1937 N Main St, West Bend, WI 53090
To contact a resident: (262) 346-8373
For more information about senior living options: (866) 208-4318
Compassionate Heights Costs & Pricing
Compassionate Heights offers competitive pricing for its accommodations, particularly in comparison to both Washington County and the broader state of Wisconsin. For a one-bedroom unit, residents can expect to pay $2,200 per month, which is significantly lower than the county average of $3,451 and the state average of $3,412. However, the cost of a studio at Compassionate Heights stands at $6,600 per month, notably higher than the county's $4,386 and the state's average of $3,999. This pricing strategy suggests that while Compassionate Heights may provide more specialized or luxurious amenities in its studio offerings, it remains an attractive option for those seeking one-bedroom units in a more affordable range compared to other local providers.
| Floor plans | Compassionate Heights | Washington County | Wisconsin |
|---|---|---|---|
| 1 Bedroom | $2,200 | $3,451 | $3,412 |
| Studio | $6,600 | $4,386 | $3,999 |
Overall Review of Compassionate Heights
Pros
The facility is beautiful, clean, well-maintained, and thoughtfully designed with comfort and safety in mind.- The facility feels like home, and its common areas foster a real sense of community and connection.
- The caregivers treat residents like family, always listening, engaging, and tailoring care to each person’s needs.
- Communication with families is excellent, leaving them informed, involved, and reassured.
- Meals are nutritious, delicious, and served with care.
- Compassionate Heights brings peace of mind, safety, dignity, and happiness to loved ones.
- The community is highly recommended for loved ones to be valued and cared for.
- The facility is outstanding, with amazing staff and top-tier owners.
- Residents are treated as a top priority and are well taken care of; everyone becomes family the moment they walk through the doors.
- Danielle and Keri are described as going above and beyond to keep the facility well maintained and up to date.
Cons
There is no LPN or RN on staff or on call.- The owners are not onsite.
- There is a challenge with consistent follow-through.
- A large barking dog is onsite.
- The portions of food are small.
Review
Compassionate Heights in West Bend, Wisconsin is best suited for families seeking a warm, home-like assisted living where caregivers deliver genuinely personal attention, the environment feels safe and comfortable, and open, proactive communication with families is a core strength. This community rewards residents who value connection, routine, and a sense of belonging, with common areas designed to foster conversation and community. For loved ones who thrive on daily warmth from staff and a setting that feels like an extension of home, Compassionate Heights delivers a compelling fit.
However, it is important to weigh certain realities. The facility does not staff on-site LPNs or RNs, and the administrator is not consistently on site, which can translate into variable medical oversight and follow-through. For residents who require regular nursing supervision, routine medication administration, or high-acuity medical attention, this arrangement often points to alternatives that guarantee on-site licensed nursing support and more predictable care coordination.
The strongest positives, an immaculate, well-maintained setting; a home-like atmosphere; staff who listen, engage, and tailor care; and excellent family communication, offer meaningful offset to the downsides. Families consistently praise the cleanliness and safety of the environment, the way staff treat residents with dignity, and the tangible sense that residents are valued. The dining experience is considered nutritious and thoughtfully served, and the overall culture emphasizes safety, happiness, and belonging, with owners and caregivers going above and beyond to create a sense of family.
Still, the notable drawbacks deserve careful consideration. The absence of on-site nursing oversight can be a significant gap for those whose loved one requires ongoing medical management, and the reported challenge with consistent follow-through suggests that care planning and execution may vary day to day. A larger barking dog on site can also affect comfort for residents with noise sensitivity or anxiety around animals. Additionally, even though some caregivers are described as highly attentive, there is evidence of inconsistency across staff, which can complicate expectations for 24/7 reliability.
For families weighing decisions, decisive next steps center on clarity around care coordination and leadership presence. Prospective movers should seek detailed answers on nurse availability and after-hours coverage, the process for care conferences, and how the team ensures consistent follow-through when administrators are not on site. Inquire about the dog policy, address any dietary needs beyond standard menus, and request concrete examples of how communications with families are maintained, frequency, formats, and points of contact.
Overall, Compassionate Heights offers a compelling blend of warmth, dignity, and a well-kept, community-forward setting that resonates with families seeking meaningful interaction and transparent communication. It is a strong fit for residents who prize human connection, comfort, and a lively, caring milieu, and for families who can operate with a care model that relies on a high-touch, family-centric approach rather than around-the-clock licensed medical supervision. For those who require daily nursing oversight, or who prioritize unwavering administrative on-site presence, exploring alternatives is prudent. When the match is right, this community delivers peace of mind and a sense of happiness for both residents and their families.
22 resident community capacity
Assisted Living
Memory Care
Respite Care
Cats allowed
Dogs allowed
Activities on-site
Air-conditioning
Beauty salon
Cable or satellite TV
Devotional services off-site
Dining room
Fully furnished
Garden
Housekeeping services
Indoor common areas
Located close to restaurants
Located close to shopping centers
Meal preparation and service
Move-in coordination
Outdoor patio
Outdoor space
Private bathrooms
Small library
Telephone
Wi-Fi/high-speed internet available
Transportation arrangement
24-hour call system
24-hour nursing
Accept incoming residents on hospice
Administer insulin injections
Ambulatory care
Assistance with bathing
Assistance with dressing
Assistance with transfers
Care with behavioral issues
Diabetes diet
Medication management
Mental wellness program
Physical therapy
Preventative health screenings
Same day assessments
Special dietary restrictions
Planned day trips
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