4020 West Burleigh Street, Milwaukee, WI 53210
For more information about senior living options: (866) 208-4318
Overall Review of Heart Of Home
Pros
The company has stepped up its game from the last review.- They are making positive strides and continuing to improve.
- The staff is very friendly, and the nursing staff is highly professional.
- The facility is welcoming and provides a nice environment.
- They did a good job and learned a lot with this company.
Cons
The review claims the company misleads customers about payments by sending emails denying checks and later claiming payment to cover themselves.- The review alleges the business took thousands of dollars from the customer’s son.
- The reviewer calls the business the worst in Milwaukee and says it should be closed.
- The review alleges the owner and administrator are dishonest.
- The reviewer describes the staff as incompetent, extremely rude, and unprofessional.
- The reviewer asserts the agency does not follow standards and regulations and pays employees inconsistently.
- The reviewer notes severe hygiene issues and unpleasant odor among staff.
- The reviewer reports difficulty contacting staff, plans to report to DHS, and will seek another agency due to pay issues.
- The reviewer mentions the lack of BBB accreditation and assigns an unsatisfactory grade.
Review
Heart Of Home in Milwaukee is best suited for families seeking a small, personable care environment where the nursing staff and front-line caregivers can deliver solid daily care, and where the atmosphere feels welcoming on good days. It works for those who value a visible, friendly staff and a homey setting, rather than a facility that operates with pristine, uniformly flawless operations. The community suits seniors who can tolerate some variability in day-to-day experiences and who are prepared to engage actively with administration to safeguard reliability. In short, it’s a fit for families that want a warm, caregiver-focused vibe and are willing to confront administrative bumps as part of the package.
Those who should consider alternatives are families for whom predictable payroll, tight regulatory compliance, and consistently professional management are non-negotiables. Review chatter highlights payroll delays and failed checks that can disrupt caregiver continuity, along with reports of uncooperative or hard-to-reach administrative staff. Hygiene concerns, staff friction, and a perception of limited owner oversight further tilt the risk-reward balance away from this community for households that cannot tolerate ongoing tension between care quality and administrative reliability. For families with a strict emphasis on governance, licensing professionalism, and consistent, documented accountability, other options may represent less risk.
The principal pros – a warm, welcoming environment and nursing staff described as professional – do hold weight when weighed against the negatives. Positive remarks about the nursing team and friendliness of caregivers imply real, usable competency at the bedside, which can translate into reliable personal care, assistance with activities of daily living, and responsive support during shifts. When care quality is experienced as steady, those positives can offset occasional miscommunications or scheduling hiccups. Yet the strength of these pros is moderated by the irregularities in administrative practice, which can erode trust over time and complicate long-term planning for families funding care.
Conversely, the cons are consistently pointed and troubling enough to demand serious consideration. A sizable portion of reviews paints a troubling picture of payroll mismanagement and inconsistent payment to staff, including “no checks” during pay periods and speculation about financial impropriety. Complaints about unprofessional front-desk and HR interactions, poor communication, and a sense that supervisory oversight is lacking compound the risk. Hygiene lapses and staff appearance concerns amplify worries about daily standards. Taken together, these reports suggest a facility where day-to-day care may be acceptable on good days but where reliability and professional discipline can vary markedly, undermining confidence in long-term residency.
Operationally, the mix of high praise and stark warnings creates a hard-to-ignore inconsistency. Some reviewers even call out the owner’s monitoring as deficient, while others note that the care team is capable when schedules and administrative processes cooperate. The presence of conflicting signals – strong direct care in some shifts versus alarming administrative friction in others – means families must enter with a plan: insist on clear, written expectations; request direct access to payroll and scheduling; grocery-store the contract for guarantees on timely pay and continuity of caregivers; and demand regular, documented updates from a named administrator. If these conditions cannot be established and maintained, the prudent move is to explore other communities with steadier governance and fewer red flags.
In the end, Heart Of Home can be a viable choice for families who value caregiver warmth, professional nursing presence, and a home-like setting, provided there is rigorous oversight and a readiness to address financial and administrative concerns head-on. For households where guaranteed payroll reliability, strict adherence to standards, and consistent management oversight are paramount, alternatives should be seriously pursued. Prospective residents should schedule a test stay, demand transparency on payroll cycles, request a direct line to a responsible administrator, and verify licensing and complaint history with the state. If those checks yield satisfactory assurances, the mix of personal care and a welcoming environment can work; if not, the prudent path is to look elsewhere.
4 resident community capacity
Assisted Living
Cable or satellite TV
Dining room
Fully furnished
Garden
Housekeeping services
Move-in coordination
Outdoor space
Telephone
Wi-Fi/high-speed internet available
General Mitchell International (9 miles away)
24-hour supervision
Activities of daily living assistance
Assistance with bathing
Assistance with dressing
Assistance with transfers
Diabetes diet
Meal preparation and service
Medication management
Special dietary restrictions
Transportation arrangement (medical)
Transportation to doctors appointments
When to Transition from Assisted Living to Memory Care: Key Indicators, Steps, and Finding the Right Community
Assisted Living and Memory Care: Understanding Their Core Differences
Beyond the Bingo Hall: 50+ Enriching Activities for Seniors in Assisted Living