2710 North Town Hall Road, Eau Claire, WI 54703
For more information about senior living options: (844) 490-3973
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There are caring staff who are willing to talk to residents about anything and help them out. The staff are described as caring and helpful by those staying there.
The program manager at Hastings View was mean toward him in the last year. Two of the staff were awful. A Timberview staff member was strict, locking up food that residents are supposed to have access to, as well as other items. That staff member got fired. Another staff member defended the mean resident and repeatedly screwed up the resident's medications, including risking morning and night doses being given together. The reviewer had to make phone calls to stop her from giving wrong medications at the wrong times and mixing morning and night doses. At BrotoloLoc Timberview House in Eau Claire, they make it impossible for residents to work and won't drive on weekends, even though most jobs require weekend hours. There is a staff member who fits a higher level of care who punches residents and staff, and nothing is done about it. The facility has hazards such as a live wire in the boiler room taped to a water pipe. When the basement flooded, staff watched as residents cleaned up sewage water and did not offer help or gloves.The experiences described cover several facilities in the Eau Claire area and paint a picture of an environment where care quality and safety can be uneven, sometimes improving for a while, but regularly shadowed by problematic management and staff behavior. The overall thread is a lived reality of wishful beginnings giving way to ongoing frustrations, with occasional pockets of supportive staff standing out in contrast to more troubling episodes.
At Hastings View, the reviewer recalls that the placement wasn't terrible in the first year, but the mood from the program side shifted as time went on. By the last year, the program manager reportedly became mean toward the resident. After that rough period, a transfer to North Crossings occurred. Even there, the resident's behavior - described as mean toward the reviewer and staff - added a layer of tension to daily life. The environment did settle down somewhat after that, but not without lasting problems. Two staff members stood out as particularly troubling: one, affiliated with Timberview, was described as strict to the point of locking up food and other things that residents were supposed to access freely. This staff member was eventually fired, which the reviewer welcomes as a positive change. The other staff member seemed to side with the mean resident consistently and created medication-related chaos, even flirting with the dangerous idea of giving morning and night doses together. The reviewer had to intervene repeatedly by calling to prevent wrong medications from being administered at the wrong times.
The medication concerns are a notable thread in the Hastings View portion of the account. The reviewer details how this second problematic staff member would mix up or mishandle medications, creating real fear about what might be taken at the wrong time or in the wrong combination. The need to make phone calls to halt these dangerous possibilities underscores a persistent fear about medication safety and the quality of oversight in that setting. Taken together, Hastings View emerges as a place with an initial sense of tolerable or neutral care but with a rising pattern of management and medication safety issues that could put residents at risk.
When the narrative moves to North Crossings, the tone shifts to include a direct episode with a resident who was described as mean to both the reviewer and other staff. This dynamic suggests a challenging social environment and a potential for conflict within the day-to-day routine. Yet the review later notes that the situation at North Crossings "got better." While that improvement is highlighted, it's juxtaposed with the previous difficulties, underscoring how volatile experiences could be across different facilities or even within the same care network over time.
The third major thread revolves around Brotoloc's Timberview House in Eau Claire, where the reviewer raises several serious concerns about work accessibility, safety, and overall living conditions. The facility is criticized for promising help with jobs and transportation but systematically making it difficult to work. Weekend transportation is a barrier, as staff reportedly refuse weekend drives, while many jobs require weekend hours. This creates a structural obstacle to employment that contradicts the stated mission of aiding residents in finding work. Beyond employment challenges, the reviewer highlights a troubling safety issue: a person who represents a higher level of care is accused of punching both residents and staff, with no effective action taken to address this violence. Such a claim, if true, points to potential ongoing safety risks for residents and staff alike.
Safety hazards are described in more concrete terms, including a live electrical wire in the boiler room taped to a water pipe. The combination of an electrical hazard and the engineering risk it implies compounds concerns about basic safety protocols in the building. The severity of the conditions is reinforced by a separate incident in which basement flooding resulted in sewage contamination. The reviewer and another resident had to call the state because staff watched as they cleaned up sewage water and did not offer gloves or other protective measures. This sequence portrays a startling laxity in staff response to hazardous conditions, with external state involvement indicating the seriousness of the problem.
Amid the numerous concerns, the reviewer does acknowledge a positive aspect of the Timberview experiences: there are caring staff members who are willing to talk openly and help residents with issues of concern. This appears as a counterpoint to the more troubling episodes, suggesting that while some staff can be supportive and approachable, others fall far short of safe and reliable care standards. The presence of compassionate staff provides a sliver of balance to a generally troubling set of experiences, but it does not erase the systemic concerns raised by ongoing safety and management problems.
Taken together, the accounts outline a pattern of inconsistent care quality across Hastings View, North Crossings, and Brotoloc's Timberview House. The narrative emphasizes management issues, risky practices around medication, and serious safety hazards, including potential violence by staff or residents and hazardous electrical conditions. While there are mentions of helpful, caring staff who engage with residents and offer support, these positives are outweighed by stories of locked-down food access, medication mishaps, and hazardous environments. The result is a portrait of a system with significant room for improvement, particularly in safety protocols, consistent staff training, and reliable responses to dangerous situations, even as it preserves the potential for genuine, supportive interactions with some employees.
8 resident community capacity
Assisted LivingAssisted living facilities provide crucial support and care for seniors who may need help with daily tasks such as medication management, bathing, and meal preparation. These communities offer a safe and comfortable environment where seniors can maintain their independence while receiving the assistance they need to thrive in their golden years.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
Chippewa Valley Regional (6 miles away)
24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones. Coordination with health care providersCoordination with health care providers is crucial for seniors to ensure proper medical care, medication management, and overall well-being. This collaboration helps prevent overlapping treatments, track progress more effectively, and provide comprehensive support tailored to individual needs.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.
Transportation arrangement (medical)Transportation arrangements for medical purposes are essential for seniors as they may have difficulty driving themselves to appointments or accessing public transportation. Having reliable and safe transportation options ensures that seniors can receive timely medical care and maintain their health and well-being.
Transportation to doctors appointmentsTransportation to doctors' appointments is crucial for seniors as it ensures they have access to necessary medical care and support for their health needs. Without reliable transportation, seniors may struggle to attend important appointments, leading to potential delays in treatment and health complications. Providing transportation services helps seniors maintain their overall well-being and quality of life. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.Rose View in Eau Claire, WI is an assisted living community that offers a wide range of amenities and care services to ensure the comfort and well-being of its residents. The community provides a dining room where delicious meals are served, taking into consideration any special dietary restrictions. The apartments are fully furnished and offer a comfortable living space.
Residents can enjoy the serene outdoors in the garden or the outdoor spaces provided. Wi-Fi/high-speed internet is available throughout the community, allowing residents to stay connected with their loved ones and access online resources.
Housekeeping services are provided to ensure a clean and tidy living environment. Move-in coordination is available to assist residents with a smooth transition into their new home. There is also a telephone for easy communication.
In terms of care services, Rose View offers assistance with activities of daily living including bathing, dressing, and transfers. The staff coordinates with healthcare providers to ensure that residents receive the necessary medical attention. Diabetes diets are accommodated, and medication management is provided for those who need it. Special dietary restrictions are taken into consideration during meal preparation and service.
Transportation arrangement for medical needs as well as transportation to doctors' appointments is available to make healthcare access convenient for residents.
The community also focuses on providing enriching activities for residents to engage in daily. Scheduled activities cater to different interests and preferences, offering opportunities for socialization and personal fulfillment.
Rose View benefits from its location as there are several nearby amenities. Residents have easy access to 5 cafes, 7 parks, 5 pharmacies, 26 physicians, 26 restaurants, 5 places of worship, and 10 hospitals.
Overall, Rose View in Eau Claire, WI offers a welcoming assisted living community with comprehensive amenities and care services that prioritize the well-being and comfort of its residents while fostering an active and engaging lifestyle.
This area of Eau Claire, Wisconsin, offers a mix of amenities and services that may be convenient for senior living. With a variety of restaurants nearby such as McDonald's, Culver's, and Cancun Mexican Grill, seniors can easily find dining options to suit their preferences. Additionally, there are several medical facilities in close proximity including Pine Grove Family Medicine and Mayo Clinic Health System Eau Claire Hospital for easy access to healthcare services. Parks like Jeffers Park and Owen Park provide green spaces for outdoor recreation and relaxation. Nearby pharmacies such as Mayo Clinic Store-Westgate and Walgreens offer convenient access to medications. Places of worship like Restoration Church and Our Redeemer Lutheran Church cater to spiritual needs. Overall, this area provides a range of amenities that may appeal to seniors looking for a comfortable and convenient living environment in Eau Claire.
Rose View is located at 2710 North Town Hall Road, Eau Claire, WI 54703 in Eau Claire County, Wisconsin
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