320 Cardinal Lane, Green Bay, WI 54313
For more information about senior living options: (844) 490-3973
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The staff are described as amazing with excellent communication and a consistently welcoming atmosphere. Tender Hearts is praised for caring, respectful, and loving care by its staff. The facility is described as warm, home-like, and clean, with residents who are well cared for and happy. Kelly is described as wonderful, with answers to questions and no pressure. The staff are described as friendly, helpful, and attentive, making residents feel at home. The building is noted for light, bright spaces, a thoughtful layout, and spacious rooms. Families appreciate prompt notifications and support from Tender Hearts during emergencies. Tender Hearts is portrayed as a family-run facility with compassionate staff and a strong sense of community, often recommended by residents' families.
The owners seem to have absurd excuses whenever something needs to be addressed. The care was described as near-satisfactory, with ongoing issues used to justify moving a resident to another facility. They increased costs gradually, making cheaper options more attractive. It was claimed that only the owner can change light bulbs, leaving the resident's family feeling blamed or uncomfortable. There was concern about dentures ending up in the facility's washing machine. The owner recanted a promised room, casting doubt on his word. After the ownership change, the facility was chaotic for a period.Tender Hearts Assisted Living and Memory Care in Green Bay stands out in the stories of families who have entrusted their loved ones to its care. Across multiple accounts, visitors describe a warm, home-like atmosphere where cleanliness and a welcoming demeanor are constant. One sister recalled her brother Fred Edwin's stay as being marked by a spotless environment and consistently friendly, helpful staff who were genuinely welcoming to visitors. That sense of order and comfort is echoed by others who describe hallways, rooms, and shared spaces as bright, well laid out, and inviting. The impression of a well-maintained home rather than a clinical facility is a recurring theme, with several reviewers noting that the spaces feel light, comfortable, and conducive to social interaction.
In this setting, the people who shoulder the daily tasks of care receive particular praise. Reviewers repeatedly highlight the staff as "amazing," with excellent communication and a consistent willingness to help without pressuring families about decisions. Kelly, Brooke, and Sue are singled out for their warmth, responsiveness, and knack for making residents feel at ease. The staff are described as patient, respectful, and attentive to both residents and their families. The facility is portrayed as one where staff members treat residents like family - an emphasis that comes through in statements about staff being supportive in activities, listening to questions, and addressing concerns quickly. The overall tone is that Tender Hearts is a place where people feel cared for and included.
Care at Tender Hearts is not just about companionship; it is described as thoughtful and comprehensive, especially for residents with memory-related challenges. Several reviews highlight the facility's ability to support dementia and Alzheimer's needs, with staff who understand the behavioral and emotional aspects of memory loss and who provide stability and safety. The rooms are described as bright and accessible, with features such as large walk-in showers that support safety. Families note a robust activity program and a strong collaboration with Heartland Hospice when needed, underscoring a continuum of care that extends from daily activities to end-of-life support. In particular, there are heartfelt accounts of peaceful, compassionate care during the late stages of life, when residents' physical and emotional comfort was prioritized.
Communication appears to be one of Tender Hearts' strongest assets, with many reviewers praising timely updates and transparent dialogue. Families report that questions are answered clearly, visits are welcomed, and decisions are made with patient guidance rather than pressure. An ER event described as promptly notified and managed by the staff illustrates the facility's commitment to keeping families informed. However, there is also a note of caution from a few families regarding commitments that weren't fulfilled, as in a situation where a room was promised but not secured as expected. One review quotes a founder's line about "handshake is my word," which, when not reflected in a written agreement, led to disappointment. These experiences suggest that while communication is strong, some families have faced gaps between promises and formal confirmations.
Ownership and organizational dynamics emerge as a nuanced theme in the reviews. A number of families describe Tender Hearts as a family-run operation where owners and staff work closely with residents and families. This sense of a close-knit, personal approach is repeatedly cited as a strength, contributing to perceptions of care that feel genuine and compassionate. Yet, some reviews recount a period of transition following a change in ownership, during which things felt chaotic for a time. Concerns about cost increases and administrative issues - such as the handling of room allocations and certain maintenance requests - are mentioned by some families. In these accounts, Tender Hearts is framed as a place with strong foundations and a devoted staff, but where ongoing consistency and clarity around costs and services have room for improvement.
Overall, the sentiment is a blend of deep appreciation and constructive caution. Many families celebrate Tender Hearts as a compassionate, family-oriented environment where residents are treated with dignity and kindness, where staff form meaningful relationships, and where the everyday experience feels like home. They highlight the facility's emphasis on family involvement, inclusive activities, and a culture that prioritizes the residents' comfort and happiness. At the same time, a few accounts call for more precise communication and stronger written assurances to complement the staff's word, especially in situations involving care commitments or room arrangements. Taken together, Tender Hearts emerges as a warm, supportive community with a strong caregiving ethos, tempered by opportunities to fortify administrative clarity and consistency.
In the end, Tender Hearts is remembered by many families as a place that truly lives up to its name: a facility where tender care, respect, and heart-powered service are visible in daily interactions. The consistent praise for cleanliness, welcoming staff, and personalized attention creates a compelling portrait of a home-like environment designed to honor and support loved ones through every stage of their needs. While no care experience is without its challenges, the overwhelming consensus is that Tender Hearts offers a caring, community-centered option for families seeking meaningful, compassionate support for their relatives. The blend of warmth, attentiveness, and dedicated staff makes it a facility many would consider for themselves or their family members in the future.
20 resident community capacity
Assisted LivingAssisted living facilities provide crucial support and care for seniors who may need help with daily tasks such as medication management, bathing, and meal preparation. These communities offer a safe and comfortable environment where seniors can maintain their independence while receiving the assistance they need to thrive in their golden years.
Board and Care HomeBoard and care homes provide a smaller, more intimate setting for seniors who require assistance with daily tasks but do not need the level of care offered by a nursing home. They offer personalized care, meals, and social activities in a homelike environment, ensuring that seniors receive individualized attention and support in their golden years.
Memory CareMemory care is crucial for seniors as it provides specialized support and services for individuals with dementia or Alzheimer's disease. These programs offer a safe and secure environment where residents receive personalized care, cognitive stimulation, and help with daily activities. Memory care helps seniors maintain their independence, quality of life, and dignity while also providing peace of mind for their families.
Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
Austin Straubel International (5 miles away)
24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities. 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones. Coordination with health care providersCoordination with health care providers is crucial for seniors to ensure proper medical care, medication management, and overall well-being. This collaboration helps prevent overlapping treatments, track progress more effectively, and provide comprehensive support tailored to individual needs. Dementia waiverDementia waivers are essential for seniors as they provide critical protections and accommodations for those experiencing cognitive decline. These waivers ensure individuals with dementia receive appropriate care, support, and resources to maintain their quality of life and dignity as they navigate the challenges of this progressive condition.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
Hospice waiverHospice waivers are important for seniors because they allow individuals to receive specialized end-of-life care and support at home or in a hospice facility. This waiver ensures that seniors can access the necessary resources and services to maintain comfort and dignity during their final days.
Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults. Mild cognitive impairment"Mild cognitive impairment" is important for seniors because it is an early stage of cognitive decline that can potentially progress to more severe conditions such as dementia. Recognizing and addressing mild cognitive impairment can help seniors receive appropriate care and support to maintain their quality of life and independence for as long as possible.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Specialized memory care programmingSpecialized memory care programming is crucial for seniors with cognitive impairments such as dementia or Alzheimer's disease. These programs provide a safe and supportive environment tailored to the unique needs of individuals with memory loss, helping them maintain their independence, dignity, and quality of life.
Transportation arrangement (medical)Transportation arrangements for medical purposes are essential for seniors as they may have difficulty driving themselves to appointments or accessing public transportation. Having reliable and safe transportation options ensures that seniors can receive timely medical care and maintain their health and well-being.
Transportation to doctors appointmentsTransportation to doctors' appointments is crucial for seniors as it ensures they have access to necessary medical care and support for their health needs. Without reliable transportation, seniors may struggle to attend important appointments, leading to potential delays in treatment and health complications. Providing transportation services helps seniors maintain their overall well-being and quality of life. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.Tender Hearts Assisted Living Building No 2 is a warm and welcoming community located in Green Bay, WI. We offer a variety of care options including board and care home services as well as specialized memory care for those with dementia.
Our residents enjoy a range of amenities that ensure their comfort and convenience. Each living space is fully furnished and includes cable or satellite TV, Wi-Fi/high-speed internet, and a telephone. Our dining room provides delicious meals prepared to accommodate specific dietary restrictions. Residents can also take advantage of our well-maintained outdoor spaces, perfect for relaxation or socializing with fellow residents. Housekeeping services are provided to maintain cleanliness throughout the community.
At Tender Hearts Assisted Living Blg No 2, we prioritize the well-being of our residents by providing 24-hour supervision and assistance with daily living activities such as bathing, dressing, and transfers. Our dedicated staff works closely with healthcare providers to coordinate medical care and ensure that all needs are met. Medication management is also available for those who require it.
We understand the unique challenges faced by individuals with memory impairments and offer specialized programming for those with mild cognitive impairment or dementia. Our mental wellness program focuses on promoting cognitive function and emotional well-being.
Transportation services are provided for medical appointments, allowing residents easy access to nearby physicians and hospitals. In addition to medical facilities, our community is conveniently located near cafes, parks, pharmacies, restaurants, places of worship, and theaters; making it easy for residents to enjoy various recreational activities.
At Tender Hearts Assisted Living Blg No 2 in Green Bay, WI, we strive to create a supportive environment where our residents feel safe and cared for while maintaining their independence.
Tender Hearts Assisted Living Blg No 2 is located at 320 Cardinal Lane, Green Bay, WI 54313 in Outagamie County, Wisconsin
Tender Hearts Assisted Living Blg No 2 offers a comprehensive range of features that significantly enhance the quality of memory care for residents dealing with dementia or Alzheimer's disease. Assistance with dressing, bathing, and transfers ensures that residents maintain their personal hygiene and dignity, while 24-hour supervision provides a safe environment critical for those who may experience confusion or disorientation. Medication management is essential in preventing medication errors and ensuring adherence to prescribed treatments, while meal preparation and service cater to nutritional needs, which can often be overlooked by individuals with cognitive impairments. Transportation arrangements for medical appointments facilitate essential health consultations, and coordination with healthcare providers fosters an integrated approach to health management. Activities of daily living assistance helps residents retain their independence as much as possible, while specialized memory care programming targets the unique challenges faced by those with mild cognitive impairment. Additionally, features such as a dementia waiver and mental wellness program support emotional well-being, addressing both cognitive and psychological aspects of dementia care.
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