4020 West Burleigh Street, Milwaukee, WI 53210
For more information about senior living options: (844) 490-3973
The company has stepped up its game since the last review, showing positive progress. The company is praised for doing a good job and providing learning opportunities. The staff is very friendly, the nursing staff is very professional, and the facility is welcoming.
The review claims the company does not pay its PCW. It alleges the company fabricates emails to deny checks due to insurance or online data, then sends emails claiming they paid you just to cover themselves. The place is described as the worst in Milwaukee and not BBB accredited, with a U unsatisfactory grade. The owner/administrator is accused of theft and lying and is said to be headed for prison. It claims thousands of dollars were taken from the reviewer's son. The agency is described as unprofessional, unconcerned, and hard to contact, with pay periods passing without checks. The staff are described as incompetent and extremely rude, not following standards or regulations, with horrible hygiene. Kizzy the owner is said not to monitor the business, described as cut-throat and money-grubbing. HR and front desk staff are described as rude, with HR allegedly hanging up and refusing to give a name. The agency is said to pay employees only when convenient, on their own schedule.Over the years, this Milwaukee-based home health agency has produced a wide spectrum of experiences among those who have interacted with it. On one hand, there are voices that acknowledge progress and improvements, suggesting the company has stepped up its game and is making positive strides. A few reviewers describe a sense of forward movement and better outcomes, with one noting that the company has "stepped up their game" and others echoing a feeling of improvement and potential. In some cases, customers even express a level of appreciation for what they see as growth and development within the organization.
But for many, the ride has been far from smooth. A large chunk of the feedback centers on serious financial and administrative concerns. Several reviewers allege that employees - specifically personal care workers - were not paid as expected, with references to missing or delayed checks, and to emails that purportedly claimed no checks were issued due to insurance or online data issues. In stark contrast, other messages recount getting paid only when the agency felt it convenient, painting a troubling picture of inconsistent compensation. There are also allegations of money being taken from clients' families, with one reviewer claiming thousands of dollars were taken from their son. The financial reliability, or lack thereof, is a common thread that casts a long shadow over the agency's reputation.
Crises of credibility extend beyond payroll. Some reviewers claim that the agency's leadership and administrative practices have faltered badly, including accusations that the owner and administrator - named in at least one review as Kizzy - do not monitor what goes on within the business. Descriptions such as "cut throat" and "money grubbing pig" reflect a perception of predatory behavior and poor governance. There are even harsher condemnations suggesting that the owner's conduct could land them in prison someday and noting that the company once lost its license due to similar issues in the past. These comments contribute to a feeling among some customers that the business operates with a focus on profit rather than patient or caregiver welfare.
Communication and professional behavior are another source of contention. Several reviews describe unprofessional and unconcerned attitudes, making it hard to reach the right people to resolve issues. Feelings of frustration are amplified by reports of rude interactions at the HR desk - one reviewer even says the HR representative hung up on them and that a desk associate wouldn't provide a name. The sense of being dismissed or ignored when problems arise is a recurring grievance, prompting some reviewers to say they would contact state agencies such as DHS to seek resolution or accountability. Yet not all communications are painted so negatively; a few accounts highlight friendly staff, professional nursing, and a welcoming facility, suggesting a mixed experience depending on the department or individual staff members involved.
The quality and hygiene of care are other points of debate. Some reviewers describe the agency's standards and regulatory adherence as severely lacking, characterizing staff hygiene as horrible and noting unpleasant odors and a generally disheveled appearance in the care team. These sensory details - body odor and unkempt personal presentation - fuel a strong distrust of the care environment and its adherence to basic professional norms. Conversely, there are comments that acknowledge competent nursing care and a warm, welcoming atmosphere from certain segments of the team, which again underscores the inconsistency reported by customers and leaves potential clients with mixed expectations about what they might encounter.
Finally, the reputation of the agency within the broader community and its credibility with official bodies is a recurring concern. Several reviewers point to the absence of BBB accreditation and a grade of "U" (unsatisfactory), describing the agency as a poor or even failing establishment in Milwaukee. The sentiment in these voices is not merely critical; it carries a warning to others considering engagement with the company. For some, this depiction aligns with past issues such as license problems, which feed into a narrative of systemic risk and a need for heightened scrutiny or relocation to alternative providers.
In summary, the landscape of reviews presents a company that has certainly faced significant criticism and controversy, with allegations ranging from payroll mismanagement and financial exploitation to leadership shortcomings and inconsistent care quality. Yet there are strands of praise that point to improvements, friendly staff, and genuine care in certain moments. The overall impression is one of a divided experience: some customers report serious warnings and tangible harm, while others describe positive interactions and potential growth. Prospective clients and employees are left with a complex, conflicting view, emphasizing the importance of thorough, up-to-date due diligence, direct conversations with current staff, and careful evaluation of recent performance and regulatory status before engaging with this agency.
4 resident community capacity
Assisted LivingAssisted living facilities provide crucial support and care for seniors who may need help with daily tasks such as medication management, bathing, and meal preparation. These communities offer a safe and comfortable environment where seniors can maintain their independence while receiving the assistance they need to thrive in their golden years.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
General Mitchell International (9 miles away)
24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones. Coordination with health care providersCoordination with health care providers is crucial for seniors to ensure proper medical care, medication management, and overall well-being. This collaboration helps prevent overlapping treatments, track progress more effectively, and provide comprehensive support tailored to individual needs.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.
Transportation arrangement (medical)Transportation arrangements for medical purposes are essential for seniors as they may have difficulty driving themselves to appointments or accessing public transportation. Having reliable and safe transportation options ensures that seniors can receive timely medical care and maintain their health and well-being.
Transportation to doctors appointmentsTransportation to doctors' appointments is crucial for seniors as it ensures they have access to necessary medical care and support for their health needs. Without reliable transportation, seniors may struggle to attend important appointments, leading to potential delays in treatment and health complications. Providing transportation services helps seniors maintain their overall well-being and quality of life. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.Heart Of Home is an assisted living community located in the vibrant city of Milwaukee, WI. Our community is designed to provide a comfortable and homelike environment for our residents, ensuring they feel safe and well-cared for at all times.
Our amenities are carefully curated to enhance the well-being and convenience of our residents. We offer a spacious dining room where residents can enjoy delicious meals prepared by our skilled culinary team. The entire community is fully furnished, providing a cozy and inviting atmosphere for our residents. Outside, we have a beautiful garden where residents can relax and enjoy some fresh air. Housekeeping services are provided regularly to maintain a clean and tidy living environment for our residents. Move-in coordination assistance is also available to ensure a smooth transition into our community. Furthermore, we offer telephone and Wi-Fi/high-speed internet access so that our residents can stay connected with their loved ones.
At Heart Of Home, we understand that each resident has unique care needs, which is why we offer personalized care services tailored to their individual requirements. Our dedicated staff are trained to provide assistance with activities of daily living such as bathing, dressing, and transfers. We also coordinate with health care providers to ensure that our residents receive the necessary medical attention they require. For those with diabetes or special dietary restrictions, we provide specialized meal options to support their health goals. Medication management is also offered to ensure proper administration of medications.
To enrich the lives of our residents, we have scheduled daily activities planned within our community. These activities cater to different interests and abilities, providing opportunities for social engagement and mental stimulation.
The Heart Of Home community benefits from its convenient location in Milwaukee, WI. There are numerous cafes, parks, pharmacies, restaurants, places of worship nearby which provide easy access to various amenities and services for both leisure and healthcare needs.
Overall, Heart Of Home offers a warm and supportive environment where seniors can thrive in their golden years while receiving personalized care and enjoying a range of amenities and activities.
This part of Milwaukee, Wisconsin, offers a convenient and diverse range of amenities for seniors considering the area for living. With multiple hospitals and pharmacies within close proximity, there is easy access to healthcare services. The area also boasts a variety of dining options, from fast food to more upscale restaurants, as well as cafes for social gatherings or relaxation. Numerous parks provide opportunities for outdoor activities and leisurely strolls. Places of worship are nearby for those seeking spiritual fulfillment. Additionally, transportation options are available for ease of travel throughout the city. Overall, this neighborhood provides a well-rounded environment that caters to the needs and interests of seniors looking for a vibrant community to call home.
Heart Of Home is located at 4020 West Burleigh Street, Milwaukee, WI 53210 in Milwaukee County, Wisconsin
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