2013 North 38Th Street, Sheboygan, WI 53081
For more information about senior living options: (844) 490-3973
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Vista Care is described as a wonderful agency for loved ones. Erin Krause is described as beyond wonderful. Kelley Potenziani goes above and beyond. The organization prioritizes ethics and values, including honesty, integrity, and accountability. They foster teamwork and shared success among staff. They value active listening and open communication among clients, host homes, and families. They promote innovation and creative problem solving. They are transparent and consistently communicate with clients and caregivers. They provide flexible, responsive support to meet family needs. They offer professional development to keep providers up to date.
Management does not care about staff or residents. Management does not communicate with staff when issues arise. The house is never cleaned and stocked properly. The company underpays employees and takes advantage of them. Supervisors are undertrained and unprofessional. There is a huge amount of favoritism. There is a lack of care for clients. A staff member allegedly threatened to choke a resident's relative, and no action was taken. Higher-ups protect problematic staff, creating a hostile environment and the threat of retaliation. One reviewer would not place their family there and calls Vista Care the worst they've seen in healthcare. The organization is criticized for hiring practices that seem to recruit anyone to care for clients. A reviewer alleges regional/area directors socialize with employees in ways judged as unprofessional.Vista Care emerges in these reviews as an organization with a deeply felt mission to support people with disabilities through community-based care, and with a culture that many describe as professional, compassionate, and people-centered. A number of commenters emphasize hard work, kindness, and a genuine commitment to making a positive difference in the lives of both clients and their families. Across the board, there is a strong sense that Vista Care can deliver meaningful, personal care when the agency is led and managed in ways that align with its stated values.
Several reviews give especially high praise to the people at the top of the local operation. Erin Krause, identified as the local area director, is described as "beyond wonderful" after long involvement with the agency, and Kelley Potenziani is also lauded for going above and beyond. These testimonials frame Vista Care as an organization whose leadership and frontline teams cultivate a culture of collaboration and shared purpose. The atmosphere described is one where colleagues celebrate successes together and support one another through setbacks, reinforcing a sense of teamwork from the top down.
A core thread through many positive reviews is the emphasis on values and ethics. Reviewers highlight honesty, integrity, and accountability as central to how Vista Care operates. They describe transparent, frequent, and clear communication with clients, host home providers, and families or guardians, alongside active listening and empathetic support. This culture extends to the day-to-day environment, with suggestions that the agency creates space for input, acknowledges feelings, and treats successes as a community achievement. The organization is also praised for incorporating fun and a sense of community, such as summer picnics and holiday celebrations, which helps foster connection across the provider network, clients, and families.
Several reviews underscore practical, family- and provider-focused benefits. Respite care is noted as available to host home providers and clients, and professional development classes are offered to keep providers connected and up to date. Flexibility is repeatedly cited as a strength, with Vista Care reportedly adapting to family needs and maintaining availability. The agency is also described as staying current with Medicare and Medicaid rules and regulations, including re-certifications as required, which some families see as a relief from administrative burdens. Taken together, these elements paint Vista Care as an organization that strives to be responsive, supportive, and compliant with care standards.
Positive anecdotes about joining and growing with Vista Care abound. Some reviewers recount that the transition to Vista Care was fast and easy, with staff offering outstanding support during the switch. Prospective and current shared living providers describe a supportive onboarding experience, and one reviewer emphasizes that knowing the client's background helps the team problem-solve more effectively. An overarching theme is that when the agency puts providers first, it fosters a blend of professionalism and family spirit that can lead to positive outcomes for the people served.
Yet, the reviews are not all praise. A substantial portion voice serious concerns about management and day-to-day operations. Specific complaints include situations where there is no food in the house, a lack of cleanliness and proper stocking, and insufficient communication within the organization when issues arise. Some reviewers feel that management does not adequately care for staff or residents, raising questions about the consistency and quality of the living environments. There are also strong accusations of underpayment, favoritism, and unprofessional behavior by supervisors, with some reviewers insisting that such dynamics undermine staff morale and client care.
The most troubling comments describe safety and conduct concerns. One review alleges that a staff member threatened to choke a relative of a resident and notes that the employee remained in place for some time, with questions raised about accountability. Other accounts describe leaders associating socially with employees outside of work in ways that critics say are unprofessional, and references to homes being closed as a result of management issues. Several reviewers claim that abuse or neglect occurs in practices or environments and express distrust about how complaints are handled. The sentiment is strong in several posts: in their view, the organization does not consistently protect clients, and some staff feel there is a culture of fear or retaliation that undermines genuine support and safety.
A few reviews crystallize the tension between exceptional experiences and deeply negative ones. Some commenters describe Vista Care as a wonderful organization with great values, supportive staff, and a welcoming environment where professionals genuinely care about the people they serve. In sharp contrast, others declare outright that they would not recommend Vista Care, with unequivocal statements that the group homes fail to provide proper care, that staff are underpaid and undertrained, and that client safety and well-being are at risk. A handful of comments emphasize that relationships with leadership or the local branches can dramatically color the overall experience, suggesting that outcomes may be highly location- and leadership-dependent.
In short, the collection of reviews presents a multifaceted picture. On one hand, Vista Care is celebrated by many for its mission-driven approach, ethical emphasis, strong leadership in some regions, collaborative culture, and practical benefits for clients and providers. These reviewers describe a supportive network, clear communication, ongoing professional development, and a genuine commitment to treating clients like family. On the other hand, a sizable number of reviews raise serious concerns about management practices, workplace conditions, safety, pay, and the consistency of care across different locations. These accounts suggest a need for careful, localized due diligence: potential families and providers should closely investigate the governance and everyday operations of their specific Vista Care location, seek references, review safety and training policies, and ask direct questions about supervision, accountability, and incident handling before engaging with the agency. The overall message is clear: Vista Care has the potential to deliver compassionate, capable care when well-led and well-managed, but experiences can vary widely, underscoring the importance of evaluating local leadership, processes, and culture.
4 resident community capacity
Assisted LivingAssisted living facilities provide crucial support and care for seniors who may need help with daily tasks such as medication management, bathing, and meal preparation. These communities offer a safe and comfortable environment where seniors can maintain their independence while receiving the assistance they need to thrive in their golden years.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones. Coordination with health care providersCoordination with health care providers is crucial for seniors to ensure proper medical care, medication management, and overall well-being. This collaboration helps prevent overlapping treatments, track progress more effectively, and provide comprehensive support tailored to individual needs.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.
Transportation arrangement (medical)Transportation arrangements for medical purposes are essential for seniors as they may have difficulty driving themselves to appointments or accessing public transportation. Having reliable and safe transportation options ensures that seniors can receive timely medical care and maintain their health and well-being.
Transportation to doctors appointmentsTransportation to doctors' appointments is crucial for seniors as it ensures they have access to necessary medical care and support for their health needs. Without reliable transportation, seniors may struggle to attend important appointments, leading to potential delays in treatment and health complications. Providing transportation services helps seniors maintain their overall well-being and quality of life. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.Vista Care Ella Klemme is a warm and inviting assisted living community located in Sheboygan, WI. Our residents enjoy a wide array of amenities and services that enhance their daily lives and promote their overall well-being.
Our community features a spacious dining room where residents can gather and enjoy delicious meals prepared by our experienced culinary team. Each resident's living space comes fully furnished, providing a comfortable and homely atmosphere.
Outdoor space is available for residents to relax and take in the fresh air, while our housekeeping services ensure that their living areas are always clean and tidy. Telephone service and Wi-Fi/high-speed internet are provided for residents to stay connected with loved ones or engage in online activities.
We understand the importance of personalized care, which is why we offer assistance with activities of daily living, such as bathing, dressing, and transfers. Our dedicated staff also coordinates with health care providers to ensure that all medical needs are met. For those with diabetes or special dietary restrictions, we provide specialized diets tailored to their individual needs.
Transportation arrangement for medical appointments is available, making it convenient for residents to attend their necessary healthcare visits. In addition, there are numerous nearby cafes, parks, pharmacies, restaurants, places of worship, theaters, and hospitals for residents to explore and enjoy.
To keep our residents engaged and active, we offer scheduled daily activities that cater to various interests. Whether it's participating in group exercises or joining in on craft sessions, there is always something exciting happening at Vista Care Ella Klemme.
At Vista Care Ella Klemme, we strive to provide a supportive and enriching environment where each resident feels valued and cared for. Contact us today to learn more about how our community can meet your loved one's unique needs.
Vista Care Ella Klemme - AFH is located at 2013 North 38Th Street, Sheboygan, WI 53081 in Sheboygan County, Wisconsin
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