1902 Southridge Avenue Ste 1 & 2, Menomonie, WI 54751
For more information about senior living options: (844) 490-3973
Gratus At Southridge 1902 Suites 1 & 2 offers a competitive monthly rate of $1,800 for their one-bedroom suites, which is significantly lower than the average costs in St. Croix County and across Wisconsin. In St. Croix County, similar accommodations average around $3,108 per month, while the statewide average climbs even higher to approximately $3,412. This pricing reflects a valuable opportunity for potential residents seeking quality housing options without the financial burden typically associated with the region. Gratus At Southridge stands out as an attractive choice for those looking to balance comfort and affordability in their living arrangements.
| Floor plans | Gratus At Southridge 1902 Suites 1 & 2 | St. Croix County | Wisconsin |
|---|---|---|---|
| 1 Bedroom | $1,800 | $3,108 | $3,412 |
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The staff were friendly and helpful. Breakfast was plentiful with many options. The rooms were clean and comfortable, with nice beds. The pool area was enjoyable and the late hours were a bonus. The lobby was clean, well-decorated, and smelled fresh. The location offered easy access to restaurants and parks. Guests would highly recommend staying there. On-site conveniences like a small store and vending machines added value. The wifi was fast. The overall experience was described as wonderful.
The front desk was sleepy, rude, and dismissive, denying an extended checkout and ignoring a rewards discount. Breakfast was poorly managed, with food gone by 9:30 a.m. and staff blaming guests. The cleaning staff did not clean the rooms despite repeated requests, leaving them unmade and with trash. The bathroom had a rust ring around the toilet, indicating poor maintenance. Customer service was deplorable and unprofessional, with staff rude to guests and possibly biased. The pool area was extremely hot and humid, with no overhead lighting during a storm. The elevator and stairs showed maintenance neglect, with brown growth on the stairs and a grinding elevator sound. Front desk staff were unaware of booking/payment policies, causing long check-in/out waits and frustration. The hotel charged a $50 fee for missing pillows after checkout, which the guests denied taking.Across the collection of stay reports, this property presents a wide spectrum of guest experiences. Some visitors left feeling impressed by the basics - clean rooms, comfortable beds, solid breakfast options, and a welcoming, friendly staff - while others expressed frustrations that spanned from awkward check-in encounters to ongoing housekeeping and maintenance lapses. A recurring highlight for several guests was the breakfast and the overall cleanliness of the lobby and rooms when things went smoothly. The pool was also noted as a rare perk, with at least one family appreciating the late hours that allowed kids to unwind after a long travel day. In short, the property can feel like a dependable stop for some and a troubling experience for others, depending on when and whom you encounter during your stay.
One of the most jarring contrasts appears in the early-morning/late-night arrival stories. A number of guests report checking in at or around 3:30 am and meeting desk staff who seemed sleepy and unable to provide clear, courteous answers. In these cases, requests that should be straightforward - such as an extended checkout past the usual noon or applying a rewards discount - were dismissed or delayed, sometimes with a curt reply. The frustration compounds when breakfast logistics come into play: some guests were told breakfast ended earlier than expected, with staff disparagingly pointing toward posted signs as if the guests hadn't checked them. These experiences left travelers feeling unwelcomed and misinformed, setting a negative tone for what should be a restful stay.
Racial bias and uneven service were among the most charged accusations voiced by several reviewers. A subset of guests claimed that interactions with staff were biased or hostile toward people of color, while others noted that rude behavior appeared to be directed at guests in general in certain public areas, such as the breakfast area. While some positive reports insist "everyone was pleasant," these complaints suggest a pattern where the quality of service could be highly inconsistent, turning what ought to be a routine guest relation into a charged and uncomfortable ordeal for some travelers.
On the other hand, the hotel has been praised for positive, occasion-specific experiences. A wedding party and other groups highlighted the convenience of the location, the plenitude of breakfast options, and even small conveniences like a front-store for forgotten items. Several guests found the hotel walkable to nearby restaurants and parks, and repeatedly noted the beds as comfortable, rooms as clean, and the overall vibe as pleasant when service ran smoothly. For many families, the combination of a reliable breakfast, tidy rooms, and a centrally located base created a favorable impression, enough to consider returning under the right circumstances.
Yet the feedback on housekeeping and daily service paints a more troubled picture. For guests staying multiple weeks with many rooms in their party, the expectation of daily housekeeping turned into a recurring problem: rooms were reportedly never cleaned or only cleaned sporadically despite repeated requests. Some reviewers described a first-in-maid experience where beds weren't made for several days, others noted that cleaning staff would show up late or miss routine tasks, and a few claimed the hotel failed to honor explicit requests for fresh towels or trash removal. In contrast, other guests reported consistently pleasant staff and prompt housekeeping after complaints, underscoring how much of the experience hinges on who is assigned to the room and when.
Maintenance and facility concerns emerged as another significant source of dissatisfaction. A number of reviews point to older or neglected infrastructure: a bathtub mat that had worn away, a pool area that felt like a climate-controlled greenhouse, a storm reducing visibility due to missing overhead lighting, visible brown growth on stairs, and an elevator that produced a disconcerting grinding sound by the top floor. These tangible issues can chip away at the sense of comfort and safety guests expect, especially when they coincide with other service frictions. When maintenance problems are visible and ongoing, they tend to color the entire stay, even if other aspects - like the breakfast or the lobby scent - are acceptable.
Billing and front-desk processes contributed another layer of confusion and frustration. Some guests encountered friction with prepayment and discount policies, while others described miscommunications related to credit charges for incidentals or even larger disputed charges. Several accounts describe front-desk staff who seemed unsure about how to reconcile prepaid bookings with on-site charges, sometimes resulting in calls to corporate support or even outside entities while the guest waited. In at least one stark case, a guest felt they were being pressured to pay again or face possible eviction, leading to a decision to switch to another hotel mid-trip. The recurring theme here is a need for clearer, better-administered billing procedures and more reliable on-site support when discrepancies arise.
Against the backdrop of these mixed experiences, a few reviews stand out for their consistency and warmth. Some guests linger on the positives: friendly staff across shifts, spacious and clean rooms, reliable Wi-Fi, well-stocked breakfast, and the simple convenience of vending machines on every floor. These guests express a willingness to return, provided the issues that freckle other stays - especially housekeeping consistency, clearer check-in policies, and a more proactive maintenance program - are addressed. In several of these narratives, the hotel's strengths - location, tastefully kept lobby areas, and a generally good value proposition - are enough to outweigh the occasional hiccup.
Taken together, the hotel presents a paradox: it can be a dependable and enjoyable place to stay when everything aligns - clean rooms, friendly service, plentiful breakfast, and functional amenities - yet it can transform into a source of stress when staff miscommunications, housekeeping gaps, maintenance lapses, and billing ambiguities occur. The most constructive takeaway is that the property has undeniable potential, but achieving consistency will require targeted improvements: standardized training for front-desk staff, stricter adherence to housekeeping schedules, proactive maintenance checks, and clearer, more transparent billing practices. For travelers prioritizing a smooth, predictable experience, it may be wise to verify breakfast hours, confirm housekeeping expectations upon arrival, and prepare for potential variability based on the day and staff on duty. For others who prize location, a solid breakfast, and friendly faces, the hotel can still be a favorable option when the right team is in place.
4 resident community capacity
Assisted LivingAssisted living facilities provide crucial support and care for seniors who may need help with daily tasks such as medication management, bathing, and meal preparation. These communities offer a safe and comfortable environment where seniors can maintain their independence while receiving the assistance they need to thrive in their golden years.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
Chippewa Valley Regional (21 miles away)
24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones. Coordination with health care providersCoordination with health care providers is crucial for seniors to ensure proper medical care, medication management, and overall well-being. This collaboration helps prevent overlapping treatments, track progress more effectively, and provide comprehensive support tailored to individual needs.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.
Transportation arrangement (medical)Transportation arrangements for medical purposes are essential for seniors as they may have difficulty driving themselves to appointments or accessing public transportation. Having reliable and safe transportation options ensures that seniors can receive timely medical care and maintain their health and well-being.
Transportation to doctors appointmentsTransportation to doctors' appointments is crucial for seniors as it ensures they have access to necessary medical care and support for their health needs. Without reliable transportation, seniors may struggle to attend important appointments, leading to potential delays in treatment and health complications. Providing transportation services helps seniors maintain their overall well-being and quality of life. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.Gratus At Southridge 1902 Suites 1 & 2 is an assisted living community located in Menomonie, WI. Our community provides a comfortable and welcoming environment for seniors who require assistance with daily living activities.
Our suites are fully furnished and offer a cozy and homelike atmosphere. Residents can enjoy the convenience of having housekeeping services to ensure their living space is always clean and tidy. Move-in coordination is also provided to assist residents during the transition into our community.
For those who love spending time outdoors, we have a beautiful garden where residents can relax and enjoy nature. We also provide amenities such as telephone and Wi-Fi/high-speed internet to keep residents connected with their loved ones.
At Gratus At Southridge, we understand the importance of personalized care. Our dedicated staff is trained to provide assistance with activities of daily living, including bathing, dressing, and transfers. We also coordinate with health care providers to ensure that each resident's specific medical needs are met. Special dietary restrictions are catered for in our dining service, where delicious meals are prepared and served daily.
Residents can look forward to engaging in scheduled daily activities that promote socialization and stimulation. Whether it's participating in group exercises or enjoying arts and crafts sessions, there is always something exciting happening at our community.
The surrounding area offers convenient access to various amenities. There are four cafes nearby for residents to enjoy a cup of coffee or socialize with friends. Additionally, seven parks provide opportunities for outdoor recreation and relaxation. For any medical needs, there are six physicians, three hospitals, and seven pharmacies nearby. Transportation arrangement for medical appointments is also available.
Gratus At Southridge 1902 Suites 1 & 2 strives to create a supportive and enriching environment for our residents. With our comprehensive care services, inviting amenities, and convenient location, we aim to enhance the quality of life for all those who call our community home.
Gratus At Southridge 1902 Suites 1 & 2 offers a competitive monthly rate of $1,800 for their one-bedroom suites, which is significantly lower than the average costs in St. Croix County and across Wisconsin. In St. Croix County, similar accommodations average around $3,108 per month, while the statewide average climbs even higher to approximately $3,412. This pricing reflects a valuable opportunity for potential residents seeking quality housing options without the financial burden typically associated with the region. Gratus At Southridge stands out as an attractive choice for those looking to balance comfort and affordability in their living arrangements.
Gratus At Southridge 1902 Suites 1 & 2 is located at 1902 Southridge Avenue Ste 1 & 2, Menomonie, WI 54751 in St. Croix County, Wisconsin
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