Ellen's Home South

Pros

• Many residents and their families appreciate the friendly, professional, and caring staff at Ellen's Home South.
• The facility is described as clean and well-maintained, providing a homey atmosphere for its residents.
• Residents have enjoyed participating in various activities, contributing to their socialization and engagement.
• Individuals reported positive experiences regarding the quality of food served at the facility.
• Families expressed gratitude for the care provided during difficult times and appreciated the support from staff.
• The facility's ability to accommodate residents on an emergency basis was praised by some families in need.
• Those who found the facility suitable noted that it allowed loved ones to receive necessary care without moving to different rooms or facilities as needs changed.

Cons

• The care provided to residents at Ellen's Home South is inadequate due to short staffing, leading to a lack of proper attention and support for residents.
• Management is disorganized and lacks empathy, resulting in poor treatment of both residents and caregivers.
• Residents often experience long wait times for assistance, with one resident left on the floor for over an hour after falling.
• Infection control measures are not properly implemented, raising concerns about hygiene practices.
• Staff members are unprofessional and seem inconvenienced by requests from residents or family members.
• Many staff do not wear name tags, making it difficult for family members to identify who is caring for their loved ones when issues arise.
• There are recurring complaints about the facility's focus being primarily on profit rather than quality care.
• The experience with Alzheimer's care at the facility is inadequate, as they are not equipped to handle the specific needs of dementia patients effectively.
• Some reviews highlight that the promised services during initial tours do not match up with the actual care provided once residents move in.
• Several reviewers express severe dissatisfaction and frustration with the overall management and caregiving at the facility, suggesting it be shut down altogether due to its failures in providing adequate care.

Review

Ellen's Home South has garnered a wide array of reviews that encapsulate diverse experiences, reflecting the complexities involved in providing care for elderly residents. While some families have expressed profound gratitude for the support and care their loved ones received, others have voiced deep dissatisfaction, highlighting significant issues related to staffing levels, management practices, and overall quality of care.

Many reviewers shared a common concern about understaffing, which appeared to be a pressing issue at Ellen's Home South. Instances were reported where residents had to wait long periods for assistance—one family recounted an alarming situation where their loved one lay on the floor after a fall for over an hour before help arrived. Such delays paint a troubling picture of how staff shortages can adversely affect resident safety and well-being. Reviewers frequently noted that during peak hours, there simply weren’t enough caregivers available to meet the needs of all residents adequately.

Moreover, criticisms were directed toward staff training and knowledge regarding equipment usage. A particular incident highlighted was when four aides were reportedly unfamiliar with using a hoyer lift—a crucial piece of equipment in assisted living settings designed to safely transfer residents. This lack of training raises serious questions about the facility’s commitment to ensuring staff are well-equipped to deliver safe and effective care.

In addition to staffing problems, several reviewers pointed out issues with communication and management practices within Ellen's Home South. Complaints included management showing disorganization and a lack of empathy towards both residents and their families. One reviewer emphatically stated that the facility seemed more focused on financial gain than providing quality care to its residents. This sentiment echoed throughout several critiques as families expressed frustration over how business operations could overshadow resident care.

Nonetheless, it is essential to recognize that not all feedback was negative; some families described positive experiences at Ellen's Home South. Many praised specific staff members for their kindness and professionalism in caring for loved ones during challenging times. Activities offered at the facility helped foster socialization among residents; one family noted how their mother surprised them by actively engaging in these activities despite initial hesitations about participating. Positive mentions emphasized clean facilities, nutritious meals, and an overall homey atmosphere as key attributes contributing to certain families' satisfaction.

The mixed feedback surrounding Ellen's Home South illustrates how subjective experiences can vary greatly within assisted living environments due to varying individual needs and expectations from caregiving services. While some families felt grateful for the support they received during incredibly emotional times—especially in light of passing loved ones—others found themselves grappling with feelings of disappointment or even anger regarding perceived failures in fulfilling basic caregiving standards.

In summary, navigating elder care is rarely straightforward; it involves balancing quality service against numerous operational challenges inherent in such facilities. For those considering Ellen's Home South for their loved ones, it may be beneficial to weigh both positive testimonials alongside criticisms carefully while keeping individual caregiver qualifications and facility dynamics firmly in mind before making pivotal decisions regarding senior care placement.

This part of Germantown, Wisconsin offers a variety of amenities and services that cater to the needs of seniors. With multiple restaurants within a short distance, such as Bubs Irish Pub and Robert's Frozen Custard, residents can enjoy dining out with friends and family. The proximity to healthcare facilities like Froedtert Germantown Health Center and pharmacies like Walgreens and CVS ensures easy access to medical care and prescriptions. Nearby parks like Kinderberg Park and Menomonee Park offer opportunities for outdoor recreation and leisurely walks. Additionally, there are theaters, cafes, and hospitals within a reasonable distance, providing entertainment options and access to quality healthcare services. Overall, this area provides a convenient and comfortable environment for seniors looking to settle down in Germantown.

Restaurants

• Bubs Irish Pub (0.9 miles)
• Precinct Tap & Table (0.9 miles)
• Barley Pop Pub (0.9 miles)
• Von Rothenburg Bier Stube (1 miles)
• Robert's Frozen Custard (1.3 miles)
• McDonald's (1.4 miles)
• McDonald's (3.1 miles)

Physicians

• Froedtert Germantown Health Center (1.2 miles)
• Advanced Health Care (1.4 miles)
• Shaibal Mazumdar MD (3.5 miles)
• Aurora Advanced Healthcare (3.5 miles)
• Froedtert Orthopaedic, Sports and Spine Center (3.9 miles)
• Town Hall Health Center (5.2 miles)
• West Bend Clinic-Jackson (6.8 miles)

Pharmacies

• Walgreens (1.4 miles)
• Aurora Pharmacy (3.3 miles)
• Walgreens (4.8 miles)
• CVS Pharmacy (4.9 miles)
• Walgreens (6.5 miles)
• Walgreens (6.9 miles)
• CVS Pharmacy (7.4 miles)

Parks

• Kinderberg Park (2.4 miles)
• Richfield Nature Park (5.9 miles)
• Menomonee Park (6.4 miles)
• Jackson Park (6.4 miles)
• Thiensville Village Park (7.2 miles)
• A C Hanson Park (7.7 miles)
• Cedar Creek Park (8 miles)

Theaters

• Menomonee Falls Cinema Menomonee Falls, Wi (3.7 miles)

Cafes

• Starbucks (4.8 miles)
• Starbucks (7.6 miles)
• Cedarburg Coffee Roastery (7.8 miles)
• Java House (7.9 miles)
• Starbucks (8.7 miles)

Hospitals

• Froedtert Jackson Health Center (6.8 miles)
• Ambulatory EEG Recordings (7.1 miles)
• Ascension Columbia St. Mary's Ozaukee - Cedarburg (7.3 miles)
• Rogers Memorial Hospital (8.5 miles)

Transportation

• U-Haul Moving & Storage (9.3 miles)