2411 South Broadway, Menomonie, WI 54751
For more information about senior living options: (866) 208-4318
Overall Review of Broadway Home
Pros
Jayne the Property Manager is praised for smooth, issue-free management.- The apartments are nice.
- Maintenance staff are timely and very nice.
- The location is good.
Cons
The property manager at 503 Broadway is unprofessional.- Derek routinely tells residents he will remove them from the apartment and speaks loudly, sometimes screaming.
- He charges residents $50 per hour for time spent in the apartment and takes at least $300 from their deposits.
- Residents should not expect to get 100% of their security deposit back; charges are withheld for various items.
- Deposits were withheld in specific amounts (e.g., $140 of $500, $30 for a missing plug, $75 for cleaning, $10 for vacuuming, $25 for cleaning the oven).
- The building constantly smells like cooking fish, and some residents smoke cigarettes.
- The entry PA system is down about 95% of the time, and complaints about it may incur charges to fix it.
- The management is awful: rude, uncaring, and fake.
- The leasing staff, particularly Grant, is unresponsive and rarely answers calls.
- Grant promised a 2-bedroom for a semester but later went back on his word.
- The property is not recommended to live at; there are better, cheaper places to live in Menomonie.
- There was a leak in the kitchen sink and cat litter on the carpet at move-in.
Review
Broadway Home in Menomonie is best suited for independent adults who prize an affordable, convenient city-center address and can tolerate uneven management and variable administrative experiences. The apartments themselves can meet practical expectations for someone who isn’t seeking high-touch service or assisted living-level oversight. This community works for residents who can advocate for themselves, review lease terms carefully, and tolerate occasional lapses in communication while prioritizing reliable maintenance and a decent living environment over polish or concierge-style support.
Those who should consider alternatives are seniors or families that depend on steady, transparent management and clear, respectful leasing practices. Anyone requiring daily assistance or regular check-ins will likely be disappointed. Prospective residents sensitive to odors or smoke, or who want predictable move-in and move-out charges, should beware: the environment can carry ongoing smells and inconsistent resident experiences, and the administrative culture has shown a tendency to escalate small issues rather than resolve them calmly.
On the upside, maintenance staff are generally timely and courteous, and several residents note that the apartments themselves are reasonably nice and in a good location. A few observers credit improvements in management dynamics, including a property manager who addressed problems directly. These operational strengths matter because they translate into functional, day-to-day livability where repairs and upkeep happen without prolonged delays. For someone who can tolerate the broader management uncertainties, the core living experience remains solid enough to justify considering Broadway Home on a tight budget.
The prominent drawbacks, however, significantly undermine the overall value. The management culture has earned a reputation for being unprofessional and uncaring, with reports of loud, confrontational interactions and inconsistent courtesy. Leasing responsiveness is uneven, and some staff have been described as inaccessible or dismissive. The most consequential issues center on finances and communication: disputed or withheld security deposits, unclear charges, and poor documentation or follow-up when questions arise. In short, the administrative atmosphere can contribute more stress than reassurance, muting the appeal of otherwise adequate housing.
Financial friction compounds these concerns. Move-in conditions have been criticized, and several renters recount charges for cleaning or missing items that feel unreasonable given the transition realities. Deposits have been partially kept after move-out, and the responses to inquiries about these deductions have been poor or non-existent. The pattern of withholding and vague accounting creates a sense of risk for new residents who value straightforward, trustworthy billing. For a family evaluating options, these financial and communicative fragilities are a strong signal to proceed with caution or to prioritize communities with proven, consistent policies and better resident liaison support.
Bottom line: Broadway Home offers a practical, budget-conscious option with a decent location and responsive maintenance, but the decision hinges on tolerance for management inconsistency and potential billing disputes. It is most appropriate for independent residents who can navigate governance quirks, document everything, and are not counting on daily care or deeply proactive administrative service. For seniors or families who require dependable, respectful management, transparent pricing, and predictable leases, alternatives should be the default path. Before committing, visit with current residents, request written lease and billing terms, verify who handles leasing and disputes, and insist on a clear plan for deposits, move-out charges, and timely communication. If those conditions cannot be met, it is prudent to look elsewhere.
4 resident community capacity
Assisted Living
Cable or satellite TV
Dining room
Fully furnished
Garden
Housekeeping services
Move-in coordination
Outdoor space
Telephone
Wi-Fi/high-speed internet available
Chippewa Valley Regional (22 miles away)
24-hour supervision
Activities of daily living assistance
Assistance with bathing
Assistance with dressing
Assistance with transfers
Diabetes diet
Meal preparation and service
Medication management
Special dietary restrictions
Transportation arrangement (medical)
Transportation to doctors appointments
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