4020 West Burleigh Street, Milwaukee, WI 53210
For more information about senior living options: (844) 490-3973
The company has stepped up its game from the last review. They are making positive strides and continuing to improve. The staff is very friendly, and the nursing staff is highly professional. The facility is welcoming and provides a nice environment. They did a good job and learned a lot with this company.
The review claims the company misleads customers about payments by sending emails denying checks and later claiming payment to cover themselves. The review alleges the business took thousands of dollars from the customer's son. The reviewer calls the business the worst in Milwaukee and says it should be closed. The review alleges the owner and administrator are dishonest. The reviewer describes the staff as incompetent, extremely rude, and unprofessional. The reviewer asserts the agency does not follow standards and regulations and pays employees inconsistently. The reviewer notes severe hygiene issues and unpleasant odor among staff. The reviewer reports difficulty contacting staff, plans to report to DHS, and will seek another agency due to pay issues. The reviewer mentions the lack of BBB accreditation and assigns an unsatisfactory grade.Heart Of Home in Milwaukee is best suited for families seeking a small, personable care environment where the nursing staff and front-line caregivers can deliver solid daily care, and where the atmosphere feels welcoming on good days. It works for those who value a visible, friendly staff and a homey setting, rather than a facility that operates with pristine, uniformly flawless operations. The community suits seniors who can tolerate some variability in day-to-day experiences and who are prepared to engage actively with administration to safeguard reliability. In short, it's a fit for families that want a warm, caregiver-focused vibe and are willing to confront administrative bumps as part of the package.
Those who should consider alternatives are families for whom predictable payroll, tight regulatory compliance, and consistently professional management are non-negotiables. Review chatter highlights payroll delays and failed checks that can disrupt caregiver continuity, along with reports of uncooperative or hard-to-reach administrative staff. Hygiene concerns, staff friction, and a perception of limited owner oversight further tilt the risk-reward balance away from this community for households that cannot tolerate ongoing tension between care quality and administrative reliability. For families with a strict emphasis on governance, licensing professionalism, and consistent, documented accountability, other options may represent less risk.
The principal pros ? a warm, welcoming environment and nursing staff described as professional ? do hold weight when weighed against the negatives. Positive remarks about the nursing team and friendliness of caregivers imply real, usable competency at the bedside, which can translate into reliable personal care, assistance with activities of daily living, and responsive support during shifts. When care quality is experienced as steady, those positives can offset occasional miscommunications or scheduling hiccups. Yet the strength of these pros is moderated by the irregularities in administrative practice, which can erode trust over time and complicate long-term planning for families funding care.
Conversely, the cons are consistently pointed and troubling enough to demand serious consideration. A sizable portion of reviews paints a troubling picture of payroll mismanagement and inconsistent payment to staff, including "no checks" during pay periods and speculation about financial impropriety. Complaints about unprofessional front-desk and HR interactions, poor communication, and a sense that supervisory oversight is lacking compound the risk. Hygiene lapses and staff appearance concerns amplify worries about daily standards. Taken together, these reports suggest a facility where day-to-day care may be acceptable on good days but where reliability and professional discipline can vary markedly, undermining confidence in long-term residency.
Operationally, the mix of high praise and stark warnings creates a hard-to-ignore inconsistency. Some reviewers even call out the owner's monitoring as deficient, while others note that the care team is capable when schedules and administrative processes cooperate. The presence of conflicting signals ? strong direct care in some shifts versus alarming administrative friction in others ? means families must enter with a plan: insist on clear, written expectations; request direct access to payroll and scheduling; grocery-store the contract for guarantees on timely pay and continuity of caregivers; and demand regular, documented updates from a named administrator. If these conditions cannot be established and maintained, the prudent move is to explore other communities with steadier governance and fewer red flags.
In the end, Heart Of Home can be a viable choice for families who value caregiver warmth, professional nursing presence, and a home-like setting, provided there is rigorous oversight and a readiness to address financial and administrative concerns head-on. For households where guaranteed payroll reliability, strict adherence to standards, and consistent management oversight are paramount, alternatives should be seriously pursued. Prospective residents should schedule a test stay, demand transparency on payroll cycles, request a direct line to a responsible administrator, and verify licensing and complaint history with the state. If those checks yield satisfactory assurances, the mix of personal care and a welcoming environment can work; if not, the prudent path is to look elsewhere.
4 resident community capacity
Assisted LivingAssisted living facilities provide crucial support and care for seniors who may need help with daily tasks such as medication management, bathing, and meal preparation. These communities offer a safe and comfortable environment where seniors can maintain their independence while receiving the assistance they need to thrive in their golden years.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
General Mitchell International (9 miles away)
24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones. Coordination with health care providersCoordination with health care providers is crucial for seniors to ensure proper medical care, medication management, and overall well-being. This collaboration helps prevent overlapping treatments, track progress more effectively, and provide comprehensive support tailored to individual needs.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.
Transportation arrangement (medical)Transportation arrangements for medical purposes are essential for seniors as they may have difficulty driving themselves to appointments or accessing public transportation. Having reliable and safe transportation options ensures that seniors can receive timely medical care and maintain their health and well-being.
Transportation to doctors appointmentsTransportation to doctors' appointments is crucial for seniors as it ensures they have access to necessary medical care and support for their health needs. Without reliable transportation, seniors may struggle to attend important appointments, leading to potential delays in treatment and health complications. Providing transportation services helps seniors maintain their overall well-being and quality of life. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.Heart Of Home is an assisted living community located in the vibrant city of Milwaukee, WI. Our community is designed to provide a comfortable and homelike environment for our residents, ensuring they feel safe and well-cared for at all times.
Our amenities are carefully curated to enhance the well-being and convenience of our residents. We offer a spacious dining room where residents can enjoy delicious meals prepared by our skilled culinary team. The entire community is fully furnished, providing a cozy and inviting atmosphere for our residents. Outside, we have a beautiful garden where residents can relax and enjoy some fresh air. Housekeeping services are provided regularly to maintain a clean and tidy living environment for our residents. Move-in coordination assistance is also available to ensure a smooth transition into our community. Furthermore, we offer telephone and Wi-Fi/high-speed internet access so that our residents can stay connected with their loved ones.
At Heart Of Home, we understand that each resident has unique care needs, which is why we offer personalized care services tailored to their individual requirements. Our dedicated staff are trained to provide assistance with activities of daily living such as bathing, dressing, and transfers. We also coordinate with health care providers to ensure that our residents receive the necessary medical attention they require. For those with diabetes or special dietary restrictions, we provide specialized meal options to support their health goals. Medication management is also offered to ensure proper administration of medications.
To enrich the lives of our residents, we have scheduled daily activities planned within our community. These activities cater to different interests and abilities, providing opportunities for social engagement and mental stimulation.
The Heart Of Home community benefits from its convenient location in Milwaukee, WI. There are numerous cafes, parks, pharmacies, restaurants, places of worship nearby which provide easy access to various amenities and services for both leisure and healthcare needs.
Overall, Heart Of Home offers a warm and supportive environment where seniors can thrive in their golden years while receiving personalized care and enjoying a range of amenities and activities.
This part of Milwaukee, Wisconsin, offers a convenient and diverse range of amenities for seniors considering the area for living. With multiple hospitals and pharmacies within close proximity, there is easy access to healthcare services. The area also boasts a variety of dining options, from fast food to more upscale restaurants, as well as cafes for social gatherings or relaxation. Numerous parks provide opportunities for outdoor activities and leisurely strolls. Places of worship are nearby for those seeking spiritual fulfillment. Additionally, transportation options are available for ease of travel throughout the city. Overall, this neighborhood provides a well-rounded environment that caters to the needs and interests of seniors looking for a vibrant community to call home.
Heart Of Home is located at 4020 West Burleigh Street, Milwaukee, WI 53210 in Milwaukee County, Wisconsin
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