VitaCare Living Hayward I

Pros

• The new management has greatly improved the community.
• The director is caring, understanding, and compassionate.
• The staff is easy to talk to and listens to concerns.
• They handle difficult situations calmly and professionally.
• The building is always clean and smells good.
• The homecooked meals are appreciated by the residents' families.
• Staff members welcomed a new resident with open arms.
• Based on their experience, they would recommend Care Partners/Country Terrace to other families.

Cons

• The cleanliness is something they need to improve on in the resident's rooms.
• The staff communication is very receptive. I wish the staff were more proactive, instead of the family bringing up concerns.
• Seemed ok-All was neat and clean, but I had to hunt up a member of staff, even though they knew we were coming at 1 pm. One was out front talking on her phone, and the other was out back having a cigarette, talking on her phone. :/

Review

The Community underwent a change in management last year, and according to one reviewer, the improvements have been remarkable. The new director is described as caring, understanding, and compassionate. She is always willing to listen and help find solutions. This level of dedication from the management sets a positive tone for the entire staff.

The staff members at this Community are highly praised for their approachability and willingness to listen. Families appreciate having someone to talk to when they have concerns about their loved ones or simply need support. Dealing with Alzheimer's can be incredibly challenging, but the staff here are commended for their ability to handle difficult situations calmly and professionally.

Cleanliness seems to be an area that has been consistently maintained at a high standard in this Community. Multiple reviewers mention that the facility is always clean and smells pleasant. A clean environment can contribute significantly to the quality of life for residents.

Another aspect that families appreciate about this Community is the homestyle meals provided. Reviewers mention that these homecooked meals are beyond average and are reminiscent of the cooking skills of their own loved ones. For families who value good food, this is a significant plus.

While there are many positive aspects mentioned in the reviews, some constructive criticism also surfaces. One reviewer mentions that the food could be more well-balanced, suggesting room for improvement in this area. Another review raises concerns about cleanliness specifically within resident's rooms, indicating an area where more attention may be needed.

Overall, communication between staff and family members seems to be strong within this Community. However, some reviewers express a desire for more proactive communication from staff regarding concerns rather than relying on families to initiate discussions.

Despite these minor areas for improvement, families feel welcomed by Care Partners/Country Terrace when their loved ones first move in. The introductions made by staff members foster a sense of belonging right from the start, which is appreciated by families during such important transitions.

One reviewer did express slight disappointment in staff availability during their visit. They had to search for a staff member upon arrival, even though the visit had been scheduled. This incident highlighted the need for staff members to be easily accessible and attentive to incoming visitors.

In conclusion, this Community has received overwhelmingly positive feedback from families regarding management, staff, cleanliness, and food quality. While there are some areas where improvement is needed, such as food balance and room cleanliness, the overall impression is highly favorable. The welcoming atmosphere and dedication of the director and staff make it a recommended choice for families seeking care for their loved ones.

This part of Hayward, Wisconsin offers a peaceful and close-knit community with a variety of amenities within close proximity. With several places of worship nearby, including New Hope Assembly of God and St Joseph Catholic Church, residents have access to spiritual support and community engagement. Additionally, there are multiple dining options ranging from Mexican cuisine at El Tequila to classic American fare at Ranch Supper Club. For entertainment, Hayward Cinema 4 and Musky Fest Carnival provide opportunities for leisure activities. Medical services are easily accessible with Northern Waters Ophthalmology and Marshfield Clinic Hayward Center located nearby, as well as the Hayward Area Memorial Hospital for emergency care. Overall, this area provides convenience and comfort for seniors looking to settle in a welcoming neighborhood in Hayward.

Places of Worship

• New Hope Assembly of God (0.1 miles)
• Hayward United Methodist Church (0.2 miles)
• The Hayward Church of Christ (0.9 miles)
• Hancock Arthur The Reverend (1.3 miles)
• Episcopal Church of the Ascension (1.3 miles)
• First Congregational Church (1.4 miles)
• St Joseph Catholic Church Hayward (1.4 miles)

Restaurants

• El Tequila Mexican Restaurant (0.3 miles)
• La Cabana Bar & Grill (0.3 miles)
• Namekagon Cone (0.4 miles)
• River Deck (0.6 miles)
• Lco Casino Lodge & Convention Center (0.8 miles)
• Flat Creek Restaurant & Saloon (0.9 miles)
• Ranch Supper Club (0.9 miles)

Theaters

• Hayward Cinema 4 (0.9 miles)
• Hayward Cinema (1.3 miles)

Parks

• Musky Fest Carnival (0.9 miles)
• Kissick Swamp State Wildlife (3 miles)

Cafes

• Caribou Coffee (1.1 miles)
• Hayward Coffee (1.2 miles)
• Backroads Coffee & Tea (1.2 miles)
• Hayward Coffee Company (1.3 miles)
• Flap Jacks (18.6 miles)

Pharmacies

• Walgreens (1.1 miles)
• Co Op Pharmacy (1.3 miles)
• Duluth Clinic-Hayward (7.1 miles)

Transportation

• U-Haul Neighborhood Dealer (1.3 miles)
• Sawyer County Airport (HYR) (1.9 miles)
• U-Haul (17.3 miles)

Physicians

• Northern Waters Ophthalmology (1.3 miles)
• Marshfield Clinic Hayward Center (1.9 miles)
• Northern Waters Ophthalmology (2.2 miles)
• North Woods Community Health Center (2.4 miles)
• Northlakes Community Clinic (2.8 miles)
• Lac Courte Oreilles, Community Health Center (6.5 miles)
• Ashland Audiology (9.5 miles)

Hospitals

• Medical Services (2.4 miles)
• Hayward Area Memorial Hospital (2.4 miles)