The Palms

Pros

• The residents appreciate the helpful and friendly staff, who are always available to assist.
• Many residents enjoy a warm community atmosphere with openness among neighbors.
• The activities director is praised for going above and beyond to schedule fun activities.
• Several residents express satisfaction with the quality of their rooms and accommodations.
• Many residents have made great friends since moving in and feel comfortable in their living environment.
• Residents recommend the community to others, highlighting the positive experiences they have had.

Cons

• The community is understaffed, and the trash isn't taken out as scheduled.
• Residents feel that they are charged too much for care and experience a lack of accountability from management.
• Some residents have noted that doors are left unlocked at night, raising security concerns.
• The food quality has deteriorated significantly, with reports of inedible meals being delivered to residents' rooms.
• Despite efforts to bring residents back into the dining room, some feel it is unsafe due to an ongoing COVID case in the community.
• A resident expressed dissatisfaction over being charged for an additional month’s stay even after giving notice of moving out while their loved one was no longer there.
• There are complaints about poor management and a lack of improvements within the community.

Review

The Palms community garners a mixture of praise and criticism from residents and their families, highlighting both the strengths and weaknesses of the facility. Many reviewers commend the staff for their warmth and dedication, noting that employees are readily available to assist residents. The commitment to service is a recurring theme; individuals frequently describe staff members as friendly, attentive, and eager to help. For instance, one reviewer emphasizes the importance of the activities director, commending their efforts in scheduling engaging events that foster community involvement. This sense of community extends beyond staff interactions as many residents express appreciation for the friendships formed among themselves since moving in.

Food service is another focal point in the feedback provided. While numerous reviews mention that the food is generally good—"the food tastes good," as one resident put it—there are stark contrasts regarding recent experiences. Several reviewers express frustration with declining food quality, referencing instances where meals were served directly to rooms rather than in communal dining settings, leading to dissatisfaction with portions or even edibility issues. This shift in dining arrangements seems particularly concerning to some residents, especially when considering health safety amid ongoing pandemic-related risks.

Despite these culinary critiques, there remains a general inclination towards positivity regarding living conditions overall. Some reviewers enjoy their accommodations and highlight the variety of room sizes available at The Palms. One longtime resident reflects on how her space became a home after losing a partner, illustrating how The Palms can provide comfort and stability during times of personal loss. Another mentions feeling fortunate given prior experiences in other facilities where isolation was more prevalent; they appreciate The Palms for its encouraging visitation policies which promote social interaction.

However, not everything shines within this review spectrum; some criticisms focus on operational challenges such as understaffing within certain departments. Almost uniformly across several reviews is an expressed need for more servers due to heavy demand during meal times when only half of the dining area might be operational at anyone time. Some families feel that despite satisfactory care in certain areas, management could improve its overall communication strategy and responsiveness toward concerns about billing or services rendered.

Another significant issue highlighted is security; some residents raise alarms about locked doors not being consistently enforced throughout the night which raises concerns over safety within the community—issues intensified by existing vulnerabilities brought forth from health crises like COVID-19 outbreaks among residents. Such factors have driven calls from concerned families urging management for immediate attention toward improving both transparency around policies and prioritization of safety measures.

In conclusion, while there are numerous reasons current residents love living at The Palms—a robust sense of community existence created through supportive staff relationships and life-enhancing activities—the evident underlying issues warrant serious consideration from management moving forward. Many hope that by addressing complaints regarding staffing levels or food quality they can further enhance this environment known for being welcoming but currently sits at a crossroads requiring attention to detail needed for continued positive growth as an esteemed assisted living option amidst growing competition throughout similar facilities.

This part of La Mirada, California offers convenient access to essential amenities such as pharmacies, hospitals, transportation options, parks, cafes, restaurants, physicians' offices, theaters, and places of worship. With multiple pharmacy options within close proximity and several hospitals nearby including Ahmc Whittier Hospital Medical Center and Kaiser Permanente Hospital, seniors can easily access healthcare services. Additionally, there are various parks for recreational activities and green spaces for outdoor enjoyment. The area also boasts a variety of dining options ranging from fast food chains like McDonald's to popular cafes like Starbucks. For those seeking spiritual fulfillment, there are churches in the vicinity such as Cottonwood Church and Chinese Baptist Church. Overall, this part of La Mirada provides a well-rounded environment with necessary amenities for comfortable senior living.

Pharmacies

• CVS Pharmacy (1.2 miles)
• Rite Aid (3.3 miles)
• Rite Aid (3.5 miles)
• CVS Pharmacy (4.6 miles)
• Walgreens (4.8 miles)
• CVS Pharmacy (4.9 miles)
• Walmart Pharmacy (4.9 miles)

Transportation

• Metro La Mirada & Alondra Bus Stop (2 miles)
• Drr Toontown Station (8.7 miles)
• DLRR New Orleans Station (8.8 miles)

Hospitals

• Ahmc Whittier Hospital Medical Center (2.6 miles)
• Department of State Hospitals (3 miles)
• Anaheim Regional Medical Center (6.4 miles)
• Kaiser Permanente Hospital (6.7 miles)
• PIH Health Hospital (6.9 miles)
• Del Rio Convalescent Center (8 miles)
• Rancho Los Amigos National Rehabilitation Center (8.4 miles)

Theaters

• AMC Norwalk 2 (3.3 miles)
• Harkins Theatres Cerritos 16 (5.8 miles)
• AMC DINE-IN Fullerton 2 (6.4 miles)
• AMC Puente Hills 20 (7.5 miles)

Parks

• La Bonita Park (3.4 miles)
• Michigan Park (3.6 miles)
• Central Park / La Palma Recreation & Community Services (4.7 miles)
• Shadow Park Hoa (4.9 miles)
• Cerritos Regional County Park (5.1 miles)
• Rivera Park (5.9 miles)
• Craig Regional Park (7.1 miles)

Cafes

• Starbucks (4 miles)
• Bopomofo Cafe (5.7 miles)
• Mother's Kitchen (7.6 miles)
• Tiger Sugar (8.1 miles)
• Anaheim Packing District (8.1 miles)
• Starbucks (8.7 miles)

Restaurants

• McDonald's (4.2 miles)
• Porto's Bakery & Cafe (4.3 miles)
• Chick-Fil-A (4.8 miles)
• Portillo's Hot Dogs (4.9 miles)
• Olde Ship (5.7 miles)
• Chick-Fil-A (5.7 miles)
• In-N-Out Burger (6.3 miles)

Physicians

• St Jude Medical Center (5.1 miles)
• Kaiser Permanente, Euclid & Romneya (6 miles)
• St Jude's Heritage Medical Center (6.4 miles)
• Dostzada, Ghulam Dr - Los Alamitos Cardiovascular (7.8 miles)
• Paramount Physicians (8.6 miles)

Places of Worship

• Cottonwood Church (7.8 miles)
• Chinese Baptist Church (8.1 miles)