23926 4Th Avenue, Siren, WI 54872
For more information about senior living options: (844) 490-3973
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The receptionist is wonderful. The staff are very nice and the facility is clean. The staff are very professional and friendly. The staff are incredibly accessible and want patients to receive premium care. The nurse on duty was very kind and patient with Mary. The facility had great attentive staff and kindness toward caregivers and spouses. The facility and staff were great. Siena is a very clean and friendly facility. The mother enjoyed the kind people and the nice view. The reviewer was happy with the care her mother was receiving.
The facility is described as a facade; it looks clean and friendly, but the care provided is not right. Residents, especially fall risks, are allegedly allowed to fall and injure themselves due to inadequate monitoring. The room is reportedly smelled of urine and residents are not properly cleaned or bathed. Crumbs and food are left on the floor, and staff do not adequately assist with meals. Staff allegedly fail to notify families when a resident is taken to the hospital. The environment is described as chaotic and understaffed, like a ghost town with unmanned desks. A family member claims their father developed large bedsores and other injuries from neglect. The facility allegedly advertised memory care but lacks any real memory care program. The scheduler is accused of lying about a nurse's attitude, and management is described as toxic. Do not place a loved one in this facility.This collection of experiences paints a picture of a nursing facility that can feel like two different places at once. On the surface, the welcome can be warm and the surroundings appear clean and pleasant. Several people describe a courteous reception, friendly front-desk staff, and a facility that looks neat, with residents seemingly well cared-for at first glance. One visitor even notes that the receptionist is wonderful and that the staff are very nice and the environment clean. Another reviewer echoes the sentiment that the people are professional and approachable, and that some family members felt the care they witnessed during visits was satisfactory. A few compliments also touch on moments when a nurse or aide appeared kind, patient, and attentive, and when meals and activities seemed to be going reasonably well. For some families, these positive impressions held for a time, with updates describing improving response times, pleasant views from the rooms, and staff making efforts to engage residents and support caregivers.
Yet beneath those favorable first impressions lies a substantial and persistent thread of concern and alarm that threads through many of the accounts. The most troubling pattern centers on patient safety and basic care: multiple reports of falls, some severe, and a sense that risk management and supervision were insufficient. One review cites an alarming figure - 30 falls in a year and a half - along with injuries like broken hips and legs, despite family members trying to supervise and protect loved ones for several hours daily. The implication is that the facility did not reliably prevent deterioration once residents were in its care, even for those who were already designated as fall risks. Other accounts describe patients who were left in soiled conditions, with room smells of urine, and meals that were not delivered with proper assistance or warmth, leaving crumbs and food on floors and residents unable to access hydration or nourishment when needed. In one particularly stark photo, a resident's wheelchair was left with the resident slumped over, unhelped during meals, while others recounted that patients were not bathed regularly, showers were denied or delayed, and rooms were not consistently cleaned to a standard that families expected for dignity and comfort.
The quality of care appears to vary dramatically by moment and by staff, leading to a sense of instability for families. Some reviewers describe caring, capable staff who were accessible and genuinely dedicated to providing premium care, with nurses who were personable, and aides who showed kindness. A few families express gratitude for improvements they observed after initial rough periods, noting better response times, more engaging activities, and meals that grew more acceptable over time. There are even mentions of specific staff members going above and beyond in certain shifts and of family visits being integrated into the care experience in positive ways. In these moments, the facility can feel like a supportive environment where residents are treated with respect and given attention.
However, other accounts suggest deeper, systemic issues. Several reviews recount a "ghost town" sensation - the feeling that desks aren't staffed, calls aren't answered, and staff presence is scarce when it matters most. Some families report serious lapses in communication, including not being informed when a loved one was moved to the hospital or when health issues escalated, leading to distress and a breakdown of trust. In one particularly troubling narrative, a family learned of a hospitalization only after discovering their loved one was in the hospital, and another describes a failure to notify them about a death - an experience that compounds grief with disbelief and anger. There are also cries of disorganization at the administrative level: misdirected or confusing billing, bills arriving in names other than the patient's, and a general sense that management priorities may not align with the everyday realities of patient care.
The reviews also illuminate a tension between marketing messages and on-the-ground experiences. Several comments point to the facility's marketing claims - such as promises of dignity, quality of life, and high ratings - being contradicted by what some families witnessed during their stays. The allure of a beautiful lake view and a surface-level impression of excellence clashes with reports of bedsores, unattended medical needs, and a lack of adequate dementia and memory care support. In one strong narrative, a family who chose Siena for a memory care unit observed a rapid decline in their father's mobility, including a transition from a walker to a wheelchair, attributed to insufficient staffing and limited assistance. The veteran memory care concern comes full circle with assertions that the facility did not provide the necessary staff training or supervision to effectively manage dementia patients or to deliver the level of individualized care implied by the facility's own promises.
Interwoven with concerns about care quality are notes about the workplace culture and staff dynamics. A number of reviewers point to a toxic or emotionally charged work environment, with references to miscommunication, internal conflicts, and experiences of staff feeling undervalued or unsupported. Specific complaints include a controversial incident involving a scheduler who allegedly lied to a director of nursing, a charge nurse's role being unclear, and broader remarks about staffing shortages and leadership challenges that drive stress and impact day-to-day care. Some reviewers describe a lack of hands-on supervision from management and a perception that those who should be coordinating care are not consistently present on the floor. These comments, while not universal, contribute to the sense that even when individual staff members are capable and kind, the overall system can hinder reliable, continuous, and proactive care.
In sum, the body of stories presents a facility that can deliver moments of warmth, efficiency, and professionalism, but is also capable of serious lapses that threaten patient safety and dignity. For some families, the experience improved after an initial rough patch, with colleagues and caregivers earning trust and residents benefiting from better meals, quicker responses, and more engaged activities. For others, the care has fallen far short of expectations: a pattern of unaddressed falls, neglectful or inconsistent personal care, poor communication with families, and organizational issues that leave loved ones feeling unseen and unsafe. The divergence between first impressions and long-term realities complicates any straightforward assessment, inviting careful consideration and thorough research for anyone weighing Siena as a potential home for a loved one. The repeated emphasis across reviews is clear: diligence, direct visits, and candid conversations with current staff and residents are essential to truly understand what care would look like day to day, beyond the surface appeal of a clean environment and friendly faces.
50 resident community capacity
Assisted LivingAssisted living facilities provide crucial support and care for seniors who may need help with daily tasks such as medication management, bathing, and meal preparation. These communities offer a safe and comfortable environment where seniors can maintain their independence while receiving the assistance they need to thrive in their golden years.
Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities. 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones. Coordination with health care providersCoordination with health care providers is crucial for seniors to ensure proper medical care, medication management, and overall well-being. This collaboration helps prevent overlapping treatments, track progress more effectively, and provide comprehensive support tailored to individual needs.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.
Transportation arrangement (medical)Transportation arrangements for medical purposes are essential for seniors as they may have difficulty driving themselves to appointments or accessing public transportation. Having reliable and safe transportation options ensures that seniors can receive timely medical care and maintain their health and well-being.
Transportation to doctors appointmentsTransportation to doctors' appointments is crucial for seniors as it ensures they have access to necessary medical care and support for their health needs. Without reliable transportation, seniors may struggle to attend important appointments, leading to potential delays in treatment and health complications. Providing transportation services helps seniors maintain their overall well-being and quality of life. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.Kapes Lakeside Assisted Living & Memory Care in Siren, WI is a premier senior living community that offers exceptional care and a vibrant lifestyle. Situated in a picturesque location by the lake, our community provides a comfortable and welcoming environment for residents to enjoy.
Our well-appointed accommodations are fully furnished and include amenities such as cable or satellite TV, Wi-Fi/high-speed internet, and telephone services to ensure that residents stay connected with their loved ones. Each resident also has access to their own kitchenette, allowing them to prepare light meals or snacks as desired.
At Kapes Lakeside Assisted Living & Memory Care, we prioritize the health and well-being of our residents. We provide 24-hour supervision and assistance with activities of daily living, including bathing, dressing, and transfers. Our caring staff also offers medication management and coordinates with healthcare providers to ensure that each resident receives the necessary care.
We understand the importance of nutrition and offer special dietary restrictions options for our dining services. Our experienced chefs prepare delicious meals that cater to specific dietary needs such as diabetes diets. Residents can enjoy their meals in our elegant dining room alongside fellow residents.
To enhance mental wellness and promote social engagement, we offer a variety of scheduled daily activities for residents to participate in. These activities are designed to cater to individual interests and abilities, providing opportunities for intellectual stimulation, physical exercise, and social interaction.
Conveniently located near parks, physicians' offices, restaurants, places of worship, theaters, and transportation services; Kapes Lakeside Assisted Living & Memory Care ensures that residents have easy access to various amenities within the surrounding area.
Whether it's enjoying the beautiful outdoor spaces or engaging in stimulating activities with friends; at Kapes Lakeside Assisted Living & Memory Care in Siren, WI - residents can live a fulfilling life while receiving personalized care tailored to their needs.
Kapes Lakeside Assisted Living & Memory Care is located at 23926 4Th Avenue, Siren, WI 54872 in Polk County, Wisconsin
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