2411 South Broadway, Menomonie, WI 54751
For more information about senior living options: (844) 490-3973
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Apartments are nice. Maintenance staff comes in a timely manner and are very nice. The apartments are in a good location. Overall, a good place to live. This place is under better management.
The property manager at 503 Broadway is unprofessional and unhelpful when addressing problems. The building constantly smells of cooking food and cigarette smoke. The PA entry system is down most of the time, and residents are charged to fix it. They charge residents for issues such as move-in cleanliness, including a $350 charge with unclear justification. The manager Derek allegedly yells at residents, threatens eviction, and charges $50 per hour for time spent in the apartment. They withhold a significant portion of security deposits (e.g., $140 of $500) and levy charges for missing sink plugs, cleaning, vacuuming, and oven cleaning. Management communication is poor and unresponsive. The leasing process is unreliable; staff like Grant do not answer calls. The overall management is described as awful, rude, uncaring, and fake. Some reviewers suggest there are better, cheaper places to live in Menomonie.The place at 503 Broadway in Menomonie elicits a wide range of experiences from tenants. Some residents describe solid maintenance and a convenient location, while others report serious problems with management and disputed charges that leave them feeling shortchanged. Across the board, the accounts reveal a property with potential, but one that is heavily defined by inconsistent communication and a sometimes abrasive management style.
A recurring complaint centers on the building's systems and how they're handled. Tenants say there is a PA system designed to let people in by calling their phone, but it rarely works - down about 95% of the time. When a problem is raised, the response seems weighted toward charges or fees rather than swift fixes, with the implication that residents who complain could be billed to cover the repair. This issue sets a backdrop of frustration, since access control is a basic amenity residents rely on daily.
Smells and atmosphere inside the building also color the negative portrayals. Several tenants report enduring food smells, especially lingering fish odors, and the presence of cigarette smoke from some neighbors. For them, these conditions add to a sense that the building's management isn't proactively addressing nuisance problems or enforcing consistent cleanliness and tenant standards. In one particularly sharp note, a former renter described a move-in experience that left the apartment not "clean as expected," and felt penalized for it later with charges after move-out.
The most emotionally charged complaints concern how charges are billed and the conduct of the property manager. One reviewer detailed the experience with Derek, a manager described as unprofessional and loud, who reportedly would threaten eviction by saying he would "take you out of the apartment." Beyond intimidation, the same account alleges a punitive fee structure: roughly $50 per hour charged for the tenant's time in the apartment, plus at least $300 taken from the security deposit. Such statements contribute to a narrative in which residents feel steamrolled by management and left with confusing or unreasonable costs after their lease ends.
That same narrative includes a very concrete and troubling list of deposit deductions. A resident claimed that from a $500 security deposit, $140 was withheld, with additional charges including $30 for a "missing" bathroom sink plug (which the move-in had reportedly lacked), $75 for "having to clean" the shower, $10 for "vacuuming under the couch cushions," and $25 for cleaning the oven. The reviewers insist there was preexisting wear and tear - such as a kitchen sink leak and cat litter in the carpet upon move-in - that should have been accounted for, yet the landlord did not provide a timely response when questions about these charges were asked. The implication is that the security deposit procedure is opaque and inconsistently administered.
The tone around management isn't uniformly negative, but the split is hard to ignore. Another reviewer, after a year of living there, says the apartments themselves are nice and that maintenance is timely and friendly, and the location is good. Yet even within that more favorable frame, the same person also stresses that the management is awful - rude, uncaring, fake - and suggests looking elsewhere for housing. The same thread of dissatisfaction appears again in a separate note about leasing communications: Grant, the leasing agent, was difficult to reach, with promises about an incline two-bedroom for a semester subsequently not honored after repeated calls. That inconsistency in leasing communication undermines trust even when the physical space receives occasional praise.
Taken together, these testimonials create a picture of a property with real appeal - decent apartments, good maintenance when engaged, and a favorable location - but overshadowed by a management culture that several tenants find unprofessional and reactive at best, and hostile or punitive at worst. For prospective renters, the experience seems highly contingent on the specific unit and the personnel assigned to it. Some tenants report responsive maintenance and a smooth monthly reality, while others encounter gatekeeping, unexplained fees, and volatile customer service that leaves them feeling charged for problems they did not cause.
If you're considering moving here, a few cautions emerge from these accounts. Document move-in conditions with photos, request itemized and written explanations for any charges, and insist on written responses for disputes about deposits or fees. Clarify who will be your point of contact and how leasing commitments will be honored before signing. It's also worth probing whether the building's access systems are currently functioning and whether nuisance issues (smells, smoke, noise) are being actively addressed. In short, the property has potential value, but it comes with a warning flag: management practices and communication quality appear to swing widely between units and personnel, so your experience could hinge on the luck of your specific apartment and the staff assigned to you.
4 resident community capacity
Assisted LivingAssisted living facilities provide crucial support and care for seniors who may need help with daily tasks such as medication management, bathing, and meal preparation. These communities offer a safe and comfortable environment where seniors can maintain their independence while receiving the assistance they need to thrive in their golden years.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
Chippewa Valley Regional (22 miles away)
24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones. Coordination with health care providersCoordination with health care providers is crucial for seniors to ensure proper medical care, medication management, and overall well-being. This collaboration helps prevent overlapping treatments, track progress more effectively, and provide comprehensive support tailored to individual needs.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.
Transportation arrangement (medical)Transportation arrangements for medical purposes are essential for seniors as they may have difficulty driving themselves to appointments or accessing public transportation. Having reliable and safe transportation options ensures that seniors can receive timely medical care and maintain their health and well-being.
Transportation to doctors appointmentsTransportation to doctors' appointments is crucial for seniors as it ensures they have access to necessary medical care and support for their health needs. Without reliable transportation, seniors may struggle to attend important appointments, leading to potential delays in treatment and health complications. Providing transportation services helps seniors maintain their overall well-being and quality of life. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.Broadway Home in Menomonie, WI is a welcoming and fully furnished assisted living community that offers a wide range of amenities and care services to cater to the needs of its residents. The dining room is available for communal meals, where residents can enjoy delicious, chef-prepared meals while adhering to special dietary restrictions if needed.
The community boasts beautiful outdoor spaces such as a garden, providing an opportunity for residents to enjoy nature and relax in a peaceful environment. Housekeeping services ensure that common areas and individual living spaces are kept clean and tidy, allowing residents to focus on enjoying their time without the worry of chores.
Residents can stay connected with friends and family through the telephone and Wi-Fi/high-speed internet access provided. Additionally, move-in coordination is available to assist new residents with the transition into their new home.
The dedicated care team at Broadway Home provides assistance with activities of daily living such as bathing, dressing, and transfers. They also coordinate with health care providers to ensure that residents receive any necessary medical attention or treatments. Medication management is available for those who require assistance in this area.
The community takes pride in offering specialized care for individuals with diabetes by providing a diabetes diet and monitoring blood sugar levels. Meal preparation and service are provided to ensure that residents receive well-balanced meals that meet their dietary needs.
Transportation arrangement for medical appointments is available for convenience, ensuring that residents can easily attend their required healthcare visits. Scheduled daily activities provide opportunities for engagement and socialization within the community.
Broadway Home benefits from its close proximity to various amenities within the Menomonie area. There are numerous cafes, parks, pharmacies, restaurants, transportation options, places of worship nearby. For entertainment options, theaters are just a short distance away. Residents can also feel secure knowing that hospitals are conveniently located nearby in case of emergencies.
Overall, Broadway Home offers a comfortable living environment where seniors can enjoy both independence and support from a caring and attentive staff.
Broadway Home is located at 2411 South Broadway, Menomonie, WI 54751 in St. Croix County, Wisconsin
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