Thermopolis Rehabilitation And Wellness
Save1210 Canyon Hills Road, Thermopolis, WY 82443
For more information about senior living options: (844) 490-3973
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The majority of her staff were wonderful and very kind to her and the family. Others commented on how sweet she was and made sure she was comfortable. Robin and her team have gone above and beyond in providing the absolute best care. She works tirelessly to make everyday enjoyable. Lisa Bennet was very nice in the process of admitting him and put a lot of work into helping them. The nurses and kitchen staff were all very kind. A wonderful team with a good heart; they are highly recommended. They not only gave her mother good care, they helped the family too.
Sherry Ross allegedly forced a patient to have vitals checked by grabbing her arm and borderline yelling at her, then grabbed a man trying to force him to stand up. The reviewer wonders how Sherry Ross treats people when no one is looking. The memory care wing had peeling paint, no pictures or decorations, no TV, and two old beds, looking worse than a prison cell. A staff member down the hall yelled "hey" every five seconds, creating a loud and disruptive environment. The memory care wing felt loud and dirty during lunch. The reviewer left her loved one there for an hour, cried, and eventually removed him. Empress, the main company, does not fix the building or provide a decent place for residents; the facility is understaffed and underpaid. The reviewer explicitly states not to admit a loved one here and cannot recommend the facility.Experiences at Thermopolis Rehabilitation and Wellness appear to run the gamut, drawing a mixed picture from different people who interacted with the facility. Several reviews praise the staff for their kindness and dedication, while others raise serious concerns about treatment, the physical environment, and the political realities of care there. Taken together, the comments suggest a facility where some days and some wings feel warm and supportive, and other times - and in other corners - care and conditions fall short of what families expect for their loved ones.
One of the most troubling notes centers on an individual staff member named Sherry Ross. A reviewer described an encounter that left them unsettled, reporting that the patient was subjected to a vitals check by grabbing her arm and what they called borderline yelling, followed by an attempt to force a man to stand. The reviewer wonders aloud what might happen when staff think no one is watching and whether similar behavior could be happening behind closed doors. It's important to note, however, that the same reviewer also observed that many staff members were wonderful and kind to the patients, and that some people on the team spoke highly of Sherry Ross as well. In other words, while there are serious, specific concerns raised about one staff member, there are also other accounts of warmth and attentive care from others.
Another thread in the feedback concerns a respite-care stay for a loved one. Lisa Bennet is credited with handling the admission process in a thoughtful and helpful way, and the kitchen area during the paperwork phase was described as fairly nice. The overall impression from staff was that the facility was trying to do the right thing, and the nurses and kitchen staff were described as very kind. Yet there were notable gaps in knowledge, such as what to feed someone on a liquid diet, which the reviewer felt they needed to educate the staff about. The most distressing portion of this account concerns the memory care wing: the room appeared run-down, with peeling paint, no pictures or decorations, no television, and two old beds that looked far from welcoming. A loud hallway and ongoing yelling in the area during lunchtime added to a sense of chaos and discomfort. The reviewer attempted to move the resident to a different wing but was told the doors were locked; ultimately they left for an hour, cried, and returned to remove him, feeling she couldn't stay and watch what was happening any longer. This experience left a lasting impression, prompting a cautious takeaway for anyone considering placement there.
Financial and systemic concerns also emerge in these reviews. The staff who work hard are acknowledged, but the broader administration is criticized for not maintaining the building or providing a truly decent environment for residents. The facility is described as understaffed, with compensation that the reviewer compares unfavorably to typical fast-food pay. The cost to families is highlighted as being over seven thousand dollars per month for a loved one, raising questions about whether the level of care matches the price tag or if resources are being allocated effectively. One strongly worded line urges readers not to admit a loved one to this facility, underscoring how the reviewer's overall impression is tempered by concerns about management priorities and building upkeep.
Amid the mixed reviews, there is a clear thread of strong advocacy for certain individuals and teams within the organization. Robin, described as the director, is the subject of high praise from one reviewer who says Robin and her team have gone above and beyond in providing what they call the absolute best care since arrival. The praise emphasizes Robin's tireless work to make each day enjoyable, and the reviewer suggests that Empres Healthcare should be proud to have her in that leadership role. This same account also includes a conditional endorsement of the facility, stating a strong recommendation for Robin and Thermopolis Rehabilitation and Wellness, while another voice from the same collection explicitly says they cannot and will not recommend the place to anyone. The tension between these two positions underscores the diversity of experiences within the facility.
Finally, another review adds a hopeful, glowing note: a "wonderful team with a good heart" and a strong personal recommendation. The reviewer expresses gratitude, calling the experience with their mother "loving" and noting that the care extended to the family as well. This sentiment stands in contrast to the more critical experiences described elsewhere in the same set of reviews, illustrating once again that what families encounter can vary dramatically depending on the day, the wing, or the staff member providing care.
Taken as a whole, the feedback paints a facility with genuine warmth and capable, compassionate clinicians in some corners, and troubling gaps in care quality and environmental standards in others. The stories cover both bright moments - staff going above and beyond, families feeling supported, and residents receiving attentive care - and darker episodes - allegations of aggressive handling, a noisy and unwelcoming memory care space, and concerns about staffing levels and maintenance. For families evaluating this center, the message is clear: experiences will likely vary, and it's important to visit multiple times, speak with different staff members, and assess both the personal interactions and the living environment to determine whether the care plan and the facility's resources align with their loved one's needs and expectations.
60 resident community capacity
Assisted LivingAssisted living facilities provide crucial support and care for seniors who may need help with daily tasks such as medication management, bathing, and meal preparation. These communities offer a safe and comfortable environment where seniors can maintain their independence while receiving the assistance they need to thrive in their golden years.
Skilled Nursing FacilitySkilled Nursing Facilities are crucial for seniors as they provide round-the-clock medical care, rehabilitation services, and assistance with daily activities. These facilities ensure that seniors receive the specialized care they need to maintain their health and well-being as they age.
Air-conditioningAir conditioning is important for seniors as they are more vulnerable to heat-related illnesses and may have underlying health conditions that make it difficult for them to regulate their body temperature. It helps to keep them comfortable, safe, and healthy in hot weather.
Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Computer centerA computer center is essential for seniors as it provides access to technology, communication tools, and resources that can enhance their daily lives. It allows them to stay connected with loved ones, engage in online activities, and learn new skills, ultimately promoting socialization and mental stimulation.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fitness roomHaving a fitness room in a senior living community is essential for seniors to stay active, maintain their physical health, and improve their overall well-being. Regular exercise can help prevent falls, reduce the risk of chronic diseases, and promote mental sharpness. It also provides social opportunities for residents to connect with others and enjoy a sense of community.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
Gaming roomGaming rooms are important for seniors as they provide a fun and engaging environment for socializing, cognitive stimulation, and physical activity. Games can improve memory, problem-solving skills, and overall mental well-being while fostering friendships and reducing feelings of isolation.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
Private bathroomsPrivate bathrooms are important for seniors in senior living communities because they provide independence, dignity, and comfort. Having a private bathroom allows seniors to maintain their personal hygiene routines without the need for assistance, promoting a sense of autonomy and privacy. Additionally, private bathrooms help prevent the spread of infections and provide a safe and clean environment for seniors to navigate safely.
Restaurant-style diningRestaurant-style dining is important for seniors because it allows them to enjoy delicious, nutritious meals in a social and upscale setting. This enhances their dining experience, promotes healthy eating habits, and fosters socialization with fellow residents, ultimately contributing to their overall well-being and quality of life.
Small librarySmall libraries are important for seniors as they provide access to a variety of reading materials, including books, newspapers, and magazines. This can help stimulate their minds, keep them engaged, and provide a sense of community through book clubs and other social activities. Additionally, reading has been shown to improve cognitive function and overall mental well-being in older adults.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wellness centerWellness centers are important for seniors because they offer a variety of programs and services that promote physical, mental, and emotional well-being. These centers provide opportunities for exercise, socialization, education, and relaxation, helping seniors maintain their overall health and quality of life.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
Community operated transportationCommunity operated transportation is crucial for seniors as it provides them with the means to access essential services, social activities, and medical appointments. It allows seniors to maintain their independence and quality of life by ensuring they can participate in activities outside of their homes. Additionally, community-operated transportation services offer a safe and reliable way for seniors to travel without having to rely on family or friends for assistance. Transportation arrangementTransportation arrangements are crucial for seniors as they may face challenges with driving, mobility, or access to public transportation. Having reliable transportation services ensures that seniors can easily attend appointments, social activities, and maintain their independence and quality of life.
24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities. 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults.
Concierge servicesConcierge services are essential for seniors as they provide assistance with daily tasks and errands, enhance their quality of life by offering convenience and personalized care, and promote a sense of safety and security. Fitness programsFitness programs are crucial for seniors as they help improve strength, flexibility, balance, and overall well-being. Staying active can reduce the risk of chronic diseases, improve mental health, and enhance quality of life in older adults.
Planned day tripsPlanned day trips are important for seniors because they offer opportunities for socialization, mental stimulation, and physical activity. They provide a change of scenery and help seniors stay engaged and connected to their community, promoting overall well-being and quality of life. Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.Thermopolis Rehabilitation And Wellness in Thermopolis, WY is a skilled nursing facility that provides top-notch care services to its residents. The community offers a wide range of amenities to enhance the comfort and well-being of its residents. These amenities include a beauty salon, cable or satellite TV, community operated transportation, a computer center, a dining room, a fitness room, fully furnished accommodations, a gaming room, a garden, housekeeping services, kitchenette facilities, move-in coordination assistance, outdoor space for relaxation and recreation, private bathrooms for each resident's privacy and convenience, restaurant-style dining experience for delicious meals, a small library for book lovers to enjoy reading, telephone service for easy communication with loved ones and friends outside the community premises, wellness center for fitness activities and therapy sessions as needed by the residents and Wi-Fi/high-speed internet access throughout the facility.
In terms of care services provided by Thermopolis Rehabilitation And Wellness, they offer 24-hour supervision to ensure the safety and well-being of their residents. Assistance with activities of daily living such as bathing and dressing is also provided by highly trained staff members. The facility caters to special dietary needs such as diabetes diet and other special dietary restrictions that residents may have. Meal preparation and service are available to provide nutritious meals according to individual preferences. Medication management is offered to ensure residents take their medications properly as prescribed. Transportation arrangement is made for those who require assistance in getting around.
To keep residents engaged and active within the community, Thermopolis Rehabilitation And Wellness offers various activities such as concierge services to cater to specific needs or requests of the residents. Fitness programs are also organized to promote physical well-being. Planned day trips allow residents to explore nearby attractions and enjoy outings with their fellow community members. Resident-run activities encourage socialization among peers while scheduled daily activities provide structure in the daily routine.
Additionally, the community benefits from its convenient location with several cafes, parks, pharmacies, physicians, restaurants, transportation services, places of worship, theaters, and hospitals in close proximity. This ensures that residents have easy access to various essential amenities and services in the surrounding area.
Overall, Thermopolis Rehabilitation And Wellness is an assisted living community that offers top-quality care services and a range of amenities to ensure the comfort, well-being, and enjoyment of its residents.
Thermopolis Rehabilitation And Wellness is located at 1210 Canyon Hills Road, Thermopolis, WY 82443 in Hot Springs County, Wyoming
Thermopolis Rehabilitation And Wellness on seniors.fyi includes 5 photos including images showing building, outdoor, interior, entrance, exterior, awning, trees, kitchen, and more.
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