Home From The Heart in Milwaukee, WI

8544 West Potomac Avenue, Milwaukee, WI 53225

For more information about senior living options: (844) 490-3973

3.4 from 11 reviews
5 stars
6
4 stars
0
3 stars
1
2 stars
0
1 stars
4

Assisted Living Board and Care Home Memory Care

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    Overall Review of Home From The Heart

    Pros

    • pro The company has stepped up its game and is making positive strides.
    • pro The staff is friendly and the nursing staff is very professional.
    • pro The facility is welcoming.
    • pro The company does a good job and provides opportunities to learn a lot.
    • pro The company is improving and focused on delivering positive changes.

    Cons

    • pro The place is no good and people are warned to beware.
    • pro They do not pay PCW.
    • pro They send emails claiming no checks due to insurance or online data, then claim payment to cover their own butt.
    • pro People should not waste their time with this place.
    • pro The business is described as having a reputation for extreme negativity, deserving countless negative stars.
    • pro They reportedly lost their license doing the same thing previously.
    • pro The owner/administrator is described as a thief and liar who will end up in prison.
    • pro They have taken thousands of dollars from customers.
    • pro This is the worst place in Milwaukee and should not be in business.
    • pro The staff are unprofessional, incompetent, and extremely rude, with horrible personal hygiene and odors.
    • pro HR and front desk staff are rude; HR hung up on a caller and would not give a name.

    Review

    Home From The Heart in Milwaukee is best suited for families seeking a hands-on, in-home care arrangement where the strength lies in personal relationships with caregivers and a homey, welcoming atmosphere. The strongest praise in the reviews centers on friendly front-line staff and a nursing team that comes across as competent and approachable. For clients who value daily, one-on-one attention and a small-community feel over a polished, institutional vibe, this agency can deliver meaningful support. When care tasks are clear and schedules flexible, caregivers tend to form steady routines with the person receiving care, producing meaningful continuity for daily living.

    Still, clear caveats demand attention. Families needing rock-solid financial reliability, strict regulatory compliance, and a transparent, consistently professional administration should consider alternatives. A notable pattern in the feedback is delayed or missing pay to personal care workers, accompanied by reports of hard-to-reach leadership and administrative gaps. Allegations - whether isolated or indicative of broader governance issues - about mismanagement and past licensing trouble raise legitimate red flags for those prioritizing predictable billing, rigorous oversight, and safety assurances. In such cases, larger, more established home health providers or licensed assisted living options may offer greater peace of mind.

    On the upside, the most tangible benefits are visible in caregiver relationships. Reviews repeatedly cite warm, personable staff and a nursing presence that feels capable and attentive. When the care plan is person-centered and communication channels remain open, the positive human connection can translate into reliable daily support, timely assistance, and meaningful companionship. That frontline care quality can blunt some administrative friction - provided that the scheduling is stable and issues are addressed promptly. In other words, the core value lies in the lived experience of caregivers delivering consistent, compassionate help.

    Yet the downsides are not incidental; they are material threats to reliability and safety. The most disruptive pattern is inconsistent payroll, with reports of late or missing compensation to caregivers, which erodes trust and undermines continuity of care. Other reviews point to unresponsiveness or difficulty reaching administrators, leaving families stuck when issues arise. Hygiene and professionalism concerns about staff appearance are cited as alarming by some, underscoring potential implications for daily safety and comfort in home-based settings. A sense of governance gaps - explicit or implied - about monitoring and accountability further heightens risk for families counting on steady, compliant care.

    These mixed signals create a practical decision hinge: the positives offer real, hard-won value for families prioritizing intimate, home-based care and flexible service delivery, but the negatives threaten consistency and compliance. If the priority is a warm, dedicated caregiving relationship, coupled with the flexibility of in-home services, the positives can outweigh the risks - yet only with strong safeguards. The caregiver rapport and professional nursing presence are credible assets that are hard to replace in a hands-on setting. However, the weight of financial irregularities and governance concerns cannot be ignored, as they directly influence care continuity, staff stability, and regulatory confidence.

    Actionable next steps are essential. Conduct a candid, written discussion about care plans, staffing schedules, and clearly defined payment terms, then verify the payer arrangement and payroll cadence to remove surprises. Request references from current clients and obtain a copy of the agency's license status and any formal complaint history from the state. Meet caregivers and administrators in person, observe how communication unfolds, and assess responsiveness to questions. If risk tolerance is high and the goal remains intimate, home-based care with a caring team, this provider can fit - so long as due diligence confirms a credible plan to address payroll, oversight, and safety assurances. For families needing stringent financial and regulatory reliability, exploring larger, more established operators or a licensed assisted living community is a prudent, concrete alternative.

    Features

    Housing

    • 4 resident community capacity 4 resident community capacity

    Types of Care

    • Assisted Living Assisted LivingAssisted living facilities provide crucial support and care for seniors who may need help with daily tasks such as medication management, bathing, and meal preparation. These communities offer a safe and comfortable environment where seniors can maintain their independence while receiving the assistance they need to thrive in their golden years.
    • Board and Care Home Board and Care HomeBoard and care homes provide a smaller, more intimate setting for seniors who require assistance with daily tasks but do not need the level of care offered by a nursing home. They offer personalized care, meals, and social activities in a homelike environment, ensuring that seniors receive individualized attention and support in their golden years.
    • Memory Care Memory CareMemory care is crucial for seniors as it provides specialized support and services for individuals with dementia or Alzheimer's disease. These programs offer a safe and secure environment where residents receive personalized care, cognitive stimulation, and help with daily activities. Memory care helps seniors maintain their independence, quality of life, and dignity while also providing peace of mind for their families.

    Amenities

    • Cable or satellite TV Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
    • Dining room Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
    • Fully furnished Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
    • Garden GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
    • Housekeeping services Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
    • Move-in coordination Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
    • Outdoor space Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
    • Telephone TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
    • Wi-Fi/high-speed internet available Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.

    Transportation

    • General Mitchell International (13 miles away) General Mitchell International (13 miles away)

    Care Services

    • 24-hour supervision 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
    • Activities of daily living assistance Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
    • Assistance with bathing Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
    • Assistance with dressing Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
    • Assistance with transfers Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
    • Coordination with health care providers Coordination with health care providersCoordination with health care providers is crucial for seniors to ensure proper medical care, medication management, and overall well-being. This collaboration helps prevent overlapping treatments, track progress more effectively, and provide comprehensive support tailored to individual needs.
    • Dementia waiver Dementia waiverDementia waivers are essential for seniors as they provide critical protections and accommodations for those experiencing cognitive decline. These waivers ensure individuals with dementia receive appropriate care, support, and resources to maintain their quality of life and dignity as they navigate the challenges of this progressive condition.
    • Diabetes diet Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
    • Hospice waiver Hospice waiverHospice waivers are important for seniors because they allow individuals to receive specialized end-of-life care and support at home or in a hospice facility. This waiver ensures that seniors can access the necessary resources and services to maintain comfort and dignity during their final days.
    • Meal preparation and service Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
    • Medication management Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
    • Mental wellness program Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults.
    • Mild cognitive impairment Mild cognitive impairment"Mild cognitive impairment" is important for seniors because it is an early stage of cognitive decline that can potentially progress to more severe conditions such as dementia. Recognizing and addressing mild cognitive impairment can help seniors receive appropriate care and support to maintain their quality of life and independence for as long as possible.
    • Special dietary restrictions Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.
    • Specialized memory care programming Specialized memory care programmingSpecialized memory care programming is crucial for seniors with cognitive impairments such as dementia or Alzheimer's disease. These programs provide a safe and supportive environment tailored to the unique needs of individuals with memory loss, helping them maintain their independence, dignity, and quality of life.
    • Transportation arrangement (medical) Transportation arrangement (medical)Transportation arrangements for medical purposes are essential for seniors as they may have difficulty driving themselves to appointments or accessing public transportation. Having reliable and safe transportation options ensures that seniors can receive timely medical care and maintain their health and well-being.
    • Transportation to doctors appointments Transportation to doctors appointmentsTransportation to doctors' appointments is crucial for seniors as it ensures they have access to necessary medical care and support for their health needs. Without reliable transportation, seniors may struggle to attend important appointments, leading to potential delays in treatment and health complications. Providing transportation services helps seniors maintain their overall well-being and quality of life.

    Dining

    • Diabetes diet Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
    • Special dietary restrictions Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.

    Activities

    • Community-sponsored activities Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults.
    • Scheduled daily activities Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.

    Description

    Home From The Heart in Milwaukee, WI is a warm and inviting assisted living community that offers exceptional care for individuals in need of board and memory care. Our community is designed to provide a comfortable and nurturing environment where residents can feel at home.

    Our fully furnished accommodations ensure that residents have everything they need to live comfortably. The dining room serves delicious meals tailored to meet special dietary restrictions, providing nutritious options for every resident. Housekeeping services are also provided to maintain a clean and tidy living space.

    Residents can enjoy the serene outdoor space and garden, perfect for relaxing or engaging in outdoor activities. Wi-Fi/high-speed internet is available throughout the community, allowing residents to stay connected with their loved ones.

    Our dedicated staff provides assistance with activities of daily living including bathing, dressing, and transfers. We work closely with health care providers to coordinate medical appointments and ensure comprehensive care. Specialized memory care programming is available for those with dementia or mild cognitive impairment.

    At Home From The Heart, we understand the importance of mental wellness. Our mental wellness program focuses on promoting emotional well-being through various therapeutic activities. Medication management is also provided to ensure that residents receive their medications promptly and correctly.

    We offer transportation arrangements for medical needs as well as doctor's appointments, ensuring that residents can access the necessary healthcare services conveniently.

    In addition to our fantastic amenities and care services, our community is conveniently located near several cafes, parks, pharmacies, physicians' offices, restaurants, places of worship, and hospitals. Residents have easy access to these essential resources within close proximity.

    Overall, Home From The Heart provides a caring and supportive environment where residents can receive personalized assistance while maintaining their independence and dignity.

    Nearby Places of Interest

    Pharmacies

    • Walgreens (0.5 miles)
    • Walgreens (1.2 miles)
    • Walgreens (1.8 miles)
    • Walgreens (2.1 miles)
    • Walgreens (2.4 miles)
    • Walgreens (2.8 miles)
    • Walgreens (3 miles)

    Places of Worship

    • Northwest Baptist Church (0.8 miles)
    • Redemption Lutheran Church (1.5 miles)
    • Honey Creek Church (4.8 miles)

    Restaurants

    • Checkers (1.3 miles)
    • Shark's Fish & Chicken (1.7 miles)
    • McDonald's (2.6 miles)
    • McDonald's (2.7 miles)
    • Chick-Fil-A (2.8 miles)
    • Culver's (2.8 miles)
    • McDonald's (2.9 miles)

    Physicians

    • Aurora Advanced Healthcare (2.5 miles)
    • Wheaton Franciscan Medical Group (3.5 miles)
    • Froedtert Hospital (4.5 miles)
    • Aurora Nephrology (4.6 miles)
    • Aurora Health Center (4.6 miles)
    • Froedtert Clinical Cancer Center (4.6 miles)
    • Drs. Roy and Associates (5.7 miles)

    Cafes

    • Starbucks (3 miles)
    • Starbucks (3.9 miles)
    • Starbucks (4.9 miles)
    • Starbucks (5.9 miles)
    • Starbucks (6.2 miles)
    • Starbucks (6.5 miles)

    Hospitals

    • Wheaton Franciscan - St. Joseph Campus (3.1 miles)
    • Ambulatory EEG Recordings (3.4 miles)
    • Aurora Psychiatric Hospital (4.2 miles)
    • Froedtert Pavilion (4.5 miles)
    • Rogers Memorial Hospital (6.2 miles)
    • Aurora Sinai Medical Center (6.4 miles)

    Transportation

    • U-Haul Moving & Storage (3.4 miles)

    Parks

    • Hoyt Park (3.6 miles)
    • Wil-O-Way Underwood Park (3.8 miles)
    • Algonquin Park (4.4 miles)
    • Brown Deer Park (5.1 miles)
    • Elm Grove Village Park (5.1 miles)
    • A C Hanson Park (5.6 miles)
    • Estabrook Park (5.8 miles)

    Frequently Asked Questions

    Where is Home From The Heart?
    Does Home From The Heart provide care for residents with dementia or Alzheimer's disease?

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