At Your Service, Inc. in Delafield, WI

Pros

• They provide awesome customer service and are friendly.
• Dr. Tran and Amanda have done a terrific job helping with eye care needs.
• Dr. Tran explains what is going on with the eyes and makes recommendations.
• Amanda patiently helps pick out new glasses each year.
• The local shop is highly recommended.
• The eye doctor has excellent equipment and the staff are professional and helpful.
• The eye exam experience is outstanding, with a cool design to the building.
• The caregiving team is absolutely wonderful to work with; Christine is loved by the family for her notes and help, and Tom is marvelous for coordinating everything quickly.

Cons

• The receptionist was rude and condescending.
• The reviewer would be unlikely to return for an appointment.

Review

This community is best suited for families seeking a hands-on, in-home care partner that delivers steady daily support, clear communication, and hands-on coordination as an aging loved one transitions away from full independent living. The core strength lies in the way care is organized around the family, not just the patient. Caregivers like Christine provide daily notes and practical help - meals prepared ahead of time, errands managed, routines established - while a dedicated coordinator like Tom brings the whole plan together quickly and confidently. The strongest signal is the continuity: a full-time caregiver slot that reduces fragmentation and builds a reliable rhythm for everyone involved. For families navigating a major shift, this translates into genuine relief and a plan that feels sustainable rather than chaotic.

Alternatives should be considered for situations demanding deeper clinical oversight or a traditional facility environment. If 24/7 medical staffing, on-site physicians, or a more facility-like setting is the goal, other options may align better with expectations. A cautionary note exists around front-desk interactions: one review describes a rude reception experience, suggesting that initial impressions can color confidence even when the caregiving core proves strong. While the service team consistently demonstrates warmth and competence, prospective clients should verify intake responsiveness and comfort with the front-office culture before committing. The take-away is to test the first point of contact as part of due diligence.

The program's practical strengths clearly offset potential drawbacks. Transparent, family-centered communication keeps relatives in the loop, even from a distance, with daily notes and regular updates that reduce guesswork and anxiety. The experience of assembling a care plan feels efficient - family meetings, rapid service deployment, and a sense that the team anticipates needs rather than reacting after the fact. The emphasis on real-world daily support - meals, errands, routines - translates into tangible relief for busy families and minimizes the burden on caregivers who are coordinating multiple moving parts.

Beyond day-to-day logistics, the service earns points for its role in easing the emotional transition for the whole family. The reviews describe a holistic approach that helps families regroup after a major life change, not simply address custodial tasks. The presence of a stable caregiver creates continuity during uncertain times, offering reassurance that the right steps are being taken and that plans can be adjusted in real time. When the team demonstrates a capacity to tailor support to a family's rhythms, it becomes an enabler of both practical living and peace of mind, allowing relatives to step back and reclaim time for themselves without compromising the loved one's well-being.

There is a clear balance to weigh: care leadership and family coordination against a potential inconsistency in the front-office experience. The most meaningful advantage - caregiver stability and proactive coordination - tends to compensate for occasional hiccups at intake, but it requires verification up front. Prospective clients should request a named care manager, review a sample day in the life, and clarify how notes and schedules are communicated during weekends and holidays. A trial period or phased ramp-up is prudent, enabling families to confirm that the cadence, responsiveness, and tone meet expectations before full commitment. In this sense, the relationship should be tested much like any long-term caregiving arrangement: with clear metrics and a defined early evaluation.

In sum, At Your Service, Inc. stands out for families needing a nimble, relationship-driven in-home care partner. It shines when a loved one requires steady daily support, caregiver continuity, and proactive coordination with relatives, rather than a traditional facility with heavy medical amenities. Those seeking deeper clinical oversight, 24/7 medical presence, or a highly structured residential setting may be better served by alternatives designed around that level of clinical intensity. For families ready to engage, the path is straightforward: designate a primary care manager, review the care plan in detail, and arrange a short-term trial to confirm fit. With demonstrated caregiver stability, robust family communication, and practical daily support, this agency offers a credible, capable option to ease caregiver burden while preserving quality of life.

This part of Delafield, Wisconsin offers a convenient and well-rounded community for senior living. With several physicians and hospitals nearby, residents have quick access to healthcare services. Additionally, the abundance of parks provides opportunities for outdoor recreation and relaxation. There are also a variety of restaurants, cafes, and pharmacies in the area, making daily errands and dining options easily accessible. The presence of a theater offers entertainment options, while places of worship cater to spiritual needs. Overall, this part of Delafield provides a mix of medical resources, recreational activities, and essential services within close proximity for seniors looking to settle in the area.

Physicians

• Advanced Lipidology (0.2 miles)
• Lake Country Physicians (1.6 miles)
• Prohealth Care Medical Center (1.6 miles)
• Hart Hearing Care Centers (1.7 miles)
• Aurora Family Medicine (1.7 miles)
• Erickson Bradley L MD - Rogers Behavioral Health Child & Adolescent Services (2.3 miles)
• Sanicola Shawn M DPM (2.6 miles)

Parks

• Cushing Memorial State Park (0.6 miles)
• Kettle Moraine State Forest - Lapham Peak Unit (1.3 miles)
• Nashotah Park (4.3 miles)
• Fowler Park (5.8 miles)
• Roosevelt Park (6.2 miles)
• Glacier Cone Park (7.2 miles)
• Waukesha Parks Rec & Forestry (8.7 miles)

Restaurants

• Fishbone's Cajun & Creole Restaurant (0.9 miles)
• McDonald's (1.5 miles)
• Chick-Fil-A (1.7 miles)
• Applebee's (1.8 miles)
• Water Street Brewery (1.9 miles)
• Qdoba Mexican Eats (1.9 miles)
• Delafield Brewhaus (2.6 miles)

Pharmacies

• CVS Pharmacy (1.4 miles)
• Walmart Pharmacy (1.8 miles)
• Pick 'n Save Pharmacy (3.5 miles)
• Metro Market (3.5 miles)
• Pick 'n Save Pharmacy (3.5 miles)
• Walgreens (4.7 miles)
• Prescription Center Pharmacy (4.8 miles)

Cafes

• Starbucks (1.7 miles)
• Panera Bread (1.9 miles)
• Black Canyon Coffee (3.3 miles)
• Starbucks (3.5 miles)
• Starbucks (8.5 miles)

Theaters

• Hillside Cinema Delafield, Wi (1.9 miles)

Hospitals

• Rogers Memorial Hospital (2.4 miles)
• Rogers Behavioral Health (2.4 miles)
• Waukesha Memorial Hospital (2.6 miles)
• Aurora Medical Center Summit (3.3 miles)
• Corporate Center- Rogers Behavioral Health (3.6 miles)
• Oconomowoc Memorial Hospital (5.1 miles)
• Ascension Wisconsin Hospital - Waukesha Campus (8.6 miles)

Places of Worship

• Riverglen Christian Church (5.5 miles)