American Grand Assisted Living Suites

Pros

• The staff at American Grand is highly regarded for their care and attentiveness, making families feel assured about their loved ones' well-being.
• Residents enjoy a clean and organized environment, contributing to a positive living experience.
• The food provided at American Grand is frequently praised as excellent and freshly prepared.
• The community offers a variety of activities that residents appreciate, enhancing their daily lives.
• Many residents find the suite-style accommodations comfortable and reminiscent of small apartments rather than hospital rooms.
• Transportation services are readily available for both medical appointments and planned outings, ensuring residents have access to necessary services and activities.
• Families express gratitude for the significant improvement in their loved ones’ happiness since moving to American Grand.

Cons

• The community is severely understaffed and cannot assist residents in a timely manner.
• Residents have complained about ants and other bugs inside, including in the food storage area, with no action taken.
• Maintenance issues take weeks to get resolved due to a lack of hired maintenance staff.
• Communication is difficult during storms as residents' phones go out for days or even weeks at a time.
• The cleaning service is inconsistent, with rooms being cleaned only once a week or less.
• Residents often need to help each other out to get by day-to-day due to insufficient staff support.
• Some residents feel that the facility prioritizes collecting payments over addressing their personal needs and care.
• One reviewer found the apartment dark, small, and uncomfortable, lacking the space and brightness they desired.

Review

American Grand Assisted Living Suites has received a diverse array of reviews from residents and their families, highlighting both the strengths and weaknesses of the facility. Many families express deep gratitude for the care their loved ones receive, often describing the staff as attentive, friendly, and dedicated to improving residents' quality of life. One particular review emphasizes how profoundly the environment has affected an individual’s emotional wellbeing; after suffering a loss, a resident’s mother is now smiling again, thanks to the supportive caregivers and engaging activities provided at American Grand. The cleanliness and organization of the facility are also frequently praised. Families can rest easy knowing their loved ones live in a well-maintained community.

The living arrangements at American Grand seem to be another selling point for many families. Residents live in suites that resemble small apartments rather than sterile hospital-like rooms. This setup offers a degree of comfort and autonomy that is appreciated by both residents and their relatives. Reviewers highlight various amenities such as a movie room, fire pit area for outdoor socialization, and private transportation options to medical appointments or outings into the community. These aspects contribute to a vibrant atmosphere that fosters social interaction among residents.

However, despite these positive highlights, several reviewers raise serious concerns about the operational side of American Grand. Critiques center around staffing issues, particularly regarding maintenance and cleanliness. Multiple comments indicate that there appear to be no designated maintenance personnel on-site; this leads to delays in repairing broken items for weeks on end. Additionally, there are reports of insufficient cleaning services—residents often find themselves cleaning up after each other due to inconsistent housekeeping schedules.

Many residents have expressed dissatisfaction with communication during emergencies or inclement weather; phone lines reportedly go down during storms for extended periods, making it difficult for families to reach their loved ones. This lack of effective crisis management exacerbates feelings of neglect among some residents who feel unsupported in times when they need assistance the most.

Food quality receives mixed reviews as well—the majority finds it satisfactory with fresh preparation being noted positively—yet some others lament inconsistency in meal offerings or mention issues with hygiene concerning food storage areas returning negative impressions about overall food safety within the establishment.

In terms of activities offered at American Grand, while there is praise for various programs available to keep seniors engaged socially and mentally post-pandemic isolation struggles have led some residents wishing for more accessible entertainment options during lockdowns. Families appreciate that there are numerous opportunities available but desire enhancements in engagement levels or availability based on previous challenges faced due to health restrictions.

Overall, American Grand presents itself as an appealing option for assisted living with its comfortable accommodations and generally caring staff; however, significant improvements in staffing consistency—particularly concerning maintenance and housekeeping—as well as better emergency communication protocols will be vital if they want all current—and prospective—residents' experiences to match those uplifting testimonials shared by family members seeking peace of mind regarding their loved ones’ care.

This part of Neenah, Wisconsin offers a convenient and accessible location for senior living with various amenities nearby. There are several pharmacies within close proximity, providing easy access to medication and healthcare needs. Additionally, numerous restaurants offer a variety of dining options for residents to enjoy. Parks such as Neenah Memorial Park and Riverside Park provide opportunities for outdoor recreation and relaxation. Medical services are readily available with physician offices and Theda Clark Hospital located within a few miles. Transportation options are also nearby, including Appleton International Airport for any travel needs. Overall, this area of Neenah offers a blend of convenience, healthcare services, recreational activities, and accessibility for seniors looking to settle in a vibrant community.

Pharmacies

• Aurora Pharmacy (0.1 miles)
• CVS Pharmacy (0.2 miles)
• Walgreens (0.2 miles)
• Walgreens (1.4 miles)
• Walgreens (3 miles)
• Morton LTC (4.6 miles)
• Grifols (4.7 miles)

Restaurants

• Qdoba Mexican Eats (0.1 miles)
• Culver's (0.2 miles)
• McDonald's (0.3 miles)
• Ground Round Grill & Bar (0.5 miles)
• Solea Mexican Grill (1.2 miles)
• Barrel 41 (1.3 miles)
• Greene's Pour House (1.6 miles)

Cafes

• Starbucks (0.4 miles)
• Starbucks (5.1 miles)
• Starbucks (6.3 miles)

Parks

• Neenah Memorial Park (0.9 miles)
• Southview Park (1.8 miles)
• Riverside Park (2.1 miles)
• Fresh Air Park (2.6 miles)
• Jefferson Park (3.6 miles)
• Alicia Park (5.9 miles)
• Pierce Park (6.4 miles)

Physicians

• Psychiatric Consultants (1 miles)
• Thedacare Physicians (1.2 miles)
• The Center for Aesthetics and Plastic Surgery (1.4 miles)
• ThedaCare Physicians Internal Medicine-Neenah (1.5 miles)
• Davis, Scott Dr - Thedacare Physicians Neenah East Family Medicine (1.6 miles)
• Orthopaedic Specialists Sc (1.7 miles)
• ThedaCare Orthopedic Care (1.7 miles)

Places of Worship

• Trinity Lutheran Church (1.6 miles)

Hospitals

• Theda Clark (2 miles)

Transportation

• Platinum Flight Center (5.4 miles)
• Atw Bagage Claim (6 miles)
• Appleton International Airport (ATW) (6 miles)

Theaters

• Hollywood Cinema Appleton, Wi (6.4 miles)