Visiting Angels

Pros

• Visiting Angels is described as providing the best caregivers who are dependable and hardworking.
• Angela Roze is portrayed as a tireless advocate deeply committed to clients' wellbeing.
• The caregiving team (including Troy, Bobbie, and Lisa) is described as fantastic, with case managers Autumn and Cathy delivering excellent communication and compassion.
• Visiting Angels is seen as a priceless resource offering consistent communication, compassion, and responsiveness to changing needs.
• Angela and the Visiting Angels team are credited with providing reassurance, professionalism, and relief to families.
• Clients report that loved ones, including grandmothers, adore the visiting angels, who are described as true angels.
• The company is characterized as world-class, delivering essential service with professionalism and love, and thoughtfully matching caregivers for peace of mind.
• The staff is described as kind, helpful, friendly, and accommodating, making clients feel well cared for.
• High-quality care and concern are noted, with strong recommendations for Visiting Angels' services.

Cons

• They refused to provide service to a family member because the first employee they sent made false accusations against her.
• They refused to send anyone else to the home after the employee left, despite the client living in a very rural area where help is hard to find.
• The aging family member who is paralyzed from the waist down is now suffering with no help around her home.
• They are described as a bad company that would leave a vulnerable person without assistance and would not recommend them.
• They took the word of a single, short-tenured employee over the claims of the aging client.
• The reviewer would never recommend this company to anyone.

Review

Visiting Angels comes across in these notes as a deeply compassionate and highly dependable home-care resource that many families come to rely on during difficult seasons. Across multiple testimonials, clients describe caregivers who are consistently present, patient, and ready to go above and beyond to support aging loved ones. The tone is overwhelmingly positive, with repeated praise for the level of personal attention, the reliability of staff, and the sense of peace of mind that comes from knowing help is available when it's needed most. In particular, Angela Roze stands out as a standout advocate, described as tireless and deeply committed to the wellbeing of her clients. Her energy is said to illuminate the care that families receive, and she is singled out for the role she plays in coordinating support and ensuring that clients' needs are heard and met.

Many entries highlight the people behind the care - caregivers named by families who formed meaningful connections with their clients. Angela and the team are repeatedly credited not only for the technical aspects of caregiving but for the little daily gestures that make a difference: the warmth of a reassuring presence, the patience to listen, and the steady reliability that helps families feel they've found a trustworthy partner. In addition to Angela, several caregivers - Troy, Bobbie, Lisa, and others - are mentioned as delivering "fantastic" care that improved the quality of life for loved ones. Case managers Autumn and Cathy are described as fantastic as well, with care teams noted for "lots of communication and compassion" and for adapting to ever-changing needs. The result, for many families, is a sense of quiet confidence that their loved ones are in capable and caring hands.

The experience is not limited to the clients alone. A caregiver who works for Visiting Angels reflects on the organization as a wonderful place to be employed, describing it as rewarding and emphasizing that staff are kind, helpful, and eager to learn. This insider view reinforces the sense that the company culture values empathy, professional development, and supportive teamwork. The sentiment from staff members aligns with the client experiences, suggesting a cohesive ethos where care excellence is pursued not only for clients but as a core part of the workplace experience.

Several narratives emphasize how Visiting Angels steps in during critical moments to relieve families and provide reassurance. One story highlights stepping in when help was desperately needed, with Grandma expressing clear affection for each visiting angel who visited and looking forward to their return the next day. Another reading paints a broader picture of a globally respected service - described as "world class" and essential - where care providers are truly "angels" who attend to the individual needs of each person and where careful matching of caregiver to client contributes to peace of mind and overall satisfaction. The consistent thread here is that personalized attention, continuity of care, and genuine compassion translate into meaningful, tangible relief for families navigating aging and health-related challenges.

This collection also contains a couple of negative experiences that remind readers that, in home care, issues can emerge that require careful handling. One reviewer recounts a troubling situation in which Visiting Angels allegedly refused to provide service after an employee made false accusations against a family member, leaving a paralyzed aging relative without support in a rural area where help is particularly hard to obtain. The language expresses strong frustration and disappointment, underscoring the high stakes involved when trust is at stake and access to care is compromised. This contrast serves as a sobering counterpoint to the otherwise consistently positive portrayals and highlights the importance of careful, fair handling of concerns, especially when it affects a vulnerable person's daily life.

Amid these accounts, there are documented exchanges between the company and reviewers that reveal the complexities of running a large, client-facing service. In one instance, the company addresses a post attributed to a former employee's relative, explaining that there was a misunderstanding about paperwork and last names, and clarifying their processes for handling W-2s and in-office operations. The response emphasizes the organization's commitment to respect for both employees and clients, even as it acknowledges that they cannot please everyone. In another robust personal defense, the Green Bay location's owner responds to a negative review by detailing a particular incident involving a client's son and a dispute over smoking in the home, arguing that the family member had no issues with the care and that the home environment should remain within the client's control. The owner's message stresses the company's dedication to patient dignity, caregiver safety, and a sincere desire to provide ongoing, high-quality care.

Taken together, these reviews sketch a portrait of Visiting Angels as a company that many families turn to for reliable, compassionate home care. The strongest praise centers on dependable, emotionally attuned caregivers; strong advocacy and hands-on coordination by staff like Angela Roze; and a care culture that prioritizes communication, personalization, and the comfort of both clients and their families. The most compelling evidence of success comes from stories of grandparents, parents, and loved ones who look forward to each caregiver's arrival, who feel understood and supported, and who experience real relief in the face of aging and health challenges. Yet the collection also acknowledges the human side of caregiving - moments of conflict, miscommunication, and the frustration that can come when access to care is jeopardized - and it reminds readers that, like any service operating at the intersection of health, trust, and family, it requires ongoing attention to fairness, transparency, and respect for all involved.

This part of De Pere, Wisconsin offers a variety of amenities that may appeal to seniors looking for a peaceful and convenient living environment. Within a short distance, there are several restaurants ranging from casual dining options like Taco Bell to more upscale choices like The Abbey. Additionally, there are multiple pharmacies in the area such as Walgreens and Aurora Pediatrics, making it easy to access necessary medications and healthcare services. For those who enjoy spending time outdoors, there are several parks nearby including Heritage Hill State Park and Green Isle Park. Medical care is also easily accessible with hospitals like St Vincent Hospital and Bellin Memorial Hospital located within a few miles. Overall, this area provides a mix of dining options, healthcare facilities, recreational opportunities, and medical services that could make it a desirable location for senior living.

Restaurants

• The Union Hotel & Restaurant (0.2 miles)
• The Abbey (0.6 miles)
• Stella's (0.7 miles)
• Taco Bell (0.8 miles)
• Brickhouse Craft Burgers & Brews (0.9 miles)
• Nicolet Restaurant (0.9 miles)
• Zesty's Frozen Custard (0.9 miles)

Pharmacies

• Walgreens (0.3 miles)
• Walgreens (1.3 miles)
• Aurora Pediatrics (1.5 miles)
• Custom Health Pharmacy (2.4 miles)
• Walgreens (2.6 miles)
• CVS In The Pharmacy (2.6 miles)
• CVS Pharmacy (2.6 miles)

Cafes

• The Exchange Coffee, Mercantile, & Eatery (0.6 miles)
• Oak Street Cafe (1.2 miles)
• Starbucks (1.4 miles)
• Panera Bread (1.9 miles)
• Starbucks (3.5 miles)

Places of Worship

• Old St Joseph Church (0.6 miles)
• Nativity Of Our Lord Parish (2.7 miles)

Physicians

• Aurora Behavioral Health Center (1.5 miles)
• Wajahat Khan MD (1.5 miles)
• Prevea Sports Medicine (1.9 miles)
• Green Bay Radiology SC (2 miles)
• Mehul Mahendra Doshi (2 miles)
• Page, Tracy Dr - Prevea Health (2.4 miles)
• Prevea Behavioral Care-Green Bay (2.4 miles)

Parks

• Heritage Hill State Park (2 miles)
• Sand Acres Park (2.3 miles)
• Green Isle Park (2.5 miles)

Theaters

• Bay Park Cinema Ashwaubenon, Wi (2.2 miles)

Hospitals

• Bellevue Independent and Assisted Living (2.9 miles)
• St Vincent Hospital (3.1 miles)
• Universal Hospital Services (3.2 miles)
• Bellin Memorial Hospital (3.6 miles)