10212 West Sunset Avenue, Wauwatosa, WI 53222
For more information about senior living options: (844) 490-3973
The homes were clean and the staff were very helpful. The bedrooms looked brand new and very clean. Residents enjoyed a variety of activities and seemed well cared for and content. Staff were courteous and attentive, offering drinks on hot days. The facility offered dancing exercises and even welcomed a Labrador to visit residents. Volunteers observed engaging interactions as residents shared stories with caregivers, creating meaningful connections.
They describe the facility as horrible and abusive, with residents neglected and bruised. They allege bed bugs, improper hygiene, and urine left on furniture. They report residents being yelled at during meals and staff who are loud, obnoxious, and disrespectful. They claim the owner Cheryl defends every incident and shows little concern for residents' well-being. They say the environment feels chaotic, profit-driven, and makes residents feel incarcerated. They state they would not recommend this facility to anyone who cares about their loved one.Across a tapestry of notes left by volunteers, family members, and former staff, the picture that emerges about local senior living facilities is complex and uneven. On one hand, people describe moments of genuine care, cheerful activity, and welcoming environments that brighten residents' days. On the other hand, there are stark, troubling accounts that accuse certain staff and management of neglect, hostility, and even abuse. Taken together, the reviews reveal a community where experiences can vary dramatically depending on location, leadership, and the people directly involved with residents' daily lives.
Several accounts celebrate the energy and personal connection residents share during activities organized by the facilities. Volunteers recount holiday events that brought residents together with activities like cookie decorating and Christmas carol sing?alongs, often accompanied by a volunteer who played guitar. They describe homes that felt clean and well organized, with staff who were helpful in introducing volunteers to residents, learning their names, and tailoring activities to each person's comfort level. The sense of camaraderie is palpable in these pieces, with residents chatting on back patios, sharing stories from their lives, and enjoying the chance to connect with others, sometimes over shared memories of famous actors or classic TV-era anecdotes. These narratives emphasize the humanity of caregiving - the small, patient conversations, the pride residents take in showcasing photo albums, and the simple pleasure of hearing someone say hello and be greeted by a friendly, attentive staff.
Other reviews focus on the personal gratitude of families and friends who feel they received compassionate care during difficult times. One heartfelt note thanks caregivers for "taking such good care of my Aunt" and expresses relief that she had "one more good year before finding her peace," underscoring how much such efforts can mean to families seeking comfort and dignity for their loved ones. A different Chris tly positive glimpse comes from someone who previously worked in maintenance roles, who recalls pleasant days spent on the back patio with residents who shared their life stories and who appreciated being offered drinks on hot days. In these pieces, kindness isn't abstract; it's captured in everyday interactions, in the attention given to residents' routines, and in the sense that staff and volunteers treat people with respect and warmth.
Yet the same broad reservoir of reviews contains severe warnings and troubling accusations about certain facilities, painting a harsher, more alarming portrait. Several postings about a place referred to as Close to Home (CTHSL) describe bed bugs, residents using soap for shampoo, and restrictions on outdoor time. One person contends that a specific administrator, Cheryl, does not take time to understand residents' needs and even encouraged a positive review that misrepresents relatives' real situations. A separate, graphic account alleges serious neglect and abuse: bruises on a relative, a resident's fall followed by shouted commands rather than help, urine on furniture, and recurring yelling during meals. In these accounts, the owner is portrayed as defensive, arguing against concerns rather than addressing them, and accusers describe a work environment that feels chaotic and focused on appearances rather than well?being. The Bluemound location is singled out in some of these critiques, with complaints about a "drama-filled" culture and a boss who appears indifferent to residents' welfare.
Despite the intensity of these negative claims, there is also at least one brief counterpoint that offers a more positive impression of Close to Home. A reviewer who toured the home reports that the bedrooms looked brand new and very clean, and that they were excited to settle a loved one there. This single, favorable tour contrasts with the more accusatory and sensational posts elsewhere, highlighting how impressionable and variable the experience can be and suggesting that conditions may differ not only by facility but by day, shift, or even room assignment.
An overarching takeaway from these intertwined accounts is that the quality and character of care at Close to Home and related facilities are not uniform. Positive experiences tend to emphasize active engagement, clean and welcoming spaces, and staff who foster meaningful connections. Negative accounts emphasize safety concerns, perceived neglect, and leadership issues that undermine residents' trust and well?being. For families and friends seeking a place for a loved one, the prevailing wisdom in these reviews would be to approach with careful due diligence: visit in person, speak privately with staff and residents, observe how activities are actually run, review inspection records, and consider multiple perspectives before drawing conclusions. The mix of praise and alarm in these stories serves as a reminder that caregiving environments are highly human systems - influenced by leadership, staff morale, and the daily, day-to-day interactions that shape a resident's sense of safety, dignity, and belonging.
6 resident community capacity
Assisted LivingAssisted living facilities provide crucial support and care for seniors who may need help with daily tasks such as medication management, bathing, and meal preparation. These communities offer a safe and comfortable environment where seniors can maintain their independence while receiving the assistance they need to thrive in their golden years.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
General Mitchell International (12 miles away)
24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones. Coordination with health care providersCoordination with health care providers is crucial for seniors to ensure proper medical care, medication management, and overall well-being. This collaboration helps prevent overlapping treatments, track progress more effectively, and provide comprehensive support tailored to individual needs.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.
Transportation arrangement (medical)Transportation arrangements for medical purposes are essential for seniors as they may have difficulty driving themselves to appointments or accessing public transportation. Having reliable and safe transportation options ensures that seniors can receive timely medical care and maintain their health and well-being.
Transportation to doctors appointmentsTransportation to doctors' appointments is crucial for seniors as it ensures they have access to necessary medical care and support for their health needs. Without reliable transportation, seniors may struggle to attend important appointments, leading to potential delays in treatment and health complications. Providing transportation services helps seniors maintain their overall well-being and quality of life. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.Hil Sunset Home is an assisted living community located in the vibrant city of Wauwatosa, WI. Our facility offers a range of amenities and care services to ensure our residents' comfort and well-being.
Our fully furnished rooms provide a cozy and comfortable living space for our residents. They can enjoy delicious meals in our dining room, where special dietary restrictions are taken into consideration. Our dedicated staff also provides housekeeping services to maintain a clean and organized environment.
For recreational activities, we offer scheduled daily activities to keep our residents engaged and entertained. We have outdoor spaces where they can relax and enjoy the beautiful surroundings. Additionally, our community is equipped with Wi-Fi/high-speed internet for easy connectivity.
Our care services cater to the unique needs of each resident. Our trained staff assists with activities of daily living such as bathing, dressing, transfers, and medication management. We also coordinate with health care providers to ensure comprehensive care. For those with specific dietary requirements or diabetes management, we offer specialized diet plans.
Transportation arrangements for medical appointments are available for added convenience. There are several cafes, parks, pharmacies, restaurants, places of worship, and hospitals nearby to cater to all other needs.
At Hil Sunset Home, we prioritize the well-being of our residents by providing a comfortable living environment combined with attentive care services.
Hil Sunset Home is located at 10212 West Sunset Avenue, Wauwatosa, WI 53222 in Milwaukee County, Wisconsin
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