Liberty Village of Tomah

Pros

• The staff at Liberty Village is described as friendly, personable, and attentive, creating a caring and supportive environment for residents.
• Residents appreciate the homey atmosphere and opportunities for socialization and daily activities offered at the facility.
• The cleanliness of the facilities is consistently highlighted, with regular maintenance ensuring a tidy living space for residents.
• Many reviewers express trust in the staff's ability to manage medication and provide updates on their loved ones' health status.
• Residents enjoy well-designed individual apartments that allow them to maintain a sense of independence while receiving assistance as needed.
• The presence of church services from various community organizations adds to the positive experience for residents who value spiritual engagement.
• Reviewers commend the approachability of management, particularly regarding an open-door policy for addressing concerns or questions.
• Overall satisfaction is expressed by some residents regarding food quality, daily activities, and a supportive community atmosphere within Liberty Village.

Cons

• Some staff members do not deserve to be around people, and management disregards good employees while supporting worthless ones.
• The food quality is poor, with complaints of dry hamburgers and small sandwiches lacking sufficient ingredients.
• Upper management is disorganized and does not effectively communicate with staff or residents, leading to a high turnover rate among employees.
• There have been safety concerns regarding the building's security, particularly with unlocked front doors at night and chronic elevator malfunctions.
• Residents have reported medication errors and inconsistent care from staff due to frequent turnover.
• The facility has raised rental rates multiple times in a short period, causing many empty rooms and dissatisfaction among residents.
• The process of retrieving deposits after moving out has been frustrating, with claims of unpaid expenses being dismissed as inaccurate.
• Residents feel that advertised amenities are not being provided, such as special diets and 24/7 nursing staff support.
• Complaints about the lack of proper staff coverage during emergencies have also been highlighted, particularly during severe weather warnings.

Review

The reviews of Liberty Village, an assisted living facility in Tomah, reveal a complex and sometimes contradictory picture of the community. Many residents and their families appreciate the homey atmosphere and the friendly staff, which contribute to a welcoming environment. Visitors often comment on the personal touch that staff members provide, noting that they take the time to learn residents? names and engage with them on a personal level. Families feel reassured by the attentive care provided by nurses, who keep loved ones informed about any significant changes in health or behavior. This sense of safety and individual recognition is frequently highlighted as a defining feature of Liberty Village.

One particularly positive aspect mentioned repeatedly across reviews is the cleanliness of the facilities. The floors are reported to be regularly swept and mopped, with common areas kept free of spills or food remnants. Individual rooms are cleaned weekly or more frequently if needed, suggesting a commitment to maintaining hygiene standards for residents. Additionally, daily activities are organized to encourage socialization among residents, further enhancing the community feel that many appreciate when considering an assisted living option for their loved ones.

However, there is a notable divide in experiences regarding management practices and staffing issues at Liberty Village. Some reviewers have voiced strong concerns over disorganization within upper management and highlighted high turnover rates among staff. Frequent staff changes can lead to inconsistent resident care, raising alarms about medication errors and communication failures when it comes to residents? needs. For those residing on higher floors?especially those unable to navigate stairs?chronic elevator problems pose serious safety concerns along with feelings of being trapped during emergencies or power outages.

Food quality has emerged as another contentious issue. Several families express dissatisfaction with meals served at Liberty Village, characterizing them as unhealthy or poorly prepared. Examples include dry hamburgers and sandwich offerings lacking sufficient ingredients or freshness. Though some commend the food as consistently good, especially compared to other facilities they?ve visited, this polarization indicates that culinary experiences may vary widely from one meal service to another within the same establishment.

Moreover, frustrations extend beyond just immediate care; several reviewers have reported difficulties related to financial matters such as returning security deposits after moving out?a process reportedly fraught with lack of communication from management. Some former residents describe their attempts at contact going unanswered for weeks after departure; others allege that their deposits were unjustly withheld due to unpaid expenses they dispute existed in their case.

Ultimately, while many current residents express deep satisfaction with their lives at Liberty Village?including acknowledging its beautiful setting amidst nature?the decisions made by upper management call into question whether all tenants receive consistently caring support tailored for their specific circumstances. Families struggle between appreciating elements like location and individual attention against ongoing operational issues that detract significantly from overall well-being for both current residents and prospective newcomers considering making this facility home for themselves or loved ones. While some hold Liberty Village in high regard owing largely due to individual staff efforts fostering closeness within community dynamics; ongoing mismanagement appears detrimental enough that potential clients should be thoroughly aware before committing?a sentiment echoed strongly amongst numerous reviews shared across various platforms online.

Restaurants

• Heart Strong Fitness Studio (0.1 miles)
• Burger King (0.5 miles)
• Arby's (0.5 miles)
• China Buffet (0.5 miles)
• Subway (0.5 miles)
• Culver's (0.6 miles)
• Taco Bell (0.6 miles)

Physicians

• Gundersen Lutheran Vision Center (0.1 miles)
• Gundersen Lutheran Clinic - Mary Jo Lanska MD (0.1 miles)
• Howard Jonathan J MD Mayo Clinic Health System (1.9 miles)

Places of Worship

• Peace Lutheran Church (0.2 miles)
• Church Of The Nazarene (1.3 miles)
• Saint Peters & St Pauls Lutheran Churches Wels (1.8 miles)
• Wels (1.9 miles)
• Saint Paul Evangelical Lutheran Church (1.9 miles)
• St Mary's Episcopal Church (2.2 miles)
• Southern Baptist Convention (2.2 miles)

Theaters

• Marcus Ho-Chunk Cinema (0.5 miles)

Pharmacies

• Walmart Pharmacy (0.6 miles)
• Phillips Tomah Pharmacy (2.2 miles)
• The Medicine Shoppe (2.2 miles)

Transportation

• Bus Station (0.7 miles)
• Enterprise Rent-A-Car (1.1 miles)
• Eze Storage & Trailer Sales (1.1 miles)
• Amtrak-Toh (1.7 miles)
• Ace Cab Co. (1.8 miles)
• Lockheed Martin Corporation (2 miles)
• Bloyer Memorial Field (2.8 miles)

Hospitals

• VA Medical Center Tomah (0.8 miles)
• Veterans Affairs Medical Center (0.8 miles)
• Tomah Memorial Hospital (1.8 miles)
• Lake Tomah Clinic (1.8 miles)
• Tomah Health Care Center (2.6 miles)
• Tomah Memorial Hospital (8 miles)

Parks

• Glendale Ball Park (1.5 miles)
• Lake Park (1.6 miles)
• Tomah Parks & Rec Maintenance Building (2 miles)
• Fireman Park (2.2 miles)
• Gillett Park (2.5 miles)
• Buckley Park (2.5 miles)
• Recreation Park (2.8 miles)

Cafes

• The Greenwood Cafe (2.2 miles)
• Natural Connection Alternative Health Store & Coffee House (2.2 miles)
• Franklin Coffee House (15.7 miles)