Milestone Senior Living Cross Plains

Pros

• The staff and administration are fantastic, always ready to help, creating a homey environment where residents feel like family.
• Many reviewers highlighted the friendliness and patience of the staff, noting that they are responsive to residents' needs and always communicate effectively with families.
• Residents enjoy a pleasant atmosphere with comfortable rooms and beautiful views, contributing to a positive living experience.
• The facility is appreciated for its cleanliness, with most areas well-maintained and fresh-smelling.
• The meals and dining service received praise for their variety and quality, accommodating residents' preferences without issue.
• The layout of the community is easy to navigate, making it welcoming for both residents and visiting families.
• Activities offered provide opportunities for socialization among residents, fostering a sense of community within the facility.
• Several individuals expressed satisfaction with the level of care their loved ones received, noting improvements in happiness and engagement after moving in.

Cons

• The resident care was neglected, and safety checks were not conducted, leading to frustration among staff and residents alike.
• The facility experienced high turnover with administrators, impacting the quality of care provided to residents.
• Staff members were often unresponsive to calls for assistance, causing delays in care and resulting in falls for residents.
• Many staff were perceived as indifferent or incompetent in handling the needs of residents, particularly those with dementia.
• Laundry services were inadequate, leading to piles of unwashed clothes and disorganization in resident rooms.
• Residents endured unsanitary conditions with moldy and urine-stained furniture that was not adequately addressed by management.
• Activity options for residents were limited, primarily consisting of watching TV rather than engaging in more stimulating activities.
• The cleanliness of certain areas, such as bathrooms, was inconsistent and required more attention from staff.
• There was a lack of clarity regarding pricing structures, leaving families confused about costs associated with care services.

Review

The reviews of Milestone Senior Living in Cross Plains present a multifaceted picture of the community, reflecting a mix of positive experiences and significant concerns about care and management. Many families describe the facility as welcoming and homey, nestled within scenic surroundings that create a warm atmosphere for residents. An overwhelming sentiment from several reviewers is the appreciation for how staff treat residents not merely as numbers but as individual people deserving personal care. One family noted that their loved one was treated like family, with caregivers who were both pleasant and attentive. This aspect contributes positively to the experience, particularly when contrasted with larger facilities where residents often feel overlooked or disconnected.

However, alongside these commendations about the staff's friendliness and the overall environment, several critical issues have been raised regarding resident care and safety protocols. A notable complaint involves management changes which led to diminished staffing levels that are directly impacting resident care plans. Instances of delayed response times to calls for assistance have been cited, leading to unfortunate results such as falls among residents—thereby highlighting lapses in adherence to safety checks. Former tenants’ experiences suggest this neglect has occurred amid corporate restructuring that seemingly prioritizes profits over people.

The cleanliness of the facility has received mixed reviews; while many visitors reported a generally clean environment, others lamented maintenance issues like moldy furniture and inadequate laundry services. Complaints about broken washers left unaddressed for over a year paint a troubling picture of neglect in operational upkeep. This sort of disrepair poses risks not only to comfort but also raises potential health hazards for vulnerable seniors inhabiting the space.

Despite these serious shortcomings, some families found value in other aspects of life at Milestone Senior Living Cross Plains. Many praised meal services for offering good variety and quality food options, while activities available for engagement received mixed feedback—some residents feeling they leaned too heavily on passive entertainment like television watching instead of enriching programs designed to stimulate social interaction or mental engagement among seniors. The presence of friendly staff members who interacted well with residents during meals helped alleviate some frustrations regarding activity offerings.

Communication between staff and families emerged as another highlight in reviews. Family members appreciated being kept informed about their loved ones' well-being and changes in care needs through responsive communication channels from nurses and administrators alike. The presence of 24/7 nursing support bolstered confidence among families seeking assurance that their loved ones would receive timely medical attention if needed.

In summary, Milestone Senior Living in Cross Plains presents an intricate tapestry woven from personal narratives reflecting joy interspersed with disappointment regarding elder care standards. Reviews encapsulate genuine warmth experienced by some families against a backdrop of systemic criticisms centered around management practices, staffing shortages, cleanliness concerns, responsiveness to safety needs—showing that while there are shining examples of compassionate caregiving within its walls, considerable improvements are essential for maintaining trust and ensuring all residents receive optimal quality care moving forward. Families interested should weigh both positive experiences alongside critical feedback carefully before making decisions regarding placement within this particular senior living community.

This part of Cross Plains, Wisconsin offers a variety of dining options such as Stacy's Kitchen, Montag�s Pub and Grill, and Culver's within close proximity. There are also cafes like Up Hill Grind for coffee enthusiasts. For healthcare needs, there are multiple pharmacies and physicians offices nearby including UW Health Cross Plains Clinic and the Wisconsin Fertility Institute. The area is home to several parks like Baer Park and Indian Lake County Park for outdoor recreation. Residents can also find places of worship such as Our Savior Lutheran Church and United Methodist Church of Mt Horeb for spiritual support. Additionally, transportation options like Middleton Municipal - Morey Field are available for convenience. Overall, this neighborhood provides a mix of amenities suitable for seniors looking to settle in a peaceful and well-connected community in Cross Plains.

Restaurants

• Stacy's Kitchen (0.2 miles)
• Montag’s Pub and Grill (0.6 miles)
• Culver's (0.9 miles)
• Morgan's (3.5 miles)
• R Bar (6 miles)
• Biaggi's Ristorante Italiano (6.8 miles)
• Ancho & Agave (6.8 miles)

Cafes

• Up Hill Grind (0.5 miles)
• Starbucks (7 miles)
• Panera Bread (7.4 miles)
• Fink's Restaurant (8.1 miles)
• Starbucks (8.8 miles)
• Epic - Cassiopeia (9.5 miles)

Pharmacies

• Walgreens (1 miles)
• Walgreens (7.2 miles)
• UW Health West Clinic Pharmacy (7.5 miles)
• SSM Health Prescription Center (7.6 miles)
• Walgreens (7.6 miles)
• CVS Pharmacy (7.7 miles)
• Walgreens (8 miles)

Physicians

• UW Health Cross Plains Clinic (1.1 miles)
• Wisconsin Fertility Institute (6.8 miles)
• UW Health Record Center (7.1 miles)
• Matthew, Robert Dr-Group Health Cooperative of South Central Wisconsin (7.2 miles)
• Parfitt Facial Cosmetic Surgery Center (7.2 miles)
• Welnick Richard Uw Health Patient Resources Madison (7.3 miles)
• UW Health Mt. Horeb Clinic (7.3 miles)

Parks

• Baer Park (1.2 miles)
• Indian Lake County Park (5.8 miles)
• Stewart Lake County Park (7.4 miles)
• Firemans Park (7.8 miles)
• Haen Family Park (8 miles)
• Mt Horeb Recreation Department (8.1 miles)
• Dane County Parks (8.1 miles)

Places of Worship

• Our Savior Lutheran Church (4.5 miles)
• United Methodist Church of Mt Horeb (7 miles)
• Good News Lutheran Church (7.7 miles)
• Mount Horeb Evangelical Church (7.8 miles)
• New Hope Evangelical Free Church (8.4 miles)
• Life Church MH (8.5 miles)
• Good Shepherd Lutheran Church (8.6 miles)

Transportation

• Middleton Municipal - Morey Field (6.6 miles)
• U-Haul Neighborhood Dealer (7.6 miles)

Hospitals

• meriter Middleton clinic (7.5 miles)
• District 1 Ems (8.1 miles)

Theaters

• Point Cinema Madison, Wi (8.1 miles)