727 East Sixth Street, New Richmond, WI 54017
For more information about senior living options: (844) 490-3973
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The staff are kind and caring. They let residents enjoy the small pleasures of life, like puttering outside, and share home-baked treats. Meals are shared like a family, with residents' dignity and wishes respected. The care team provides peace of mind to families by keeping residents safe and cared for with compassion. Legacy Pines is a great place for senior living, and residents love it. The facility quickly becomes a home, where residents feel safe and happy. The owner, RN/Administrator, and staff are professional and caring, providing individualized care. The communication and cooperation with primary physicians and specialists is first-rate. Legacy Pines is an amazing place with a team that goes above and beyond to care for, respect, and love residents.
The reviewer was terribly disappointed in the care her mother received. There was terrible communication between Angela the owner and her staff. The staff didn't even know her mom was coming or her detailed care needs. Pregnant staff members were not able to do transfers and lifts, and they were the only staff on duty. The staff were unvaccinated for Covid-19 and no testing protocols were being adhered to. Plumbing was frozen and the shower didn't work. The staff didn't know how to cook or follow the menu. Angela the owner assumed CNAs could read a six-page electronic care log, understand the care needs, and perform duties. There was no supervision or very little supervision; the owner was away most of the time and the house manager was only there once in five days. The owner's assurances of consistent care and training were not borne out, as staff had not been briefed, trained, or instructed on the mom's care needs. For a high-functioning loved one requiring constant supervision, the facility might not be suitable; the reviewer would never put her mom back there. The reviewer advised others not to place their family member there.Pine View in New Richmond is best suited for seniors who prize a warm, home-like atmosphere where staff treat residents with genuine kindness, dignity, and personalized attention. When a transition is handled with care, residents often settle into a routine that feels both safe and comforting, with meals shared like a family and small, everyday joys - like familiar routines and porch time - preserved. The reviews repeatedly highlight compassionate staff, consistent dedication, and a setting that feels intimate rather than institutional. Residents with relatively independent or lightly assisted needs who value personal connection, a tidy, park-like environment, and approachable administration will likely thrive here, especially if family members want a facility that communicates openly and includes them in care planning.
Those who may want to consider alternatives include families navigating higher care demands or needing rigorous supervision and training. A portion of the feedback flags scenarios where oversight quieted down, staff engagement waned, or transitions and care plans were not as coordinated as hoped. For families facing complex medical or memory-care needs, the risk signals in the negative observations are meaningful: inconsistent supervision, gaps in training, and limited capacity to lift or transfer safely if not adequately staffed. In short, for residents who require steady, highly structured oversight or specialized dementia care, it may be prudent to explore facilities with explicit programs and staffing models that demonstrate crystal-clear accountability around every shift.
The strongest positives at Pine View revolve around relationships and responsiveness. The staff are described as kind, patient, and genuinely invested in residents' happiness and safety, with care plans that acknowledge individual preferences and routines. Family-style meals and a homey atmosphere contribute to a sense of belonging, while clear communication and cooperation with primary physicians and specialists help families feel connected to their loved one's medical picture. Residents frequently express attachment to their rooms, the friendly ownership, and the reassurance that caregivers know their likes and dislikes. A small elevator and accessible layouts further support independence for those who can navigate stairs but still need some assistance.
Yet the main drawbacks cited in the more critical accounts center on supervision and consistency. Several reviewers report situations where staffing levels, training, and day-to-day supervision did not meet expectations, particularly in scenarios requiring hands-on care or coordinated transfers. When these gaps occur, concerns about safety, reliability, and continuity of care understandably rise. Problems such as miscommunication about a resident's needs, delays in addressing questions, and perceived gaps between promises and practice have tempered some families' confidence. While not universal, these reports are significant enough to merit serious consideration for anyone evaluating this community.
In weighing the balance, the solid, people-centric strengths can offset many concerns if leadership remains consistently engaged and staffing remains stable. The positive experiences suggest that Pine View can deliver a truly home-centered, dignified living experience with strong caregiver-resident connections, good dietary service, and credible care coordination with medical teams. For families prioritizing a warm, community-feel environment with attentive, personable staff, and who can tolerate some variability in day-to-day operations, Pine View offers a compelling option. The decisive tests will be staffing consistency, proven supervision, and transparent care planning on every shift.
For families comparing options, take a proactive tour that focuses on staffing patterns, supervisor presence, and actual daily routines. Ask to meet the nursing supervisor or administrator, request recent care plans for residents with needs similar to the loved one, and inquire about memory-care capabilities if that is relevant. Seek references from families with residents who have comparable conditions and care trajectories. If the resident values a serene, inviting setting, ongoing family communication, and staff who go the extra mile in small, meaningful ways, Pine View can be a strong match. If, instead, the priority is flawless, highly consistent supervision and a robust program for complex medical or memory-care needs, it may be prudent to review other options with a clearer track record in those areas.
4 resident community capacity
Assisted LivingAssisted living facilities provide crucial support and care for seniors who may need help with daily tasks such as medication management, bathing, and meal preparation. These communities offer a safe and comfortable environment where seniors can maintain their independence while receiving the assistance they need to thrive in their golden years.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones. Coordination with health care providersCoordination with health care providers is crucial for seniors to ensure proper medical care, medication management, and overall well-being. This collaboration helps prevent overlapping treatments, track progress more effectively, and provide comprehensive support tailored to individual needs.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.
Transportation arrangement (medical)Transportation arrangements for medical purposes are essential for seniors as they may have difficulty driving themselves to appointments or accessing public transportation. Having reliable and safe transportation options ensures that seniors can receive timely medical care and maintain their health and well-being.
Transportation to doctors appointmentsTransportation to doctors' appointments is crucial for seniors as it ensures they have access to necessary medical care and support for their health needs. Without reliable transportation, seniors may struggle to attend important appointments, leading to potential delays in treatment and health complications. Providing transportation services helps seniors maintain their overall well-being and quality of life. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.Pine View in New Richmond, WI is a fully furnished assisted living community that offers a comfortable and inviting atmosphere for its residents. The community provides a range of amenities to enhance the quality of life for its residents, including a dining room where delicious meals are served with special consideration for dietary restrictions.
Residents at Pine View enjoy the convenience of housekeeping services and move-in coordination to make their transition as smooth as possible. Outdoor spaces provide opportunities for relaxation and enjoying nature, and Wi-Fi/high-speed internet access is available throughout the community.
The dedicated care services at Pine View include assistance with activities of daily living such as bathing, dressing, and transfers. Residents can rely on the staff to coordinate with health care providers and manage medications effectively. Special dietary restrictions, including diabetes diets, are taken into account during meal preparation and service.
Transportation arrangement services are provided for medical needs, ensuring residents have access to necessary appointments. The community also offers scheduled daily activities to keep residents engaged and entertained.
Conveniently located near various amenities, Pine View has cafes, pharmacies, physicians' offices, restaurants, transportation options, places of worship, and theaters nearby. This makes it easy for residents to stay connected with the local community and access important resources.
Overall, Pine View in New Richmond provides a welcoming environment with comprehensive care services and amenities designed to meet the unique needs of each resident while promoting independence and overall well-being.
Pine View is located at 727 East Sixth Street, New Richmond, WI 54017 in St. Croix County, Wisconsin
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