839 Division Street, Horicon, WI 53032
For more information about senior living options: (866) 208-4318
Overall Review of Marvins Manor II
Pros
The day staff have been easier to work with.- Stacy, the manager, and Barb, the owner, have been easy to talk to and willing to problem solve.
- There is kindness and caring shown to residents.
- They do a wonderful job with all residents.
- The grandparents loved all the staff and received excellent care.
- The staff are respectful, caring, and qualified.
- The facility is well maintained and clean.
- Marvin's Manor is a true blessing.
Cons
There have been ongoing issues with implementing therapy programs after admission, especially with PM staff.- PM staff have been extremely resistant, belligerent, and rude when questions were asked.
- They perform unsafe EZ stand transfers, moving her 12–15 feet in a recliner to the bathroom, despite her difficulty standing.
- The reviewer contends that standing at the rail with one assist is unsafe.
- There has been mixed communication from the staff.
- Therapy has instructed pivot transfers before using a mechanical lift, which has been very spotty and inconsistent.
- There are concerns that safety goals and attempts to improve her quality of life have been minimally addressed at the facility’s convenience rather than what is best for her.
- There are claims that staff are doing things behind the family’s backs.
- After 2:00 PM, there is limited staff available.
Review
Marvins Manor II in Horicon is best suited for families seeking a warm, homelike environment where caregivers truly know residents and respond with genuine, daily kindness. It works for seniors who need help with routine activities and who value a personable, low-Where-else-are-you-going feel over clinical precision. It is not the right fit for residents who demand high-intensity, consistently scheduled therapy or round-the-clock, formal safety oversight. Those who require dependable afternoon programming or strict, documented safety protocols around transfers should seriously consider alternatives. In short, this community shines when the priority is personable care in a small-community setting, but it can fall short for families prioritizing medical-grade consistency after hours.
The strongest positives rest on the human side. Families repeatedly praise staff for compassion and sincerity, and several reviewers point to a truly homey, well-kept building where residents are treated with respect. Day staff are described as accessible and easier to work with, and the on-site leadership, specifically the manager and owner, has shown willingness to listen and problem-solve. The combination of kindness, perceived attentiveness, and a supportive, personable culture creates a reliable emotional anchor for residents who value feeling known and cared for. These elements are not cosmetic; they translate into meaningful interactions that can lift a resident’s mood and reduce anxiety about transitions.
Yet the reviews spotlight substantive concerns that cannot be dismissed. The most persistent red flags involve staffing patterns after 2:00 p.m., limited personnel, with some reviewers describing resistance and defensiveness from the PM team when questions arise. Safety practices around transfers show notable inconsistencies: reports of unsafe stand transfers, long-distance pivots, and a tendency to push for a pivot before employing a mechanical lift. Communication around goals and progress is described as mixed, with some messages arriving late or appearing conflicted. Therapy programs promised as part of admission have not consistently materialized, leaving families wondering what the actual plan for mobility and quality-of-life improvement will be.
These pros and cons interact in a practical, consequential way. The daily warmth and homey ambiance lessen the sting of a lighter PM presence and inconsistent therapy by creating a stable, emotionally supportive base. When issues arise, the accessibility of the manager and owner offers a pathway to real problem-solving, which can yield tangible improvements in care plans. However, the safety gaps are real enough to offset many interpersonal strengths. If a resident’s care hinges on safe, predictable transfer routines and consistent therapy-driven progress, those gaps undermine confidence and raise the question: is enough being done to safeguard mobility gains and prevent injury?
For families actively evaluating Marvins Manor II, a disciplined, targeted due-diligence approach is essential. Start by requesting current PM staffing schedules and the exact transfer protocols used after 2:00 p.m., documented policies, training records, and any recent safety incidents. Seek a transparent therapy plan: who, what, when, and how progress will be measured, with explicit goals tied to mobility and quality of life. Ask to observe a transfer under supervision and to meet the therapist responsible for the most active goals. Clarify what happens if goals stall, escalation paths, additional staffing, or replacement plans, and confirm the mechanism for weekly care conferences. Finally, insist on a clear, written safety and communication protocol that remains consistent regardless of shifts or weekends.
The bottom line is practical and actionable. Marvins Manor II is a strong fit for families who prize a genuine, caring staff and a cozy, well-maintained living environment, and who are comfortable taking an active role in care planning. It remains a compelling option for residents who can thrive with a strong daytime support system and responsive leadership. For those prioritizing predictable PM care, rigorous transfer safety, and consistent therapy, alternatives should be considered with urgency. In the right match, the warmth and honest, problem-solving culture can deliver meaningful peace of mind; in the wrong match, safety ambiguities and uneven program delivery can erode that peace and undermine mobility goals.
22 resident community capacity
Assisted Living
Memory Care
Activities on-site
Beauty salon
Cable or satellite TV
Devotional services off-site
Dining room
Fully furnished
Garden
Housekeeping services
Indoor common areas
Kitchenette
Move-in coordination
Outdoor space
Restaurant-style dining
Small library
Telephone
Wi-Fi/high-speed internet available
24-hour call system
Ambulatory care
Assistance with bathing
Assistance with dressing
Assistance with transfers
Diabetes diet
Diabetic care
Medication management
Mental wellness program
Special dietary restrictions
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