents to connect with others and enjoy a sense of community.
  • Fully furnished Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
  • Gaming room Gaming roomGaming rooms are important for seniors as they provide a fun and engaging environment for socializing, cognitive stimulation, and physical activity. Games can improve memory, problem-solving skills, and overall mental well-being while fostering friendships and reducing feelings of isolation.
  • Garden GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
  • Housekeeping services Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
  • Kitchenette KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
  • Move-in coordination Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
  • Outdoor space Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
  • Private bathrooms Private bathroomsPrivate bathrooms are important for seniors in senior living communities because they provide independence, dignity, and comfort. Having a private bathroom allows seniors to maintain their personal hygiene routines without the need for assistance, promoting a sense of autonomy and privacy. Additionally, private bathrooms help prevent the spread of infections and provide a safe and clean environment for seniors to navigate safely.
  • Restaurant-style dining Restaurant-style diningRestaurant-style dining is important for seniors because it allows them to enjoy delicious, nutritious meals in a social and upscale setting. This enhances their dining experience, promotes healthy eating habits, and fosters socialization with fellow residents, ultimately contributing to their overall well-being and quality of life.
  • Small library Small librarySmall libraries are important for seniors as they provide access to a variety of reading materials, including books, newspapers, and magazines. This can help stimulate their minds, keep them engaged, and provide a sense of community through book clubs and other social activities. Additionally, reading has been shown to improve cognitive function and overall mental well-being in older adults.
  • Telephone TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
  • Wellness center Wellness centerWellness centers are important for seniors because they offer a variety of programs and services that promote physical, mental, and emotional well-being. These centers provide opportunities for exercise, socialization, education, and relaxation, helping seniors maintain their overall health and quality of life.
  • Wi-Fi/high-speed internet available Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.

Transportation

  • Community operated transportation Community operated transportationCommunity operated transportation is crucial for seniors as it provides them with the means to access essential services, social activities, and medical appointments. It allows seniors to maintain their independence and quality of life by ensuring they can participate in activities outside of their homes. Additionally, community-operated transportation services offer a safe and reliable way for seniors to travel without having to rely on family or friends for assistance.
  • Transportation arrangement Transportation arrangementTransportation arrangements are crucial for seniors as they may face challenges with driving, mobility, or access to public transportation. Having reliable transportation services ensures that seniors can easily attend appointments, social activities, and maintain their independence and quality of life.
  • Transportation arrangement (non-medical) Transportation arrangement (non-medical)Transportation arrangements are essential for seniors as they provide access to essential services, activities, and social interactions outside the home. This service helps maintain independence, mobility, and overall well-being for seniors who may have limited transportation options.
  • Transportation to doctors appointments Transportation to doctors appointmentsTransportation to doctors appointments is crucial for seniors as it ensures they have access to necessary medical care and support, promoting their health and well-being. It allows them to receive timely treatment, monitor existing conditions, and address any new health concerns efficiently. Additionally, transportation services can help seniors maintain their independence and quality of life by enabling them to stay connected with their healthcare providers.

Care Services

  • 12-16 hour nursing 12-16 hour nursing12-16 hour nursing care is crucial for seniors in order to ensure around-the-clock monitoring, timely medication administration, and prompt response to any health concerns or emergencies. This level of care helps to promote the overall well-being and safety of seniors living in senior living communities.
  • 24-hour call system 24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities.
  • Assistance with dressing Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
  • Meal preparation and service Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
  • Medication management Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
  • Mental wellness program Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults.

Dining

  • Diabetes diet Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
  • Special dietary restrictions Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.

Activities

  • Community-sponsored activities Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults.
  • Concierge services Concierge servicesConcierge services are essential for seniors as they provide assistance with daily tasks and errands, enhance their quality of life by offering convenience and personalized care, and promote a sense of safety and security.
  • Fitness programs Fitness programsFitness programs are crucial for seniors as they help improve strength, flexibility, balance, and overall well-being. Staying active can reduce the risk of chronic diseases, improve mental health, and enhance quality of life in older adults.
  • Planned day trips Planned day tripsPlanned day trips are important for seniors because they offer opportunities for socialization, mental stimulation, and physical activity. They provide a change of scenery and help seniors stay engaged and connected to their community, promoting overall well-being and quality of life.
  • Resident-run activities Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers.
  • Scheduled daily activities Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.

Description

Rancho Village in Palmdale, CA is a vibrant and bustling assisted living community that offers residents a wide range of amenities and services to ensure their comfort and well-being.

For those looking to pamper themselves, there is a beauty salon on-site where residents can get their hair done or enjoy a relaxing spa treatment. Cable or satellite TV is available in each apartment for entertainment purposes. The community also provides community-operated transportation for residents who need assistance getting around.

The computer center offers residents the opportunity to stay connected with loved ones through email and social media. Dining at Rancho Village is a delightful experience, with restaurant-style dining offering delicious meals prepared by skilled chefs. Special dietary restrictions are accommodated.

Residents have access to various recreational facilities such as a fitness room and gaming room. Outdoor space includes gardens where residents can stroll and enjoy nature. There is also a small library for book lovers and a wellness center where residents can attend classes or receive specialized care.

Each apartment in Rancho Village is fully furnished for convenience, complete with private bathrooms and kitchenettes. Housekeeping services are provided to help keep apartments clean and tidy.

Medication management is available for those who require assistance with their medications, along with 24-hour call systems for emergencies. The mental wellness program focuses on promoting emotional well-being among residents.

Transportation arrangements are easily made for non-medical purposes as well as doctors' appointments. The community offers move-in coordination to assist new residents in settling comfortably into their new home.

Wi-Fi/high-speed internet ensures that residents stay connected digitally, while concierge services are available to cater to any specific needs or requests. A variety of fitness programs, planned day trips, resident-run activities, and scheduled daily activities keep residents engaged and entertained.

With several cafes, parks, pharmacies, physicians, restaurants, and hospitals conveniently located nearby, Rancho Village offers its residents easy accessibility to essential amenities outside the community.

Overall, Rancho Village in Palmdale, CA provides a warm and welcoming environment where residents can enjoy a fulfilling and enriching lifestyle with all the necessary care and support they need.

Nearby Places of Interest

Hospitals

  • Kim, Changhun DDS (0.3 miles)
  • Kaiser Pharmacy (4.5 miles)
  • San Marino In The Desert (4.6 miles)

Cafes

  • It S Boba Time (0.4 miles)
  • Starbucks (0.6 miles)
  • The Coffee Bean and Tea Leaf (0.8 miles)
  • Starbucks (0.8 miles)
  • Panera Bread (0.9 miles)
  • Starbucks (2.6 miles)
  • Starbucks (3.8 miles)

Restaurants

  • Yoshinoya (0.4 miles)
  • Jack In The Box (0.4 miles)
  • Original Tommy's (0.6 miles)
  • Wendy's (0.6 miles)
  • Chick-Fil-A (0.6 miles)
  • California Fish Grill (0.7 miles)
  • The Habit Burger Grill (0.7 miles)

Pharmacies

  • Target Pharmacy (0.7 miles)
  • Albertsons Pharmacy (1.4 miles)
  • Sav-On Pharmacy (1.5 miles)
  • Rite Aid (3 miles)
  • CVS Pharmacy (4.1 miles)
  • Kaiser Pharmacy (4.5 miles)
  • Walgreens (4.8 miles)

Physicians

  • Valley Endocrine and Diabetes Concultants (0.9 miles)
  • John Kayvanfar John Kayvanfar MD (1 miles)
  • Olympic Orthopedic & Sports Medicine Group (1 miles)
  • Kaufman John D MD (1 miles)
  • Oasis Surgery Center (1 miles)
  • Dr Rosa M. Gomez (1 miles)
  • High Desert Gastroenterology (1.1 miles)

Parks

  • Manzanita Heights Park (1.8 miles)
  • Marie Kerr Park (2.8 miles)
  • Forrest E. Hull Park (4.2 miles)

Frequently Asked Questions

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