1902 Southridge Avenue Ste 3 & 4, Menomonie, WI 54751
For more information about senior living options: (844) 490-3973
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The staff was friendly. Breakfast was great with many options. The room was clean and comfortable. The pool was open late, giving kids plenty of time to unwind. The hotel is within walking distance of restaurants and parks. The beds were very comfortable. The lobby was clean, well-decorated, and smelled fresh. The wifi was fast.
They experienced horrible service and rude, sleepy front-desk staff. They were denied an extended checkout and told to wait until 3pm to check in, despite it being 3:30 am. They were dismissed when asking about a rewards discount. Breakfast was cleared by 9:30 am with staff claiming it ends earlier on weekdays. Housekeeping did not clean their rooms despite multiple requests over days. The bathroom had a rust ring around the toilet. They felt they were treated rudely and possibly racially biased toward people of color. The pool room was unbearably hot and humid, with no overhead lights during a storm. The elevator made a horrible grinding noise and there was brown growth on the stairs. Front desk staff lacked knowledge about booking/payment processes, causing long waits. They were charged a $50 fee for missing pillows after checkout and suspected a scam. Maintenance issues (broken lampshade, broken closet hinge) suggested upkeep problems to extract charges. They had to request daily room cleaning, which was burdensome and inconsistent.Across a broad slice of guest experiences, this Best Western property emerges as a place of stark contrasts. For some visitors, it was a solid, even enjoyable stay: friendly staff, clean rooms, and plentiful breakfast options helped create a comfortable base for travel. A few guests singled out the late pool hours - closing around midnight - as a major plus that allowed kids to unwind after a long day of driving. Several reviews highlighted dependable Wifi, well-stocked rooms, and a generally welcoming lobby atmosphere. Some guests praised the location for being within walking distance of restaurants and near parks, and others described the beds as comfy and the overall cleanliness as reassuring. Taken together, these positive notes sketch a hotel that can comfortably deliver when service and upkeep align with guest expectations.
Yet, a sizable portion of the feedback paints a very different picture. Multiple guests recount encounters with questionable or outright rude service, particularly at check-in or during early morning hours. One guest describes arriving at 3:30 am to a sleepy attendant who offered vague and sharp responses, followed by a curt rejection of an extended checkout. The same reviewer also reported dismissive handling of a rewards discount - an experience that left them feeling dismissed rather than accommodated. Another guest labeled the service in unequivocal terms - "some of the worst I have dealt with" - and described repeated, frustrating delays at both check-in and check-out, suggesting a broader pattern of staff unprepared to manage common guest needs or loyalty program details.
Housekeeping and maintenance issues surface as another recurring theme. Several reviews recount missed or inconsistent room cleaning during longer stays, with guests forced to remind staff daily about cleaning or to change towels and trash removal. One family staying for over two weeks noted that rooms were never cleaned despite repeated requests, while another guest described the inconvenient routine of having to declare cleaning preferences every day, with initial housekeeping falling short before things improved. Maintenance concerns are more than cosmetic: a rust-ringed toilet, a nonstick bath mat that had worn away, and visible signs of wear in the room. Outside the guest room, conditions at the property also raised concerns - an overheated pool room with high humidity and poor lighting during a storm, a grinding elevator, brown growth on stairs, and other cosmetic or functional deficiencies that would unsettle any guest seeking a pristine environment.
Billing disputes and policy misunderstandings further complicate the picture. Several accounts describe confusion around prepaid bookings, incidentals holds, and unexpected charges, including a claim of being double-billed or charged for items not taken. One guest recounts a long back-and-forth with the front desk and a third-party booking system, ultimately choosing to relocate to another hotel after feeling mishandled. Another reviewer describes a $50 charge for missing pillows, a claim they vehemently deny, along with other minor maintenance issues, and reports that no manager was available to resolve the dispute. In a particularly tense episode, a guest says staff wanted written documentation to verify payment, even after Best Western support confirmed payment had been made, illustrating a breakdown in inter-staff communication and guest trust.
The experiences also touch on broader perceptions of staff training and responsiveness. A few reviewers point to a lack of knowledge about booking-management systems or loyalty-program details, suggesting that inconsistent training contributed to delays and frustration. One guest explicitly notes that front desk employees did not understand ALE solutions handling bookings and insurer-related payments, leaving them with long waits and uncertainty about charges. These observations reinforce a sense that, for some travelers, the hotel's internal processes did not translate into a smooth, predictable guest experience.
There are also interpersonal and sensitivity-related notes that color some visits. At least one reviewer explicitly mentioned a racial bias concern, stating that the rude treatment felt more pervasive than just a single interaction and suggesting that people of color experienced the brunt of the service issues. Several other guests observed that the negative behavior appeared not isolated to one person but seemed to permeate the staff in various areas of the hotel. While these claims are understandably distressing, they align with other reports that describe a general pattern of inconsistent service quality through different stays and staff members.
In balance, the property presents a mixed profile. Several guests have enjoyed the basics - clean rooms, comfortable beds, plentiful breakfast, and a generally friendly first impression - while a substantial number report systemic issues that undermine that initial goodwill. The common threads - unpredictable service quality, uneven housekeeping, maintenance concerns, and billing disputes - suggest that guests can have very different experiences depending on when and where they stay and who happens to be on shift. For prospective visitors, the takeaway is nuanced: this hotel can be convenient and pleasant on some visits, but it can also yield a frustrating, stressful experience if issues with staff, housekeeping, or billing arise and are not promptly resolved.
If you're planning a stay, it may be wise to approach with a few practical steps. Confirm breakfast hours and pool access for your specific dates, and clarify check-in/check-out policies and any prepaid arrangements in writing. If you require particular services - daily housekeeping, late checkout, or assistance with loyalty-programs - request these at the time of booking and again at check-in. Have a clear plan for handling potential billing questions, including obtaining written confirmations of payments and charges. While some guests have found the stay enjoyable and satisfying, others have encountered enough friction to warrant a cautious, well-documented approach to ensure a smoother visit.
4 resident community capacity
Assisted LivingAssisted living facilities provide crucial support and care for seniors who may need help with daily tasks such as medication management, bathing, and meal preparation. These communities offer a safe and comfortable environment where seniors can maintain their independence while receiving the assistance they need to thrive in their golden years.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
Chippewa Valley Regional (21 miles away)
24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones. Coordination with health care providersCoordination with health care providers is crucial for seniors to ensure proper medical care, medication management, and overall well-being. This collaboration helps prevent overlapping treatments, track progress more effectively, and provide comprehensive support tailored to individual needs.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.
Transportation arrangement (medical)Transportation arrangements for medical purposes are essential for seniors as they may have difficulty driving themselves to appointments or accessing public transportation. Having reliable and safe transportation options ensures that seniors can receive timely medical care and maintain their health and well-being.
Transportation to doctors appointmentsTransportation to doctors' appointments is crucial for seniors as it ensures they have access to necessary medical care and support for their health needs. Without reliable transportation, seniors may struggle to attend important appointments, leading to potential delays in treatment and health complications. Providing transportation services helps seniors maintain their overall well-being and quality of life. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.Gratus At Southridge 1902 Suites 3 & 4 is an exceptional assisted living community located in Menomonie, WI. Our community offers a wide range of amenities and care services to ensure our residents' comfort, convenience, and well-being.
When it comes to amenities, we provide a spacious dining room where residents can enjoy delicious meals prepared by our experienced culinary team. Our suites are fully furnished, allowing residents to move in without the hassle of bringing their own furniture. The beautiful garden and outdoor space offer a serene environment for relaxation or socializing with fellow residents. We also provide housekeeping services to ensure a clean and tidy living environment. With telephone lines and Wi-Fi/high-speed internet access available, residents can easily stay connected with loved ones.
In terms of care services, our dedicated staff assists with various activities of daily living including bathing, dressing, and transfers. We coordinate with health care providers to ensure that our residents receive the necessary medical attention. Our professional team specializes in diabetes diets and medication management for those who require these services. We also accommodate special dietary restrictions to cater to individual needs. Moreover, our staff arranges transportation for medical appointments as well.
At Gratus At Southridge 1902 Suites 3 & 4, we believe in promoting an active and engaging lifestyle for our residents. Scheduled daily activities are organized to stimulate both mental and physical wellness. Additionally, our community benefits from its prime location with numerous amenities in close proximity. Residents have access to four cafes, seven parks for outdoor recreation opportunities, seven pharmacies for convenient medication refills, six physicians for easy access to healthcare professionals when needed, thirty restaurants offering diverse dining options nearby. Furthermore, four transportation options make it easy for residents to get around the area comfortably.
Lastly, we understand the importance of spiritual well-being and provide fourteen places of worship nearby catering to different faiths along with two theaters nearby providing cultural entertainment options. In the event of any medical emergencies, residents can rest assured knowing that three hospitals are conveniently located in the vicinity.
Gratus At Southridge 1902 Suites 3 & 4 is truly an exceptional assisted living community that offers top-notch amenities, personalized care services, and a vibrant neighborhood. We strive to provide our residents with a comfortable and fulfilling lifestyle where they can thrive physically, emotionally, and socially.
Gratus At Southridge 1902 Suites 3 & 4 is located at 1902 Southridge Avenue Ste 3 & 4, Menomonie, WI 54751 in St. Croix County, Wisconsin
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