8544 West Potomac Avenue, Milwaukee, WI 53225
For more information about senior living options: (844) 490-3973
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The company has stepped up its game since the last review. They keep making positive strides. The staff is very friendly. The nursing staff is very professional. They did a good job and learned a lot with this company.
The agency is accused of not paying employees and sending deceptive emails to avoid payments. It is claimed the agency previously lost its license for similar misconduct. The owner/administrator is described as a thief and liar who will end up in prison. The business is said to have taken thousands of dollars from a family member. The agency is characterized as unprofessional, unconcerned, hard to reach, with potential DHS involvement. There are recurring payroll problems, including another pay period with no check. The staff are described as incompetent, rude, failing to follow standards, with horrible personal hygiene and odor. The owner (Kizzy) is accused of not monitoring operations and being money-driven. HR and front-desk staff are said to be rude, with the HR person allegedly hanging up and not providing a name. The business is not BBB accredited and is implied to be unsatisfactory, harmful to the community.The collection of reviews presents a landscape of strong opinions about this Milwaukee-based operation, with some reviewers expressing guarded optimism about certain aspects while others fire off with scathing warnings and serious accusations. A few commenters acknowledge improvements and praise parts of the team or the environment, but the prevailing tone leans toward distrust and frustration. The overall impression is of a business that polarizes its customers and employees, delivering experiences that range from positive to deeply troubling.
A recurring thread centers on financial and administrative practices that reviewers say are unreliable or unfair. Several accounts allege issues with pay, claiming that checks are late or never arrive and that the agency pays employees only when it feels convenient. Some reviewers describe situations where money was taken or promised payments were never fulfilled, with references to emails that supposedly claimed payment while masking the underlying problems. One person even describes the experience as financially exploitative, suggesting a pattern of payments that benefits the company at the expense of workers. The sense conveyed is that payroll and compensation are inconsistent and opaque, fostering mistrust among staff and contractors.
Another major vein of critique concerns compliance, licensing, and regulatory behavior. One reviewer asserts that the company has previously lost its license for similar conduct, suggesting a history of regulatory trouble. There are also insinuations about insurance-related issues and billing practices, with claims that the organization tries to avoid checks or oversight by shifting blame onto insurance or data. Taken together, these anecdotes create an impression of a business environment where legal and ethical standards are questioned by those who have suffered through interactions with the agency.
Communication and customer service appear to be a weak point for many commenters. Several reviews describe difficulty getting in touch with the right people, unhelpful responses, and a general sense of neglect when issues arise. A few specific incidents are highlighted, such as HR personnel allegedly hanging up on a caller and a front-desk associate who would not disclose a name, leaving complainants feeling dismissed and frustrated. There are explicit warnings that these problems will be reported to authorities, including DHS, underscoring the severity with which some customers view the lack of responsiveness and accountability.
Concerns about hygiene, care standards, and professional conduct appear in vivid terms in several reviews. Some reviewers allege that staff hygiene and personal appearance fall far below expected standards, describing overpowering body odor and other markers of unprofessional grooming. Emojis conveying disgust punctuate these comments, underscoring the emotional intensity of the complaints. In one breath, there are mentions of poor adherence to standards and regulations in running a health care agency, painting a picture of a facility where basic sanitary expectations are not met.
There is also a sharply critical voice directed toward leadership. One reviewer singles out the owner, portraying her as not supervising what happens in the business and using harsh language to describe her character, including terms like "cut throat" and "money grubbing pig." The language is aggressive and unambiguous, signaling a perception that management is complicit in or responsible for the negative patterns described by other reviewers. Pervasive distrust toward governance and oversight is a clear theme, with some commenters invoking external scrutiny ("Big brother is now watching") as a sign that the situation may be monitored by authorities.
Despite the strongly negative narratives, the collection is not monolithic. A subset of reviewers speaks positively about certain experiences, noting friendly staff, professional nursing personnel, and a welcoming facility. One message emphasizes that the staff is approachable and that someone in the organization provided a good learning experience. These voices acknowledge that not every encounter is negative and that there are individuals within the organization who contribute to a constructive and professional atmosphere.
Taken together, these reviews present a complex and confrontational portrait. Some individuals report meaningful, even positive interactions and professional care, while others condemn the business for alleged financial improprieties, regulatory concerns, poor communication, substandard hygiene, and leadership failures. For anyone considering engaging with this agency - whether as a client, patient, or employee - the prevailing sentiment is to proceed with caution, seek out independent verification, and be prepared for a range of experiences. The most consistent caution across the accounts is that issues of trust, accountability, and basic professional standards require close scrutiny before forming a long-term engagement.
4 resident community capacity
Assisted LivingAssisted living facilities provide crucial support and care for seniors who may need help with daily tasks such as medication management, bathing, and meal preparation. These communities offer a safe and comfortable environment where seniors can maintain their independence while receiving the assistance they need to thrive in their golden years.
Board and Care HomeBoard and care homes provide a smaller, more intimate setting for seniors who require assistance with daily tasks but do not need the level of care offered by a nursing home. They offer personalized care, meals, and social activities in a homelike environment, ensuring that seniors receive individualized attention and support in their golden years.
Memory CareMemory care is crucial for seniors as it provides specialized support and services for individuals with dementia or Alzheimer's disease. These programs offer a safe and secure environment where residents receive personalized care, cognitive stimulation, and help with daily activities. Memory care helps seniors maintain their independence, quality of life, and dignity while also providing peace of mind for their families.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
General Mitchell International (13 miles away)
24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones. Coordination with health care providersCoordination with health care providers is crucial for seniors to ensure proper medical care, medication management, and overall well-being. This collaboration helps prevent overlapping treatments, track progress more effectively, and provide comprehensive support tailored to individual needs. Dementia waiverDementia waivers are essential for seniors as they provide critical protections and accommodations for those experiencing cognitive decline. These waivers ensure individuals with dementia receive appropriate care, support, and resources to maintain their quality of life and dignity as they navigate the challenges of this progressive condition.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
Hospice waiverHospice waivers are important for seniors because they allow individuals to receive specialized end-of-life care and support at home or in a hospice facility. This waiver ensures that seniors can access the necessary resources and services to maintain comfort and dignity during their final days.
Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults. Mild cognitive impairment"Mild cognitive impairment" is important for seniors because it is an early stage of cognitive decline that can potentially progress to more severe conditions such as dementia. Recognizing and addressing mild cognitive impairment can help seniors receive appropriate care and support to maintain their quality of life and independence for as long as possible.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Specialized memory care programmingSpecialized memory care programming is crucial for seniors with cognitive impairments such as dementia or Alzheimer's disease. These programs provide a safe and supportive environment tailored to the unique needs of individuals with memory loss, helping them maintain their independence, dignity, and quality of life.
Transportation arrangement (medical)Transportation arrangements for medical purposes are essential for seniors as they may have difficulty driving themselves to appointments or accessing public transportation. Having reliable and safe transportation options ensures that seniors can receive timely medical care and maintain their health and well-being.
Transportation to doctors appointmentsTransportation to doctors' appointments is crucial for seniors as it ensures they have access to necessary medical care and support for their health needs. Without reliable transportation, seniors may struggle to attend important appointments, leading to potential delays in treatment and health complications. Providing transportation services helps seniors maintain their overall well-being and quality of life. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.Home From The Heart in Milwaukee, WI is a warm and inviting assisted living community that offers exceptional care for individuals in need of board and memory care. Our community is designed to provide a comfortable and nurturing environment where residents can feel at home.
Our fully furnished accommodations ensure that residents have everything they need to live comfortably. The dining room serves delicious meals tailored to meet special dietary restrictions, providing nutritious options for every resident. Housekeeping services are also provided to maintain a clean and tidy living space.
Residents can enjoy the serene outdoor space and garden, perfect for relaxing or engaging in outdoor activities. Wi-Fi/high-speed internet is available throughout the community, allowing residents to stay connected with their loved ones.
Our dedicated staff provides assistance with activities of daily living including bathing, dressing, and transfers. We work closely with health care providers to coordinate medical appointments and ensure comprehensive care. Specialized memory care programming is available for those with dementia or mild cognitive impairment.
At Home From The Heart, we understand the importance of mental wellness. Our mental wellness program focuses on promoting emotional well-being through various therapeutic activities. Medication management is also provided to ensure that residents receive their medications promptly and correctly.
We offer transportation arrangements for medical needs as well as doctor's appointments, ensuring that residents can access the necessary healthcare services conveniently.
In addition to our fantastic amenities and care services, our community is conveniently located near several cafes, parks, pharmacies, physicians' offices, restaurants, places of worship, and hospitals. Residents have easy access to these essential resources within close proximity.
Overall, Home From The Heart provides a caring and supportive environment where residents can receive personalized assistance while maintaining their independence and dignity.
Home From The Heart is located at 8544 West Potomac Avenue, Milwaukee, WI 53225 in Waukesha County, Wisconsin
Home From The Heart's array of support services is designed to enhance the quality of life for residents with dementia or Alzheimer's disease by fostering independence while ensuring safety and comfort. Assistance with dressing, bathing, and transfers promotes dignity and personal care, allowing residents to maintain a sense of self. Medication management ensures adherence to prescribed regimens, preventing potential health complications, while meal preparation tailored to dietary needs provides nutrition vital for physical well-being. Transportation arrangements facilitate access to medical appointments, essential for ongoing health monitoring and treatment. By coordinating with healthcare providers, the facility guarantees that all aspects of residents' health are addressed in a comprehensive manner. Activities of daily living assistance combines with specialized memory care programming to engage residents mentally and socially, promoting cognitive function. Moreover, 24-hour supervision offers peace of mind to families knowing their loved ones are safe at all times. Mental wellness programs specifically target emotional health needs, addressing any fluctuations in mood or behavior associated with cognitive decline. Collectively, these features create a holistic environment conducive to managing both mild cognitive impairment and more advanced dementia stages effectively.
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