Personally Yours Elder Care

Pros

• The staff at Personally Yours Eldercare in Waterford is praised for truly caring for the residents and providing excellent personal care.
• Residents consistently appear well-kept and happy, reflecting the high quality of care provided.
• The facility creates a warm, home-like atmosphere where residents can interact in common areas rather than just remaining isolated in their rooms.
• The layout of the three connected homes allows for easy visitation among residents from different houses.
• Many families feel that the facility is a blessing, expressing gratitude for the positive impact it has had on their loved ones' lives.

Cons

• The CNA refused to answer questions during a late-night call, showing unprofessionalism and lack of empathy.
• The owner displayed a dismissive attitude, failing to apologize for the poor service and making care seem more difficult than it should be.
• Residents were isolated from each other, with no interaction allowed between different houses, creating a cold and unwelcoming environment.
• There was a lack of genuine care that contrasted sharply with the initial friendly demeanor observed during tours.
• The facility's rooms were small and inadequately equipped, lacking proper storage like closets.
• One resident’s expensive lift chair mysteriously disappeared, indicating possible negligence or mismanagement.
• The facility had insufficient space for wandering residents, which would likely limit their mobility and comfort.
• Reports of unpleasant odors in the facility suggested poor hygiene standards.
• Concerns regarding the quality of engagement in activities for residents indicated a lack of effective programming or stimulation.

Review

In recent reviews of a senior care facility, several families have shared their contrasting experiences, revealing a complex picture of care and service that prompts deep concern. A common thread among the negative reviews centers on the unprofessionalism encountered by residents’ families, particularly in critical moments. One reviewer poignantly recounted her distress when calling late at night to inquire about her loved one receiving hospice care. Instead of receiving support or information during a vulnerable time, she faced hostility from the staff member who answered the phone. The Certified Nursing Assistant (CNA) reportedly refused to provide any updates, repeatedly questioning the appropriateness of her late-night call rather than addressing her concerns. This incident left an indelible mark on the family member’s trust in the facility’s ability to care for those who cannot advocate for themselves.

Following this troubling interaction, another disappointing experience arose when this same reviewer attempted to escalate the matter by contacting the owner. Rather than receiving an apology or assurance of improved care practices, she was met with dismissiveness and no acknowledgment of the distress caused by her earlier experience. This faceless approach raises significant alarm about how residents might be treated behind closed doors—especially those unable to voice their grievances due to their health conditions.

Beyond individual interactions, there seems to be a broader pattern regarding communication and transparency at this facility as highlighted by other reviewers. Many felt misled during initial tours and noticed a stark difference between what was promised and what was delivered upon placement. Families reported difficulty in accessing hospice services; one caregiver felt compelled to fight for days just to allow these critical services into her loved one's life—only to face additional financial hurdles imposed by management seeking extra charges for basic care needs.

The physical environment has also been a cause for concern among families placing loved ones in this facility. Reviewers noted that rooms were smaller than expected with inadequate storage space, creating an uncomfortable living situation for residents already dealing with cognitive decline or physical limitations. The layout seemed restrictive, particularly for wandering patients who require some freedom of movement—a factor essential for those with Alzheimer’s disease or similar ailments that necessitate specialized attention.

In contrast to these alarming reports are testimonials from families who have found satisfaction with their loved ones’ care at other facilities within the area. Positive remarks about personal attention received at places like Personally Yours Eldercare in Waterford paint a different picture altogether—one where staff take pride in providing compassionate service and ensuring residents' well-being is closely monitored and attended to regularly.

Additionally, other facilities have been praised for fostering a communal atmosphere where residents interact freely rather than remaining isolated in their rooms—a feature many families consider vital when choosing an appropriate living arrangement for elderly relatives facing loneliness alongside physical or mental decline.

While it is clear that some facilities meet expectations and provide genuine support and community engagement amongst residents, others fall tragically short and leave grieving families feeling disheartened over decisions made in times of need. The divide between exceptional eldercare environments versus subpar facilities not only impacts immediate experiences but speaks volumes about systemic issues within caregiving institutions where oversight and compassion are paramount yet sometimes glaringly absent.

This area of Waterford, Wisconsin offers a variety of amenities that cater to seniors looking for convenience and comfort. With a range of dining options such as Crossover Cantina & Eatery and Doc's on the Fox, residents can enjoy delicious meals without having to travel far. Nearby healthcare facilities like Aurora Health Center and Eye Care Center of Waterford provide easy access to medical services, ensuring peace of mind for seniors. Additionally, pharmacies like Walgreens and Aurora Pharmacy are conveniently located for prescription needs. For recreation, parks such as Fischer County Park offer opportunities for outdoor activities and relaxation. Overall, this part of Waterford provides a well-rounded community that is suitable for senior living.

Restaurants

• Crossover Cantina & Eatery (2.2 miles)
• McDonald's (2.7 miles)
• Doc's on the Fox (3.2 miles)
• Dover Inn (3.2 miles)
• Burger King (3.5 miles)
• LIVE at 1175 (6.6 miles)
• Papa Stache (7.2 miles)

Physicians

• Aurora Health Center (2.7 miles)
• Eye Care Center of Waterford (3.1 miles)
• Union Grove Clinic (8.1 miles)
• Advanced Pain Management (8.6 miles)
• Wisconsin Pain Management Sc (8.6 miles)
• Forefront Dermatology Franklin, WI (8.8 miles)
• Southeastern Pediatrics & Adolescent Medicine (8.8 miles)

Pharmacies

• Aurora Pharmacy (2.7 miles)
• Walgreens (2.7 miles)
• Pharmacy Station (2.9 miles)
• H2O Health Solutions (3.9 miles)
• Walmart Pharmacy (7.6 miles)
• Walgreens (8.4 miles)
• Aurora Pharmacy (8.9 miles)

Cafes

• Cafe 36 (2.7 miles)
• Starbucks (8.5 miles)
• Vintage Grounds (9.1 miles)
• The Coffee House at Chestnut & Pine (9.5 miles)
• Starbucks (9.9 miles)
• Starbucks Mukwonago (10.3 miles)
• The Gingerbread House (10.5 miles)

Hospitals

• Lakeview Specialty Hospital & Rehabilitation Center (3 miles)
• D N Greenwald Center (9.7 miles)
• Memorial Hospital of Burlington (10 miles)
• Linden Grove (10.9 miles)
• Eagle's Wing Free Clinic (11.3 miles)

Places of Worship

• English Settlement United Methodist Church (5 miles)
• St Leonard Catholic Church & School Muskego (8.6 miles)
• Burlington United Methodist Church (10.7 miles)
• St Stephen's Catholic Church (12 miles)

Parks

• Fischer County Park (8.2 miles)
• Bushnell Park (9.2 miles)
• Idle Isle Park (10 miles)
• Schmidt Park (10.4 miles)

Transportation

• Burlington Municipal Airport (BUU) (9.8 miles)

Theaters

• Ridge Cinema New Berlin, Wi (11.9 miles)