Information last verified:
320 Cardinal Lane, Green Bay, WI 54313
For more information about senior living options: (844) 490-3973
The staff are amazing, with excellent communication and a welcoming atmosphere, and the facility is always clean and pleasant. The staff and facility provide wonderful support and care for residents. The staff are very kind and welcoming, and the spaces are light and clean. Kelly provides helpful answers without pressuring, making Tender Hearts a good choice. Tender Hearts has the most caring staff, and residents are cared for with respect and love. Tender Hearts is a warm, friendly, home-like place where residents are well cared for and happy. The ER nurse noted that Tender Hearts takes good care of their residents. The entire staff is helpful and friendly, and residents feel at home. Mom was treated wonderfully and the staff continued to show her respect. The facility is fantastic, with caring staff who treat residents like grandparents, and activities are enjoyed by all. The professional staff are kind and understanding, providing stability, confidence and safety, with ample activities and medical expertise. Tender Hearts is a family-run facility with a clean facility and home-cooked food, showing care and compassion.
The owners seem to have an absurd excuse whenever something needs to be addressed. The facility changed ownership a week or so after her arrival, which created a chaotic period. The owner’s word is not reliable; promises were recanted and not honored. They have increased costs at a constant, slow pace, making past expenses seem cheaper now. It was stated that only the owner can change light bulbs, leaving residents’ families feeling bad. They keep services just above the hassle and disruption of moving her to another facility.Tender Hearts Assisted Living Blg No 2 in Green Bay is best suited for families seeking a warm, home-like environment where residents are treated with familial care. This community shines for seniors who want daily warmth from staff, strong opportunities for social connection, and memory-care support within a smaller, family-run setting. The atmosphere is consistently described as bright, welcoming, and personal, with residents often shown respect, courtesy, and dignity as part of a genuine home culture.
Those considering alternatives should note a few red flags that may steer them elsewhere. Families that require strict, predictable governance from a large operator or rock-solid, written guarantees may find the experience less aligned with their expectations. A few reviews flag instability around ownership and room availability, and some families report price increases or decisions made without formal written confirmations. For residents whose needs hinge on a flawless execution of logistics, room assignments, cost certainty, and unwavering accountability, these elements are worth weighing carefully.
The strongest positives center on the caregiving core: exceptionally caring staff, clean and inviting spaces, and consistent, proactive communication. Multiple testimonials describe staff who treat residents like grandparents, with kindness that lasts beyond routine care. Families praise quick ER notifications, responsive problem-solving, and staff who foster a sense of belonging through activities and social moments. The facility’s layout, bright rooms, and accommodations for accessibility contribute to residents feeling safe and comfortable, and memory-care resources are presented as thoughtful and capable.
The main concerns hover around ownership dynamics and cost transparency. Some families recount a period of chaos after a change in ownership, and others accuse the leadership of offering verbal commitments that were not honored in writing. The impression that room availability can be promised in one moment and shifted the next creates a tangible risk for families lining up a move. A few complaints mention incremental price increases and gaps in accountability, including practical annoyances like repairs or routine tasks being dependent on owner-level decisions. These issues matter, especially for families balancing budgets and timelines.
Despite these drawbacks, the pros largely offset the cons for most prospective residents, particularly when the priority is a nurturing, family-style environment with strong caregiver bonds. The staff’s warmth, the perceived respect shown to residents, and the sense of community, evidenced by family-style events, meaningful activities, and affectionate interactions, often translate into meaningful quality-of-life gains. For memory-care needs, the combination of attentive staff and a facility designed around light-filled, accessible spaces provides a practical sense of stability and safety for families who value continuity of care and daily engagement.
In the end, Tender Hearts is a practical choice for families who want a compassionate, home-like setting and who are comfortable navigating occasional ownership-related uncertainties. It is well-suited for seniors who prioritize interpersonal warmth, dependable day-to-day care, and a community that treats residents like extended family. Before moving forward, families should demand clear, written assurances on room availability and pricing, request recent references, and have frank conversations with the owners about governance and stability. Those who require ironclad guarantees or a more corporate, predictable model should explore other options. For others, the combination of devoted staff, a welcoming environment, and dedicated memory-care support makes Tender Hearts a compelling fit.
20 resident community capacity
Assisted LivingAssisted living facilities provide crucial support and care for seniors who may need help with daily tasks such as medication management, bathing, and meal preparation. These communities offer a safe and comfortable environment where seniors can maintain their independence while receiving the assistance they need to thrive in their golden years.
Board and Care HomeBoard and care homes provide a smaller, more intimate setting for seniors who require assistance with daily tasks but do not need the level of care offered by a nursing home. They offer personalized care, meals, and social activities in a homelike environment, ensuring that seniors receive individualized attention and support in their golden years.
Memory CareMemory care is crucial for seniors as it provides specialized support and services for individuals with dementia or Alzheimer's disease. These programs offer a safe and secure environment where residents receive personalized care, cognitive stimulation, and help with daily activities. Memory care helps seniors maintain their independence, quality of life, and dignity while also providing peace of mind for their families.
Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
Austin Straubel International (5 miles away)
24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities. 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones. Coordination with health care providersCoordination with health care providers is crucial for seniors to ensure proper medical care, medication management, and overall well-being. This collaboration helps prevent overlapping treatments, track progress more effectively, and provide comprehensive support tailored to individual needs. Dementia waiverDementia waivers are essential for seniors as they provide critical protections and accommodations for those experiencing cognitive decline. These waivers ensure individuals with dementia receive appropriate care, support, and resources to maintain their quality of life and dignity as they navigate the challenges of this progressive condition.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
Hospice waiverHospice waivers are important for seniors because they allow individuals to receive specialized end-of-life care and support at home or in a hospice facility. This waiver ensures that seniors can access the necessary resources and services to maintain comfort and dignity during their final days.
Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults. Mild cognitive impairment"Mild cognitive impairment" is important for seniors because it is an early stage of cognitive decline that can potentially progress to more severe conditions such as dementia. Recognizing and addressing mild cognitive impairment can help seniors receive appropriate care and support to maintain their quality of life and independence for as long as possible.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Specialized memory care programmingSpecialized memory care programming is crucial for seniors with cognitive impairments such as dementia or Alzheimer's disease. These programs provide a safe and supportive environment tailored to the unique needs of individuals with memory loss, helping them maintain their independence, dignity, and quality of life.
Transportation arrangement (medical)Transportation arrangements for medical purposes are essential for seniors as they may have difficulty driving themselves to appointments or accessing public transportation. Having reliable and safe transportation options ensures that seniors can receive timely medical care and maintain their health and well-being.
Transportation to doctors appointmentsTransportation to doctors' appointments is crucial for seniors as it ensures they have access to necessary medical care and support for their health needs. Without reliable transportation, seniors may struggle to attend important appointments, leading to potential delays in treatment and health complications. Providing transportation services helps seniors maintain their overall well-being and quality of life. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.Tender Hearts Assisted Living Building No 2 is a warm and welcoming community located in Green Bay, WI. We offer a variety of care options including board and care home services as well as specialized memory care for those with dementia.
Our residents enjoy a range of amenities that ensure their comfort and convenience. Each living space is fully furnished and includes cable or satellite TV, Wi-Fi/high-speed internet, and a telephone. Our dining room provides delicious meals prepared to accommodate specific dietary restrictions. Residents can also take advantage of our well-maintained outdoor spaces, perfect for relaxation or socializing with fellow residents. Housekeeping services are provided to maintain cleanliness throughout the community.
At Tender Hearts Assisted Living Blg No 2, we prioritize the well-being of our residents by providing 24-hour supervision and assistance with daily living activities such as bathing, dressing, and transfers. Our dedicated staff works closely with healthcare providers to coordinate medical care and ensure that all needs are met. Medication management is also available for those who require it.
We understand the unique challenges faced by individuals with memory impairments and offer specialized programming for those with mild cognitive impairment or dementia. Our mental wellness program focuses on promoting cognitive function and emotional well-being.
Transportation services are provided for medical appointments, allowing residents easy access to nearby physicians and hospitals. In addition to medical facilities, our community is conveniently located near cafes, parks, pharmacies, restaurants, places of worship, and theaters; making it easy for residents to enjoy various recreational activities.
At Tender Hearts Assisted Living Blg No 2 in Green Bay, WI, we strive to create a supportive environment where our residents feel safe and cared for while maintaining their independence.
Tender Hearts Assisted Living Blg No 2 is located at 320 Cardinal Lane, Green Bay, WI 54313 in Outagamie County, Wisconsin
Tender Hearts Assisted Living Blg No 2 offers a comprehensive range of features that significantly enhance the quality of memory care for residents dealing with dementia or Alzheimer's disease. Assistance with dressing, bathing, and transfers ensures that residents maintain their personal hygiene and dignity, while 24-hour supervision provides a safe environment critical for those who may experience confusion or disorientation. Medication management is essential in preventing medication errors and ensuring adherence to prescribed treatments, while meal preparation and service cater to nutritional needs, which can often be overlooked by individuals with cognitive impairments. Transportation arrangements for medical appointments facilitate essential health consultations, and coordination with healthcare providers fosters an integrated approach to health management. Activities of daily living assistance helps residents retain their independence as much as possible, while specialized memory care programming targets the unique challenges faced by those with mild cognitive impairment. Additionally, features such as a dementia waiver and mental wellness program support emotional well-being, addressing both cognitive and psychological aspects of dementia care.
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