5335 Taylor Avenue, Mount Pleasant, WI 53403
For more information about senior living options: (844) 490-3973
Open Arms Assisted Living offers opportunities for enrichment and socialization with dedicated staff and comprehensive care. The team's professionalism makes families feel comfortable and confident in the care. The staff are amazing and truly care for the residents. Dai-Cheri Rashada is a terrific manager who is consistently responsive to residents and family requests. The administrative team, especially Annah, helps families feel welcomed and at ease. Open Arms is the best assisted living in its market area and is clearly committed to excellence. Glorious is an exceptional manager who is kind, patient, and always helpful. The care provided is excellent, kind, and compassionate. The house managers are friendly and deliver attentive, high-quality care. The home is clean, safe, and welcoming, with caregivers who take good care of residents.
The place is described as terrible, with claims that everybody there should be fired and that residents are mistreated. Families are warned not to send loved ones there, as the facilities are full of empty promises that never materialize and residents decline due to neglect. The staff are described as very poorly trained and as hiring anyone off the streets, implying a lack of medical knowledge. A staff member allegedly punched a resident in the face and placed him in a choke hold. Some workers are accused of unprofessional behavior, including curses spoken in public in front of clients. The facility is described as unacceptable to the point that it should be shut down. Residents' basic care, such as showers and brushing teeth, is reported as neglected.Open Arms 20 II in Mount Pleasant is best suited for families seeking a warm, people-first assisted living where caregivers are consistently described as patient, loving, and genuinely engaged. The community earns high marks for enrichment, socialization, and comprehensive daily support, underscored by a strong leadership presence that is accessible and responsive. With a 4.8 rating from 85 reviews, this setting is ideal for residents who thrive on meaningful interactions, regular activities, and a home-like atmosphere where staff know residents well and families feel informed and involved.
Those considering alternatives should note that Open Arms 20 II may not be the right fit for every scenario. Families prioritizing rigorous medical oversight, highly structured clinical protocols, or specialized memory-care programming should explore options with clearer, more robust clinical teams. A small number of reviews raise questions about training quality and consistency, and one severe, highly concerning accusation of mistreatment has appeared in the feedback. While such reports are not representative of the overall sentiment, they warrant careful, firsthand vetting during tours and conversations with administration.
The strongest upside here is the caregiving culture. Staff are repeatedly praised for kindness, patience, and genuine affection for residents, with particular admiration reserved for house managers who consistently respond to needs and requests. Management teams, including named leaders like Dai-Cheri and Annah, are highlighted for making families feel welcome and ensuring care plans stay aligned with resident wishes. This relational strength directly offsets some concerns about training gaps by creating a transparent, communicative environment where issues are addressed promptly and residents' daily lives are filled with purposeful engagement.
Opportunities for enrichment translate into tangible quality of life advantages. Reviews describe a robust calendar of social activities, meaningful outings, and programs designed to foster connection among residents. The environment feels clean, safe, and cheerful, with staff taking initiative to keep days lively and residents uplifted. The consistency of caring adults - often described as "the best" or "amazing" - helps residents settle into routines, reduces anxiety, and supports as-needed assistance throughout the day. In short, the atmosphere itself becomes a meaningful part of the care equation.
Practical decision-making guidance centers on proactive inquiry. Prospective families should request a candid tour that includes time with several front-line caregivers and the house manager, and should observe how staff engage with residents during a typical day. Ask for a current activity calendar, a sample care plan, and a transparent explainer of the incident-reporting process and how concerns are escalated. Inquire about staff-to-resident ratios, training pipelines, and ongoing professional development. Speaking with current residents or families about responsiveness and consistency yields valuable confirmation of the community's day-to-day integrity.
Bottom line: Open Arms 20 II stands out as one of the market's strongest assisted living choices for families prioritizing warmth, attentiveness, and a socially rich environment. The combination of compassionate, hands-on staff, accessible management, and a vibrant activity program creates a compelling value proposition for residents who want daily engagement and dependable support. However, for families that cannot tolerate even the possibility of inadequate clinical oversight or unaddressed safety concerns, it is prudent to compare with alternatives that emphasize stricter training standards and more formalized risk management. Overall, Open Arms 20 II is a practical, highly capable option worth serious consideration for the right match.
4 resident community capacity
Assisted LivingAssisted living facilities provide crucial support and care for seniors who may need help with daily tasks such as medication management, bathing, and meal preparation. These communities offer a safe and comfortable environment where seniors can maintain their independence while receiving the assistance they need to thrive in their golden years.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
General Mitchell International (18 miles away)
24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones. Coordination with health care providersCoordination with health care providers is crucial for seniors to ensure proper medical care, medication management, and overall well-being. This collaboration helps prevent overlapping treatments, track progress more effectively, and provide comprehensive support tailored to individual needs.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.
Transportation arrangement (medical)Transportation arrangements for medical purposes are essential for seniors as they may have difficulty driving themselves to appointments or accessing public transportation. Having reliable and safe transportation options ensures that seniors can receive timely medical care and maintain their health and well-being.
Transportation to doctors appointmentsTransportation to doctors' appointments is crucial for seniors as it ensures they have access to necessary medical care and support for their health needs. Without reliable transportation, seniors may struggle to attend important appointments, leading to potential delays in treatment and health complications. Providing transportation services helps seniors maintain their overall well-being and quality of life. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.Open Arms 20 II is an assisted living community located in the serene neighborhood of Mount Pleasant, WI. It offers a range of amenities and care services to ensure the comfort and well-being of its senior residents.
The community features a spacious dining room where residents can enjoy delicious meals prepared by our professional staff. The living spaces are fully furnished, providing a cozy and homely atmosphere for our residents. Open Arms 20 II also boasts a beautiful garden, offering a peaceful outdoor space for relaxation and socializing.
Housekeeping services ensure that the living spaces are kept clean and tidy at all times. Move-in coordination is provided to ease the transition for new residents. Telephone services and Wi-Fi/high-speed internet are available to keep residents connected with their loved ones.
In terms of care services, Open Arms 20 II offers assistance with activities of daily living such as bathing, dressing, and transfers. Our dedicated staff coordinates with healthcare providers to ensure that each resident's medical needs are met. Residents with diabetes receive specialized diet plans, while medication management is provided to ensure proper administration of medications. Special dietary restrictions are accommodated.
Transportation arrangement for medical appointments is available, ensuring that residents can easily access necessary healthcare services. Scheduled daily activities provide opportunities for socialization and engagement within the community.
For convenience, there are several nearby amenities. Cafes, parks, pharmacies, physicians' offices, restaurants, theaters, and hospitals are all in close proximity to Open Arms 20 II.
At Open Arms 20 II in Mount Pleasant, WI, we strive to provide a warm and caring environment where seniors can feel comfortable and supported.
Open Arms 20 II is located at 5335 Taylor Avenue, Mount Pleasant, WI 53403 in Racine County, Wisconsin
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