Craig Gardens Senior Housing

Pros

• The location is very good for elders.
• The facility is extremely accommodating for visitors.
• There is a guest room on site.

Cons

• They bully the tenants.
• They are rude and taking advantage of seniors.
• They delayed fixing the building's only elevator for five days, affecting residents who rely on it.
• They charged a tenant a deposit for not giving a full one-month notice.
• They charged some tenants only 15 days' worth of deposit, implying an unfair application of the notice policy.

Review

Two contrasting threads run through the experiences shared about this place. On one hand, there is a strong, bruising critique of how the property is run, seasoned with personal pain and frustration. On the other hand, there is a clear acknowledgement of the facility's advantages for older residents and their visitors. Taken together, the accounts suggest a setting that can be problematic in its leadership and procedures, yet still offers practical benefits for seniors and those who come to visit.

From the first perspective, the management is described as horrible. The reviewer accuses the staff of bullying tenants and being rude, with behavior that seems designed to take advantage of elderly residents. The tone makes it feel more like a hostile environment than a supportive community, painting a picture of ongoing friction, power plays, and a sense that residents' concerns are dismissed or ignored. The language used communicates not just dissatisfaction, but a perception that the management style is harmful to the people who live there every day.

A particularly troubling incident centers on the building's elevator. The reviewer notes that the only elevator in the structure was delayed for five days while the residents - especially seniors who rely on it - were left without a crucial amenity. Five days without the elevator in a building that houses older adults translates into real hardship: mobility becomes harder, routine tasks become disrupted, and normal life inside the building slows to a crawl. The delay is described in stark terms, underscoring the severity of the impact on residents who depend on the elevator for daily activities and safety.

There is also a sorrowful personal thread tied to the reviewer's family experience. The mother of the reviewer passed away in the same building, and the management charged a deposit for not providing the required one-month notice. The reviewer states that the deposit was charged at 15 days' rate, not a full month. In explaining their stance, they tell the staff that "God didn't give me a notice" and imply that a month's notice should not be an automatic demand in this situation. The assertion is that, under these circumstances, the full month's notice should not have been the payment rule, and they accepted only a 15-day charge as a compromise. This personal episode adds a layer of grief and anger, turning the deposit policy into a symbol of perceived unfair treatment during an exceptionally vulnerable time.

In addition to the grievance, the reviewer expresses a wish for harsher judgment, lamenting that there isn't a way to rate the management more severely - "negative 100 stars" would be more fitting for the experience as described. The intensity of the language conveys the depth of dissatisfaction and the sense that the grievances are not isolated incidents but part of a broader pattern of mistreatment in the reviewer's view. The combination of fear, frustration, and grief comes through as a powerful indictment of how residents are treated.

Yet the story does not end with only criticism. A second voice in the mix highlights the facility's redeeming qualities, especially for older people. The reviewer notes that the location is very good for elders, suggesting convenience, accessibility, or a community environment that suits aging residents. The same account mentions the warmth of social visits, describing how the reviewer enjoys visiting comrades in the building. The facility is depicted as accommodating to visitors, with particular praise for a guest room that enables relatives and friends to stay comfortably when they come to see loved ones.

Taken as a whole, these two perspectives reveal a complex picture. The property appears to offer tangible benefits for seniors: a favorable location and a guest-friendly setup that facilitates visits and connections with friends and family. However, the reported experiences of management-style bullying, rude treatment, notable service delays affecting essential mobility infrastructure, and contentious deposit practices during a time of personal loss cast a long shadow over those benefits. The contrast between a place that can be very practical and welcoming for elders and a management approach that feels harmful to residents creates a sense of conflict that potential tenants, families, and visitors would want to weigh carefully.

Located in the heart of Campbell, California, this area offers convenient access to a variety of amenities essential for seniors. With multiple pharmacies such as Walgreens and CVS nearby, residents can easily manage their medication needs. The neighborhood also features a selection of cafes including Starbucks and Philz Coffee, perfect for socializing or enjoying a relaxing cup of coffee. For dining options, there are upscale restaurants like Orchard City Kitchen and Pacific Catch within close proximity. Additionally, there are reputable medical facilities like California Skin Institute and Palo Alto Medical Foundation nearby for healthcare needs. The abundance of parks such as Houge Park and Belgatos Park provide seniors with opportunities for outdoor recreation and relaxation. Overall, this area provides a blend of essential services, recreational opportunities, and healthcare options that make it ideal for senior living.

Pharmacies

• Walgreens (0.2 miles)
• CVS Pharmacy (0.9 miles)
• CVS Pharmacy (1.1 miles)
• CVS Pharmacy (1.2 miles)
• Walgreens (1.5 miles)
• Rite Aid (1.6 miles)
• Walgreens (1.6 miles)

Cafes

• Starbucks (0.6 miles)
• Starbucks (0.8 miles)
• Philz Coffee (0.8 miles)
• Starbucks (2.1 miles)
• Boba Pub (2.3 miles)
• Starbucks (3.2 miles)
• Starbucks (3.5 miles)

Restaurants

• Orchard City Kitchen (0.9 miles)
• Pacific Catch (1 miles)
• Netflix (2 miles)
• Meso Modern Mediterranean (3.1 miles)
• Fogo De Chao (3.2 miles)
• Yard House (3.4 miles)
• King's Fish House (3.4 miles)

Theaters

• Pruneyard Cinemas (0.9 miles)

Physicians

• Comprehensive Pain Management Center (1.1 miles)
• Obstetrix Medical Group (1.2 miles)
• California Skin Institute (1.9 miles)
• Ramblc Pediatric Group (2 miles)
• Ear Associates & Rehabilitation Services (2 miles)
• Imig, Mary Dr - Mary L Imig, MD - Los Olivos Women's Medical Group (2.2 miles)
• Palo Alto Medical Foundation (2.5 miles)

Parks

• Houge Park (1.4 miles)
• Lone Hill Park (2.4 miles)
• Belgatos Park (2.9 miles)
• Frank M Santana Park (3 miles)
• Rubino Park (3.1 miles)
• AT Dog Park (3.4 miles)
• Los Gatos Creek Trail At Vasona Park (3.5 miles)

Hospitals

• Valley Health Center Bascom (2.7 miles)
• O'Connor Hospital (3.6 miles)

Places of Worship

• Presbyterian Church of Los Gatos (3.3 miles)
• Calvary United Methodist Church (4.3 miles)

Transportation

• San Jose Diridon Station (4.1 miles)