Lss Preble House in Green Bay, WI

Pros

• The staff at Woodside Rehab Center are professional and protect patient privacy.
• The Rehab Social Worker is awesome and provides a huge amount of help, with support from the rest of the staff.
• The facility offers spacious private rooms with adjustable beds and good dining options.
• The staff-to-resident ratio is excellent, with active engagement and many available activities.
• The facility is very clean, with good, varied meals and excellent overall care.
• Woodside Lutheran Rehab Center is highly recommended to others.
• The environment is dog-friendly, allowing visiting dogs.

Cons

• The reviewer warned others not to go there.
• The call lights were broken, the bathrooms had mold, and the doors were locked, trapping residents inside.
• A roommate stole the reviewer’s credit card and police had to be called.
• They billed the reviewer over $1,000 and Medicare was not billed.
• The night staff were uncaring; a resident was left to soil herself because she lacked a call button.
• A fall resulted in two broken legs because the assistant failed to catch her.
• Despicable humans run this place.
• Nurses were highly unprofessional and discharge planning was non-responsive.

Review

LSS Preble House in Green Bay is best suited for families pursuing skilled rehab and nursing care where privacy, periodic positive staff interactions, and opportunities for family involvement are valued, provided the plan relies on consistently reliable day-to-day oversight. The strongest case for this community rests on anecdotes of professional rehabilitation staff, solid therapy progress in some cases, and a sense that residents can enjoy decent meals and a respectful regard for privacy. When a loved one’s goal is to regain mobility and independence through structured PT/OT and a setting that allows family participation in meals or visits, this place can meet those expectations in the short term. The facility may also appeal to families who want a facility that is at least capable of handling rehab with attentive professionals, given the right shift of personnel and steady communication.

Those who may want to consider alternatives are precisely the families for whom safety responsiveness, reliability of night staff, and transparent operations are nonnegotiable. Reviews repeatedly flag concerns about night-time coverage, delayed call-light responses, and a perception that aides may not be immediately available when a patient needs help. In addition, some accounts describe disorganization around discharge planning, billing problems, and even incidents of theft or unsafe handling. For a loved one at higher risk of falls, incontinence, or requiring vigilant supervision, these recurring red flags strongly argue for exploring other options with more consistent staffing patterns and clearer accountability.

On the upside, several positive threads run through the feedback. When staff are attentive and coordinated, especially the rehabilitation team, residents can make meaningful progress, and families report professional conduct, strong privacy protections, and supportive roles from social workers who help navigate the rehab process. The presence of a robust rehab culture is sometimes noted, with therapists who communicate status clearly and work to keep family members informed. In addition, the facility’s meal program and the possibility for family members to participate in meals for a reasonable price can create a sense of normalcy and community during a challenging recovery period. For those who value a private room feel and a facility that supports visiting pets or therapy animals, these contextual strengths can improve daily life for residents during rehab.

The other side of the ledger is substantial and must be weighed with care. The most troubling themes center on safety and reliability: broken call lights, doors that feel restrictive or unsafe, and reports of staff who are inconsistent in responding to urgent needs. In some experiences, patients endured distressing delays in assistance or, worse, events suggesting inadequate safety supervision. Billing and discharge issues also appear with sufficient frequency to create ongoing anxiety for families, ranging from billing errors to aggressive collection contacts, eroding trust even when clinical care may be competent at times. A number of reviews describe staff behavior as unprofessional or dismissive, and several accounts mention discharge planning that appears reactive rather than proactive. Taken together, these factors create a perception that consistency and accountability are episodic rather than guaranteed.

To navigate these realities, prospective families should enter the process with a concrete checklist and a plan for direct verification. Key questions to prioritize include: what are the current nurse and aide staff-to-resident ratios across day and night shifts? how quickly do call lights prompt a response, and what is the protocol for addressing an urgent need overnight? what specific safety measures are in place to prevent falls and ensure secure, accessible bathrooms? how does the discharge planning team coordinate with hospitals and families to minimize delays and surprises? what is the exact, transparent billing process, and who owns responsibility for handling disputes or errors? Myriad reviews imply that answers to these questions, validated by a facility tour and live observation of a night shift, will be decisive.

The bottom line is clear. LSS Preble House presents a pragmatic option for families prioritizing rehabilitation, privacy, and meals within a setting that can feel reasonably welcoming when the staff are aligned and actions match promises. Yet the repeated concerns about night staffing reliability, safety responsiveness, and billing integrity cannot be dismissed. The decision hinges on balancing the immediate rehab needs and the quality of interpersonal care against a track record of safety incidents and administrative friction. For some families, the cons will be a deal-breaker; for others, the positive rehab trajectory and the ability to engage family members in the recovery process will justify close, continuous oversight and a clearly defined improvement plan. In any case, a candid, in-person assessment with direct questions about staffing, safety protocols, and billing practices is essential before committing.