1647 Biemert Street, Green Bay, WI 54304
For more information about senior living options: (844) 490-3973
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The staff at Tender Hearts is caring, friendly, and attentive. The facility is clean, bright, and home-like. Families praise excellent communication and a welcoming atmosphere. Team members like Kelly, Brooke, and Sue are described as kind, knowledgeable, and responsive. Care for residents with memory issues is compassionate and respectful. Rooms are spacious and safe, with accessible bathrooms and well-appointed common areas. The owners and staff are seen as treating residents like family. End-of-life care and support are described as peaceful and compassionate.
The owners are said to offer absurd excuses whenever issues arise. The family feels services are kept just above the hassle and disruption of her comfort to move her to another facility. They report ongoing price increases that make previously expensive options seem cheaper by now. They note they are contacting other CBRFs to find a more honest and accountable agency. They complain that only the owner can change light bulbs, leaving residents' families feeling bad when requests are made. They recount broken promises about room availability, stating the handshake is not binding and the word is not trustworthy; things should be put in writing.Tender Hearts Assisted Living and Memory Care in Green Bay emerges from a broad chorus of voices as a warm, home-like place where residents are treated with genuine care. Families describe a clean, bright environment where the staff are consistently friendly and welcoming, even to visitors who drop in unannounced. One sister recalls that the facility was "always clean & the help was great," and that staff greeted every arrival warmly, making the place feel like a home rather than a hospital. Across multiple visits, reviewers remark on the overall atmosphere: clear, light spaces; well-kept common areas; and a sense that the people living there are valued and attended to with respect.
Central to the very positive assessments is the quality of the staff and their communication. Multiple reviewers highlight specific employees and their contributions, noting that the team is approachable, informative, and attentive to questions and concerns. Kelly is singled out as especially helpful, described as "wonderful" with answers to every question and never pressuring families into decisions. Other frequent mentions include Brooke, Sue, Stacy (the nurse manager), and a broader chorus of caregivers who are praised for their kindness, humor, and dedication. The consistency of care and the willingness of staff to engage with families appear to be a defining strength, with many families feeling confident that their loved ones are in capable hands.
Care is not only about daily activities and cleanliness; it is also about the quality of companionship and the ability to maintain dignity during challenging moments. Several families recount moments of deep gratitude for compassionate care during end-of-life situations and transitions. One reviewer notes that their father passed away after more than three months of residency and was "taken care of respectfully and truly loved," while another describes the coordinated support from Tender Hearts and Heartland Hospice (Jen, Jenna, Pastor Brooks) as making a difficult period more bearable. The sentiment that Tender Hearts strives to do its best under demanding circumstances is echoed by families who feel the professional staff understands the emotional and physical needs of residents facing serious illnesses and memory-related challenges.
The facility's design and programming are repeatedly described as assets. Reviewers paint a picture of a well-laid-out environment with ample, accessible spaces for residents to gather, socialize, or relax. Rooms are described as spacious, with features that support safety and independence, such as large walk-in showers and accessible bathrooms. The activities program is highlighted as engaging and thoughtful, with Sue orchestrating events that bring joy to residents. The overall tone is that Tender Hearts' layout and schedule support a lively, inclusive community where residents can feel productive and connected, not isolated.
However, not all feedback is unanimously glowing, and a few voices express concerns about management and communication. One account details a troubling pattern: "promises made by the owners" were not honored, specifically regarding room assignments. The reviewer recalls promises that were then reversed, leaving them frustrated and disillusioned. The recurring phrase from this perspective is that "handshake is my word," underscoring a perceived lack of consistency between what is promised and what is delivered. Another reviewer points to a period of transition when ownership changed, describing chaos and disruption in the wake of that change. There are also notes about cost increases and perceptions that services are being adjusted more for the owners' financial considerations than for resident comfort, with suggestions that families should seek more transparent, written assurances.
Even among criticisms, the message about Tender Hearts being a family-run facility remains strong. Several comments emphasize that the personal touch - owners who are visible and engaged, and staff who treat residents as if they were their own family members - distinguishes this community from larger corporate models. The sense that no one is "left behind or forgotten" persists in the praise for compassionate care and the home-like atmosphere, reinforced by anecdotes about Friday Happy Hours, shared snacks, and the way residents and families are encouraged to build lasting relationships. The sentiment is that Tender Hearts embodies a familial culture, where residents are cared for with warmth and respect, and where staff are not merely employees but extensions of a caring family network.
In sum, the collection of experiences presents Tender Hearts as a facility that many families trust and value highly for the safety, warmth, and daily attentiveness it provides. The staff's kindness, the clean and welcoming environment, and the meaningful activities contribute to a sense of well-being for residents and peace of mind for families. At the same time, a sober undercurrent of concern about management practices - promises, consistency, and communications during ownership changes or price adjustments - serves as a reminder that, like any caregiving community, Tender Hearts benefits from ongoing focus on transparency and reliability. For many families, it remains a place where their loved ones are cared for as if they were members of the family, with the potential for even stronger trust as leadership and processes continue to mature.
4 resident community capacity
Assisted LivingAssisted living facilities provide crucial support and care for seniors who may need help with daily tasks such as medication management, bathing, and meal preparation. These communities offer a safe and comfortable environment where seniors can maintain their independence while receiving the assistance they need to thrive in their golden years.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
Austin Straubel International (3 miles away)
24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones. Coordination with health care providersCoordination with health care providers is crucial for seniors to ensure proper medical care, medication management, and overall well-being. This collaboration helps prevent overlapping treatments, track progress more effectively, and provide comprehensive support tailored to individual needs.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.
Transportation arrangement (medical)Transportation arrangements for medical purposes are essential for seniors as they may have difficulty driving themselves to appointments or accessing public transportation. Having reliable and safe transportation options ensures that seniors can receive timely medical care and maintain their health and well-being.
Transportation to doctors appointmentsTransportation to doctors' appointments is crucial for seniors as it ensures they have access to necessary medical care and support for their health needs. Without reliable transportation, seniors may struggle to attend important appointments, leading to potential delays in treatment and health complications. Providing transportation services helps seniors maintain their overall well-being and quality of life. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.Jordan Pointe is an assisted living community located in Green Bay, WI. Our community offers a range of amenities and care services to ensure the comfort and well-being of our residents.
Residents at Jordan Pointe enjoy the convenience of a fully furnished space, including a dining room for shared meals. Our housekeeping services ensure that the living environment is always clean and tidy.
For those who enjoy spending time outdoors, we provide outdoor spaces where residents can relax and enjoy nature. Wi-Fi/high-speed internet and telephone services are also available to keep residents connected with their loved ones.
At Jordan Pointe, we understand the importance of providing personalized care to our residents. Our dedicated staff assists with activities of daily living such as bathing, dressing, and transfers. We coordinate with healthcare providers to ensure that our residents receive the necessary medical attention. For those with special dietary needs, our staff prepares meals according to diabetes diets and other dietary restrictions.
Transportation arrangement for medical appointments is available, ensuring that residents can easily access healthcare facilities when needed. Additionally, transportation to doctors' appointments is provided for added convenience.
Engaging in meaningful activities is an essential part of daily life at Jordan Pointe. We offer scheduled daily activities to keep residents entertained and socially engaged.
Our community boasts a convenient location with several amenities nearby. Cafes, parks, pharmacies, physicians' offices, restaurants, hospitals, places of worship, and theaters are all easily accessible for our residents and their families.
At Jordan Pointe - AFH in Green Bay, WI, we provide a caring and supportive environment where seniors can enjoy an enriched lifestyle while receiving personalized care as needed.
Jordan Pointe - AFH is located at 1647 Biemert Street, Green Bay, WI 54304 in Brown County, Wisconsin
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