2100 West Sunset Drive, Riverton, WY 82501
For more information about senior living options: (844) 490-3973
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The doctor and the nurse were awesome. Staff were friendly and professional throughout the procedure. The MRI staff were kind and gentle with the patient. Everything went well and the patient was impressed with the individual attention provided. The EMTs were extremely caring and attentive. The nurses in the evening and morning were very caring and professional. Dr. Dopp in the ER provided excellent, proactive care and follow-up. The imaging department delivered top-notch, compassionate care. The hospitalist and nursing staff were extraordinarily caring and thoughtful toward the patient and family. The admissions staff were personable and welcoming. The staff returned the patient's necklace, a kind gesture. The Riverton Campus staff were instrumental in the patient's health journey.
The reviewer described the Emergency Room's bedside manner as horrifying. SageWest is described as pretty horrible, with the billing system being the worst offense and bills arriving months later that were far off from estimates. The Riverton location is not recommended; the reviewer would rather go to Casper or Lander. The facility charged over $500 to have the patient sit in the waiting room for 3 hours during a severe allergic reaction. Sage West Hospital is characterized as sucking, with staff not able to figure out the problem on multiple visits, leading to a second opinion. The Evening Reception spoke in a condescending manner to the patient on the phone and again upon arrival to the ER.Experiences at Sage West Health Care, Riverton Campus, span a wide spectrum. On one end, many patients describe staff who were friendly, patient, and thoroughly professional, with care that made difficult situations more bearable. On the other end, there are reports of frustrating billing practices, long waits, and moments when bedside manner fell short. Taken together, the reviews paint a picture of a facility that can deliver exceptional, human-centered care in some departments while presenting real frustrations in others, depending on the day, the staff on duty, and the particular service being used.
Several walk-in and imaging visits stand out for their positive tone. A foot x-ray arranged by a primary physician was described as smooth and courteous from the moment of arrival, with a receptionist and radiology staff who were "friendly and polite." The patient noted that the radiology waiting room experience was calm, and the nurse who escorted them to the exam room handled the process with care. In another visit, the mammography tech was described as efficient and compassionate, contributing to a very good experience. Across these imaging encounters, the consistency of professional, considerate behavior left a strong impression of a facility that values patient comfort and clear communication during procedures that can provoke anxiety.
Yet even within these generally favorable imaging experiences, there are a few unexpected consequences worth noting. One patient reported an unusual post-procedure reaction after a foot x-ray, describing a red-to-purple mark and mild burning in the lower leg that seemed linked to how the leg was positioned during the exam. The patient anticipated follow-up with their primary care provider, underscoring how even routine imaging can carry unexpected outcomes and concerns that require attentive follow-through and documentation.
The emergency department and hospital care narratives reveal a broader mix of experiences. Several reviews highlighted highly positive, commendable care: a ER doctor who listened, a hospitalist who was thoughtful and thorough, nurses who were attentive, and EMTs who demonstrated dedication through the night. One account praised Dr. Dopp for catching a murmur missed by others and for proactive coordination with specialists, scheduling tests, and following up with medications. The caregiver who brought a patient's husband to his room and ensured meals after hours also stood out as a meaningful moment of compassion. Collectively, these stories emphasize that when hospital teams coordinate well and take time to check in, patients feel seen and well cared for.
Not all ER experiences were positive, however. Some reviews criticized bedside manner and communication, describing episodes where the doctor's demeanor felt condescending or where patients felt they were not given adequate explanations or attention. There are also mentions of extended wait times and frustration with the pace of service, including one note explicitly advising against relying on the Riverton location for back-pain emergencies due to perceived inefficiency. These contrasting accounts suggest that patient perception in the ER can hinge on individual interactions and the specific staff moment, making consistent bedside manner and clear, compassionate communication crucial areas for continued improvement.
Billing, scheduling, and overall value emerged as a significant concern in a number of reviews. One reviewer labeled Sage West "pretty horrible" primarily because of billing issues, reporting bills arriving many months after services and price estimates that were far off - nearly doubling the expected costs. This sentiment stands in tension with the positive experiences described elsewhere and highlights a common friction point: even when clinical care is praised, administrative processes can color the overall impression of the facility and influence decisions about where to seek care in the future. Several reviewers expressed willingness to travel longer distances to obtain what they considered more reliable or transparent service elsewhere, unless the billing and administrative experiences improve.
Amid the mixed feedback, there is a strong thread of gratitude for the staff's dedication and the care they provided. Several reviews emphasize the personal kindness, professionalism, and responsiveness of teams across departments, including imaging, emergency, admissions, and outpatient services. One patient recounted how a local team's thorough attention to detail helped them connect with the right specialists and begin a path toward answers after years of pain, illustrating the impact that compassionate, diligent care can have on a patient's trajectory. Another story highlighted the integrity of the imaging department in returning a stolen or misplaced personal item, turning a stressful moment into a positive, grateful outcome for the patient.
Overall, the testimonials reflect a care environment where many clinicians and staff are praised for their empathy, competence, and willingness to go the extra mile. There is clear acknowledgment of the value of timely, respectful communication and of the importance of empathy in high-stress settings like the ER. At the same time, the reviews draw attention to persistent issues with billing practices, wait times in certain situations, and inconsistencies in bedside manner. For those considering care at Sage West Riverton, the takeaway is nuanced: you may encounter outstanding, life-affirming care from many team members, but you should also be prepared for administrative hurdles and variable experiences that can color overall satisfaction. The messages from patients collectively underscore a healthcare community that can be deeply caring and capable, yet still has meaningful opportunities to streamline processes and ensure consistently positive interactions across all departments.
146 resident community capacity
Assisted LivingAssisted living facilities provide crucial support and care for seniors who may need help with daily tasks such as medication management, bathing, and meal preparation. These communities offer a safe and comfortable environment where seniors can maintain their independence while receiving the assistance they need to thrive in their golden years.
Skilled Nursing FacilitySkilled Nursing Facilities are crucial for seniors as they provide round-the-clock medical care, rehabilitation services, and assistance with daily activities. These facilities ensure that seniors receive the specialized care they need to maintain their health and well-being as they age.
Air-conditioningAir conditioning is important for seniors as they are more vulnerable to heat-related illnesses and may have underlying health conditions that make it difficult for them to regulate their body temperature. It helps to keep them comfortable, safe, and healthy in hot weather.
Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Computer centerA computer center is essential for seniors as it provides access to technology, communication tools, and resources that can enhance their daily lives. It allows them to stay connected with loved ones, engage in online activities, and learn new skills, ultimately promoting socialization and mental stimulation.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fitness roomHaving a fitness room in a senior living community is essential for seniors to stay active, maintain their physical health, and improve their overall well-being. Regular exercise can help prevent falls, reduce the risk of chronic diseases, and promote mental sharpness. It also provides social opportunities for residents to connect with others and enjoy a sense of community.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
Gaming roomGaming rooms are important for seniors as they provide a fun and engaging environment for socializing, cognitive stimulation, and physical activity. Games can improve memory, problem-solving skills, and overall mental well-being while fostering friendships and reducing feelings of isolation.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
Private bathroomsPrivate bathrooms are important for seniors in senior living communities because they provide independence, dignity, and comfort. Having a private bathroom allows seniors to maintain their personal hygiene routines without the need for assistance, promoting a sense of autonomy and privacy. Additionally, private bathrooms help prevent the spread of infections and provide a safe and clean environment for seniors to navigate safely.
Restaurant-style diningRestaurant-style dining is important for seniors because it allows them to enjoy delicious, nutritious meals in a social and upscale setting. This enhances their dining experience, promotes healthy eating habits, and fosters socialization with fellow residents, ultimately contributing to their overall well-being and quality of life.
Small librarySmall libraries are important for seniors as they provide access to a variety of reading materials, including books, newspapers, and magazines. This can help stimulate their minds, keep them engaged, and provide a sense of community through book clubs and other social activities. Additionally, reading has been shown to improve cognitive function and overall mental well-being in older adults.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wellness centerWellness centers are important for seniors because they offer a variety of programs and services that promote physical, mental, and emotional well-being. These centers provide opportunities for exercise, socialization, education, and relaxation, helping seniors maintain their overall health and quality of life.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
Community operated transportationCommunity operated transportation is crucial for seniors as it provides them with the means to access essential services, social activities, and medical appointments. It allows seniors to maintain their independence and quality of life by ensuring they can participate in activities outside of their homes. Additionally, community-operated transportation services offer a safe and reliable way for seniors to travel without having to rely on family or friends for assistance. Transportation arrangementTransportation arrangements are crucial for seniors as they may face challenges with driving, mobility, or access to public transportation. Having reliable transportation services ensures that seniors can easily attend appointments, social activities, and maintain their independence and quality of life.
24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities. 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults.
Concierge servicesConcierge services are essential for seniors as they provide assistance with daily tasks and errands, enhance their quality of life by offering convenience and personalized care, and promote a sense of safety and security. Fitness programsFitness programs are crucial for seniors as they help improve strength, flexibility, balance, and overall well-being. Staying active can reduce the risk of chronic diseases, improve mental health, and enhance quality of life in older adults.
Planned day tripsPlanned day trips are important for seniors because they offer opportunities for socialization, mental stimulation, and physical activity. They provide a change of scenery and help seniors stay engaged and connected to their community, promoting overall well-being and quality of life. Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.Sagewest Health Care is an exceptional assisted living community located in Riverton, WY, offering top-quality care services in a comfortable and welcoming environment. Our skilled nursing facility provides 24-hour supervision and assistance with activities of daily living, such as bathing, dressing, and transfers.
At Sagewest Health Care, we prioritize the well-being and satisfaction of our residents. We offer a wide range of amenities to ensure their comfort and enjoyment. Our community features a beauty salon, where residents can pamper themselves and feel their best. Residents can enjoy their favorite TV shows or movies with cable or satellite TV in their private rooms. Community-operated transportation is available for outings and appointments. For those who like to stay connected, we provide a computer center and Wi-Fi/high-speed internet access.
Our dining room offers restaurant-style dining, serving delicious meals prepared by our skilled chefs. We accommodate special dietary restrictions to ensure that each resident's nutritional needs are met. Additionally, housekeeping services are provided for a clean and tidy living space.
Residents at Sagewest Health Care have access to various recreational spaces within our community. They can exercise and stay active in our fitness room or enjoy games with friends in our gaming room. Our outdoor space provides a serene garden area where residents can relax and enjoy nature. A small library is also available for those who love reading.
We understand the importance of social engagement and encourage residents to participate in scheduled daily activities as well as resident-run activities. Fitness programs help promote physical well-being, while planned day trips offer exciting opportunities for exploration outside the community.
Sagewest Health Care also takes into consideration the convenience of its location. There are two cafes nearby where residents can grab a cup of coffee or meet friends for a chat. Two parks provide beautiful natural surroundings for leisurely walks or picnics with loved ones. A pharmacy nearby ensures easy access to medications, while multiple physicians cater to residents' medical needs. Various restaurants offer diverse dining options, and transportation services are available for added convenience. Residents can find solace and connection at nearby places of worship, and in case of emergencies, three hospitals are within close proximity.
At Sagewest Health Care, our priority is to provide exceptional care and support to our residents while maintaining their independence and dignity. We strive to create a warm and nurturing environment where residents can thrive physically, socially, and emotionally.
Sagewest Health Care is located at 2100 West Sunset Drive, Riverton, WY 82501 in Fremont County, Wyoming
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