Information last verified:
1114 South 11Th Street, Manitowoc, WI 54220
For more information about senior living options: (844) 490-3973
The reviewer values compassionate support for addicts and their families. The reviewer believes respectful, constructive dialogue is essential in online communities. The reviewer advocates for accountability and fair treatment in conversations about addiction. The reviewer emphasizes the importance of recovery-focused care and support. The reviewer remains hopeful that conversations about addiction lead to greater understanding and care.
The reviewer states that their Facebook review was deleted because the employees disliked what was written. The review claims the establishment does not truly care for addicts or their families. It accuses employees’ spouses of wishing relapse and death upon an addict on social media. It suggests this behavior is a deliberate tactic to keep business coming through Marco’s doors.Marco Services in Manitowoc is best suited for families whose primary concern is cost containment and who can tolerate a care environment where caregiver empathy and resident advocacy are uncertain. In practical terms, this community appears aligned with those who want a minimal-touch option and are not counting on staff warmth, proactive problem-solving, or consistently attentive care. It is not recommended for families seeking dependable, compassionate engagement with residents, nor for anyone navigating complex needs or sensitivities around addiction history that require careful, respectful handling by caregivers.
The sole published review paints a troubling portrait of the staff culture. The account alleges that employees and their spouses post messages on social media wishing relapse and death on an addict, and frames addicts and their families as not genuinely cared for. The reviewer notes that a Facebook post was deleted after airing concerns, which underlines a perception of retaliation or suppression. Taken together, these claims signal a work environment where resident well‑being and family input may be dismissed, and where accountability for staff conduct is unclear. Such dynamics directly threaten basic safety, trust, and ongoing care quality.
Regarding advantages, the review provides no concrete positives to counterbalance the safety and dignity concerns. There are no documented details about care standards, staffing levels, programming, meal quality, or resident satisfaction. That absence matters: without verifiable strengths, transparent oversight, responsive administration, or reliable caregiver training, the negatives are likely to dominate the resident experience. Practically, prospective residents would be gambling on unknowns rather than relying on demonstrated strengths that create a stable, reassuring daily routine.
Families evaluating options should insist on a rigorous due-diligence process. Verify licensing and inspection history with the state health department, and review any open or closed enforcement actions. Seek direct observations of staff interactions during tours, ask for current staff-to-resident ratios, turnover rates, and whether there is a formal, enforced anti-harassment policy. Request contact with current residents or families and inquire about how concerns are addressed, how complaints are escalated, and what corrective actions follow any incident. Cross-check independent reviews and demand a written plan that addresses culture, safety, and accountability, complete with timelines and measurable milestones.
Alternative options in Manitowoc and the surrounding area should be prioritized when they demonstrate tangible, verifiable strengths: robust staff engagement, transparent governance, third‑party surveys, and clear policies protecting residents’ dignity. Look for facilities with accreditation, active family advisory structures, and visible compassionate care in practice. Focus on staffing stability, in-house social or therapeutic programs, and proven success managing residents with complex needs. The prudent choice is to favor environments where residents are treated with steady respect, staff accountability is evident, and leadership responds promptly to concerns rather than suppressing or dismissing them.
given the red flags raised by the review, Marco Services warrants strong caution and careful consideration of alternatives before any long-term commitment. Families should pursue facilities with proven reputations for respectful care and demonstrable oversight, and if considering Marco, demand concrete, written assurances covering staff conduct, resident safety, and a remediation plan with clear timelines. A short-term stay or trial period, accompanied by structured check-ins, can help verify claims and build confidence before broader commitment. The ultimate objective remains clear: secure a setting where dignity, safety, and compassionate, proactive care are non-negotiable.
12 resident community capacity
Assisted LivingAssisted living facilities provide crucial support and care for seniors who may need help with daily tasks such as medication management, bathing, and meal preparation. These communities offer a safe and comfortable environment where seniors can maintain their independence while receiving the assistance they need to thrive in their golden years.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones. Coordination with health care providersCoordination with health care providers is crucial for seniors to ensure proper medical care, medication management, and overall well-being. This collaboration helps prevent overlapping treatments, track progress more effectively, and provide comprehensive support tailored to individual needs.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.
Transportation arrangement (medical)Transportation arrangements for medical purposes are essential for seniors as they may have difficulty driving themselves to appointments or accessing public transportation. Having reliable and safe transportation options ensures that seniors can receive timely medical care and maintain their health and well-being.
Transportation to doctors appointmentsTransportation to doctors' appointments is crucial for seniors as it ensures they have access to necessary medical care and support for their health needs. Without reliable transportation, seniors may struggle to attend important appointments, leading to potential delays in treatment and health complications. Providing transportation services helps seniors maintain their overall well-being and quality of life. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.Marco Services in Manitowoc, WI is an exceptional assisted living community that provides a range of amenities and care services to meet the unique needs of our residents. Our spacious and welcoming dining room offers a comfortable environment for enjoying delicious meals, which are prepared and served by our dedicated staff. Each apartment is fully furnished, ensuring that our residents feel at ease in their new home.
Our beautiful garden and outdoor space provide opportunities for relaxation and enjoyment of nature. Housekeeping services ensure that each apartment remains clean and tidy, relieving our residents from the burden of household chores. Move-in coordination is available to assist with the transition into our community, making the process as smooth as possible.
We understand the importance of staying connected to loved ones and the wider world, which is why telephone and Wi-Fi/high-speed internet are provided throughout our community. Our caring staff is available to provide assistance with daily activities such as bathing, dressing, and transfers, promoting independence while ensuring safety.
We coordinate with healthcare providers to ensure that our residents receive the necessary medical attention and support they require. Our team is trained in diabetes management and can provide specialized diets when needed. Medication management services are available to help residents maintain their health.
Transportation arrangements are made for medical appointments, allowing our residents to easily access healthcare services. Nearby cafes, parks, pharmacies, physicians' offices, restaurants, places of worship, theaters, and hospitals offer convenience and opportunities for socialization or outings.
At Marco Services in Manitowoc, WI, we believe in fostering an engaging lifestyle for our residents. Scheduled daily activities are designed to promote physical fitness, mental stimulation, creativity, and social interaction. Whether enjoying a cup of coffee at one of the nearby cafes or exploring the beautiful parks surrounding us, there are plenty of options for leisurely pursuits.
Overall, our assisted living community combines top-notch amenities with compassionate care services to create a warm and supportive environment where seniors can thrive and enjoy a fulfilling life.
Marco Services is located at 1114 South 11Th Street, Manitowoc, WI 54220 in Manitowoc County, Wisconsin
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