1297 Shawano Avenue, Green Bay, WI 54303
For more information about senior living options: (866) 208-4318
Overall Review of Clarity Care Shawano Avenue Apartments
Pros
The staff are friendly and helpful.- Clarity Care is easy to work with.
- The staff supporting CBRF CNA certification classes are very nice and helpful.
- The CNA certification classes are supported by very nice and helpful staff.
Cons
The company puts both clients and employees at risk.- It sends caregivers to clients’ homes who have inappropriate conduct or criminal pasts, without warning.
- The assurances that safety concerns would be warned about and taken seriously proved false for her and others.
- The company cannot or will not support its staff or its clients.
- Families cannot trust Clarity Care to keep their loved ones safe at home.
- Caregivers have very little training and receive no guidance or support from office staff.
- Response times are slow, often 1–3 days, if there is a response at all.
- The agency has difficulty retaining caregivers, leaving those who stay with insufficient support.
- The company cannot provide dependable care for disabled clients and is not a suitable option for reliable assistance.
- People are left to fend for themselves far too often.
- They discourage investing time, energy, or money into this company because they don’t care about customers.
Review
Clarity Care Shawano Avenue Apartments is best suited for families seeking light, non-medical in-home assistance and companionship at a budget-conscious price, with an emphasis on flexible scheduling and easy access to frontline staff. It serves clients who can tolerate a hands-on role in coordinating care, advocating for quality, and bridging occasional gaps in coverage rather than those needing consistently reliable, safety-first caregiving. In practical terms, this option works for households that want occasional visits and social support while remaining prepared to supervise and intervene when care quality dips or schedules slip.
Those with significant safety or medical needs should consider alternatives. Families confronting complex care requirements, memory support, or behavior-management challenges should look for providers with stronger caregiver training, tighter supervision, and explicit escalation procedures. Anyone prioritizing rapid, predictable communication and unwavering coverage will likely find this option insufficient. If a steady caregiver presence and proactive risk management are non-negotiable, it is prudent to explore other agencies that emphasize staffing stability and robust safety protocols.
The positives surface in interpersonal terms. Several reviewers describe staff as friendly, easy to work with, and helpful in onboarding or coordinating meetings. At its best, the agency projects a collaborative, approachable vibe that can make scheduling smoother and interactions more pleasant. These soft strengths indicate potential for constructive partnerships when operations run smoothly and when clients can rely on attentive, courteous caregivers stepping in to assist with basic tasks and companionship.
Yet the core drawbacks significantly undercut those advantages. The most troubling concerns involve safety and reliability: caregivers being sent to homes with clients who have inappropriate histories, or with criminal pasts, without adequate warnings or safeguards. The frequency and seriousness of these risks suggest a systemic gap in screening and risk management. Compounding this are reports of minimal caregiver training before fieldwork, scant or absent ongoing guidance from the office, and a stark lack of proactive oversight. When issues arise, response times stretching to days, and sometimes no response at all, erode trust and compromise safety. High caregiver turnover leaves families scrambling for replacements and continuity, amplifying anxiety about who will be in the home next.
In evaluating options, families should demand concrete measures that address these deficiencies. Ask for a transparent care-planning process, rigorous caregiver screening including current background checks and ongoing monitoring, and defined supervision with a named mentor or supervisor. Require clear guarantees on caregiver contingency plans, backup coverage, and guaranteed response times. Insist on a formal escalation protocol for urgent concerns, regular progress updates, and trial periods to assess compatibility before long-term commitments. Prefer providers that publish measurable metrics on caregiver retention, training hours, and client satisfaction, and that assign a consistent point of contact for families.
Ultimately, the decision hinges on risk tolerance and expectations for reliability. For households prioritizing steadfast, safety-forward care with predictable communication, alternatives are strongly recommended. If proceeding with Clarity Care, treat the engagement as a tightly managed partnership: demand a detailed, written care plan; insist on verified, ongoing staff supervision; secure guaranteed backup arrangements; and set explicit timelines for responses and issue resolution. In the end, the best choice will align the budget with a provider that proves it can safeguard loved ones through steady staffing, thorough training, and responsive, accountable support.
7 resident community capacity
Assisted Living
Activities on-site
Cable or satellite TV
Devotional services off-site
Dining room
Fully furnished
Garden
Housekeeping services
Indoor common areas
Move-in coordination
Outdoor space
Telephone
Wi-Fi/high-speed internet available
Austin Straubel International (5 miles away)
24-hour supervision
Ambulatory care
Assistance with bathing
Assistance with dressing
Assistance with transfers
Diabetes diet
Diabetic care
Meal preparation and service
Medication management
Special dietary restrictions
Transportation arrangement (medical)
Transportation to doctors appointments
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